Very unsatisfied with dealership

[deonleroux]

Hi guys.

I have dealt with pretty much all the dealers in the Wellington area at some stage and found that in general they were all pretty good.

Until now. I have been totally smoked by the Motomart dealership in Lower Hutt.

Before you deal with them:

- Make sure you just cannot get what ever it is you are looking for elsewhere. this is your best chance of being happy with them
- if you absolutely have to deal with them, make sure they give you everything in writing. They change their story so often, and never in your favour!
- Make sure they give you quotes before hand for any work they will do, otherwise you will have a surprise in your bill!!

Everyone for themselves, but I know I will never deal with them again.
Anyway, happy biking!

D

[Str8 Jacket]

So, before you hurridley logged onto Kiwibiker to start this very important thread did you raise your concerns with Motomart at all??

[Crasherfromwayback]

Dude...talk to Pat, he's a pretty approachable fair guy.

[White trash]

Something I've found in my years of working at bike dealerships is that customers are critters for dropping their bikes off for a service with the instruction "Just do whatever else needs sorting." then shitting themselves upon sighting the bill. Just saying is all........

[imdying]

blah blah moan moan with no details to substantiate equals a weeks red rep for you!

[Maha]

Something I've found in my years of working at bike dealerships is that customers are critters for dropping their bikes off for a service with the instruction "Just do whatever else needs sorting." then shitting themselves upon sighting the bill. Just saying is all........

....but you are absolutely right.......just this once though:innocent:

[allycatz]

Personally I always found their servicing pretty good....mind you was going out with one of them at the time :innocent:

[Str8 Jacket]

Personally I always found their servicing pretty good....mind you was going out with one of them at the time :innocent:

What "type" of service are you alluding to young lady?!

[Crasherfromwayback]

Personally I always found their servicing pretty good....mind you was going out with one of them at the time :innocent:

Wrong sort of servicing...this guy is complaining about getting fucked.

[allycatz]

What "type" of service are you alluding to young lady?!

OOPs wrong thread IYKWIM!!!! :facepalm:

[Str8 Jacket]

Wrong sort of servicing...this guy is complaining about getting fucked.
and not enjoying it!


OOPs wrong thread IYKWIM!!!! :facepalm:

No no, this is the right thread!

[cheshirecat]

Dropped mine in for an emergency puncture repair a few weeks back and they did it right away, cost was what they quoted and reasonable - not a service situation I know but if it ever needed workshop servicing I would take it to them if they weren't my local.

[Bender]

Always got to be suspicious when a person's first post is to bag a dealership.

[monkey99]

I made the same mistake... but the other points made AGAINST you were also fair...

If it really was a bad service experience... then do provide details and do talk to the owner before you take it to the streets, give them a chance to put things right

I made the mistake of being a critter but thought I had been clear.. I WAS WRONG to make that assumption so I CARRY THE BLAME! (and cost :violin:)

But these points are still valid, if your a new customer or don't trust a shop:

Before you deal with (any of) them:

- Make sure you just cannot get what ever it is you are looking for from a trusted or refereed shop .

- if you absolutely have to deal with them, make sure they give you everything in writing. They change their story so often, and never in your favour!

- Make sure they give you quotes before hand for any work they will do, otherwise you will have a surprise in your bill!!

My lesson cost about $2.5k and while I now acknowledge I should/coulda/woulda done a lot more to avoid the circumstance... I'll never be going back to shop in question. Since that experience I have spent about $8k on the bike with another shop, for specialist tuning work, I'll ride to Palmy.

[Oleg]

Always got to be suspicious when a person's first post is to bag a dealership.

that, or either "Y U NO WAVE?" scenario.

[Virago]

...I have been totally smoked by the Motomart dealership in Lower Hutt...

Do you expect people to actually take any notice of this?

Rather than just a baseless slagging off, perhaps you could explain what happened?

Have you actually tried to sort this out with the business concerned, or have you just walked away and decided to do the Internet Warrior thing?

[pritch]

Dude...talk to Pat, he's a pretty approachable fair guy.

Have green for being nice about an opposition dealer :yes:

[Crasherfromwayback]

Have green for being nice about an opposition dealer :yes:

Hahaha...cheers mate! Having been in the industry for over 20 years, and having worked for/with most of the guys in the scene, I know they'll all pretty near enough to human!

[jaffaonajappa]

Always got to be suspicious when a person's first post is to bag a dealership.

+1
Good spotting.

[Blackflagged]

If this threads not doing it for you could join the mob here
http://www.kiwibiker.co.nz/forums/showthread.php/139472-Workshop-rates

[Quasievil]

Surprising and unbelievable as Wellington has the best bike shops in New Zealand as well as that the best people working in them and not to mention the best god damn biker crew in the country visiting them.


I like wellington fuck I need to do a roadie, if one of me mates could drink beer without getting his sack out would help motivate me

p.s I brought a bike of motomart and the service was awesome !

[MIXONE]

I own a ducati and get it serviced at TSS.Nuff said.

[Scouse]

Personally I always found their cervixing pretty good....mind you was going out with one of them at the time :innocent:there I have corected it for you

[White trash]

Surprising and unbelievable as Wellington has the best bike shops in New Zealand as well as that the best people working in them and not to mention the best god damn biker crew in the country visiting them.


I like wellington fuck I need to do a roadie, if one of me mates could drink beer without getting his sack out would help motivate me

p.s I brought a bike of motomart and the service was awesome !

I promise mate, come down for a roadie and the nut sack will stay away.

[Maha]

Most of those Wellington Dealerships are shady...they either make bad coffee or show scrotage ....wouldn't touch em...:sunny:

[SS90]

I have come to accept that people, given an outlet (such as this) will bitch about the industry, I just wish they would understabd that NZ is lucky to have more than a dozen dealers NZ wide.

[nudemetalz]

I've heard that the coffee has drastically improved at Crasher's pad.
Must go in and find out for myself.

As far as Wellington bike shops go, WMCC has always been nothing but first rate to me, and Scooterazzi is the only place I take the Guzzi to get sorted. They are awesome !!

[dogsnbikes]

Customer service can be a thankless job people just expect things to appear/happen from nowhere.....but thankfully most people are more than satisfied in the service they recieve and understand that magic wands are make believe...

I have dealings with WMC,Motormart,TSS and motorad....

WMC was good they got me out of a jam when the fuel couplings started leaking,it cost more than expected at the time but hey they picked up the bike and fixed the problem and the bike was ready when I got back too port..I would certainly use again...

TSS Dodgey I reakon, I went in there looking at buying a FJ1100,somehow I walked out with a 955i daytona with 7000ks on the clock,considering I still have the bike 4.5 years and I certainly would go back there...

Motomart and Motorad I would use both again,

Non of the shops in Wgtn have left me thinking I would never go back there..


Maybe the rider who started this thread,is pissed that his model BMW doesn't have the automatic wave option :motu:

[jaffaonajappa]

Is there still that Kwaka dealership just past the Basin Reserve, on the southern side of it?
When I was a poxy 12 year old - they were the only guys that would let me hang around and look at bikes for more than an hour or so.....

[Crasherfromwayback]

Is there still that Kwaka dealership just past the Basin Reserve, on the southern side of it?
When I was a poxy 12 year old - they were the only guys that would let me hang around and look at bikes for more than an hour or so.....

Yeah Mark and John Boyle are still there mate. They're good old Skool cunts. I worked for them for 5 years.

[jaffaonajappa]

Yeah Mark and John Boyle are still there mate. They're good old Skool cunts. I worked for them for 5 years.

thats the one - Boyle Kawasaki.
Cheers.

[Crasherfromwayback]

thats the one - Boyle Kawasaki.
Cheers.

You ever want a two stroke well ported, take your cyl to Mark.

[nudemetalz]

re-Boyles Haha, hard to get service with John,..he tends to talk to his customers for a quite a bit while you're waiting !!
They're great guys there, helped me out with my 550 JetSki a lot as well as the ZX-10.
Def recommend them too. :)

[Crasherfromwayback]

re-Boyles Haha, hard to get service with John,..he tends to talk to his customers for a quite a bit while you're waiting !!
They're great guys there, helped me out with my 550 JetSki a lot as well as the ZX-10.
Def recommend them too. :)

Yeah he likes a yarn. You just gotta pipe up and say "Oi you..."

[Gone Burger]

Most of those Wellington Dealerships are shady...they either make bad coffee or show scrotage ....wouldn't touch em...:sunny:

You too huh Mark? Were you wearing that pretty dress again? I reckon they should all stock lemonade so I can accept when they offer me a cup, and then spit it out with laughter as they show scrotage. Love love LOVE Wellington bike shops. I'm a bit of a tart, I float through all of them at some point.

[nudemetalz]

Crasher showing his scrotage as I drool over a bike? :facepalm::puke:

[Crasherfromwayback]

Crasher showing his scrotage as I drool over a bike? :facepalm::puke:

Better than the thought of you drooling over my scrotage!

[Ender EnZed]

Always got to be suspicious when a person's first post is to bag a dealership.

There is no unhappy customer.

This is just a devious ploy by Motomart to generate far more posts in their defence than any thread about good service could achieve.

[BuzzardNZ]

Yeah Mark and John Boyle are still there mate. They're good old Skool cunts. I worked for them for 5 years.

do they still have a wreckers section at Boyles?

[Crasherfromwayback]

do they still have a wreckers section at Boyles?

Not as such mate. But they do have a building full of old shit you've gotta pick your way through...some of it handy!

[jaffaonajappa]

i see on TM, a fairly damaged '81 GS1000 for sale....currently looking pretty sad, and located at Boyles.
He wants 1500 tho - which is OTT considering its condition.

[Crasherfromwayback]

i see on TM, a fairly damaged '81 GS1000 for sale....currently looking pretty sad, and located at Boyles.
He wants 1500 tho - which is OTT considering its condition.

Depends how bad it is really mate...I must have a perv.

[jaffaonajappa]

http://www.trademe.co.nz/motors/motorbikes/motorbikes/classic-vintage/auction-387397913.htm

[Crasherfromwayback]

http://www.trademe.co.nz/motors/motorbikes/motorbikes/classic-vintage/auction-387397913.htm

Because it's an 'S', I think it's worth it.

[jaffaonajappa]

Because it's an 'S', I think it's worth it.

Any guesstimate to how many hours, and $$$, it may take to get it back on the road?

Im guesstimating it was worth $4,000 in good condition. Perhaps $5,000 if excellent nick.

I paid under 3k for an '81 in very very good conditon recently....but just the normal "E" model.

Now, if it was a wes cooley......10k+ :)

[Crasherfromwayback]

Any guesstimate to how many hours, and $$$, it may take to get it back on the road?

Im guesstimating it was worth $4,000 in good condition. Perhaps $5,000 if excellent nick.

I paid under 3k for an '81 in very very good conditon recently....but just the normal "E" model.

Now, if it was a wes cooley......10k+ :)

I'd have to go round and have a proper look mate. Ask Spyda, he's the expert on early Suzukis!

[Sable]

Bent forks, bent frame, engine cases need replacing, munted exhaust and instruments? Cunt's fucked