Wellington Motorcycle PR = FAIL

[ajturbo]

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...



Well fuck me, at 4:30pm this afternoon, havin NOT friggin heard from the bike shop, i thought i better find out what was going on....

err sorry AJ.. looks like we will not be able to do you bike today...
Well thanks for phoning me, i said... looks like i waisted my time BOOKING IN THEN i said...

we will get onto it tomorrow... (tui???)

i am a "little " pissed off, these guys make enough money to be able to phone me to tell me that (even if it is a lie...{how would i know?}) they cannot do my bike for what ever reason.....

it is funny.. i have been discussing the servicing of the 1125cr and have been thinking that i would have to take it to Road and Sport up in Hamilton...
i think this maybe a reality....(cool ride also)

So welly M/C.. get my bike sorted tomorrow.. or it's going somewhere else!
as will the 1125....

rant over

EDIT::::

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here...dam it and here i was wanting to vent a bit of steam..looks like they can vent on me now... bugger?

[chef]

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

[sinfull]

I'll do it for ya !

[YellowDog]

I stopped using a very well known outfit in central Auckland because they didn't understand the meaning of PR and communication.

When you go to pick up your bike after a $130 quote, you don't expect a $500 bill without first receiving a phone call to explain what they need to do and why they neednto do it.

[Lurch]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

[rosie631]

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

Or do it yourself...

[paulmac]

speed n custom in pukeura !! bay. Great to deal with. Only do Harley

[buellbabe]

I stopped using a very well known outfit in central Auckland because they didn't understand the meaning of PR and communication.

When you go to pick up your bike after a $130 quote, you don't expect a $500 bill without first receiving a phone call to explain what they need to do and why they neednto do it.

With ya there. Thats why I live in Auckland and take my bike to Road & Sport. Their service dept actually understands the concept of SERVICE.

Of course now that I have discovered TripleZee I won't be using R&S as often but becoz they have been so good to me in the past I feel a certain loyalty towards them and they will definately be servicing the CR. tripleZee can take care of the X1...

[ajturbo]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????

also they know what a fuckin problem it is to get a part for one of these bikes, you wold think that they would think to tell me that they were not going to be able to do it....

[ajturbo]

speed n custom in pukeura !! bay. Great to deal with. Only do Harley
have been talking to my flatmate about that place... think i should just go there.. never had a bad word or experience from them!!
in fact they have been really helpful ( read, they felt sorry for me... hahahah)

[Usarka]

What's the 1125cr like?

[buellbabe]

I think you need to put your self importance back in the box for a while.

Excuse me?????

AJ has every right to be pissed off.
The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.

I have had this happen time and time again with the service dept at an Auckland dealership. Bike booked in and I have to ring them at closing time cos I'm wondering WTF? only to be told that the bike had only just been looked at...
Thats a $70 taxi ride home and another $70 taxi into work the next day...
GRRRRRRRRRR!


As for him being self important (?????). Every single customer is important and should be treated as such.

[Str8 Jacket]

It's never to early for a good bitch fight! :yeah:

[funky monkey]

I have never had anyone call me to tell me my car/bike is ready. Only with Holden via my work car. (very good service from them - reminder call, pick up call, and follow up call)

[boomer]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

The days of retailers pulling the strings is long gone.. they need to pull finger or pay the penalty.

[ajturbo]

thats true but you havent even tested that.They may have lent you a bike,I thinkl its unfair calling them out before you have even given them a chance to remedy/explain
i had to phone... they had nothing to say apart from sorry .. we will not get to it today............

[Crasherfromwayback]

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not
.

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

[ajturbo]

THANKS Peter!!!

ok off to work now, so no more ranting....from me....lol

[Sparky Bills]

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

I think a Hyobag 250 would be suitable for AJ. Dont want a bike with too much power. You might get hurt! :innocent:

Hope your get it sorted Aj. :rockon:

[FJRider]

i had to phone... they had nothing to say apart from sorry .. we will not get to it today............

Perhaps if it was YOUR bike that needed the extra time/work that was not expected/allowed for .... would youhave been happy for them to put it aside while another bike that was booked in got work done on it ???

[Monamie]

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????

also they know what a fuckin problem it is to get a part for one of these bikes, you wold think that they would think to tell me that they were not going to be able to do it....


Hey Aj-wot a bugger eh.
Only thing I can contribute is that if you had turned up they would have got you home ok, or a loaner, and yes they should have called you to say it couldn't be done on time:yes:.

They are good guys at WMC and have always done that extra bit whenever I have dealt with them-hence why I prefer them to the local HD shop. Just my preference though:eek:
Hope the Buell comes through this ok....mines going bloody great!!!:love:

[firefighter]

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

You paid a bike shop to do that!? :shutup:

[firefighter]

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...

You need to clone George from Motorcycle Doctors in Auck.

He treats your bike like it's his own, talks to you, listens to you, he is approachable and does'nt give off that sleazy appearance that makes you think he has some sort of agenda (you know the type) gives sound advice, and even though he works on bikes for a living he still seems to be passionate about them.

Oh and he comes to you, rings you a couple of days later after you have had a good ride to see how it's going, he rang me six times on my first service with him, as he did'nt want to just leave a message so he could talk to me personally.....

If I ever leave Auck and move too far away to bring it up to get my bike serviced i'll be really gutted.

[mashman]

Take it to Motorad on Vivian street mate... Granted they may not be a Buell dealer and the buell engine isn't the same as the Aprilia, but it is a Rotax engine (same as Aprilia) and i can't imagine that they've changed it that much... just a thought and rant on!!!

[Trudes]

I wouldn't take my nanna's sewing machine to Motorad to be re-threaded, but hey, that's just my opinion, once bitten twice shy.

[jonbuoy]

I'd hate to work in an industry where the slightest error gets an internet slagging.

[Mom]

I'd hate to work in an industry where the slightest error gets an internet slagging.

Swings and roundabouts mate :yes:

http://www.kiwibiker.co.nz/forums/showthread.php?p=1129443128#post1129443128

[vifferman]

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????
I agree.
I hate it when people say they will do something, then not do it, and not let you know that they haven't done it. As you said, a phone call doesn't take much effort or time.

[jonbuoy]

I agree.
I hate it when people say they will do something, then not do it, and not let you know that they haven't done it. As you said, a phone call doesn't take much effort or time.

Yeah its annoying but can anyone here say they NEVER make a mistake at work?

[vifferman]

I'd hate to work in an industry where the slightest error gets an internet slagging.
OTOH, surely you can understand AJ's frustration? And KB is a handy place to vent it. It would be different if they'd given some indication that they might need it for a few days, i.e., "Bring it in Tuesday, and we'll have it ready by Thursday at the latest", or if they'd rung him earlier in the day to say it wasn't ready.
Why should HE have to chase it up, when customer service is THEIR responsibility? Isn't service what he's paying for?

Yeah its annoying but can anyone here say they NEVER make a mistake at work?
Sure, but I OWN my mistakes, and own up to them.

[Crasherfromwayback]

i am a "little " pissed off, these guys make enough money to be able to phone me to tell me that (even if it is a lie...{how would i know?}) they cannot do my bike for what ever reason.....


It would seem we had your mobile number as (021) 326-576. Phil (our service reception man) thinks he checked with you that that was correct?...and in fact tried to call you a few times. The phone has a message from a 'Mark' of Silk Painting. Obviously not your contact number...and bad that we didn't have that right. We'll rectify that.


I agree.
As you said, a phone call doesn't take much effort or time.


It's not always that simple though...

[ynot slow]

It would seem we had your mobile number as (021) 326-576. Phil (our service reception man) thinks he checked with you that that was correct?...and in fact tried to call you a few times. The phone has a message from a 'Mark' of Silk Painting. Obviously not your contact number...and bad that we didn't have that right. We'll rectify that.




It's not always that simple though...

Was just thinking most bike outlets in cities have a service manager,and you would assume it's his job to get contact details so as to inform customer any delays etc,typical the one time(maybe)the details are wrong they're not checked or noted.

Have had people ring me to say where are you?I ring them if I know they're waiting for me(taking time off work),and I'm stuck in traffic,or will be 5 mins late.Other times I know they're home all day I'll ring if say 15 mins late.Had plenty of times a reply thanks for the call,glad you rang,but no problem.

[jonbuoy]

OTOH, surely you can understand AJ's frustration? And KB is a handy place to vent it. It would be different if they'd given some indication that they might need it for a few days, i.e., "Bring it in Tuesday, and we'll have it ready by Thursday at the latest", or if they'd rung him earlier in the day to say it wasn't ready.
Why should HE have to chase it up, when customer service is THEIR responsibility? Isn't service what he's paying for?

Sure, but I OWN my mistakes, and own up to them.

Sounds like they had a busy day and maybe a job or two that went pear shaped. Venting is one thing, potentially driving a customer away is another. Just a bit unfair in my humble opinion.

[Badjelly]

So, ajturbo got some bad service, he's complained about it on this forum, and CWB has accepted the service was bad and promised to look into it. :2thumbsup Isn't KB great!

[nudemetalz]

I'm actually surprised by this as I've had nothing but excellent service with Welly Motorcycles in the past and Pete's always on the game.

[vifferman]

So, ajturbo got some bad service, he's complained about it on this forum, and CWB has accepted the service was bad and promised to look into it. :2thumbsup Isn't KB great!
Actually, it IS a good outcome.
If he hadn't vented on here, it wouldn't have given them an opportunity to semi-publicly do some reasonably good PR. I don't think this has shown them up in a bad light, especially since it seems they did make an effort to contact AJ, but couldn't get hold of him.

Trouble is, there are quite a few bike shops with no representation on KB, some of which have pretty indifferent service. Some of these shops probably wouldn't give a toss either, judging from the comments posted. That's probably why they haven't taken the time to check out KB and "put a finger on the pulse" of a large section of the motorcycling public.

[Blew]

Most auto service dept's I have worked in use the booking system to cater for single day services, but for "no go" units to allocate time for a vehicle to be looked at, as the reason for the problem and time to rectify is not known until the fault is found. Especially if parts are required or if customer wants a price first.

[Morcs]

I stopped using a very well known outfit in central Auckland because they didn't understand the meaning of PR and communication.

When you go to pick up your bike after a $130 quote, you don't expect a $500 bill without first receiving a phone call to explain what they need to do and why they neednto do it.

Red baron by any chance?

Took my SRX in as it wasnt starting. They even said on the phone they found the problem pretty quickly (CDI blown), the Manager confirmed when I said 'shouldnt be too expensive ay', when they said $500+ for a new CDI, I said no, sourced one myself. Had a bleeding heart attack when the bill was $700, and Id supplied the replacement part myself. WTF.

[dipshit]

Perhaps if it was YOUR bike that needed the extra time/work that was not expected/allowed for .... would youhave been happy for them to put it aside while another bike that was booked in got work done on it ???

Yes I would be ok with that. I think it would be fair that if they discovered *extra work* needed doing on my bike... that they would resume working on it again after dealing with the other bike that had been booked in.

[Kinje]

I've always been really happy with WMC service, both ordering parts/accessories and in the workshop.

They called when the service bill was going to be more than I expected and call when the work is finished, even when I generally say I'll pick up after 5. And I appreciate the follow up call a few days later - nice touch.

:2thumbsup WMC

[StoneY]

i am a "little " pissed off

is that coz like me your a 'little' bloke? :lol:

I wonder...do Tall people get a LITTLE oissed off or does that come under another category?


Serious bro, I stopped using WMCC ages ago and you know how often I forgive my bike shops (TSS still get my bikes gah!)

I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

:whistle:

[cowboyz]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.


couldnt disagree more.. It takes time to make money to ride these bikes.. Time that is only dwindling.. A bike shop holding on to a bike for an extra day or so could have been the day where he was riding home and found that perfect corner in prefect conditions and the whole world of zen falls into place. Now although, i am a fan of pete from welly m/c's its obvious there were are few mistakes made... Obviously the easy ones.. like getting the number right, and apologizing are easy fixes and a quality shop like wmc will jump on that pretty quick... but how about not selling him a kwaka in the first place? ???


I'd hate to work in an industry where the slightest error gets an internet slagging.

You are only as good as the last thing you did.

The world moves at a rapid pace. And if companies want to compete in 2009 then they need to up their game.. No longer is it acceptable to take 3 weeks to get a quote and 6 months to get a part. This is the information age and we have big planes and ships and computers and stuff made from really smart guys who have never been laid. As consumers we want it now and we dont want to wait. Technology has enabled us not to have to.

[Trudes]

is that coz like me your a 'little' bloke? :lol:

I wonder...do Tall people get a LITTLE oissed off or does that come under another category?


Serious bro, I stopped using WMCC ages ago and you know how often I forgive my bike shops (TSS still get my bikes gah!)

I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

:whistle:
Richards motorcycles in J'ville is a bit like that and Boyles are close too. The only places I am happy to take my bucket for repairs that I or my clued up friends can't do. They have ideas about stuff and are happy to fix stuff instead of replacing with new parts (and they don't give me shit about my little 2stroke bucket, not that the other shops do, but these guys are always really interested in the bike).

[Blew]

1/2 the facts = 1/2 the story. But this looks like 10 times the bull shit.

[325rocket]

I reckon we need to get a real bike mechanic set up in a real workshop with

Richards in Jville. fantastic service and trustworthy with your pride and joy.


1/2 the facts = 1/2 the story. But this looks like 10 times the bull shit.

Welcome to the site, you seem like a friendly chap.

[cowboyz]

Richards in Jville. fantastic service and trustworthy with your pride and joy.



Welcome to the site, you seem like a friendly chap.

2 posts... that should be enough to work kb out!

[ajturbo]

It would seem we had your mobile number as (021) 326-576. Phil (our service reception man) thinks he checked with you that that was correct?...and in fact tried to call you a few times. The phone has a message from a 'Mark' of Silk Painting. Obviously not your contact number...and bad that we didn't have that right. We'll rectify that.




It's not always that simple though...
looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

[Crasherfromwayback]

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

Not at all mate...just a mis communication between us both. Easy enough to do. I'll load that number into the system so it never happens again mate!

Pete

[Clivoris]

Thanks for posting that correction AJ. I'm just entering your details into the Welly Manline. Do you prefer top or bottom?

[Patrick]

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

Now that IS good service....

Used them once myself to check over the T Bird before purchase, and knowing they knew the previous owner.... They did a top job and identified a nasty fault (broken bolt INSIDE the alternator..???).... Sure helped with the bargaining process :2thumbsup


I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

:whistle:

That's what I go to here. Alan Delautour = well looked after.

Could have fleeced me once, but didn't...... so repeat business for sure!!!

[Maki]

It might be a good idea to try and sort things out between you and whoever you are doing business with FIRST before making a fuss about things on the internet. That way nobody needs their embarrassing little mistakes made public...

Great PR for Wellington Motorcycles in this thread, kudos to them. They are very nice based on my limited experience. So is TSS by the way, but I digress...

[Crasherfromwayback]

That's what I go to here. Alan Delautour = well looked after.

Could have fleeced me once, but didn't...... so repeat business for sure!!!

He's my 2nd cuz...that'll be why!

[StoneY]

It might be a good idea to try and sort things out between you and whoever you are doing business with FIRST before making a fuss about things on the internet. That way nobody needs their embarrassing little mistakes made public...

Great PR for Wellington Motorcycles in this thread, kudos to them. They are very nice based on my limited experience. So is TSS by the way, but I digress...

Oh yes, they are nice and Pete the workshop boss guy made all right with my bikes 'glitch' many moons ago
As do TSS, mistakes happen and its how they put them right that counts

Kudos to WMCC for follow through there are some good peeps there, like all bike shops I guess

[CookMySock]

Excuse me????? AJ has every right to be pissed off. The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.Nope, Lurch is right.

Shit happens sometimes, and to get all righteous and indignant about it is a little bit much. When it's your turn to have the shit hit the fan I'm pretty sure you value others who are accommodating.

Steve

[coffeejunkie]

Im sorry about the mix up AJ...Hope you & the buell are all good now....

I have to say it tho.....WMC FTW!!!!

You guys rock man....Where else can you go where the ppl know you and offer you coffee, which face it that alone impresses the hell out of me, You can have a laugh or a chat with the staff and they are willing to help.....unlike motorad, woops did i say that out loud?

[roadracingoldfart]

I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

:whistle:

Its called my place , what do you need ???.
Hell im so non retail i dont even use a sign.

[roadracingoldfart]

He's my 2nd cuz...that'll be why!


Always ondered if you came from Hicktown family Pete. :buggerd::whistle:

Alan Detour is the man , apart from Tweedie.:dodge:


:2thumbsup

[Crasherfromwayback]

Its called my place , what do you need ???.
Hell im so non retail i dont even use a sign.

Someone to play golf with...so you fail!

[Muppet]

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...



Well fuck me, at 4:30pm this afternoon, havin NOT friggin heard from the bike shop, i thought i better find out what was going on....

err sorry AJ.. looks like we will not be able to do you bike today...
Well thanks for phoning me, i said... looks like i waisted my time BOOKING IN THEN i said...

we will get onto it tomorrow... (tui???)

i am a "little " pissed off, these guys make enough money to be able to phone me to tell me that (even if it is a lie...{how would i know?}) they cannot do my bike for what ever reason.....

it is funny.. i have been discussing the servicing of the 1125cr and have been thinking that i would have to take it to Road and Sport up in Hamilton...
i think this maybe a reality....(cool ride also)

So welly M/C.. get my bike sorted tomorrow.. or it's going somewhere else!
as will the 1125....

rant over

I wouldn't give them a second chance, or in your case a third chance. Do it the NZ way and vote with your feet fella, fuck 'em!

[_Shrek_]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.



Excuse me?????

AJ has every right to be pissed off.
The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.

As for him being self important (?????). Every single customer is important and should be treated as such.

well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them

happy biking people :ride:

[Mystic13]

With ya there. Thats why I live in Auckland and take my bike to Road & Sport. Their service dept actually understands the concept of SERVICE.

Of course now that I have discovered TripleZee I won't be using R&S as often but becoz they have been so good to me in the past I feel a certain loyalty towards them and they will definately be servicing the CR. tripleZee can take care of the X1...


Well that's interesting. I wouldn't touch Road & Sport if they were the last bike shop in town. It just goes to show how an experience can leave you cold. So Rogue & Sport have satisfied some people. Hmmmm. As for Auckland we have a whole bunch of really good bike shops here.

If you book in then it seems to me the bike shop need to do what they can to get it done.

[Kendog]

I wouldn't give them a second chance, or in your case a third chance. Do it the NZ way and vote with your feet fella, fuck 'em!


well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them

happy biking people :ride:



looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.

[ajturbo]

an up-date....

have sorted out the phone number thingy...
they have sourced a part that is required..
now for me to sort out what I am going to do....

see told you it was all about ME

[ajturbo]

A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.
good idea matey.... thanks

[kwakalover]

just like to say on the bike shop subject that Planet Honda in Whangarei is great, only been going there for 10 months or so but had nothing but good service and advice from them,:2thumbsup

sorry about my non-rant:Playnice:

[Gubb]

speed n custom in pukeura !! bay. Great to deal with. Only do Harley

Where does the "speed" come into it then?

:Pokey:

[ynot slow]

Where does the "speed" come into it then?

:Pokey:

Hehe he rides a harley,anything quicker than walking speed is speed for them.

But he's a good bastard as well,and the moto-x nut with him is pretty good,actually a good bike shop who understand service.

[_Shrek_]

well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them
happy biking people :ride:


A nice thing to do AJ would be to edit you first post and this to it.
People are reading the first post and not the rest so assume WMC are crap.

i wasn't bagging WMC, but you're right i should have read all of it 1st,

:niceone: to see it sorted

[MarkH]

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.

[Crasherfromwayback]

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.

For the record MarkH...it was also here to diagnose a charging issue. This also required the removal of the primary cover to check the stator for physical damage. The customer wanted that checked BEFORE we even did the wof check. So we couldn't really go forward until we spoke with AJ.

Pete

[ajturbo]

I don't get it - was this a straight forward WoF & checkup? Booked in on Tuesday, dropped the bike off on Monday and by the end of the day Tuesday it hadn't even been looked at?

I can understand no phone contact if they didn't have the right phone number, but surely having the bike for the entire day should have been sufficient to get the WoF done on it. I wouldn't have been too happy with that - I have sold my car so I only own one motor vehicle and wouldn't expect to be without it for too long just to get a WoF.
it appears that the phone number was wrong....

so = to blame eh... i didn't check they had right number.... they didn't check they had right number,

[ajturbo]

also... just off the phone to them...

once WE had the number sorted...

and ... now i have got them to do the whole job... the parts arrived over night (TRUE!!!)

and i will have my baby back with a new WOF tonight....(but as i am a soft cock..)_ i will be using the van to pick it up....

[buellbabe]

Well thats fantastic news...and gotta add that AJ had already told me that the Welly guys had sourced the Stator, most impressed with that guys, well done!

However in all fairness, AJs original post seems to have been misinterpreted slightly...the point being made was that the bike was booked in on Tuesday to check the stator and also warrant the bike.

So why wasn't the bike even touched on Tuesday???

Good on ya Welly MC for looking after him now but thats what the original gripe was about. Guess there must have been a glitch somehwere...shit happens eh?

As for my own comments about R&S..Mystic13 you are the first person I have heard of who hasn't had a satisfactory experience with their service dept (not talking about any other area of the shop...I am just talking about the service dept) and I guess there are bound to be others out there eh?

Oh well never mind... I'm still smiling and I know that AJ definately is.

[325rocket]

not a bad outcome all in all.
that place would fall over without pete.

[Crasherfromwayback]

not a bad outcome all in all.
that place would fall over without pete.

Far from it mate...it may fall over because of me...I owe them around 30k!!

Great job security though...

:baby:

[ajturbo]

Far from it mate...it may fall over because of me...I owe them around 30k!!

Great job security though...

:baby:
WHAT 30k???
you buy a genuine HD part?

[Crasherfromwayback]

WHAT 30k???
you buy a genuine HD part?

Me by-um plenty.

[325rocket]

Me by-um plenty.

what you want to do is get yourself a jappa and import parts for it from china :niceone:





:dodge:

[Crasherfromwayback]

what you want to do is get yourself a jappa and import parts for it from china :niceone:





:dodge:

I own two. An RM 400N and an RMZ450L0!

[Number One]

Me by-um plenty.
Thank god the man of the house is out of working in bike shops or we'd be even more broke that usual! Tooo damn easy when you are surrounded by all those toys all day ;)

[Crasherfromwayback]

Thank god the man of the house is out of working in bike shops or we'd be even more broke that usual! Tooo damn easy when you are surrounded by all those toys all day ;)

Correct. The flip side is I don't have to own my own road bike!

[Number One]

Correct. The flip side is I don't have to own my own road bike!
Shhhh man!

[Fatjim]

A part????? you bike needs a part??? Sounds like an Aprillia. Maybe the motors are made by the same people.:dodge:

[Quasi]

and i will have my baby back with a new WOF tonight....(but as i am a soft cock..)_ i will be using the van to pick it up....

I believe that AJ now one happy chappy in the sandpit.Got his baby back:clap: As for this picking up in the van business:nono:! You letting the side down darlin! What the world coming to:rolleyes: So - now we all just waiting to hear the roar of the mighty Buell on the streets again. Next fine day aye AJ?

[240]

I'd hate to work in an industry where the slightest error gets an internet slagging.

Well said that man!
WMCC would be the most professional outfit of any dealer of motorcycles or cars that i have dealt with.

[jonbuoy]

also... just off the phone to them...

once WE had the number sorted...

and ... now i have got them to do the whole job... the parts arrived over night (TRUE!!!)

and i will have my baby back with a new WOF tonight....(but as i am a soft cock..)_ i will be using the van to pick it up....

:gob: All that fuss and its not even a daily rider/commuter!

[Bend-it]

+1... WMC are my fav bike shop in Wgtn... top notch guys...

Glad it all got sorted out in the end... Always pays to check first before slagging any shop off on the web eh...

[ajturbo]

I believe that AJ now one happy chappy in the sandpit.Got his baby back:clap: As for this picking up in the van business:nono:! You letting the side down darlin! What the world coming to:rolleyes: So - now we all just waiting to hear the roar of the mighty Buell on the streets again. Next fine day aye AJ?
next fine day??? not wait that long... out today!!!!!!!!!!!!!!!!!!!!!!!!

[Dafe]

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.
PS...I'll get to the bottom of the problem for you and report back.

Mate, This Crasher fella's a Freakin Legend! That's why I've brought four in a row from Welly Motorcycles. Happy as Larry too!

Pete, I need to book in for my 12,000K service soon.... Will see you next week and book it in.

[gav]

Maybe I missed something, but why wasnt the bike checked on the Tuesday when it was originally booked in for? It was dropped in on Monday night and you got it back on Friday? Hmmmm ......

[Crasherfromwayback]

Maybe I missed something, but why wasnt the bike checked on the Tuesday when it was originally booked in for? It was dropped in on Monday night and you got it back on Friday? Hmmmm ......

You missed plenty. Like the fact that AJ wanted us to advise him of what was wrong when we found it. The fact that we then had to wait for the ok from AJ to go ahead and fix it...then source the bits. I have no problem with you having your say...but you may wanna read the whole thread before putting your 2 cents worth in.

[gav]

You missed plenty. Like the fact that AJ wanted us to advise him of what was wrong when we found it. The fact that we then had to wait for the ok from AJ to go ahead and fix it...then source the bits. I have no problem with you having your say...but you may wanna read the whole thread before putting your 2 cents worth in.
Thanks for the advice, in fact I read it through twice before asking.
Because it reads that AJ was told that you hadnt had a chance to even look at the bike on the Tuesday, and it would be sorted the next day. I understand what you say above, but it appears none of this actually happened on the day it was originally booked in for. Or was AJ told wrong info and in fact you guys had looked at the bike, but required his input before going further?
Why didnt you advise AJ of what was wrong on the Tuesday when it was booked in for?

[ajturbo]

OK.. please can we put this to rest...here is my story...

I booked it in for a WOF and some work that i wanted CHECKED ONLY before proceeding...

it was 4:30pm on the day of the booking and i had not heard from them.. so i phoned, they had not started....

as you can all imagine i was a "little" disappointed that i was not contacted earlier in the day to be informed of this...

BUT as it transpired, Welly M/C did NOT have the right Phone number, it was one digit out...

so they couldn't reach even if they had tried.....

so who's fault is that?.....

also, when we managed to talk to each other things were all sorted asap AND i could not be happier as the bill was for LESS than they quoted....

to me, it was a communication break down... on both our parts,
i did not check they had the right number, they did not check they had the right number....

please can we let this end here?.....

[Lurch]

Edit: lol AJ had the same thought as me, please let this die. But good clarification AJ.


Ok, what once was a worthwhile thread is now dragging on just a little too long for anyone to give a shit.

[gav]

Fair enough, so long as the customer is happy with the end result, all good. :niceone:
Well done WMCC.

[Owl]

WMCC would be the most professional outfit of any dealer of motorcycles or cars that i have dealt with.

Not the experience I had with them, but at least it wasn't all bad. The salesperson I dealt with was bloody terrific, but just a shame the sales manager wouldn't get off his arse to look at a trade parked outside the door.

[chanceyy]

since this has been resolved satisfactorily & AJ your happy I have closed the thread :)