Am I in a shop or someone's back garage?

[retired motoman]

Service rant!!

Just recently droped one of my bikes into a workshop
as i could not get the bike started, i fully charged the battery on a optima 3 tender and tryed it again the morning before taking it in . turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time, however did this once before but turned out to be poor contacts around the battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now . I told them what has been replaced , ie new plugs recently, air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above . It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ? im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , a bad idea maybe. im pretty pissed with this service .
Love to hear your thoughts on this one :argue:

[SlideMoto]

:devil2:Dukic Performance? :devil2:

[rainman]

Love to hear your thoughts on this one :argue:

Find somewhere else. The cure to bad service is no custom.

[CookMySock]

BAHAHAHAHAHAHA!!

WALK!!!!

Steve

[slofox]

Find somewhere else. The cure to bad service is no custom.

Wot 'e said - let your feet do the talking...

[imdying]

You're just using me to find the fault and then you will pull it out and fix yourself.So bloody what??? You've paid by the hour for the fault finding, so it's not like they're out of pocket.

[madbikeboy]

Wot 'e said. Plus name and shame.

[slofox]

We need to know who the offender is so we can avoid him as well...

[firefighter]

Wot 'e said. Plus name and shame.


We need to know who the offender is so we can avoid him as well...

Definitely. I do'nt want to have to deal with them either help us out!

Take it elsewhere, do'nt pay if they do'nt tell you what is wrong.

[steve_t]

WTF alright!! What kind of customer service is that? The guy will be out of business in no time! :2guns:
I trust you'd also checked fuelling?
Oops, just re-read that you had new plugs recently

[Kiwi Graham]

Well he doesn't sound very helpful does he!
He should tell you whats wrong then you get to chose if you want it fixed or not. If you dont want it fixed he can charge you for the diagnostic, if you do he charges for the fix as well.
Name and shame mate!

[NinjaNanna]

so how much was his quote to fix, if it was cheap say up to $150, I'd let him finish the job to avoid the hassle of having to go elsewhere.

After that he'd never see me again

[retired motoman]

Cheers for the support guys, i do intent to name and shame now, stuff it .
i will wait thou till i get it back and fill you all in then . Its a fucking joke , its been left in the rain for two days with no seat or fuse cover on it to.
Im a tradesman myself and when someone trusts you to do a job you dont
treat people like that . I can tell you its not one of the big dealers , thats where i took it last time i had the first issure i noted there. The r/r and battery was tested and came up good when it was in that shop, this shop is just much closer to where i am , i dont even need to load it up to take it there so thats why i took it there i have not delt with them for a long time but they have flashed up the workshop since i was last in there , but obviously not there service:shit: Story is he thinks he has found the problem but needs to get in a part from the wreckers to do more testing . Ive got a spare good r/r and loom , when i told them that i got told do you have this do you have that ? no i said , oh so you dont have spares then . All i have tryed to do is give him info to maybe help out and
give him a heads up on what might be wrong and he has taken on the attiude that im trying to be a no it all and tell
him how to do his job, rubbish!!

[boman]

BAHAHAHAHAHAHA!!

WALK!!!!

Steve

Says it all really.

[YellowDog]

What a strange attitude.

They are probably wondering why they don't see many customers a for second time.

Their database must contain many records with very little data

OR perhaps the King Size cigarette packet is large to hold their entire client base :lol:

[Hinny]

When I started reading this I thought you had gone to see Kerry.
Obviously not from your profile location.

[Laava]

OR perhaps the King Size cigarette packet is large to hold their entire client base :lol:

PLUS! you can use the tin foil stuff as replacement fuses!

[ynot slow]

Gotta admit their customer service skills are ....

Hell I think most of us would do the same as you have,your told it might be this,why not let them know you've some parts,if they need other parts and can use yours sweet,they still get labour for the job.

Fair enough to pick their brains and then you fix it,would piss them off,but you've told them to fix it and have a few parts to use.

[Laava]

Service rant!!

Just recently droped one of my bikes into a workshop
as i could not get the bike started, i fully charged the battery on a optima3tender and tryed it again morning before taking it in , turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time how ever did this once before but turned out to be poor contact around battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now. I told them what has been replaced , ie new plugs recently air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that , they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above .
It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ?, im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called, WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , maybe a bad idea but im pretty pissed with this service .
Love to hear your thoughts on this one :argue:

I musy admit, that I have done the same thing before and got the ole,"little bit of knowledge is a dangerous thing" look, but at the end of the day, their job is to listen and then fix. They are not obliged to take it in, they can troubleshoot however they are used to! I would be pissed off too in your position.

[ready4whatever]

You did the right thing explaining the symptoms to help them determine the problem. They are clearly in the wrong. and not telling you the problem so you wont fix it? what a prick, they are suppose to give you the option of what to do with it. whether you want to get it fixed there or d.i.y

[t595]

he sounds like a smart wanker,go kneecap him from all of us!!!!:tugger:
news travels fast hopefully he wont last long in business

[davereid]

He sounds like a bit (massive) tosser to me.

But in a workshop, you sometimes have to treat what the customer tells you with caution.

Every mechanic will tell you of cars that have overheated, but come to the workshop, radiator full of water, with a story "no, it didn't get hot".

Same with the magically self-refilling sumps, that arrive brimming with fresh oil that no-one put in.

[Owl]

Well if it's not a big shop in the Manawatu, there can't be too many options. Very curious!;)

[AllanB]

Very strange - is there any history between the two of you?

I see nothing wrong with what you have done, years ago when I had bikes that actually had issues the shop(s) I dealt with wrote on the job card what my problem was and if I'd done anything and what I expected to be done.

This is a good exercise for both parties, the dealer covers his arse as you sign off what is written and your arse is covered too.

Did he give you a cost to fix it?

I like the statement ' do you want it fixed?' "Yes of course" is the answer - 4 weeks later you get a bill for $2500 as he replaced the conrods..........."hey you said yes" :shit:

I'd be worried about it sitting in the rain with the seat off ..... what will be next? Water in the airbox, corrosion on the electrics ..........

Sounds like someone to avoid spending money with.

[mossy1200]

Be carefull the said required replacement second hand part isnt bollocks story and they havent just found an easy fix fault like wire off coil etc.

[retired motoman]

The thing is i never said can you find the problem and ill try and fix it myself .
He has taken that notion on himself, he accussed me of useing him and wasting his time When i told him i had a spare r/r if needed, that got his back up again . It looks to me that his whole problem is that becuse i took it in with no fairings and seat , fuse cover off ex, ex and telling him what i looked at to try getting it going myself , i had no right to cuse thats his job, what a cock , Ive been around bikes for a few bloody years now , they no that . I have good basic knowledge but im first to admit im no mechanic and dont claim to be but im not about to take it with out going over the basic stuff first . I took the book for it in with the bike so he could look up the resistance values and i get told i dont need that ive got 20k worth of testing gear, lol its a 90 modal bike , no shims , no fuel inj , if i had an r1 or something like that maybe yea :lol:

[dogsnbikes]

The thing is i never said can you find the problem and ill try and fix it myself .
He has taken that notion on himself, he accussed me of useing him and wasting his time When i told him i had a spare r/r if needed, that got his back up again . It looks to me that his whole problem is that becuse i took it in with no fairings and seat , fuse cover off ex, ex and telling him what i looked at to try getting it going myself , i had no right to cuse thats his job, what a cock , Ive been around bikes for a few bloody years now , they no that . I have good basic knowledge but im first to admit im no mechanic and dont claim to be but im not about to take it with out going over the basic stuff first . I took the book for it in with the bike so he could look up the resistance values and i get told i dont need that ive got 20k worth of testing gear, lol its a 90 modal bike , no shims , no fuel inj , if i had an r1 or something like that maybe yea :lol:
quickfire service is the rage in alot of service departments.......idol machanics cost money......

personally I wouldnt bother with them........20k of equipment is worth nothing if its not doing anything....

I perfer my old school bike machanic nothing is an issue with him he tells you striaght up and give's you the option of what you want too do

[retired motoman]

Be carefull the said required replacement second hand part isnt bollocks story and they havent just found an easy fix fault like wire off coil etc.

Thats the thing ill never no if im shaffted now , i should have taken it right out when i went down but it was busy and i didint want to make a fuss .
I need to htfu but we talked face to face and His whole thing was that, I just fix them i dont need to be told what you did , his words so i gave him the benifit of the dought and left it there . Once bitten twice shy thou dont bloody worry about that .

[retired motoman]

Very strange - is there any history between the two of you?

I see nothing wrong with what you have done, years ago when I had bikes that actually had issues the shop(s) I dealt with wrote on the job card what my problem was and if I'd done anything and what I expected to be done.

This is a good exercise for both parties, the dealer covers his arse as you sign off what is written and your arse is covered too.

Did he give you a cost to fix it?

I like the statement ' do you want it fixed?' "Yes of course" is the answer - 4 weeks later you get a bill for $2500 as he replaced the conrods..........."hey you said yes" :shit:

I'd be worried about it sitting in the rain with the seat off ..... what will be next? Water in the airbox, corrosion on the electrics ..........

Sounds like someone to avoid spending money with.

be last time thats for sure, only history is in my mx days i use to get oil
and the odd parts from time to time off them . Never had any problems really
i allways payed them and service was ok but he can be a little funny at times like he is to busy at times to deal with you , but im going back 2 odd years it would be the last time i got something from there .
Not happy about leaving it out in the rain with wiring exsposed :shit:

[mossy1200]

Thats the thing ill never no if im shaffted now , i should have taken it right out when i went down but it was busy and i didint want to make a fuss .
I need to htfu but we talked face to face and His whole thing was that, I just fix them i dont need to be told what you did , his words so i gave him the benifit of the dought and left it there . Once bitten twice shy thou dont bloody worry about that .

Hope its good ending and most likely its above board but issues like these put doubt in peoples minds.I take my bike in without fairings to motomart for dyno work and the mechanic likes it arriving that way because its easy to work on and saves them the space of storing fairings that are easily damaged for the time its in the shop.A good shop doesnt need the half hour that it takes to remove and reinstall to make a crust anyway.Sounds like this shop has issues with repeat client servicing for some reason.Good shop has trouble finding time and not work.

[jono035]

I'd be terrified of telling him to fuck off then picking up the bike to find that it now has a few more problems than it had when you went in...

Maybe just show up there, tell him to write you out a bill and you want your bike back straight away. Take a couple of pictures of how it was stored etc. and if he gives you any grief over it take him to small claims... If he doesn't show, you win. Easy.

[tigertim20]

Service rant!!

Just recently droped one of my bikes into a workshop
as i could not get the bike started, i fully charged the battery on a optima3tender and tryed it again morning before taking it in , turning over no problem just wont fire up and tender indicated battery was good/fully charged. This bike has been runing sweet for some time how ever did this once before but turned out to be poor contact around battery terminals due to someone spraying a anti corrisive spray on them, once cleaned up and fully charged no problems till now. I told them what has been replaced , ie new plugs recently air filter , i checked all fuses ,charged battery on tender ex and proceded to try and tell them about the last time as noted above it would not start and what it was . Now here is where the fun starts, i was promtly told they dont need to hear all that , they dont need the book its all in my head was the words used and i dont need to be told how to do my job, wtf!! i was just trying to give them info on what i tryed as above .
It gets worse , i leave the bike there and get called back a day later and first words on the phone are ,do you want me to fix it ? what have you found i ask ?, im not going to tell you they say, WTF ? i then get told your just using me to find the fault and then you will pull it out and fix yourself. Now i took it there in good faith and this is the crap i get , it turned into a heated call and i was pretty upset , i then get told to come get it or ill throw it under a truck amoung a number of names called, WTF? I decided to go down and talk this over , i got a half assed apologe but still plenty of attiude . I left it there after that , maybe a bad idea but im pretty pissed with this service .
Love to hear your thoughts on this one :argue:

not gunna read others replies, but personally if all is as you say, then I would not have left the bike there at all. After they said they didnt need to know what you told them, I would have said, thanks anyway, but I will try somewhere else and left. Telling them that could save you, and them three or four hours of dicking around (not to mention cost).
I would suggest paying up what time of theirs you have used (fault finding) take that on the chin and go somewhere else, it is possible to find a friendly, helpfull place who are happy to go the extra mile.
Good luck with this one mate.

[retired motoman]

Motomart are sweet , im an old hutt boy and have had great service
from pat years back.
Anyways time to move on for now , ill update when i get the call :jerry:

[ready4whatever]

when the gearbox in my ute crapped out the dealer took it to their garage, on the phone the dealer told me that im full of shit when i told him he has to replace it free of charge. this made me so angry i swear i would of beaten him to death if it was in person, and some words wer said. anyway i stormed down to his mechanic and took it, no way i was leaving it there

[roadracingoldfart]

Motomart are sweet , im an old hutt boy and have had great service
from pat years back.
Anyways time to move on for now , ill update when i get the call :jerry:


hell i hope its not a place by a river and bridge lol , he can be rude without putting any effort in either.
Hes a good spanner , but a better developer than a people person.

[retired motoman]

UPDATE!!
I went in first thing today with a surport person and asked if it was done,
it was not so i said ive been addvised to lay a complaint and i want the bike now, and ill pay for time spent. Not a happy chap and wanted me to leave it there and come back when he did a invoice, no way !! do it now i said. got told you cant come in here and take it, started to make out for the benifit of my surport person no dought that it was all me that was doing the ranting and raving and said he had me i speaker pnone, WTF? i can tell you right now if i went in on my own i would have been told to fuckoff !! im not going to name and shame now as i would rather put it behind me and it may not be the right thing to do. What a joke he tryed to act nice as pie when i went in with someone else and tryed to point the finger in my court for it all , clown. I dont wont you back in here again he said lol , you think!! I just could not trust this guy would not shaft me after all that so i had to get it, fair enough to dont you think.

[Maki]

Cheers for the support guys, i do intent to name and shame now, stuff it .
i will wait thou till i get it back and fill you all in then . Its a fucking joke , its been left in the rain for two days with no seat or fuse cover on it to.

Name and shame

[ynot slow]

Name and shame

Yep,not often I agree to this as usually two sides to the story,but this one seems to be consistant,you tell a story which hasn't changed.

[firefighter]

Don't pay a cent if he doesn't tell you what is wrong as he has'nt done his job.

You should only pay if he tells you what the fault is. If he refuses you owe him nothing.

[Forest]

Name and shame.

[mikeey01]

After the way you've been treated, hell I'd name and shame...

[bull]

Yip wouldnt have paid unless the fault is found and identified - thats what you were supposedly paying for.

And for the sake of others whom might not be so mechanically inclined and walk in with sucker on their forehead - NAME AND SHAME!

[retired motoman]

I only payed for an hour $60 . After i left with the bike he tryed to butter up my partner who stayed back and payed the $60 saying to her , i did tell him on the phone what was wrong , bullshit he all but refussed to the only time
he gave a hint is when i went down and talked it over, he said im 99% sure i no whats wrong and said somethink along the lines of i need to reverse polarity something to test it? , that was all he said thoughout the whole saga and that was only after all the crap he called me on the phone. Apparently i have anger problems amoung other things, lol anger problems what a joke if anythink i needed to HTFU and tell him where to go on the first day. Ill tell you now if i was as hard as my brother i no what he would have done, gone straight down and knocked his fucking head off!! As much as he deserves a name and shame imho its best not to name people on a puplic forum , but i will say that its the first town on the left after bulls heading to taupo .
Im over the place , besides friends and my partners parents theres little here for our kids to get ahead in life,
and not one person i no yet you can trust with your bike repairs . I still have no reall idea whats wrong , but
he thinks its electrics , thinks ? For fuck sake!!

[p.dath]

Good move picking up the bike.

It's really important not to reward bad service or poor jobs - and you do that if you leave it with them or give them further business.

[Owl]

Marton narrows it down somewhat!:whistle:

[Mom]

UPDATE!!
I just could not trust this guy ...

Good move getting your bike back, I am with the name and shame brigade.

I have an old bike, she is blue, and very lovely. She also has issues from time to time. I have yet to receive anything but total and complete support with my bike at 2 of the 3 shops available to me here in town. The first one did some work on her suspenders, which she benefited from no end, a bit of lateral thinking was applied. She arrived in the workshop complete with the static sag measurements etc written on her legs and the amount of preload required (she has no adjustments) it was not a problem. The second shop I have only bought parts from, but I have had a heap of support and encouragement from instead.

Sounds like this place will not last long.

[CookMySock]

Good on ya. 60bux is a cheap lesson mate. Put it down to experience and move on. Sounds to me like something else has really upset him before you came in. People don't normally go off like that. I expect he will be regretting that.

By the way, my back garage is a hell of a lot more respectful place than that, and I'd hazard a guess if I was helping some bloke work on his bike at my place that sort of carry on would be out of the question by a long shot.

Steve

[pzkpfw]

...and said somethink along the lines of i need to reverse polarity something to test it?

That'll be your flux capacitor, then.

[Owl]

By the way, my back garage is a hell of a lot more respectful place than that, and I'd hazard a guess if I was helping some bloke work on his bike at my place that sort of carry on would be out of the question by a long shot.

Steve

I think I'd take my chances with the grumpy bugger. Isn't your motto deny, deny, deny?:whistle:

[Jonno.]

Name and shame. Don't feel like you owe them anything, people like this get by stepping the goodwill of others.

[retired motoman]

Yes cheap lesson . Ive had good service from a big shop in parmy, i should
have taken it there. the wife says i was to lazy to load it on my ute .
I really cant understand what his whole problem was, he knows of me from when i raced mx for years , i use to give him custom then and never had him treat me like this. I allways payed, allthou he told the wife i was slow on one account , i no right now it was not 6 months or somethink like that maybe past the 20th of the month once maybe on $100 odd tops.
Trouble with these guys in small towns is soon as they stop seeing you for a long time and had wiff you have been going somwhere else , when you do get around to going back its like, oh what are you doing here, no one else around to help you attiude he gave me. Ive got to bloody laugh , i went in there for a spark plug for our lawn mower a week back, we talked about him looking for a worker , now i hear from the wife tonight he told her i came in looking for a job and was all sweet then. lol , what a clown im a car painter why would i want to work there.

[Katman]

I allways payed, allthou he told the wife i was slow on one account , i no right now it was not 6 months or somethink like that maybe past the 20th of the month once maybe on $100 odd tops.


Opps, are we starting to see another side to the story?

:whistle:

[retired motoman]

Opps, are we starting to see another side to the story?

:whistle:

We are talking at least 2 years ago apart from a lawn mower spark plug .
And oil and the odd part here and there is all i have ever got there , never taken A bike there before. I would have been lucky to have spent $500 in 6 years there. so to answer you , no not at all !! He has never had to chase me for money if thats what your implying .

[Katman]

We are talking at least 2 years ago apart from a lawn mower spark plug .
And oil and the odd part here and there is all i have ever got there , never taken A bike there before. I would have been lucky to have spent $500 in 6 years there. so to answer you , no not at all !! He has never had to chase me for money if thats what your implying .

That's not what your previous post said.

Quite frankly, the fact that so far in this thread no-one has been prepared to consider the fact that there's always two sides to a story stuns me.

[jono035]

That's not what your previous post said.

Quite frankly, the fact that so far in this thread no-one has been prepared to consider the fact that there's always two sides to a story stuns me.

You'll probably find that everyone thought it but noone was about to come out and say it to start an argument over nothing.

[retired motoman]

That's not what your previous post said.

Quite frankly, the fact that so far in this thread no-one has been prepared to consider the fact that there's always two sides to a story stuns me.

Good on ya , someone had to spice it up :jerry:

If you surgest he had the right to treat me like that becuse of an account i payed off two weeks over the due date that was back at least 2 years ago At least ,then ill be fucked. Ill never be late with a bill again lol.

[Katman]

If you surgest he had the right to treat me like that becuse of an account i payed off two weeks over the due date that was back at least 2 years ago At least ,then ill be fucked.

Suddenly, I'm more interested in what it is you're not prepared to openly admit to.

[retired motoman]

Suddenly, I'm more interested in what you're not prepared to openly admit to.

There are two sides to every story , but when your talking one persons word against onthers all one can do looking in from the outside is decide whos telling it how it is and who is twisting the facts and swinging the ball in there court . All ill tell you mate is ive been straight up on this one , its not my style to do this on a puplic forum but its been good to hear what people think, if i told shit on here about what really went down , im kiding myself and i would not even bother with it .
I Like your siq , very true. I like to look at all the facts first, then if i feel i was in the wrong ill be first to admit it.

[ynot slow]

It's your perogative whether to name and shame,gotta say admire you for sticking to your convictions of not naming,especially if you say no benefit to do so.

[retired motoman]

Bikes over parmy north in a reall shop now that has great customer service.
Its going to be interesting to see just what it is as this prick over here still didint even put anything on the invoice what he had done/tested in an hours work. Got the invoice out of the wifes bag last night , there was nothing to look at , blank with 1 hour labour , I payed for a pile of crap service .
I told him that the r/r are known to go bad on this modal and if its that i have a spare he can test, he didint want to no about any spares i had for it as i noted in other posts. According to him, it wont be that the r/r wont stop it starting . i asked if that was true in the parmy shop, I was told it can stop it firing up as it still goes though it on startup . What a turn up it will be if it is that and will say somthink about how clued up this clown really is, hope it is and my spare is ok , save on the bill:jerry: