Anyone here work for slingshot?

[cowpoos]

If you work for slingshot can ya contact me please?

cowpoos@xtra.co.nz or PM me.

Cheers

[cowpoos]

bump*****************************************

[Mom]

Why? And will you be at Paeroa?

[cowpoos]

Why? And will you be at Paeroa?

because we used to get 2.5 mbps now I get .03mbps [for last 4 weeks-ish] and can't download a full youtube video without being bumped. and after blaming our router and gear a well qualified geek came around and within 5mins said your bandwidth is being throttled by the company...and they say no no...we would never do that...


Nope to Pie rower...wish I could though!

[Mom]

blah...blah...blah...blah...
Nope to Pie rower...wish I could though!

Bummer about Sunday, good luck with the rest :sunny:

[cowpoos]

Bummer about Sunday, good luck with the rest :sunny:

Is there some irony that a few minutes after having my wee whing....my broadband is suddenly a million times faster than what it was for last few weeks??

without saying any of my details online??? WTF??

[Mom]

Is there some irony that a few minutes after having my wee whing....my broadband is suddenly a million times faster than what it was for last few weeks??

without saying any of my details online??? WTF??

Magic :yes:

[Gremlin]

For future note, check what the modem's sync rate is, as it tells what the line is capable of.

It's possible there was a fault with the line, exchange, port on the exchange, issue with routing in back end of slingshot's network etc.

Only some of those get "magically" fixed without a tech being called out.

[cowpoos]

For future note, check what the modem's sync rate is, as it tells what the line is capable of.

It's possible there was a fault with the line, exchange, port on the exchange, issue with routing in back end of slingshot's network etc.

Only some of those get "magically" fixed without a tech being called out.

where how do I check this sync rate on the modem?

[Buyasta]

where how do I check this sync rate on the modem?
Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.

[cowpoos]

Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.

oooooooookay I'll give it a crack and report back

[cowpoos]

Your modem should have a status page that shows information like sync rates, SNR margin, up/down CRC errors, etc.
It'll be labelled as sync rate, or line speed, or something along those lines, and you'll have two of them - one for the upstream and one for the downstream.

I'm assuming you do know how to access your modems web interface.. if not, you need to find the ip of your modem, enter that into the address bar of your web browser, and then log in - if you haven't changed the password, the login is probably admin/admin.
The ip will probably be 192.168.1.1, but if that isn't the case, you can find the ip by pressing the windows key and r at the same time, then typing in "cmd" and hitting enter, if you then type "ipconfig" into the window that pops up, you should see your connection info, including your gateway, a line like this: "Default Gateway . . . . . . . . . : 192.168.0.1".. that ip address will be your modem.


System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM





something to do with this stuff??

[cowpoos]

System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM





something to do with this stuff??

or this stuff??


Line Mode G.DMT Line State Show Time
Latency Type Fast Line Up Time 00:01:26:13
Line Coding Trellis On Line Up Count 3

Statistics Downstream Upstream
Line Rate 4544 Kbps 800 Kbps
Attainable Line Rate 4576 Kbps 924 Kbps
Noise Margin 12.3 dB 13.0 dB
Line Attenuation 31.0 dB 17.0 dB
Output Power 19.5 dBm 11.9 dBm

[Buyasta]

System Up Time 00:02:28:59
ADSL Speed (DS/US) 4544/800 Kbps
LAN IP Address 192.168.1.1
Default Gateway 202.180.81.32
Primary DNS server 202.180.64.10
Secondary DNS server 202.180.64.11

Firmware Version 3.30j
Boot Loader Version 1.0.37-0.6.8
ADSL Driver Version A2pB021g.d19b
Wireless Driver Version 3.91.41.0 (Wireless is enabled)
Wireless BSSID 00:1B:9E:60:18:C4
Ethernet MAC Address 00:1B:9E:60:18:C1
USB MAC Address 00:1B:9E:60:18:C2
Memory Size 4MB Flash / 16MB SDRAM





something to do with this stuff??

Yup, this line just here: "ADSL Speed (DS/US) 4544/800 Kbps"
So you're connected at 4.4megabit downstream, 800 kilobit upstream.
That's a decent enough speed for ADSL - depending on what hardware is in your cabinet, the maximum speed ADSL is capable of is 12 or 24 megabit, but the potential speed rapidly drops off the further you are from your cabinet.
Essentially what you should do is check what the downstream speed is any time you're having speed issues - if it's significantly lower than normal, try rebooting your router to force a reconnect, and if you're still getting slow speeds, you may want to contact Slingshot.
Another thing you can try if you don't feel like waiting on hold for upwards of an hour is unplugging all your devices from phone jacks for 15 minutes and then plugging them back in - this should cause a port reset on your DSLAM, and may resolve some problems (I can't guarantee this will work, I've seen some people saying that NZ ISP's have this disabled on their DSLAMs, but I have been told to do it by a Slingshot CSR at least once).
If you do decide to ring them, ringing on a cellphone will get you through *much* quicker - generally about 5-8 minutes compared to 1-1.5 hours on a landline.

[cowpoos]

Yup, this line just here: "ADSL Speed (DS/US) 4544/800 Kbps"
So you're connected at 4.4megabit downstream, 800 kilobit upstream.
That's a decent enough speed for ADSL - depending on what hardware is in your cabinet, the maximum speed ADSL is capable of is 12 or 24 megabit, but the potential speed rapidly drops off the further you are from your cabinet.
Essentially what you should do is check what the downstream speed is any time you're having speed issues - if it's significantly lower than normal, try rebooting your router to force a reconnect, and if you're still getting slow speeds, you may want to contact Slingshot.

yeah we always try rebooting router...unplug everything in house....talk to slingshot [usless proposition] the speed test I ran this morning first this results were:

Last Result:
Download Speed: 45 kbps (5.6 KB/sec transfer rate)
Upload Speed: 169 kbps (21.1 KB/sec transfer rate)
Latency: 33 ms
Jitter: 0 ms
Packet Loss: 0 %

and that was on slingshots own speed test...and now its running at 1.02mbps for the first time in about a month...it used to be 2.5mbps??

[Buyasta]

yeah we always try rebooting router...unplug everything in house....talk to slingshot [usless proposition] the speed test I ran this morning first this results were:

Last Result:
Download Speed: 45 kbps (5.6 KB/sec transfer rate)
Upload Speed: 169 kbps (21.1 KB/sec transfer rate)
Latency: 33 ms
Jitter: 0 ms
Packet Loss: 0 %

and that was on slingshots own speed test...and now its running at 1.02mbps for the first time in about a month...it used to be 2.5mbps??

Are you on the All You Can Eat plan?.. If so, your traffic will be shaped even more heavily than normal.

I find that pretty much all NZ ISPs will shape your traffic, whether they admit to it or not - back before I got sick of $500+ internet bills each month, and being billed for about twice the traffic I was actually using, I was on Telstra 25mbit cable, and while I could get up to about 3MB/s from some websites, about 90% of my traffic is from my dedicated server, which has a full duplex 100mbit connection, so it can sustain 12.5MB/s up and down simultaneously.. after about a month all my traffic from that server mysteriously slowed right down to about 0.8 to 1MB/s, and then when I switched to Slingshot, I had the same thing happen - it went from being able to saturate my connection to using about half my bandwidth at most.

[cowpoos]

Are you on the All You Can Eat plan?.. If so, your traffic will be shaped even more heavily than normal.

I find that pretty much all NZ ISPs will shape your traffic, whether they admit to it or not - back before I got sick of $500+ internet bills each month, and being billed for about twice the traffic I was actually using, I was on Telstra 25mbit cable, and while I could get up to about 3MB/s from some websites, about 90% of my traffic is from my dedicated server, which has a full duplex 100mbit connection, so it can sustain 12.5MB/s up and down simultaneously.. after about a month all my traffic from that server mysteriously slowed right down to about 0.8 to 1MB/s, and then when I switched to Slingshot, I had the same thing happen - it went from being able to saturate my connection to using about half my bandwidth at most.

I'm on a 15 gb plan...fullspeed up and down. the exchange is less that a KM away and its right outside a school [big school...te aute college] and we are rural...so bugger all people on the exchange [like 15 houses in a 5km radius]...we never get close to our limit...usually around 6-7 GB and last month 1.7gb because its been soooooo slow!!!!

I think slingshot are useless!!

[Buyasta]

I think slingshot are useless!!

No argument here, I've had a bloody awful experience with them.

I've been with them about 7 months, and our connection has been rooted from day one - once every day or two, the line becomes unstable as hell, and the connection either drops and reconnects at less than 0.5mbit, or it starts getting roughly 50% downstream packet corruption. When this happens, the phone also becomes unusable because there's so much background noise on the line you can't hear the person on the other end.
It can be fixed by unplugging everything from the wall for a few seconds and then plugging back in, but chances are if you try to use the phone, it'll happen again straight off.

I've called Slingshot about it soo many times, and at various times been told that until my connection drops more than 8 times a day, they won't even run a line test, a coupla times they've said they'd look into it, and once they claimed to have sent a tech to my cabinet and told me they'd fixed the problem.

Since the three main candidates are a buggered port on the DSLAM at my cabinet, a screwed up line, and issues with my house wiring, I asked them to send a tech to my house to install a central splitter about 5 months ago to remove one of the possibilities, and have still heard nothing back.

My flatmate has a friend who works there, and he has been able to give me a refund of my monthly bill once or twice, but even he has been unable to get the technical department to actually do anything about it.

Add in the ridiculously long wait times to even get fobbed off with lame platitudes or excused by tech support, and I've pretty much given up trying to get it fixed - once I've got some money I'm going to get an electrician in to install a central splitter and run a new clean line from the splitter to my modem, and aside from that all I can do is hope like hell the problem is with the DSLAM, and it'll be resolved when they upgrade my cabinet to ADSL2+ in June.

Annoyingly enough, back when I thought they were actually going to fix my problem, I recommended them to my brother and to a friend.. My brother has had entirely trouble-free internet, while my friend has had no problems whatsoever, and consistently got damn near his lines theoretical maximum speed... Pretty much seems like if you're fortunate enough not to need their support department, they're not too bad, but god help you if you do.

[Gremlin]

Pretty much seems like if you're fortunate enough not to need their support department, they're not too bad, but god help you if you do.
A key metric. If sales is slack at getting back to you, its a warning sign. Tech support will usually be even worse.

[imdying]

because we used to get 2.5 mbps now I get .03mbps [for last 4 weeks-ish] and can't download a full youtube video without being bumped. and after blaming our router and gear a well qualified geek came around and within 5mins said your bandwidth is being throttled by the company...and they say no no...we would never do that...They most definitely do that. I have a friend who is considering going back to Telecom. He was on 14Mb/s, and now is on 2.5Mb/s, the only change being slingshot.

They definitely throttle their bandwidth.

[cowpoos]

They most definitely do that. I have a friend who is considering going back to Telecom. He was on 14Mb/s, and now is on 2.5Mb/s, the only change being slingshot.

They definitely throttle their bandwidth.

Yes...we're moving to telecom. I will pay a few bucks more for service.
I must admit....Orcon is very tempting!!

[martybabe]

I think slingshot are useless!!

I don't understand most of this thread :blink: but lord knows I agree with that bit, they are worse than bloody useless!

My interweb is crawling along, are we saying unplug all the phone sockets for 15 minutes and I might get some band width back??

[porky]

I don't understand most of this thread :blink: but lord knows I agree with that bit, they are worse than bloody useless!

My interweb is crawling along, are we saying unplug all the phone sockets for 15 minutes and I might get some band width back??

Im with you on the above. I too are with slingshot and would like to slingshot them off the nearest cliff. Thanks to all those that have put up the tech stuff. Was thinking i had some duff gear, but couldnt work out why some days it was all good and some no connection at all. I have threatened to opt out of my contract as they promised me better service and price than telecom. I havent seen either. And have yet to get a reply back. The bit that pisses me off the most is that they wanked on about being the totally NZ owned etc etc. and thats one of the reasons for changing.

[bogan]

Pretty much seems like if you're fortunate enough not to need their support department, they're not too bad, but god help you if you do.

Excellent summary, for those with them its worth remembering if it's a complete failure of service you can get a refund.