Triumph NZ vs Suzuki NZ

[boman]

Has anybody here had dealings with Triumph NZ, in regards to warranties, servicing etc. Have you got a comparison between Suzuki NZ versus Triumph. I am considering a change of brand, but Triumph NZ cannot seem to supply the same story between people in house, let alone between stores.

This is alarming to me. Does this reflect the running of the brand in this country, or am I reading too much into it.

Thanks for your input.

:rockon:

[steve_t]

Best you have a word to Hitcher about Triumph NZ re his dealings in getting his Aprilia parts

[blackdog]

Best you have a word to Hitcher about Triumph NZ re his dealings in getting his Aprilia parts

beat me to it

apparently they are a whole lot better re: trumps, it's just the 'prillias they don't give a fuck about

[Blackbird]

To give some balance, my Triumph warranty experience was through the Hamilton Motorcycle Centre whom I rate highly and the whole business was settled to my complete satisfaction at commendable speed.

Details here:http://geoffjames.blogspot.com/2011/01/hows-this-for-great-service.html.

I went out of my way in this instance to provide facts, photos and remain polite to a dealer I respect. Whether that had any bearing I don't know but the fact remains that my one and only experience was all that I could have asked for.

[trustme]

They dodge & weave but in my experience they will come through if you are in the right.
As I understand it all warranty issues go back to the UK , even if TNZ thinks you are in the right it has to be rubber stamped by the UK
Guzzi & Aprilia are even worse, sometimes the importer is piggy in the middle with little support from the manufacturer

Suzuki does it better, but TNZ are not totally hopeless.

[IdunBrokdItAgin]

I've had two warranty claims with Triumph NZ.

Both times they have been fast sorting stuff out, with no trying to get out of either of the claims.

The second claim was even outside of the two year factory warranty period (by about two months) and they still covered it.

So nothing but good things to say about Triumph NZ.

[martybabe]

As I understand it all warranty issues go back to the UK ,.

I don't know if that's the case but if it is...Triumph created a whole world of bad rep for themselves in the UK a while back with constant denials of genuine warranty claims. Their attitude towards customers with proven manufacturing defects was reported as less than exemplary even contrary, evasive and abusive.

If I remember right there were also many many complaints about spoked wheels breaking which the company fobbed off claiming 'owner abuse'. Even after independent tests proving the failures were caused by faulty manufacture, Triumph still tried to get from under. Not a good look.

I seriously hope they have revised and bettered their claims dept.

[boman]

Cool. Thanks for the replies so far. Keep them coming...

And I have seen most of Hitchers thread on Aprillia Service.

But I beleive that Aprillia Issues are more to do with the factory than the NZ agent. But I could be wrong.

[Flip]

From my personal experience Triumph NZ are a bunch of thieving wankers. Order your parts directly from overseas and don't deal with them.

[short-circuit]

From my personal experience Triumph NZ are a bunch of thieving wankers. Order your parts directly from overseas and don't deal with them.

Agreed but the question was about warranties and service

[sinned]

I will sometime buy another Speed Triple (really miss it) but will keep the Suzuki so I have a reliable bike to ride and know that the support when things go wrong is as good as it gets.

[Crasherfromwayback]

Cool. Thanks for the replies so far. Keep them coming...

And I have seen most of Hitchers thread on Aprillia Service.

But I beleive that Aprillia Issues are more to do with the factory than the NZ agent. But I could be wrong.

I've been in the industry for well over 20 years now mate, and I can assure you that Suzuki NZ, and Triumph NZ don't belong in the same sentence. Different worlds in fact.

[Katman]

I've been in the industry for well over 20 years now mate, and I can assure you that Suzuki NZ, and Triumph NZ don't belong in the same sentence. Different worlds in fact.

You're right, Suzuki New Zealand are nowhere near as bad - but they're trying.

[YellowDog]

I've owned a Triumph for 3 years now. I agree that there is no comparisom with Suzuki in terms of available parts and the strength of a dealer network.

As has already been said, I also buy parts from the UK and the USA at about 1/3 of the NZ price, so I don't see that as a bad thing. If you need something in a hurry, IME - AMPS are pretty damn good.

Regarding the question over warrantee claims, I would say that Triumph is better than most and on a worldwide basis, excellent. I have had 2 minor issues sorted out without any delay at all.

I am on a Triumph only forum and I have been amazed how warrantee claims have been accepted even after expiry of the warrantee (due to low mileage).

Generally it is the dealer's relationship with the manufacturer that dictates whether the manufacturer will play ball or not.

Get yourself a good dealer (talk to the service manager to check he's not a complete dork) and you'll br fine :yes:

[steve_t]

To give some balance, my Triumph warranty experience was through the Hamilton Motorcycle Centre whom I rate highly and the whole business was settled to my complete satisfaction at commendable speed.


I don't have a Triumph but also rate these guys highly. Sounds like all the good bike shops are in Hamiltron :innocent:

[Hitcher]

But I beleive that Aprillia Issues are more to do with the factory than the NZ agent.

There may be some truth in that, but the attitude doesn't come from the Aprilia factory. And the same factory supplies AF1 in New Braunfels Texas and Aprilia Australia.

[ukusa]

I've had 2 warranty claims on 2 different Triumphs. Disk warp on '07 America & coolent leak on my Thunderbird. The America they had to measure disk & get approved by Triumph (which took about a week), but it's not like the bike was unridable). The Thunderbird was a known problem & was fixed within a couple of days.
No complaints really.

[trustme]

In comparison to the crap a bloke I know went through on a Beemer warranty claim, Triumph are the bees knees

They are not the best , but it is not bad enough to stop you buying one .

[boman]

In comparison to the crap a bloke I know went through on a Beemer warranty claim, Triumph are the bees knees

They are not the best , but it is not bad enough to stop you buying one .

Hey. It has come down to splitting hairs, and tossing a coin. I cannot make my mind up about either. The Triumph exhaust tone is fantastic and fun to hoon on. The Suzuki has great points too. Neither of the bikes said, "Pick me" I am better than the other. So I was trying to find something bad, to make the decision easier.

Thanks to all for the input. Now all I have to do is decide 675 or 750....

Time to toss a coin

[steve_t]

Have you been for a few test rides? I find my IL4 exhaust note just seems to lack something :crybaby: I'm saving my $$ for a twin

[Blackbird]

Thanks to all for the input. Now all I have to do is decide 675 or 750....


I moved from an 1100 IL4 to a 675. Comparison and general thoughts here: http://geoffjames.blogspot.com/2010/01/street-triple-vs-blackbird-some.html

[boman]

Have you been for a few test rides? I find my IL4 exhaust note just seems to lack something :crybaby: I'm saving my $$ for a twin

Yes I have. I have a Twin now, just getting bored with it. The IL 4, whilst going well, definitly lack the soulful note of a twin or triple. I rode a 675 Daytona, with a 3-1 exhaust. Fuck. I had a horn for days. The 750 Gixxer was fun, but bland in comparison.

[boman]

I moved from an 1100 IL4 to a 675. Comparison and general thoughts here: http://geoffjames.blogspot.com/2010/01/street-triple-vs-blackbird-some.html

A good read. I do not want a litre sports bike. So I decided to go for something light, that I can have fun on. I was sold on a new Gixxer 750, right up until the time I rode a 675. Now I am straddling the fence, and my crotch is getting sore. So I will make a decision shortly.

Actually I probably already have made that choice..

[Wingnut]

A good read. I do not want a litre sports bike. So I decided to go for something light, that I can have fun on. I was sold on a new Gixxer 750, right up until the time I rode a 675. Now I am straddling the fence, and my crotch is getting sore. So I will make a decision shortly.

Actually I probably already have made that choice..

Well fucken spit it out then......:yes:

[Blackbird]

A good read. I do not want a litre sports bike. So I decided to go for something light, that I can have fun on. I was sold on a new Gixxer 750, right up until the time I rode a 675. Now I am straddling the fence, and my crotch is getting sore. So I will make a decision shortly.

Actually I probably already have made that choice..

Depends how you're going to use it. The Gixxer is probably a better bike on a long haul. Kenny Roberts Snr reckoned it was better than the 1000 because it was more "useable" on the road. The Daytona is probably even better than the Gixxer in the twisties but probably gives the body a harder time on a long haul. That's why I went for the Striple, being 63 and living in Coromandel :innocent:. That engine is a real gem though, irrespective of Striple or Daytona chassis.

Ultimately though, it's what your heart tells you or you run the risk of being dissatisfied :yes:

[YellowDog]

A good read. I do not want a litre sports bike. So I decided to go for something light, that I can have fun on. I was sold on a new Gixxer 750, right up until the time I rode a 675. Now I am straddling the fence, and my crotch is getting sore. So I will make a decision shortly.

Actually I probably already have made that choice..

The final decision will prbably be down to which dealer will give you the best deal, and you know that is going to be a Colemans Suzuki sayle of outlet :yes:

[boman]

Yes. We will see which is the best buy. Don't really think Colemans will get a look in. If it is another Suzuki, then Scott at Mr Motorcycles in Pukekohe, has always looked after me, so he will get the sale. But it is wait and see time.

[davebullet]

Yes I have. I have a Twin now, just getting bored with it. The IL 4, whilst going well, definitly lack the soulful note of a twin or triple. I rode a 675 Daytona, with a 3-1 exhaust. Fuck. I had a horn for days. The 750 Gixxer was fun, but bland in comparison.

There's your decision. Less Daytonas out there as well. Buy the bike that moves you (pun intended).

[steve_t]

Get both! :innocent:

[boman]

Get both! :innocent:

Only if the numbers all line up Saturday night..

:woohoo::drinkup:

[boman]

I've been in the industry for well over 20 years now mate, and I can assure you that Suzuki NZ, and Triumph NZ don't belong in the same sentence. Different worlds in fact.

Why do you say this? I have had great experiences with Suzuki Nz. So I am assuming that Triumph Nz are Terrible?

[boman]

Have you been for a few test rides? I find my IL4 exhaust note just seems to lack something :crybaby: I'm saving my $$ for a twin

I have a twin for sale shortly...Maybe straight away..Good price, low kms, a few extras....

:innocent:

[steve_t]

I have a twin for sale shortly...Maybe straight away..Good price, low kms, a few extras....

:innocent:

Yeah, I've seen a few SV1000's around Hamiltron and they sound awesome! However, I'm actually kinda set on getting a Ducati. Hope you get a good price for your bike though!

[boman]

Yeah, I've seen a few SV1000's around Hamiltron and they sound awesome! However, I'm actually kinda set on getting a Ducati. Hope you get a good price for your bike though!

I will probably trade it. Cannot be bothered with the whole private sale shite.. The only thing that scares me off Ducati. Is the cost of spares and maintenance. Good luck with your hunt..

Once ya owned a Twin, everything else sounds boring...