Discussion on Quasi Gear from Wellington Gear Thread

[Big Dave]

Any advertising is good advertising.

Any free advertising is good advertising.

A lot money has been pissed down the drain on bad advertising over the ye hars.

[skidMark]

[RantyDave]

The important part in that statement you quoted is "without support from the retailer or distributor".

So that's a "no" then, which is what I thought.

Dave

[ajturbo]

luke has tested both his Quassi leathers and alpinstar...

the alpinstar now needs a whole new back panel.....

the Quassi ones.... nothing wrong with them...

[Quasievil]

I again invite PirateJafa to return his Jeans so we can have a look and discuss what we can do.
The email address for the return address information is quasimoto@ihug.co.nz

Hope to be able to resolve this soon.

[Quasievil]

Any advertising is good advertising. I think I will now look at the Quasi gear as I am after some new gloves and he seems to have some pretty staunch supporters

Cheers Quasi

Wait till you see the new ones, they will be the best gloves in New Zealand easily, 9 months in the making, just waiting for KNOX in England to sign off on them and we are into it !

[Kendog]

The wife and I have a lot of Quasi gear. There has been the odd quality issue with some items in the past but the service and resolutions to those problems have been excellent.

I recommend Quasi gear without a second thought and wear it proudly.

[XxKiTtiExX]

He has to stick to that, because he can't use the reliability of his gear as a selling point.

Unless you're rich enough to buy new gear every four months, I wouldn't recommend Quasimoto to anyone.

I'd happily recommend Quasimoto gear to anyone. I have my own gear that I purchased through Bret that I'm extremely happy with.

As for customer service... Bret made his way into town and met up with us and let us "follow" him so we didn't get lost, he didn't have to do that personally I feel he went out of his way in doing so. He invited us into his home, then fussed about for hours on end ensuring that I had a perfect set of gear for myself. He didn't fob me off and sell me the first jacket I tried on just because it was easy. He's even taken the time further down the track to check up on me and how the gear he sold me has been.

Over a year down the track I haven't had to replace anything. And even managed a "slide" test down mums driveway

[Gubb]

It seems that for everyone 100 happy customers, there may be a whinging tool to go with them.

All I can comment on is my own personal experience. The quality, price and service has been the best I could wish for.

Quasi sorted out a struggling newbie with gear that will remain with me for years to come, for an insanely low price, as some of it happened to be last seasons stock. Plus, it's supporting another local entrepreneur.

Jafa, I hope you get sorted soon, and maybe come around to see the service that so many others appreciate with such passion. It's no wonder that everytime someone starts bagging the service, so many people stand up and counter it with personal experience.

Quasi, I'll certainly be dealing with you in the future (but not because your gear sucks).

[Brett]

Wait till you see the new ones, they will be the best gloves in New Zealand easily, 9 months in the making, just waiting for KNOX in England to sign off on them and we are into it !

Awesome, I need new gloves. I have had some really great ones since I started riding, and they now have worn through on most fingers, and the thumbs show through also,but I just haven't found any I like more that I woud replace them with!.Will have a look at yours when you get them in.

[SixPackBack]

Wait till you see the new ones, they will be the best gloves in New Zealand easily, 9 months in the making, just waiting for KNOX in England to sign off on them and we are into it !

Dude, seriously you do yourself no favours, you're gunna run out of customers.!.........if your gloves are actually any better than the last two pairs I purchased off you I'll eat my shorts....they have never worn out despite wearing them everyday for the last two years through every type of weather, the purchase of the second pair was in readiness for the first pair to fall apart, I shouldn't have bothered!
The gloves have stood up to the elements better than any other brand I have tried

[Robert Taylor]

This thread is starting to piss me off frankly, their has been discussion between me and Mr Pirate, and thats not the business of the general population on KB, the fact that this is exploding into some kind of examination on my customer service "live to air on KB" frankly isnt fair.

I originally declined Mr Pirates claim over a week ago (the first time I have EVER done that) for reasons that are based on factors which I think fair and reasonable and certainly within the guidelines under the CGA, (ie I didnt rip his pants) he has now raised it in a public forum for all to see, thereby affecting my business unfairly.
I can show a hundred comments on this site about my excellent customer service which I take pride in, so all that is out the window?
Now that Mr Pirate didnt get his way am I to forget that im running a business due to pressure on here and refund him ? Well that isnt going to happen.
I dont even know what he wants (other than degrade my good reputatution) despite me asking Him twice.

So keep the damage going people Im out for the day
cheers

Im with you Quasi insofar as the statements are technically libel. Bashing business is too easy a past-time for many, especially when the ''facts'' presented are reasonably contestable.

[Robert Taylor]

Or rather Mr. Taylor, you could actually read the posts in this thread. A novel concept on this internet thingamagummy I know.

You would then note that I have not asked for anything - not a refund, nor a replacement. I'd already considered this to be a particularly expensive lesson learnt.

The purpose of my contribution to this thread was to warn the gear-looking public that Quasimoto's gear can be of highly suspect quality and durability, as well as having a mere chuckle at the nigh on non-existant customer service of the business.

Rather, I'd recommend anyone looking for gear to go and find something mass-produced in minimum-wage asian sweatshops.

Because it actually lasts.

Generally I'm a pretty easy-going guy, but some things are enough to bring me out from the shadows.

Well youd better hope that your work performance is exemplary under the closest possible public scrutiny...............

[Robert Taylor]

It wasn't Hitcher that started bashing Motomart.

My wife tried to buy me a bike from Motomart as a birthday surprise. They then sold it to Bay City Motorcycles the day after she went in to say she wanted the red one and would be back with cash. Luckily Bay City Motorcycles quite happily sorted the deal out and sent the bike back. We never, ever got an apology from Motomart, and subsequent visits where the only service I received was an Alsatian humping my leg confirmed my opinion.

It was also me that was "bashing" other brands. I've been riding bikes for 25 years. I've bought a lot of gear in that time, both from wearing it out and crashing it. All the brands I listed have cost me money; Spyke, Teknic, Alpinestars, Hein Gericke. I'm not rich. When I spend $2 grand + on gear I don't expect it to crap out (barring accidents) in days or weeks. I certainly don't expect a brand like Alpinestars to literally disintegrate on the very first ride. I had a suit made locally we I went racing and it survived a couple of big tumbles with minimal patching. If I'd been wearing the Alpinestars gear that I bought many years down the track, in any of those accidents, I would have spent time in burns wards getting skin grafts and having little pieces of gravel dug out of what would have been left of my epidermis.

I know from talking to other KBers that if a zip craps out in my Quasi gear it will get sorted. I won't be plaguing Anil in Majoribanks Shoe Repair to fix yet another zip/dome/velcro fastener without support from the retailer or distributor.

I take issue with Robert bringing race gear for top racers into the picture. I don't for a minute believe that Rossi's Alpinestars gear is anything other than specifically custom made for him. Off the rack stuff is a vastly different propisition.

Im in my 50th year and to the best of my knowledge am not yet suffering from alzheimers or dementia. Please then identify where in this thread I mentioned Rossi and in doing so failed to realise that he wears a brand inferior to Alpinestars.............?

[Robert Taylor]

I got to admit, I'm more than a little disapointed in both you and Quasi.

Quasi has suggested that PJ return the jeans for inspection.

As I see it PJ should be given the benefit of the doubt, at least until they have been inspected.

Robert, I think it is you whom are convening the kangaroo court in this instance.

Were I to suggest that a product of yours was faulty, I am damn sure you would.
1) want it back to check and put right.
2) wait until you had inspected before calling me a liar.
If I have that wrong sir please let me know.

I think is great that our opinion can be opposite and can still cordially do business! Carrying along on that theme my business partner is also the Alpinestars distributor. So naturally I have the opinion that Alpinestars is the very best product and Quasi is therefore a competitor. ( But he doesnt sell a bad product )
But that in no way means that I should jump on the bandwagon and slag him. I see it that he has been unfairly publicly maligned by a customer with bad manners and that Quasi should have been given the benefit of the doubt, until the goods were inspected. Common old fashioned etiquette, but dependent on honourable people.
Forums are an easy vehicle for many to vent their often unreasonable anger and to hell with the consequences. The reality is that every business will have a disgruntled customer every once in a while and if the customer is mouthy about it the effect is both unfair and disproportionate. As I see it Quasi has suffered a vile and shameful public attack that he in no way deserves.