Excellent customer service at Mt Eden Motorcycles

[jrandom]

Well, the title says it all, really, and they deserve a wee heads-up here, I reckon.

I spent $495 on the Zeal there yesterday getting a service and the Oxford heated grips fitted. The guys in sales up front were really great while I was poking around looking for a tankbag and grips last week, very helpful and relaxed. They always remember who I am when I call up to check whether the bike's ready. I reckon Mt Eden is still the best bike shop in Auckland to go into if you don't like pushy salesmen.

Ah, now, and the service... I don't know what those guys in the workshop did, exactly, but the Zeal's engine and transmission now feels like a hot titanium knife cutting through fresh butter. Gorgeous. It's been totally rejuvenated. My opinion of it as the Best Two Fiddy Ever has been well reinforced.

Auckland KBers, if you've ever had even the *slightest* doubt about the worth of the spannering you're having done at your usual shop, get your next service at Mt Eden.

Also, heated grips... mmmm... :love:

[Death 'N' Taxes]

Yeah, the guys there are fantastic.

They fitted my Micron pipe.

Mike was also really helpful with a mate of mine that was after some air filters for an MG Midget he was restoring (motorcyle one's were the only aftermarket one's that would fit). He spent ages helping him work out which one's would be the best - AND IT WASN'T EVEN A BIKE!!!!

Top place - fully recommend it.

[bugjuice]

yeah, they are good blokes. Only one guy there who winds me up with his stream of BS that manages to come out, but the rest of the guys are top dudes. Helped me out since I've been biking, and bought the 636 from them. Mike has also given us some freebies to give away as prizes at Quasi's rally!!

[Two Smoker]

Sorry, dont like them. But thats for my own personal reasons...

[vifferman]

Better throw in a positive feedback to counteract Two Smoker's negative one, then.

I've only ever bought one thing from them (R/R), but Mike's actually helped me out a fair bit, and put service ahead of making a buck (unlike some other dealers...). He helped me out with finding some parts for the FahrtSturm, even though I bought them elsewhere.

[Ixion]

Not had much to do with them. But what there was was good. They seemed pretty helpful

[Motu]

They're bastards alright - always there with ''hi,how are you going?,anything we can help you with?'' They don't respect me at all and don't seem to get that I'm a grumpy prick who doesn't want to talk to anyone.

I'm always after something that doesn't exist,and Mike and Chris are endlessly happy to waste valuable time flicking through sprocket cateloges trying to match up something I made up out of my head.Chris is an ex auto trans guy,I've rung him up and talked auto trans problems too,he was happy to give his input and I was pleased to have it.

The oldest phone number in my memory banks is 303 1960,for 30 years I have never had to look it up.

[curious george]

actually helped me out a fair bit, and put service ahead of making a buck (unlike some other dealers...).

Amen to that! As a newbie first buying a bike they were always ready to have a chat about any bike, even though they knew I didn't have much money to spend at the time.
I pay that back with shopping there as much as possible, (except when I'm in a hurry!!lol) and giving them good rep because they deserve it!!!

It was an unbelievably contrast to the way I was treated by some bike shops

[Zapf]

ditto.... I would hav bought the 636.... if only if.... :love:

[Drunken Monkey]

...The oldest phone number in my memory banks is 303 1960,for 30 years I have never had to look it up.

But we've only had 7 digit phone numbers for the last 15 years :P

Must've been 331 960 back in the day then?

[Motu]

But we've only had 7 digit phone numbers for the last 15 years :P

Must've been 331 960 back in the day then?

I used to work at the BP next door,like,who needs to ring eh? Then I used to ring from Waiheke,a different number again....it's the 1960 I remember,the prefix is some three's and stuff....

[Hitcher]

Telecom started phasing in its new area code and seven-digit phone number system from about the late 1970s and completed this in about the mid-1980s. Prior to that some Auckland and Wellington numbers had seven digits. Even as late as 1981 there were still to be had such classic phone numbers as Kaukapakapa 22U.

[Drunken Monkey]

Telecom started phasing in its new area code and seven-digit phone number system from about the late 1970s and completed this in about the mid-1980s.

Completed in the mid 80's? I still distinctly remember my Landscape Rd, Mt Eden number was (09) 636 XXX at the start of 1991. It was later that year a 0 was inserted to make it 630 6XXX. Couldn't have been before '91, as I was living in Melbourne. Happened before '92, as I had moved again by then.

[inlinefour]

Whats wrong with a good pair of gloves? :confused:

[bugjuice]

Completed in the mid 80's? I still distinctly remember my Landscape Rd, Mt Eden number was (09) 636 XXX at the start of 1991. It was later that year a 0 was inserted to make it 630 6XXX. Couldn't have been before '91, as I was living in Melbourne. Happened before '92, as I had moved again by then.
Mt Eden code is 636 xxxx...?? hmmmmm... :shifty:
09 636 ROCK - 021 636 ROCK nice...

[/crappyideas]

[Zapf]

Mt Eden code is 636 xxxx...?? hmmmmm... :shifty:
09 636 ROCK - 021 636 ROCK nice...

[/crappyideas]

lol... yea.... if they got a free phone it'll be 0800 ZX6R

[Two Smoker]

Completed in the mid 80's? I still distinctly remember my Landscape Rd, Mt Eden number was (09) 636 XXX at the start of 1991. It was later that year a 0 was inserted to make it 630 6XXX. Couldn't have been before '91, as I was living in Melbourne. Happened before '92, as I had moved again by then.

I remember my home number was 625 XXX then in the early 90's they added the number of our letter box onto the end...

[bugjuice]

lol... yea.... if they got a free phone it'll be 0800 ZX6R
I'm not talkin about the shop! I'm talkin about me!! :mobile: 'ello, kawas rock?

[justsomeguy]

They may be ok blokes........ except that bastard workshop mechanic who works there...HIS NAME STARTS WITH "R"

And when I mean bastard I mean :angry2: :angry2: :angry2: :angry2: :angry2: :angry2: :angry2:

As for parts I always go to either Dan at colemans or Tony or Yogi at Red Barons......

AND I HIGHLY RECOMMEND THE BLOKES AT RED BARONS......:2thumbsup

They always give me a discount off sticker price are always professional yet friendly and know their stuff........

I'll never buy a bike from a shop so I don't care how good their bike sales people are...........

[Zapf]

They may be ok blokes........ except that bastard workshop mechanic who works there...HIS NAME STARTS WITH "R"

And when I mean bastard I mean :angry2: :angry2: :angry2: :angry2: :angry2: :angry2: :angry2:

As for parts I always go to either Dan at colemans or Tony or Yogi at Red Barons......

AND I HIGHLY RECOMMEND THE BLOKES AT RED BARONS......:2thumbsup

They always give me a discount off sticker price are always professional yet friendly and know their stuff........

I'll never buy a bike from a shop so I don't care how good their bike sales people are...........

Go talk to Matt at Mt.Eden his is a good bloke.

Why is the other guy a bastard?

Funny how I got absolutelly no services from the guys at Red Baron... do I have "coleman / mt.eden / amps / motohaus" branded on my forehead or something?

[Two Smoker]

Go talk to Matt at Mt.Eden his is a good bloke.

Why is the other guy a bastard?

Funny how I got absolutelly no services from the guys at Red Baron... do I have "coleman / mt.eden / amps / motohaus" branded on my forehead or something?
Ive got Colemans branded on me, and will be on my race bike soon....

[aff-man]

They may be ok blokes........ except that bastard workshop mechanic who works there...HIS NAME STARTS WITH "R"

And when I mean bastard I mean :

As for parts I always go to either Dan at colemans or Tony or Yogi at Red Barons......

AND I HIGHLY RECOMMEND THE BLOKES AT RED BARONS......:2thumbsup

They always give me a discount off sticker price are always professional yet friendly and know their stuff........

I'll never buy a bike from a shop so I don't care how good their bike sales people are...........

:finger: :finger: :finger: :finger: :finger: Sure you had one bad experience but if i seem to recall said mechanic is overworked all the time..... and you were trying to do it on the cheap as well.

As for the guys there. I have been going there for all my biking life and i don't see a point in changing. Top notch blokes and i was pleased to finally have enough money to buy a bike off them (and they gave me a killer deal) :2thumbsup

[Drunken Monkey]

Just goes to show how much your personal experience reflects on your perceptions. As for the certain mechanic starting with an 'R', I can only say he has worked extra hard to deliver my GSX-R in the nick of time for 2 KB events. He's bloody awesome in my books.
I've dealt with Mike on and off ever since I got into motorbikes. He's a top bloke also.

[James Deuce]

Excellent customer service at Mt Eden Motorcycles



Somebody got a BJ, somebody got a BJ. La la la la laaa

[Grumpy]

Ive got Colemans branded on me, and will be on my race bike soon....

Yeah, I'm a Colemans fan as well.
Although since buying a Kwaka have had excellent service out of Mt Eden M/C's.

[crashe]

Well I was in Mt Eden M/C's talking to Mike about buying a bike (almost 5 years ago now) and he knew what I wanted... he looked up the Motorbike book and found the Virago at Henderson Bikes for sale....cos he knew what I was requiring in a bike (due to being short). He even rung them to make sure it was still there for me. So after I had brought the bike at Henderson bikes (when Lance was the owner)... I had no friendly service there, I went back to Mt Eden M/C's... and Mike was really helpful.... talked to me about what I needed to do... and Chris helped me out as well. Did stuff for free for me.... I still pop in there just for a chat and they are so helpful and friendly.
Henderson bikes is now owner by Adam, and they are great as well.

I guess we all cant like the same people in life.....
some we get on with and some we never will.
That's life.

[Motu]

I'll never buy a bike from a shop so I don't care how good their bike sales people are...........

That's my thinking too - the last bike I bought from a shop was in 1972...I buy them private for cheap and do them up myself,why the hell should I pay premium price to a shop? But Mike's attitude is so outstanding,it was like buying a bike in a private sale,it was my decision,there was no pressure,I was allowd to look at the bike,go for a ride,bring it back and park it in the lot with my thinking cap on,all undisturbed by salesmen,which is how I like it.I don't think I'll buy another bike from a shop - but I'll buy another bike from Mike....

[MikeL]

Top blokes indeed.

As for the unnameable R... in the workshop, perhaps you need to think a bit more about why some customers' experiences are radically different from others'.
In my experience, respect, understanding, patience and good humour are almost always reciprocated.

[Two Smoker]

Well I'll tel you at the end of the week what i think of the certain mechanic starting with R cause he has been working on the TL untill yesterday (put the motor in)

He told me on saturday that a guy called John? who used to work at Mt Eden then went to Coleman's for a year.. now he's back at Mt Eden.. is finishing the bike off since he is a suzuki specialist.. we will see.. Does anyone know of this John? I think that was his name.. cant remember

So far my dealings at Mt Eden have been great.. trouble free.

Are you sure? I saw John today...

[El Dopa]

...As for the certain mechanic starting with an 'R'....

If he's the same guy I've had dealings with (twice), then he's A-OK with me. Worked until about 3 hours after he should have gone home last Christmas Eve to fix the brakes on my scoot, so I could have it to ride over Christmas.

[WINJA]

They may be ok blokes........ except that bastard workshop mechanic who works there...HIS NAME STARTS WITH "R"

And when I mean bastard I mean :angry2: :angry2: :angry2: :angry2: :angry2: :angry2: :angry2:

As for parts I always go to either Dan at colemans or Tony or Yogi at Red Barons......

AND I HIGHLY RECOMMEND THE BLOKES AT RED BARONS......:2thumbsup

They always give me a discount off sticker price are always professional yet friendly and know their stuff........

I'll never buy a bike from a shop so I don't care how good their bike sales people are...........
HES NOT A BASTARD HE JUST HAS LITTLE TOLERANCE FOR FUCKTARDS LIKE YOURSELF

[MikeL]

There is a John who was at Mt Eden a year or so ago (he replaced the alternator on my Honda), then he moved to Colemans sometime last year I think. When I had the GSX1200 I got it serviced there a couple of times and I saw him there.
No complaints about Colemans' service, but I'll keep taking my bikes to R****

[Dodgyiti]

Well I was in Mt Eden M/C's talking to Mike about buying a bike (almost 5 years ago now) and he knew what I wanted... he looked up the Motorbike book and found the Virago at Henderson Bikes for sale....cos he knew what I was requiring in a bike (due to being short). He even rung them to make sure it was still there for me. So after I had brought the bike at Henderson bikes (when Lance was the owner)... I had no friendly service there, I went back to Mt Eden M/C's... and Mike was really helpful.... talked to me about what I needed to do... and Chris helped me out as well. Did stuff for free for me.... I still pop in there just for a chat and they are so helpful and friendly.
Henderson bikes is now owner by Adam, and they are great as well.

I guess we all cant like the same people in life.....
some we get on with and some we never will.
That's life.
Yep,
Adam from Henderson and Mike from Mt Eden, the two toppest Blokes I have ever delt with.
Mike set me up with several great deals, and on one bike he promised to track down a fork top cap, 10 months later he popped it in my hand and said - no charge, unfortunatly I had already written it off...
And Andy seems to be able to get whatever I ask for, cheaper than anyone else, I guess he is less greedy on the markup

[aff-man]

It's nice to see that the unnammed R**** is getting the praise he deserves. But they are all awesome downstairs g**** and m*** are top notch blokes who have always looked after me.

[N4CR]

Yeah I was just in there picking up my nice 1 week old (for me) zxr250c after some rather unusual carb problems... the 'R' mechanic was very good and helpfull... nice guy along with the rest of the guys... they even stayed later for easter thursday to get my bike out for the weekend when I purchased it.

Gareth and Mike were the main people I dealt with and they did an awesome job.
Truely exceptional service, sometimes they are very busy and you just have to wait but it is worth the work they do!
Big thumbs up to you guys at mt eden cycles :2thumbsup and I will be seeing you in the future!

John has just returned from Colemans, so they have 4 mechanics down at Mt Eden cycles now..

[Zed]

Ive got Colemans branded on me, and will be on my race bike soon....Yes TS I've been wondering about this? What's with all the Colemans advertising in your KB profile, are you getting financially rewarded for doing it something? Once upon a time I recall hearing you venting out your frustrations about how Colemans stuffed you around so much with your 150.

Anyway JR, I've only ever dealt with Spectrum, Red Baron, and Cyclespot over the years. I'll keep in mind your recommendation about Mt Eden and post any results here if I decide to put some business their way!

Ps. I would never have publicly admitted to the heated handgrips you wuss. :bleh:

[FROSTY]

Almost all of my experiences at Mt edens have been bloody good.
The one exception i won't go into but it was a simple case of miscomunication.

[gav]

Well, they've done nothing for me................................................ ......... :confused:
Must be that R......... blokes fault?
.................................................. ................................................ :whistle:

[justsomeguy]

:finger: :finger: :finger: :finger: :finger: Sure you had one bad experience but if i seem to recall said mechanic is overworked all the time..... and you were trying to do it on the cheap as well.

As for the guys there. I have been going there for all my biking life and i don't see a point in changing. Top notch blokes and i was pleased to finally have enough money to buy a bike off them (and they gave me a killer deal) :2thumbsup

Ya I got it done on the cheap......

I only paid $60 an hour labour and pretty much full retail on parts FOR A DONE AT HOME OFF THE RECORD JOB that was incomplete - did not do what he said he/she did and took three months to simply put down on a piece of paper what was done, as had been requested from day one. A $1030 bill is a LOT of money for me and I feel I was justified in requesting a simple informal written breakdown.

I don't know why it took about 4 visits, several phone calls, lots of empty promises over 3 months and me getting the work rechecked by someone else(who is another professional mechanic who has got heaps of praise here on KB, so his/her word is respectable) to simply get to the bottom of the issue.....

So if it is still my mistake, I can't see how. If someone can give me a logical reason for the issue. I will gladly reverse my view.

[justsomeguy]

Go talk to Matt at Mt.Eden his is a good bloke.

Why is the other guy a bastard?

Funny how I got absolutelly no services from the guys at Red Baron... do I have "coleman / mt.eden / amps / motohaus" branded on my forehead or something?


Yeah Matt's alright. He's a good guy and confirmed some of the things that needed re-doing. He's also a friend of a good friend of mine and I've heard nothing but good things about him and most of the Mt Eden staff and the store in general.

[justsomeguy]

HES NOT A BASTARD HE JUST HAS LITTLE TOLERANCE FOR FUCKTARDS LIKE YOURSELF

I've added you to my Ignore List

[justsomeguy]

:finger: :finger: :finger: :finger: :finger: Sure you had one bad experience

It was also my VERY FIRST experience with biking...... so unfortunately left a lasting impression.

And the only reason I chose the guy in the first place is because everyone here spoke so highly of him.

ANYWAY LET THIS BE THE LAST POST ABOUT MY INCIDENT

[bugjuice]

why all the R**** and C**** and M**** and whatever..??
everyone knows who the heck everyone is on about now, and it doesn't take a genius to figure it out by now. And if you don't know them, then there's a good chance you probably won't get to know them.

I'd be hard pushed to find any biker in Auckland and surrounding places that hasn't stepped foot into their place. They seem mostly genuine blokes to me who often bend over backwards to make sure you stay on 2 wheels (or one, whatever..) and often do a deal or two..

The guys downstairs too work their butts off. Ok, so they might have the odd flaw. Only problem I've really heard of is their dislike of 2smokers, but they'll still work on 'em. Whenever I've gone with a problem, they've been way happy to help, and that was long before I decided to buy a bike from them.

I've bought them beers, and I'm doing it again..

my rant done.

[SPman]

W*** t** F*** i* a** t*** c*** a**** Ricky a** Gareth a** Mike i* a*********'s a**....oops!

[jrandom]

I would never have publicly admitted to the heated handgrips you wuss. :bleh:

Bah. I've got nothing to prove.

Tell you what, you can come for a ride down the Desert Road with me at 2am in the middle of May, and we'll see who feels like the Big Man when we get to Waiouru. :shake: :msn-wink:

[vifferman]

Bah. I've got nothing to prove.

Tell you what, you can come for a ride down the Desert Road with me at 2am in the middle of May, and we'll see who feels like the Big Man when we get to Waiouru. :shake: :msn-wink:
You're forgetting a couple of things - the Blackbird has a fairing, and said fairing will keep a lot of the cold air off the handgrips anyway.

But anyone who says heated grips are for wussies would certainly change their tune if they used some on a really cold day... :yes:

[Smokey]

My two cents,

I purchased my KRR from MT Eden, excellant service!! got a great deal paying cash and trading in my old bike. They wouldnt let me leave until they had shown me how everything on the bike works e.g where to put oil, how the petcock works etc..My chain was making a funny noise at 2000ks so went in at 4:00 one day and they adjusted it on the spot with no charges...800k service also only cost $40 :banana: ..

Ermm which ones are Chris and Mike? I usually chat to an older guy and another fellow who always wears a hat...

Another good point, they are happy to do services on Saturdays as long as its booked in a week before which is fair enough. :done:

[T.I.E]

unfortunately there is a bike there at the moment and mt eden are not being very helpful fixing it, and coming up with some every lame excuse. has there been a new mechanic and have been told that upstairs don't talk to down stairs about what is going on there?

i deal with spectrum on the shore great bunch of guys and always ahave a smile on there face when i rock in.

was thinking abut movin to mt eden as i am on the other side of the bridge, but latest results are not good, what is wrong?

[bugjuice]

Ermm which ones are Chris and Mike? I usually chat to an older guy and another fellow who always wears a hat...
Chris is the older guy with his head shaved (don't want people to know he's thin on top, so takes it all off) and he owns the black ZX10 which is usually outside catchin rays.

Mike is the guy that normally looks like he sleeps on the street, but he assures me he doesn't.

I'm under the impression they both (Chris and Mike) own the shop as a partnership.

Carl (might be the one with the hat you refer to) is the skinnier shorter one, Chris's brother.

Then there's the taller bald bloke and a skinny taller one. The first, I forget his name (Mark may be?), and the second is Gary I think. Both been there a couple of months now. Gary seems to have a little VBS, but is harmless and helpful like the rest..

[crashe]

Yep Mike and Chris do own the shop together.

Chris has dark hair... when he has it...lol
Mike has mousey/blondish/greyish hair...lol
well mike's hair is hard to describe...lol.

Mike is the older of the two.

[Fluffy Cat]

As bike shops go they are pretty good.Bought a couple of bikes off them and both have been good.I think 1960 is mikes birthday,or is it 1860.They have had a change around with the mechanics and i think its for the better.

[N4CR]

Mike has Billy Connelly Hair

ROFL!

So true...

The reason upstairs don't talk to downstairs too much is that they prefer to keep them as seperate departments. I asked them why this was so while I was in testdriving etc and they said one of the reasons is that when they pull bikes apart on import and check them, they tend to do a much more damning report on their (Mt Eden cycles) bikes than bikes bought in off the road (just to give upstairs a little bit of 'stick'). Independence promotes self management as well.
This is also so that the departments can function independently, less overhead reporting to down/upstair etc.

I can't remember all the reasons but I hope this clears it up a little :cool:

[FROSTY]

Guys anybody who runs a company can't get it right all the time. Its the nature of the beast. As Mt Eden became more and more popular so their resources became more stretched. It was first noticed in the shop so they took on Wiggles. Then the workshop got overbusy so they took on a new mechanic making 4 in total (I think)
They also have a dismantling department -(city MC dismantlers)
Guys If you have a beef with them I am more than happy to go in there with you to discuss it with Mike and Chris.
Every member of staff there is geniunely committed to customer service and they hate getting it wrong.

[aff-man]

yip got a free bolt today...... didn't help that my rear brake was hanging off by one bolt aye :whistle: :whistle: . good helpfull guys and dare i say a quieter member of this site who just got his licence may in fact have bought a new/in the process of buying a new machine from them :whistle: :whistle: