Wellington Motorcycle PR = FAIL

**ajturbo** · 6th October 2009, 21:43

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...

Well fuck me, at 4:30pm this afternoon, havin NOT friggin heard from the bike shop, i thought i better find out what was going on....

err sorry AJ.. looks like we will not be able to do you bike today...
Well thanks for phoning me, i said... looks like i waisted my time BOOKING IN THEN i said...

we will get onto it tomorrow... (tui???)

i am a "little " pissed off, these guys make enough money to be able to phone me to tell me that (even if it is a lie...{how would i know?}) they cannot do my bike for what ever reason.....

it is funny.. i have been discussing the servicing of the 1125cr and have been thinking that i would have to take it to Road and Sport up in Hamilton...
i think this maybe a reality....(cool ride also)

So welly M/C.. get my bike sorted tomorrow.. or it's going somewhere else!
as will the 1125....

rant over

EDIT::::

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here...dam it and here i was wanting to vent a bit of steam..looks like they can vent on me now... bugger?

**chef** · 6th October 2009, 22:55

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

**sinfull** · 7th October 2009, 02:55

I'll do it for ya !

**YellowDog** · 7th October 2009, 05:24

I stopped using a very well known outfit in central Auckland because they didn't understand the meaning of PR and communication.

When you go to pick up your bike after a $130 quote, you don't expect a $500 bill without first receiving a phone call to explain what they need to do and why they neednto do it.

**Lurch** · 7th October 2009, 05:35

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

**rosie631** · 7th October 2009, 05:49

Originally Posted by chef

yeah motorcycle shops for ya ive had trouble took a bike shop in wellington like 1 week to put on new handle bars and get in a new clutch leaver

Or do it yourself...

**paulmac:Me** · 7th October 2009, 06:22

speed n custom in pukeura !! bay. Great to deal with. Only do Harley

**buellbabe** · 7th October 2009, 06:28

Originally Posted by YellowDog

I stopped using a very well known outfit in central Auckland because they didn't understand the meaning of PR and communication.

When you go to pick up your bike after a $130 quote, you don't expect a $500 bill without first receiving a phone call to explain what they need to do and why they neednto do it.

With ya there. Thats why I live in Auckland and take my bike to Road & Sport. Their service dept actually understands the concept of SERVICE.

Of course now that I have discovered TripleZee I won't be using R&S as often but becoz they have been so good to me in the past I feel a certain loyalty towards them and they will definately be servicing the CR. tripleZee can take care of the X1...

**ajturbo** · 7th October 2009, 06:34

Originally Posted by Lurch

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

ouch....
but i look at it this way.... what if i had turned up there at 5pm... fully expecting to pick up my bike.... how would i get home? would THEY pay for a taxi/bus/train????? BOTH ways? i think not

i am SURE that if i told MY clients that i would be there on such and such a day and i did a no show with no call to say why, the word WOULD get around.... so why are they any different????

also they know what a fuckin problem it is to get a part for one of these bikes, you wold think that they would think to tell me that they were not going to be able to do it....

**ajturbo** · 7th October 2009, 06:38

Originally Posted by paulmac

speed n custom in pukeura !! bay. Great to deal with. Only do Harley

have been talking to my flatmate about that place... think i should just go there.. never had a bad word or experience from them!!
in fact they have been really helpful ( read, they felt sorry for me... hahahah)

**Usarka** · 7th October 2009, 06:43

What's the 1125cr like?

**buellbabe** · 7th October 2009, 06:45

Originally Posted by Lurch

I think you need to put your self importance back in the box for a while.

Excuse me?????

AJ has every right to be pissed off.
The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.

I have had this happen time and time again with the service dept at an Auckland dealership. Bike booked in and I have to ring them at closing time cos I'm wondering WTF? only to be told that the bike had only just been looked at...
Thats a $70 taxi ride home and another $70 taxi into work the next day...
GRRRRRRRRRR!

As for him being self important (?????). Every single customer is important and should be treated as such.

**Str8 Jacket** · 7th October 2009, 06:47

It's never to early for a good bitch fight!

**funky monkey** · 7th October 2009, 07:04

I have never had anyone call me to tell me my car/bike is ready. Only with Holden via my work car. (very good service from them - reminder call, pick up call, and follow up call)

**boomer** · 7th October 2009, 07:11

Originally Posted by Lurch

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

The days of retailers pulling the strings is long gone.. they need to pull finger or pay the penalty.