What should I do?

[axdout]

Purchased a new 2010 Yamaha r6 this week from an auckland dealership. I told them I wanted a black one, and was told that there were no black ones left in the country and that the ones on trademe where just for advertising, however if i pay an extra $500 on top of purchase price, they could get in the black fairings and tank and I would have myself a black bike. I went into the shop and signed up and asked the question "the parts are going to be new factory black yamaha stuff a, because i don't want no painted up bullshit" reply was "yep definately new stuff, dont worry about it well sort it out". So after a 7 day wait I pick it up on the 29/6
and take it home to fit the tail tidy. notice there is a clip missing, get on the phone to him and told to bring it back and they will replace the clip. Done no problem. I then had it out in the sun on friday and noticed the metallic looked real shit on the tank. So I went about dismantling the whole bike today, there's primer overspray all over the inside of the fairings, and a locator is broken. I didn't pay $19000 for a new bike with fairings spraypainted by some local fuckwit, I want'd a new bike with new fairings painted by yamaha that looks original, thats gonna hold its price. It now looks as if it's been dropped and repaired. And yes I know that wiping overspray off with some thinners is the simple answer to my issue but WTF. If I were to go and buy a new Ducati would they supply me with some rank painted up shit? I think not. I am thinking of ringing yamaha head office tomorrow, and getting them to sort it. any suggestions. NAME AND SHAME TO COME

[nzspokes]

For that much money I would demand its right. No question. But try to sort with them before naming because it could have been somebodys honest mistake.

If that fails, flame time....

[hayd3n]

thats crap

[hayd3n]

For that much money I would demand its right. No question. But try to sort with them before naming because it could have been somebodys honest mistake.

If that fails, flame time....
so they honestly didn't paint it?

[bogan]

For that much money I would demand its right. No question. But try to sort with them before naming because it could have been somebodys honest mistake.

If that fails, flame time....

+1

Also, very nice bike choice :yes:

[nzspokes]

so they honestly didn't paint it?

Somebody in the front of the shop didnt tell the guys in the back of the shop the full story. Ive been a wrench (not on motorcycles) for 25 years, has happened to me a lot of times. Salesman says one thing, I get a different story from the job card.

[hayd3n]

Somebody in the front of the shop didnt tell the guys in the back of the shop the full story. Ive been a wrench (not on motorcycles) for 25 years, has happened to me a lot of times. Salesman says one thing, I get a different story from the job card.

true fukin office staff

[axdout]

so they honestly didn't paint it?

No, they did paint paint it, thats the problem. If the salesman had said to me look there is no black ones left, were just going to paint this blue one black, I would have told him to jam it. My understanding was that the extra $500 I was paying was to get the black fairings and tank in from where ever they come from. Now from a resale point of view, it's fucked really. just looks like a crashed and repaired bike.

[Bald Eagle]

Take it back and demand a full refund.

[nzspokes]

No, they did paint paint it, thats the problem. If the salesman had said to me look there is no black ones left, were just going to paint this blue one black, I would have told him to jam it. My understanding was that the extra $500 I was paying was to get the black fairings and tank in from where ever they come from. Now from a resale point of view, it's fucked really. just looks like a crashed and repaired bike.

One thing you could ask for is the blue tank and fairings as you paid for them in the price of the bike.

[hayd3n]

No, they did paint paint it, thats the problem. If the salesman had said to me look there is no black ones left, were just going to paint this blue one black, I would have told him to jam it. My understanding was that the extra $500 I was paying was to get the black fairings and tank in from where ever they come from. Now from a resale point of view, it's fucked really. just looks like a crashed and repaired bike.

well id expect them to replace the fairings and tank with original black ones!!!!!!!!!!

[axdout]

well id expect them to replace the fairings and tank with original black ones!!!!!!!!!!

That's what i expected. I really don't want to give they bike back to them because chances are they will just paint them again and send them back. I trust them as far as I could kick them.

[Swoop]

It certainly appears like you have a case there. At the very least you should have a set of spare (blue) fairings + tank, given to you since they "brought in" the black ones...

Shelling out 19k for a new bike means that you should get new everything. A sprayed-up set of fairings tends to indicate it has potentially been dropped.
It will be interesting to find out what dealership this is, and it always comes out... eventually.

[Number One]

That's rude and HAS to be illegal. Quite frankly I'm looking at bikes and may have to travel for the one I want - please advise me in PM which shop I should cross of my list as I would be pretty darn pissed to give any money to a shop who pulled that one.

[Usarka]

That's what i expected. I really don't want to give they bike back to them because chances are they will just paint them again and send them back. I trust them as far as I could kick them.

Outcomes that I'd personally find acceptable:

1) New fairings. Make sure they are new, get the product tracking details or something..... Install yourself if you are distrustful.
2) Negotiate a discount that you think makes up for it
3) Refund, give them the bike back.

[NinjaNanna]

One thing you could ask for is the blue tank and fairings as you paid for them in the price of the bike.

No he didn't, he paid for an exchange, no way you could expect a full set of fairings and tank for $500 total.

[axdout]

No he didn't, he paid for an exchange, no way you could expect a full set of fairings and tank for $500 total.

No I thought the $500 was to get the new fairings and tank in black for my bike, then I would assume they(the dealer) would send the blue shit back to the factory and get a refund for themselves?

[Usarka]

you paid for a bike with factory painted black fairings.


It cost $500 more than normal because they had to swap the fairings.

You didn't get a bike with factory painted black fairings.

[short-circuit]

Faaaarkin dodgyeeee. This place is fulla fuckin cowboys - it's getting worse all the time

[NinjaNanna]

No I thought the $500 was to get the new fairings and tank in black for my bike, then I would assume they(the dealer) would send the blue shit back to the factory and get a refund for themselves?

What exactly do you think "exchange" means. :facepalm:

[axdout]

What exactly do you think "exchange" means. :facepalm:

my interpretation of "exchange" is to take the new blue parts off and exchange them for new black parts. Painting the blue parts black is not exchanging anything. whats your interpretation?

[axdout]

the grey is the overspray, yamaha taking pride in their new machines

[onearmedbandit]

Somebody in the front of the shop didnt tell the guys in the back of the shop the full story. Ive been a wrench (not on motorcycles) for 25 years, has happened to me a lot of times. Salesman says one thing, I get a different story from the job card.

That isn't an honest mistake. The customer had specific instructions which the salesperson should have made perfectly clear to the 'guys in the back'.

"Send these fairings back to Yamaha NZ in exchange for factory black ones"
"Send these fairings to [wherever] in exchange for their black ones"

or,

"Get these painted black..."

Even if they located some replacement 'new' black fairings from somewhere surely as a Yamaha dealer they would've noticed that they were repainted. And yes they may have many bikes going through their workshop, but how many of those would be brand new R6's awaiting black replacement fairings? To quote Scribe, "Not many - if any".

I work in motor vehicle sales, and deal with requests from many different clients and nothing like this would ever happen, not without notifying the client first and getting their approval. I'm keen to see what their reason is.

[Usarka]

I'm keen to see what their reason is.

I sent the dude some CGA stuff, but I do believe the first course of action is to discuss with the manager.........

[onearmedbandit]

I sent the dude some CGA stuff, but I do believe the first course of action is to discuss with the manager.........

Definitely. In fact that should have been his first port of call, rather than coming online about it. This has either been done with intent or stupidity, but either way the manager needs to be made aware of it.

[Steve Gauge]

hey thats so unbelievable and so misleading , especially for 20k mate I would be taking it back asap and giving them two options first heres your bike back or 2nd give me a NEW set of factory fairings . So I assume they put new decals back on these after painting them so they really have gone the extra mile to deceive you- mate I dont know how you can sleep anight with out getting this sorted this is not a new bike any more , :angry: id love to here the out come of this

[ducatilover]

That's a low bloody move isn't it? :angry: I wouldn't stand for that, those fairings look like shit inside and I'd be asking you if the bike had been thrown down the road if I was buying it.
What is the paint quality like on the outside of the fairings? Have they gone as far as changing the colour I.D tag.

Hope you get it fixed up and back to how it should be :yes::scooter:

[axdout]

That's a low bloody move isn't it? :angry: I wouldn't stand for that, those fairings look like shit inside and I'd be asking you if the bike had been thrown down the road if I was buying it.
What is the paint quality like on the outside of the fairings? Have they gone as far as changing the colour I.D tag.

Hope you get it fixed up and back to how it should be :yes::scooter:
To be honest if you weren't a spraypainter you would'nt notice, the finish is quite good, unfortunately that was my trade before I joined the army so I am anal as hell about it and know what to look for. Leaving overspray everywhere is a quality control nono though. Unsure on the paint code being changed though, probably be screwd if i brought a rear cowel, would look like shit.

[bsasuper]

How was this written in the sales agreement?, even so the fairings are not fit for sale as a new item.Its new tank and fairings or bike is given back for a full refund, dont let the manager talk you into anything less, he's probably already thinking up a good number to spin onto you.

[ducatilover]

To be honest if you weren't a spraypainter you would'nt notice, the finish is quite good, unfortunately that was my trade before I joined the army so I am anal as hell about it and know what to look for. Leaving overspray everywhere is a quality control nono though. Unsure on the paint code being changed though, probably be screwd if i brought a rear cowel, would look like shit.

I'd notice then (Ex-panel beater/car ruiner....:innocent:) I would go buy a genuine rear cowl and if the colour doesn't match, take it back again. You haven't got what you asked for and what they said they'd provide.

[axdout]

How was this written in the sales agreement?, even so the fairings are not fit for sale as a new item.Its new tank and fairings or bike is given back for a full refund, dont let the manager talk you into anything less, he's probably already thinking up a good number to spin onto you.

All says on the sales agreement is Extras $500. Doesn't really mean shit to anyone else that wasn't there at the time i guess.

[axdout]

I'd notice then (Ex-panel beater/car ruiner....:innocent:) I would go buy a genuine rear cowl and if the colour doesn't match, take it back again. You haven't got what you asked for and what they said they'd provide.
Good plan but I havn't got a lazy $300 lying around. Tried to get them to throw me one in the deal for nothing. He wasn't that interested.

[skippa1]

20k is a lot to pay for something that has been monkeyed with. I would certainly be looking for them to make good.

[bsasuper]

step 1. make appointment with manager

step 2. explain you didnt sign to buy a new bike at 19k with shoddy painted up tank and fairings (nicely:yes:)

step 3. tell him what yourself and his salesman agreed on.

step 4.tell him you want what you payed for, and will not accept anything less.

step 5. Any manager facing this should give you what you want without hesitation.

step 6.If he does hesitate, them start using words like consumer affairs, fair go, the ceo of yamaha new zealand etc.

[axdout]

step 1. make appointment with manager

step 2. explain you didnt sign to buy a new bike at 19k with shoddy painted up tank and fairings (nicely:yes:)

step 3. tell him what yourself and his salesman agreed on.

step 4.tell him you want what you payed for, and will not accept anything less.

step 5. Any manager facing this should give you what you want without hesitation.

step 6.If he does hesitate, them start using words like consumer affairs, fair go, the ceo of yamaha new zealand etc.

It was the manager I dealt with, he took over the sale once I was approved to tick the balance of it up with YMF. Alarm bells really should have gone off when he said" the only black shocks we can get are second hand, off a press bike thats done about 250ks. I hesitantly agreed to them as it would have looked like shit with gold forks. but they would still be under the 2 year warranty.

[Steve Gauge]

whats the bet the fairings came of the same press bike and got touched up its hard to see but looking at the photos the inside of those fairings look like the were originally black (correct me if im wrong )and the press bike is now blue and have your forks on it , some photos of the bike would be good , and yes I think you need to go see them and dont take no for an answer , its a pretty strange situation your in especially when buying a new bike

[axdout]

whats the bet the fairings came of the same press bike and got touched up its hard to see but looking at the photos the inside of those fairings look like the were originally black (correct me if im wrong )and the press bike is now blue and have your forks on it , some photos of the bike would be good , and yes I think you need to go see them and dont take no for an answer , its a pretty strange situation your in especially when buying a new bike
I cant tell the original color of them because they have put a rough coat on the inside but then there is primer and shit over the top of that??? Probably got the apprentice to do it!!
Yeah I didnt expect this sort of bullshit buying new, I purchased a new hiace van last year and toyota treated me like fucking royalty.

[avgas]

Wait a minute - you paid 19K for a new bike that was not assembled to what you purchased.......

I suggest taking it back - perhaps something in the vespa range will suit you.

[axdout]

Wait a minute - you paid 19K for a new bike that was not assembled to what you purchased.......

I suggest taking it back - perhaps something in the vespa range will suit you.

yeah, they make you pay for it prior to them doing any work on it unless you pay the whole lot up front in cash, unfortunately I was a couple grand short. Vespas are ok but I tend to stay away from euro vehicles I hate using imperial sizings.

[TOTO]

you should have just got the blue one

[DrunkenMistake]

How was this written in the sales agreement?, even so the fairings are not fit for sale as a new item.Its new tank and fairings or bike is given back for a full refund, dont let the manager talk you into anything less, he's probably already thinking up a good number to spin onto you.

Yah was going to say something similar, Do you have all this in writing? a verbal agreement maybe a legal agreement, but you need proof it was made, or they could just do the dirty on you again,

Dont take this wrong,
but for $500 I would have assumed the salesman misunderstood me, as $500 would probably be about the cost to paint my bike flat black, or Chinese plastics, So maybe the salesman misunderstood you? But this seems like a situation where its a two way street..

[NinjaNanna]

my interpretation of "exchange" is to take the new blue parts off and exchange them for new black parts. Painting the blue parts black is not exchanging anything. whats your interpretation?

Exactly the same, maybe you could re-read my original post. It was in fact replying to the guys that were saying you should have ended up with 2 sets of fairings, which of course is not reasonable, nor what you expected.

Why you quoted me in the first place is the mystery.

[Maha]

What was the reason given that it was going to cost you an extra $500 to change the fairings?...time? Labour?..is the colour black dearer than blue?

They must have been going respray them all along.
You were duped and the Consumers Guarantees act is on your side..
Just mention the words Fair Go.

[nodrog]

Have you seen a factory paint job on a black R6?

[Maha]

There is one in CH-CH why couldn't they do a Dealer to Dearler?
http://www.trademe.co.nz/motors/motorbikes/motorbikes/sports/auction-386091356.htm

And its $2K cheaper.

Theres one in TGA also...http://www.trademe.co.nz/motors/motorbikes/motorbikes/sports/auction-353847825.htm

ok....so theses are 2010..same bike different date, its all in the marketing, are they really that much different?

[TOTO]

Have you seen a factory paint job on a black R6?

yes, how do you know that this is how they come from factory ?

apart from you being a "painter" by trade is there any proof that the fairings they have supplied are not the original factory fairings ???

[Mom]

Completely unacceptable. Whistle out if you want an advocate mate, what you paid money for is not what you got. Pity it is all verbal, but all the same, you said you wanted a black one, they said you could have one. The deal was put together on those terms. You said you did not want the fairings re-sprayed, but wanted new ones, they agreed. They said it would cost $x more, you agreed to pay. Seems really straight forward to me.

What you got is not what you bought.

[axdout]

yes, how do you know that this is how they come from factory ?

apart from you being a "painter" by trade is there any proof that the fairings they have supplied are not the original factory fairings ???

sure have, took them into another auckland dealer today to get a professional opinion, they thought I was taking the piss that they were new. when they come from factory they are prestine.

[axdout]

Got on the phone to the dealer, he admitted mistakes were made and that communication on his behalf was shit. to cut story short, a favourable outcome along the lines of an extra 400cc of cross-plane engine as a replacement is on the cards. He came out to my house to apologize and discuss putting it right. Shows some balls really, and I commend him for that. Now to wait for the outcome.

[Indiana_Jones]

Hope it works out for ya, keep us updated.

-Indy

[Berries]

to cut story short, a favourable outcome along the lines of an extra 400cc of cross-plane engine as a replacement is on the cards.
What colour ?

[short-circuit]

What colour ?

Beat me to it

[axdout]

Beat me to it

Black:yes:

[onearmedbandit]

Mint outcome and outstanding customer-retention skills displayed by the manager.

[NinjaNanna]

Mint outcome and outstanding customer-retention skills displayed by the manager.

Also good form that the OP resisted the urge to name and shame. Said shop no doubt has some sort of representation on here and they would have known about this thread.

Also on the OP side is that the manager was actually the Sales Rep on this transaction thereby eliminating the middle man. Sounds like a decent outcome is in the wind.

OP; Don't forget the extra licencing fees, insurance and running costs for the 1000 and all the other reasons you chose the R6 over the R1 in the first place. Don't be blinded by the 400cc of pure power and be sure you are making a considered decision that suits your position.

[nudemetalz]

Fascinating story with a great outcome. As others have said, keep us posted :)

[imdying]

Got on the phone to the dealer, he admitted mistakes were made and that communication on his behalf was shit. to cut story short, a favourable outcome along the lines of an extra 400cc of cross-plane engine as a replacement is on the cards. He came out to my house to apologize and discuss putting it right. Shows some balls really, and I commend him for that. Now to wait for the outcome.Name and errrrrrr praise then?

[imdying]

OP; Don't forget the extra licencing fees, insurance and running costs for the 1000 and all the other reasons you chose the R6 over the R1 in the first place. Don't be blinded by the 400cc of pure power and be sure you are making a considered decision that suits your position.This for sure... they eat tyres like a fat chick eats pies at a fat chick pie eating contest.

[pritch]

If I were to go and buy a new Ducati would they supply me with some rank painted up shit?

No, but only because dodgy paint comes standard on Ducatis. :devil2:

Reminds me of a discussion on the Ducatisti site warning of fake Termignoni cans.
"How do you tell if they're fake?"
"The fake ones have better welds."

And I'm glad your story had a happy ending.

[ducatilover]

This for sure... they eat tyres like a fat chick eats pies at a fat chick pie eating contest.

Only if you make them eat tyres :innocent:

[Ferkletastic]

This for sure... they eat tyres like a fat chick eats pies at a fat chick pie eating contest.

Hahaha, I'm stealing th hell outta that. Hope you don't mind.

[imdying]

Hope you don't mind.I'm shocked :blink:

<img src="http://www.tppblog.com/wp-content/uploads/2007/04/steal_handbag.jpg" />

I would however steal bandwidth from another server by hot linking that image :D

[Ferkletastic]

I'm shocked :blink:

<img src="http://www.tppblog.com/wp-content/uploads/2007/04/steal_handbag.jpg" />

I would however steal bandwidth from another server by hot linking that image :D

I probably wouldnt' steal a handbag either. However if I could download a motorcycle I'd be all over that shit.

[imdying]

No victim no crime :D

[axdout]

Name and errrrrrr praise then?

Would rather not, guy made a big fuck up but he fixed it at a financial cost to himself to ensure I was satisfied, I don't think all of the employees should suffer because of a brain explosion.

[axdout]

OP; Don't forget the extra licencing fees, insurance and running costs for the 1000 and all the other reasons you chose the R6 over the R1 in the first place. Don't be blinded by the 400cc of pure power and be sure you are making a considered decision that suits your position.[/QUOTE]

Man, don't wreck it for me now!!!. Thats the stuff you think about 2 weeks after your impulse purchase.

[imdying]

Fair enough mate. Enjoy the ride!

Take the thou for a ride before you agree to it though, it's considerably faster than the 600, enough to make you think WTF at first... and boy do they eat tyres.

[Brett]

OP; Don't forget the extra licencing fees, insurance and running costs for the 1000 and all the other reasons you chose the R6 over the R1 in the first place. Don't be blinded by the 400cc of pure power and be sure you are making a considered decision that suits your position.

Man, don't wreck it for me now!!!. Thats the stuff you think about 2 weeks after your impulse purchase.[/QUOTE]

A bloody good outcome! I love the big bang R1. I would love to know who the dealer is because I would actually go to them now as a preference because I know that if one of their staff fucks up, they will see the issue remedied. I think this has been well managed.

[avgas]

Fair enough mate. Enjoy the ride!

Take the thou for a ride before you agree to it though, it's considerably faster than the 600, enough to make you think WTF at first... and boy do they eat tyres.
Yeah I can speak of experience here.
At first I was like "Yeah gonna get a R1!" then took it for a test ride and almost wiped out giving it juice and pointing the nose to the sky (not on purpose).
Ended up getting an FZ1 purely cos it had the heavier front end.

I miss my FZ1 :crybaby:

[Brett]

Fair enough mate. Enjoy the ride!

Take the thou for a ride before you agree to it though, it's considerably faster than the 600, enough to make you think WTF at first... and boy do they eat tyres.

Agreed. 600cc makes you think "shit this is bloody quick". 1000cc make your brain start making little farting noises before telling you that it shouldn't be possible to go this fast.

[imdying]

Yeah, great isn't it :woohoo:

I'm gonna do me a little wheelie on the way home :love:

[Brett]

Yeah, great isn't it :woohoo:

I'm gonna do me a little wheelie on the way home :love:

Wheelies are neither big nor clever.:innocent:not

[Shaun]

Would rather not, guy made a big fuck up but he fixed it at a financial cost to himself to ensure I was satisfied, I don't think all of the employees should suffer because of a brain explosion.




Good on ya for not naming the company, and good on the dealer for fixing his realy bad screw up

[ducatilover]

Wheelies are neither big nor clever.:innocent:not

What are big wheelies?

[Brett]

What are big wheelies?

The opposite of small wheelies?

[NinjaNanna]

and off topic we go...mind you pretty impressive effort to stay on topic for 5 pages in the first place

[Latte]

and off topic we go...mind you pretty impressive effort to stay on topic for 5 pages in the first place

2 pages for me (just how off topic can we go)

[ducatilover]

The opposite of small wheelies?

I knew there was a reasonable explanation :facepalm:

[scracha]

If I were to go and buy a new Ducati would they supply me with some rank painted up shit? I think not.
Erm...thinking about my old 748r, they just might.

[bsasuper]

So there will be a low k black R6 with slightly scruffy looking body work going cheap sitting somewhere at a yama shop:yes:

[axdout]

So there will be a low k black R6 with slightly scruffy looking body work going cheap sitting somewhere at a yama shop:yes:

It doesn't look scruffy, and if you don't care about the inside of the panels it would be a mint bike to buy, only had half a tank of fuel through it, and hasn't been over
8k yet. even smells new.

[Mully]

If it's the dealer I'm thinking of, the assertion that there were no black ones available in the first place was probably bollocks too.

That being said, the dealer I'm thinking of probably wouldn't have put it right. So maybe not.

Glad it all worked out for you.

[jaffaonajappa]

Yeah, great isn't it :woohoo:

I'm gonna do me a little wheelie on the way home :love:

Ive seen your little wheelies Bro. Ya know we dont call them wheelies, theyre more like a tiny tyre lift yeah? Wheelies are when the front wheel comes up and stays up deliberately ahhhh neva mind.

Enjoy your wee ride home.

[Swoop]

It doesn't look scruffy, only had half a tank of fuel through it, and hasn't been over 8k yet. even smells new.
... and has only been ridden to church on Sunday, etc, etc.:blip:


Really good to hear of a successful resolution and "well done" to the dealership concerned for sorting this out. Don't let it happen again though, eh?