Consumer Guarantees Act info regarding faulty ipod

[JimO]

my boys ipod has died 1 month out of warranty and the shop that sold it said bad luck, i understand that a product must last for a reasonable time has anybody had luck getting something fixed out of warranty

[Quasievil]

They are screwed, take it back demand to see the manager and advise him this was not up to merchantable quality as it stopped working in 1 month, that is not reasonable, say, telling me bad luck is not showing sympathy to the situation and if I dont get a replacement in a timely manner I will be taking you to court under the consumer guarantees act, on the basis of you breaching it.

see what he says then.

[Dean]

i wouldnt take it back to the manager of the shop try to see someone more higher up i think like a regional manager thats associated with most shops.alot of people find that when something outrageous happens like this ipod the certain shop you are complaining to will not listen to you the manager will side with his employees descicions.for example my aunty was told to leave noel leeming when trying to buy christmas presents for her little ones the security guard and employee told her to leave and empty her bag when nothing was found in the bag they told her she couldnt go to noel leeming ever again,she went to the manager of the shop but the manager sided with the employees descicion.until she went to what i think was a regional manager who was like the overseer of the noel leemings in auckland he found it an outrage and the employee was fired and the security guard was told to apologize and my aunty was given a gift basket along with 3 20 dollar vouchers.

[imdying]

They are screwed, take it back demand to see the manager and advise him this was not up to merchantable quality as it stopped working in 1 month

One month after the warranty expired Quasi


OP, try the basics if you haven't already... hold the middle of the click wheel and the top button down for a good 5-10 seconds and see if it reboots. Sorry if that's telling your grandmother how to suck eggs, but it's all I got

At a guess, you'd need to find out if there's been a precedent set in the civil courts for how long a media player is expected to last, as the CGA covers goods based on how long they should reasonably last (ignoring the warranty period, somewhat). Be aware that Apple are a pretty nasty corporate, they really don't care for their customers a great deal... they've been nicked ignoring problems more than once, they've even taken Apple 'fan sites' to court over breachs in their own product launch security. Real nice guys...

[Quasievil]

One month after the warranty expired Quasi

LOL didnt read that bit properly eh..................sorry dude you be screwed, go buy another one...........a different brand

[James Deuce]

Evey person I know who has owned or owns an iPod has had issues with it, from faulty batteries, to broken displays, and hard drives that crap out as soon as the warranty expires.

It's a consumer product and it is designed to last as long as a single product cycle. It's about fashion, not pride of ownership or brand quality. They're all the same, though I'm sure the product managers fpr the major brands would deny that there is any element of engineered obsolescence.

[Tank]

One month after the warranty expired Quasi

At a guess, you'd need to find out if there's been a precedent set in the civil courts for how long a media player is expected to last, as the CGA covers goods based on how long they should reasonably last (ignoring the warranty period, somewhat). Be aware that Apple are a pretty nasty corporate, they really don't care for their customers a great deal... they've been nicked ignoring problems more than once, they've even taken Apple 'fan sites' to court over breachs in their own product launch security. Real nice guys...

Warranty length as you say dosnt have that much to do with it. The wording is based on what a "reasonable person" would expect.

If you kept it 100% always in a cover, never got it wet or dropped etc - would a reasonable person expect a $400 item to last longer than 1 year?

if yes then its covered by the CGA.

If its all damaged, scratched and not looked over then a "reasonable" person could expect it to have issues.

So look at the ipod, look at how you treated and think "is this a reasonable bleat?" if you still think its crap that its not covered then try the CGA.

There is plenty of precedent with goods being covered long after the warranty runs out - which is why a extended warranty is pretty much money for jam.

[imdying]

*snip stuff*

That is my understanding also. IANAL, but I did have to do some consumer rights stuff for my degree.

Having a battery that isn't easily replaced by the user says a lot about the way Apple do business. I've a number of MP3 players, 3 of them iPods, they really offer nothing for the price premium.

[BigGuy]

Just because a item is out of the manufacturers warranty, it doesn't mean you aren't supported under the consumer guarantees act.
It depends on how long the expected lifetime of the product you purchased is (not how long YOU expect it to be).

A good way to get some help on this is to join consumer and then you can call them and get advice (you pay for this service). I've used them once before and they were great. yes, it costs you more money but if your after the principle of the thing then go for it.

I had a TV had a warranty of 1 year - It had a fault 6 months after that. I argued that TV's typically have a lifespan of at least 5 years with the retailer and threatened to take legal action. I also started proceedings to do so. They backed down and I got my money back.

For the retailer, they are really between a rock and and a hard place, because they themselves cant just go sending a unit back because they then wont necessarily get it replaced by the manufacturer. So it's really a game of who is willing to go that extra step to test the law.

I have every confidence that you will get a replacement - but it's not my opinion that matters. Seek legal advice.

Write everything down, record every conversation if you can (you must tell them that you are doing so). You never know, you could be setting precedence for us all

Good luck!

[JimO]

yesterday my boy took the 8 gig nano in to Noel Leemings, they said out of warranty tough luck basically and told him to take it to Magnum Mac (local apple outfit) he went there and they told him its up to Leemings to sort it. this morning i went with him and told the chick on the counter that yesterday he had pretty much been fobbed off and that under the CGA the ipod should last longer than 13 months she went to see manager and they have agreed to send it away to be looked at. The ipod has spent all its life inside a case, never dropped or wet and looks brand new

[Big Dave]

I have 4 ipods - no issues. They have proved resilient and durable.

[Headbanger]

Not surprising if your replacing them before they get a chance to break, Spread the load as it were.And some people must be getting a reasonable life span from them....

Apple charge a premium price, they should provide premium quality and premium back up.

They don't, in fact their disdain for their customers after the money has been paid is legendary, Though isn't it amazing the amount of strategy and effort that goes into making the sale.

Plenty of reasons to avoid their gear.

[marty]

my 17 year old son is into his 4th year with his 'old school' stick 1 gig shuffle. and he's HARD on it too (he's the same with bikes, waterskis, skateboards and girls....)

[discotex]

I've never met a person who's iPod has failed in less than 3 years. Met plenty who are still using the old black and white ones quite happily.

My 30gig 5th gen video iPod is going strong and it gets used constantly and has been dropped several times. Battery life is still great.

In fact, I wish it was less robust so I could justify getting a new nano.

[Scouse]

Evey person I know who has owned or owns an iPod has had issues with it, from faulty batteries, to broken displays, and hard drives that crap out as soon as the warranty expires.

It's a consumer product and it is designed to last as long as a single product cycle. It's about fashion, not pride of ownership or brand quality. They're all the same, though I'm sure the product managers fpr the major brands would deny that there is any element of engineered obsolescence.

Iv'e had my Ipod for 4 years now its a 40GB second generation Ipod and its still going strong I just leave it going all the time its got about 340 albums on it and just keeps pumping music out through some Logitec speakers in my office at work. so not all Ipods crap out.