Cordura jacket and pants that leak!

[ital916]

It seems this entire ongoing argument is based solely upon the time frame that people think items should last. I don't think price can be used as a factor for citing how long something should last, but the purpose for which that item is created. A motorcycle jacket through everyday use takes a beating, it's constantly getting wet, dirty, drying, wet, getting wet at high velocities, getting thrown around, trodd on, falling off crap,getting even dirtier etc.

To think a motorcycle jacket will last 3-5 years is a bit of wishful thinking but thats just me.

Now we must also remember if something does break after the one year warranty is up that doesn't give us the right to go barging back to the dealer saying it is a crap product.

Anyway don't mind me, you two can carry on. How has your day been rob? haha.

[Hitcher]

If I bought a Gore-Tex jacket that failed within six months of purchase, I would be looking for some sort of warranty recompense. After that date I would have no expectations of the manufacturer/distributor but would be extremely stoked if they replaced a failed garment.

Normal wear and tear and all that.

[Quasievil]

Your toys seem to be flying out of your cot at an alarming rate. Calm the fuck down. Tell them what you want, just like most retailers - most people are ignorant of their rights - that's why the likes of Noel Leemings and Co can sell extended warranties to so many gullible gimps. But if I were you, I'd simply state that your goods carry a 12-month manufacturers warranty against defective workmanship and materials and any problems arising from claims made as to suitability for the purpose for which they are sold but beyond that the purchaser may have rights afforded them by the provisions of the CGA if the products are not abused.



I would consider 3-5 years, depending on price paid, to be fair a reasonable use period for a jacket, used in a manner typical of an average motorcyclist, to remain waterproof if it was claimed it was waterproof when purchased. It's called durability and fitness for the purpose. I never said anything about after the 3-5 years - I mean withing 3-5 years of purchase one would have a reasonable expectation based on a number of factors, that it would remain waterproof.



Good on ya. How about the rest of the nation who aren't acquainted with them?

This is what we have currently, we reference the CGA, as per our lawyer, very similar to alot of other statements also I think. But in displaying the below we abide more so as to whats fair and have never had an issue which resulted in anyone having to get all legal on us.
I wouldnt accept a full claim over 3 years though, and neither would ANY retailer. But I would listen and make the customer as happy as possible

Warranties

QUASiMOTO Ltd gives no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, QUASiMOTO Ltd will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.
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[Taz]

My clover jacket has had it's 10th birthday and hasn't leaked yet. Not even during last years GC. Almost time for a new one though.

[MaxB]

If you have paid to fix a 'big brand Italian jacket whose neck fitting crapped out after a few months' and assuming that this was actually the case -that it 'just crapped out' then more fool you. That as you describe it is a plain and simple warranty issue.
All I can take from that is either you aren't being completely honest, or your dealer has let you down regarding honouring not only the warranty but the CGA.
And remember that under the CGA it is actually up to the dealer to sort it rather than the wholesaler/manufacturer. It is then up to the dealer to sort it with the wholesaler/manufacturer.

The jacket was 14 months old when it broke. It had a years warranty. It had less than 2000ks of use over a 3-month summer period, since I had other gear. The dealer had changed hands in the meantine and I only had the eftpos stub, not a receipt. I did not get a refund. So I had a choice: bitch and moan to the authorities or do something about it and make alterations to the neck to get the jacket I had always wanted. I chose to fix it.

I'm not mentioning the brand or dealer 'cos I have had other similar stuff and it has been fine, plus I'm not getting into a brand war.