Motorcycle Doctor disappointment

[Road Rocket]

Had a repair done by Motorcycle Doctor same problem reoccurred called them to get them back again they arrived 15min earlier than appiontment time but they didnt wait once,you,v paid the money its hard get them back agian, they dont try very hard regarding customer satisfaction:angry:

[Indiana_Jones]

Made an account to post this?

Must be pissed :scooter:

-Indy

[macros87]

Really? I personally find that surprising. I had a great experience with them. price was great, and I am sure he worked longer than he charged me for, even though unexpected things happened and he had to work on it much longer than anticipated.

The guy went out of his way to come in on an early saturday morning to finish off the job so I have for the weekend...

I think you will find on his forums you are probably the exception to their great service. not the rule.

[Indiana_Jones]

I'm yet to use his services, but from what I hear on here and from my mates he sounds like a good guy.

-Indy

[zeocen]

I've had MD come at all sorts of times, with multiple calls to check up on how things are going afterwards. Find it hard to believe this is the whole story.

[baptist]

I've used them, only had one small probem...the rear wheel was not alligned correctly :facepalm: not a biggie to do to put right, other than that all ok.:yes:

[Paul in NZ]

I grew up in the motor industry.

There is usally 2 sides to every story - this is one of them but there will be another one as well.

Not saying its bogus but a tad hard without some detail on what needed doing to what. ie if you called him out to restart your 1958 BSA he might not have been carrying points for the magneto....

[Metastable]

Very true.... I don't know what happened in this particular case, but from previous experience regarding motorcycles. You hear one story and you are like :gob: then when you hear the rest you are like :facepalm: your head ...... original story teller should have just :shutup: .

Again - might not be the case here, but I've seen it A LOT!

[The Everlasting]

I don't believe this for one second,I have used MD quite a few times,and they have always been really great,and they always go the extra mile for their customers.

[maggot]

I find this feedback odd.. I've just used the Moto MDs for the first time this week, exceptional service, price, a decent yarn as well. Not saying you're a liar, but could you elaborate?

[gale_wolf]

I've used MD a few times now and will add my +1 for great service from MD. As others have already said, there are two sides to every story and further detail needs to be provided here.

[tigertim20]

Had a repair done by Motorcycle Doctor same problem reoccurred called them to get them back again they arrived 15min earlier than appiontment time but they didnt wait once,you,v paid the money its hard get them back agian, they dont try very hard regarding customer satisfaction:angry:

wait, so they repaired it, the problem returned, and when you asked them to come back and look at it again, they arrived early, and youre complaining? what are you complaining about?
Ohhh, I get it, you made a whole brand new account just to complain?
fuck off.

[nzspokes]

Ive not used George but, I rung him a while back about my bike. He worked on it a year back for the old owner. He remembered they couldnt afford to fix the carbs so he did the best he could with them. And could remember what the faulty part was. Good really. And he was right.

[Robert Taylor]

wait, so they repaired it, the problem returned, and when you asked them to come back and look at it again, they arrived early, and youre complaining? what are you complaining about?
Ohhh, I get it, you made a whole brand new account just to complain?
fuck off.

+ 1 on that! He ''named and shamed'' with very skant detail but is not man enough to say who he is. Thats despicable.

There will be a second side to the story and it will likely be very plausible.

[nzspokes]

+ 1 on that! He ''named and shamed'' with very skant detail but is not man enough to say who he is. Thats despicable.

There will be a second side to the story and it will likely be very plausible.

I agree. Wonder how much "work" the OP did on the bike.

Ive got a warranty claim on something ive bought recently, maybe I should winge online first? Because its a manky thing to do is why. Give them a chance to fix it first.

My guess my warranty will be sorted quickly because I wont be on the attack. :woohoo:

[JATZ]

Ohhh, I get it, you made a whole brand new account just to complain?
fuck off.

The last line seems reasonable :yes:

[macros87]

The last line seems reasonable :yes:

I am sure the OP read that and agreed its quiet reasonable and we probably wont hear from him again. shame really... I wanted to know the rest of the story!

[YellowDog]

Had a repair done by Motorcycle Doctor same problem reoccurred called them to get them back again they arrived 15min earlier than appiontment time but they didnt wait once,you,v paid the money its hard get them back agian, they dont try very hard regarding customer satisfaction:angry:

They may have been busy at the time and I would expect their policy is not to wait around when there are other fee paying customers awaiting service.

Your 15 minutes early is probably closer to 5 minutes early. I wouldn't have made them wait and given them the opportunity to leave :no:

A 1958 bike may have a many issues contributing to the undescribed problem.

I have heard many good things about these guys and will not be negatively influenced by this post.

[meteor]

I've used him, I reckon he's bloody good. They were going to be a bit late so he rang to say so, most tradesmen don't. They did a great job, very tidy, gave great advice, talked about future service needs, bill was very reasonable. OP shot down big time!

[Motorcycle Doctors]

Thank you guys for your positive feedback. We always try our best to make sure our customers are satisfied and happy with our work.
Road Rocket – Sorry you had a bad experience with us. However, I have checked our books for the last 6 months and can find no record of the problems with your bike. Please can you contact me (George) so we can discuss the problem and when this occurred or if you prefer, write on the forum.

[Oblivion]

I don't see what the OP was on about regarding customer satisfaction. From what it seems like they go out of their way to make a customer happy.

Otherwise MD wouldn't have posted here.

[Madness]

This thread reminds me. I need to book George again for a tyre & service again after having used MD several times now and recieving complete customer satisfaction every time :love:


fuck off.

What he said.

[Berries]

I am sure the OP read that and agreed its quiet reasonable and we probably wont hear from him again. shame really... I wanted to know the rest of the story!
If his reading is anything like his spelling he won't understand anyway.

[imdying]

or if you prefer, write on the forum.That's confidence.

[LankyBastard]

Good to see all the positive feedback for George, and I can only add to it! He's even come out to my place and fixed a totally amateur mistake of mine, free of charge! Couldn't recommend him highly enough! :yes: :yes:

[Bliksem]

its hard get them back agian, they dont try very hard regarding customer satisfaction:angry:

Yet they arrived 15 mins early the second time, sounds like good service to me :weird:

[The Singing Chef]

Speaking of George i need to book in a Full Service soon :yes::scooter::rockon:

[Mom]

Please can you contact me (George)

Would love too, I will have work for you to do on my Millie now I am a regular commuter to Auckland. I dont have your contact details sadly.

[Madness]

Would love too, I will have work for you to do on my Millie now I am a regular commuter to Auckland. I dont have your contact details sadly.

Try clicking on the ad at the top of this thread :facepalm:

Or call 0800 MOTO MD (668663)

[TOTO]

I have personally used Geroge for a number of big and small motorbike service jobs and can also vouch that his service has been outstanding. If something he should charge more. Also I know at least 20 of my close friends are using his services and always rave about the great service. :yes:

Always had A+ in my book. :clap:

Keep on the good work George. :rockon:

[MarkH]

Had a repair done by Motorcycle Doctor same problem reoccurred called them to get them back again they arrived 15min earlier than appiontment time but they didnt wait once,you,v paid the money its hard get them back agian, they dont try very hard regarding customer satisfaction:angry:

"called them to get them back again they arrived 15min earlier than appointment time"
"it's hard to get them back again"
:rolleyes::scratch::weird:

It sounds like after being contacted they did come back again!

I gotta wonder if Road Rocket is actually a competitor that is trying to besmirch MD's good name because he lost a customer to him? I don't think it's working though, one negative comment from someone with 1 post on KB, a bunch of positive comments from people with 1000+ posts on KB - I wonder which comments we'll give more credence to?

[baptist]

I have personally used Geroge for a number of big and small motorbike service jobs and can also vouch that his service has been outstanding. If something he should charge more. Also I know at least 20 of my close friends are using his services and always rave about the great service. :yes:

Always had A+ in my book. :clap:

Keep on the good work George. :rockon:

Mate don't say that:gob: I use him and I'm a student, George your pricing is great:yes::yes::innocent:

[chasio]

This thread served as a useful reminder of two things:

1) Even great outfits can attract muppets for customers
2) I needed to book George in for a service.

Can't do much about (1) but the service is booked to happen this Thursday. I try to put my money where I trust it will be of most use, and George gets my money.

:rockon:

[Big Dave]

Hooray for 'Geroge'!

George is good to deal with too.

[sharp2183]

Also I know at least 20 of my close friends are using his services and always rave about the great service. :yes:

I wish I had 20 close friends, what's your secret?

As a tradesman, I can second the comments saying there are always two sides to the story. In most cases, the tradie is going flat out working as hard as he can to do the right thing by his/her customers. If there has been a problem with customer service it will not be left unsorted for long I wouldn't think.

I've never used MD, but it sounds like I should! What are Georges rates and what does he specialise in?

[Bliksem]

Yo Road Rocket! Whats your response to all of this, seems you started something and then vanished...

[Mom]

Thank you guys for your positive feedback. We always try our best to make sure our customers are satisfied and happy with our work.
Road Rocket – Sorry you had a bad experience with us. However, I have checked our books for the last 6 months and can find no record of the problems with your bike. Please can you contact me (George) so we can discuss the problem and when this occurred or if you prefer, write on the forum.

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

[flyingcrocodile46]

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

Like the man said


Try clicking on the ad at the top of this thread :facepalm:

Or call 0800 MOTO MD (668663)


244699

[flyingcrocodile46]

I call Bullshit

[Morcs]

You were probably one of those arsehole customers that isnt very nice to deal with, and ultimately not worth the time.

[Scotty595]

Never had a problem with George at all. In fact I have recommended him to all of my friends. Great service, great price etc.

[The Singing Chef]

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

http://www.motorcycle-doctors.co.nz/:Punk: