The business intellect of kiwis

**jrandom** · 26th November 2008, 06:45

Originally Posted by The Stranger

So what area of retail are you in?

He sells the sizzle, not the steak...

**nodrog:Me** · 26th November 2008, 06:47

Originally Posted by DangerousBastard

Maybe you think
WE know when the fucken stock will arrive? (laughter dies down..)

well you fucken should, if you dont that is poor business management on your part. i order shit everyday from at least 10 different distributors and i know exactly what day it will turn up. oh and incase you are going to come back with "what if the distributors dont have it", stock availibilty is checked beforehand, and if its not availiable the client is given alternative solutions, not just feed alot of bullshit and told to "take it or leave it".

its not fucken rocket science (its customer service).

**Usarka** · 26th November 2008, 07:12

Originally Posted by nodrog

well you fucken should, if you dont that is poor business management on your part. i order shit everyday from at least 10 different distributors and i know exactly what day it will turn up. oh and incase you are going to come back with "what if the distributors dont have it", stock availibilty is checked beforehand, and if its not availiable the client is given alternative solutions, not just feed alot of bullshit and told to "take it or leave it".

its not fucken rocket science (its customer service).

I think that's finns point, in NZ one could be excused for thinking it is rocket science. Sent up any probes lately?

Originally Posted by RantyDave

As much use as asking a passing bus driver about particle physics.

You could ask an auckland taxi driver. Half them are nuclear physicists that have fled ubakywakystain.

**CookMySock** · 26th November 2008, 07:21

Originally Posted by RantyDave

There are only two states here - can do and can't do. If these cnuts can't deliver the right stuff at the right time, they fall into the "can't" bucket. As much use as asking a passing bus driver about particle physics.

Sure. Sometimes we CANT find what you want. We do our best, but be assured that we will be thinking up amusing and belittling names for you in our smoko room later on, and smirking about them behind your back.

Originally Posted by nodrog

well you fucken should, if you dont that is poor business management on your part.

90% of time this isn't an issue. Its not hard to put my finger on what I need for the customer. Sometimes the reverse is true, and the item just isn't available, or is not easily available, or our supplier just tripled the price without warning - things change continuously. My point is, it's tiring caring for 99% of the time, only to get some asshole rip a strip off coz they feel frustrated.. its not only them who feels frustrated.

We're ALL just trying to get the job done ok? Don't bite the messenger, coz he'll bite you back or tell you to fuck off, or he'll make sure you never get your shit.

Steve

**Fatjim** · 26th November 2008, 07:25

Once again, DB completely misses the point. I'm surprised he's not talking about the blackcaps.

**Usarka** · 26th November 2008, 07:26

Originally Posted by DangerousBastard

90% of time this isn't an issue. Its not hard to put my finger on what I need for the customer.

Come on it's simple, bun, pattie, tomato, gherkin and lettuce.

**Fatjim** · 26th November 2008, 07:27

Originally Posted by DangerousBastard

90% of time this isn't an issue. Its not hard to put my finger on what I need for the customer. Sometimes the reverse is true, and the item just isn't available, or is not easily available.

Steve

Shit, how hard can "do you want fries with that" be.

edit: snap

**vifferman** · 26th November 2008, 07:37

Originally Posted by Fatjim

Once again, DB completely misses the point.

It's a wonder that he (or the company he works for?) is still in business, with a piss-poor attitude like that.
Yes, companies are in business to make money, but the way they can do better business and make better money is via better customer service. Or conversely, if DB took his apparent "customers are annoying fuckers who make life difficult for us" attitude to its logical conclusion, he/they would end up in the (apparently) happy situation of having no annoying customers, no business, and no money.

**RantyDave** · 26th November 2008, 07:56

Originally Posted by DangerousBastard

We do our best, but be assured that we will be thinking up amusing and belittling names for you in our smoko room later on, and smirking about them behind your back.

Fantastic, a company staffed entirely by six year olds. And for whom do you work, may I ask?

Oh, and if you're ever tempted by a career in PR - don't.

Dave

**Goblin** · 26th November 2008, 07:56

Originally Posted by Usarka

Come on it's simple, bun, pattie, tomato, gherkin and lettuce.

You forgot the mayo! Where's me fuckin MAYO?!?

**pritch** · 26th November 2008, 07:59

I'm not convinced that this is purely a New Zealand problem.

Over three years ago now I sent an email to Termignoni asking for price and delivery on a set of cans for the Hornet. Five months later I received an email reply from Anna Termignoni advising me to contact their Australasian agent in Sydney. So I did, I faxed off a query with printouts of the appropriate catalogue page etc.

I'm still waiting for an answer to the fax but it doesn't matter now, I've sold the Hornet and the new bike has Arrow cans...