xbox 360

[DangerMice]

I've had a xbox360 for 18 months. Couple of weeks ago the video crapped itself (everything audio etc still works) so I'm currently having a fight with MS to get it repaired under the acceptable quality provision of the consumer guarantees act. So far they have refused because its out of their 12 month warranty (which doesn't mean shit as far as the CGA is concerned) but I'm not giving up.

HA! Microsoft caved in today and are fixing it for free, sometimes the law rocks.

[Tank]

I've had a xbox360 for 18 months. Couple of weeks ago the video crapped itself (everything audio etc still works) so I'm currently having a fight with MS to get it repaired under the acceptable quality provision of the consumer guarantees act. So far they have refused because its out of their 12 month warranty (which doesn't mean shit as far as the CGA is concerned) but I'm not giving up.

Other than that I've been very happy with it, and was also using it as a media center, streaming movies, music etc over my wireless network from the pc.

Don'T know why you had any issues at all.

My sons is 2 years old and got the red ring of death over the weekend (its one of the older ones).

Went to the xbox NZ support website (http://www.xbox.com/en-NZ/support/) entered my info (like the serial number) etc.

email arrives within 2 mins with details of where to send it and a label to attach to send it back (complete with free post info).

get another email telling me that we get a months xbox live gold as a thank you and an apology.

tracking info comes in a third email.

As easy as you can get. No need to argue. No consumer guarantees act - nothing. Just send the console back for repair.

Awesome service !!!!!

[Tank]

FWIW - I have tried both the xbox 360 and PS3 in hi-def and buggered if I can see any difference in the quality of the games.

Yeah - the PS3 comes with blu-ray, but then I have a dedicated player so that was of no use to me - and it really didnt justify the difference in cost.

Xbox 360 vs PS3 - xBox360 all the way for me - more games, cheaper games etc.

But - if I was an occasional gamer - I'd get a PS2. Almost free - more games than you would ever want. And as it is still the largest selling console in the world - there are still plenty of games been made for it.

[DangerMice]

Don'T know why you had any issues at all.

I had to argue because my xbox did not RROD, and therefore is not covered under the extended 3 year warranty for that issue. So MS argued that my ordinary 1 year warranty had expired and I had to pay $163-$199 to get it repaired. The CGA says a consumer electronic good should last about 3 - 5 years to be of acceptable quality. Because mine was only 18 months old, it did not meet this standard and MS are required to either repair or replace free of charge.

They are now doing this.

[Tank]

I had to argue because my xbox did not RROD, and therefore is not covered under the extended 3 year warranty for that issue. So MS argued that my ordinary 1 year warranty had expired and I had to pay $163-$199 to get it repaired. The CGA says a consumer electronic good should last about 3 - 5 years to be of acceptable quality. Because mine was only 18 months old, it did not meet this standard and MS are required to either repair or replace free of charge.

They are now doing this.

Glad to hear you got a solution. Sounds like they are helping you out a lot.

The thing with the CGA is that unless you purchased it directly from Microsoft - they have no responsibility to do anything - Its the Retailer who has to replace the unit and then they have to deal with the supplier. Legally the people who sold it are allowed to make you chase the manufacturer.

Regardless - glad to hear that you have it sorted and will be back playing shortly.

[DangerMice]

Legally the people who sold it are allowed to make you chase the manufacturer

That's basically what happened. Went back to Dick Smith with it, and they said deal direct with MS as they are the only people authorised to repair ir. I don't know whether they were just fobbing me off or not, as yeah I understood CGA dealt with retailer, but either way, it getting repaired so I'm a happy camper.