Cellphone question. Help

[Ladydragon]

I recently brought a Samsung Glaxey S I have had it for three weeks got it from Noel Leming at Lynn Mall.My phone keeps on turning it self off and not turning on when I try to do it so far this has happened 5 times.When I got the I took out a extra 5 year warrentee also I have a one year warrentee with the shop.So I took the phone back to the shop today in the box with my reciept everything still actually have the shop bag the ph came in.So I explained to the man what was happening to the ph and he went that shouldn't happen I said i'd like it replaced.Then he told me I have to pay $55 for the phone to get sent away to a technition to have a look at and get fixed I said I need a phone over christmas cant you just exchange it for another he replied no again you have to send it away to get fixed and pay the money we will re in burse you the money when it comes back from the shop when it gets fixed but I cant tell you how long it will take to get fixed.

So it got even better I saw the guy walking in the back who sold me the phone so I waited for him to come out and had a little chat to him trying to keep calm...grgrgrgrgr I stood there and went throught exactly the same thing he said exactly the same thing but then he told me before the phone can get exchanged it has to break down 4 times and get sent away to be fixed then it will get replaced.So I was sort of getting slightly a bit even more well not happy so I said I thought these were meant to be a good phone and I spent $470 on the phone and it shouldn't break down to start off with its only been three weeks since I got it never dropped it I got a silicon cover for it not long after 3 days it has a cover on the front so it wont get scratched.

So like I am standing there and it turns itself off full battery too I turn it back on then it turns it self off again the shop man is going oh I see what you are saying thats no good that shouldn't be happening.

So its become sooooooooooooooooooooooooooooooooo fustrating I spend all that money on a phone and its not working
what can I do about it aprantly none of my extended warrent means anything

[Teflon]

Have you tried a firmware update? or reset the phone back to factory settings

[Bikemad]

i would go back monday and tell him you have had some legal advice over the weekend through family or whatever and you think he is in breach of the fair trading act and the consumer guarentee act or similar as in the goods he sold you have to be in good working condition and fit for purpose, which they clearly aren't,and this is last chance for them to put the situation right before you go to a higher authority.............smoke and mirrors...........good luck
or you could go back to the shop,purchase a better more expensive phone paying by cheque,walk to the bank and cancel said cheque,walk back to the phone shop and give em back the samdung

[Berries]

Definitely send it back. As well as turning itself off it looks like the spell check isn't working.

[JMemonic]

Ok a quick look at the Samsung web site suggests ring them direct on Monday

http://www.samsung.com/nz/support/warrantyinformation/warrantyInformation.do?page=POLICY.WARRANTY

Part way down the page there is an 0800 number.

[SMOKEU]

I suggest updating to the latest version of Gingerbread from the Samsung website, if you go the official route then you don't need to root the phone and you keep the warranty.

It sounds like it's probably a software rather than a hardware issue. A mate of mine has a Galaxy S and he's had a lot of problems with his so he kept updating it till he found a stable release for his phone.

You could always root it (I've heard z4root is good) then chuck on a Cyanogenmod with the latest release of GB.

[Ladydragon]

Ok a quick look at the Samsung web site suggests ring them direct on Monday

http://www.samsung.com/nz/support/warrantyinformation/warrantyInformation.do?page=POLICY.WARRANTY

Part way down the page there is an 0800 number.

Thanks for that information i'll do it straight away next Monday and hopefully I can sort things out.

[Sable]

Noel Leemings are cunts, had them do the same thing with a laptop

[Wannabiker]

Extended warranties are where the sales guy makes his money... In most instances the Consumer Guarantees Act gives similar protection.

I recently purchased a new Motorola phone which stopped working on day two. I returned it to Telecom, who sent it off free of charge to have technician assessment, repaired (or replaced), but provided me with a loan phone for the period it was away. It turned out to be a fault with phone, and new phone supplied without question.

[slofox]

Moral of the story: Don't buy from Noel Leeming...

Hope you get it sorted Ladydragon - NL ought to know better than that. I'd be yelling at them by now and threatening legal action as well.

[Ladydragon]

Noel Leemings are cunts, had them do the same thing with a laptop


I totally ahree with you there (but I have to say this there was no need to use the ''C'' word to describe them

[Ladydragon]

Moral of the story: Don't buy from Noel Leeming...

Hope you get it sorted Ladydragon - NL ought to know better than that. I'd be yelling at them by now and threatening legal action as well.


Don't you worry I did do that I was getting sooo well angry at the guy and had to control swearing at him and not the nice word either it would of started with''F'' the bizare thing was when I spoke to the guy behind the counter he thought I was just going to forget about it but then when I saw the guy who actually sold me the phone and waited till he came from out of the back I did corner him and didn't let him move and also I couldn't help myself I said to him this is just totally ''FKN'' me off about this phone I just could help saying it.

Perhapes I need to go and say a few harsh words I did control myself but what I did want to say didn't happen I actually don't know if swearing helps sometimes.

[Ladydragon]

i would go back monday and tell him you have had some legal advice over the weekend through family or whatever and you think he is in breach of the fair trading act and the consumer guarentee act or similar as in the goods he sold you have to be in good working condition and fit for purpose, which they clearly aren't,and this is last chance for them to put the situation right before you go to a higher authority.............smoke and mirrors...........good luck
or you could go back to the shop,purchase a better more expensive phone paying by cheque,walk to the bank and cancel said cheque,walk back to the phone shop and give em back the samdung

I've actually just logged on and had a look at their site and had a good read of everything Noel Leeming done their job properly sold me a phone that works properly so I think the conumer guarentee act would be the best way to go about it.
Its just soo fustrating I thought it was meant to be a really good quality phone

[pzkpfw]

The $55 charge to look at it, which is then reimbursed if a fault is found, is reasonably normal.

After all, they don't know yet if it's something you did that made it that way. (Obviously you know better, but they don't/can't).

When I bought my last phone (from a very different store, that had the same policy) I queried this.

The guy told me they get heaps of phones back for "repair" that are (just one example) simply "full" because the owners never delete old text messages. That kind of stuff.

Obviously not what's happening in your case, but they need to have standard policies.

Since you could demonstrate in the shop that it shuts itself down, clearly it's got an issue. But it's normal for them to want to try to fix it before doing a swap.

[yungatart]

Are you sure it is not just in 'sleep' mode?

[hellokitty]

Extended warranties are where the sales guy makes his money... In most instances the Consumer Guarantees Act gives similar protection.

I recently purchased a new Motorola phone which stopped working on day two. I returned it to Telecom, who sent it off free of charge to have technician assessment, repaired (or replaced), but provided me with a loan phone for the period it was away. It turned out to be a fault with phone, and new phone supplied without question.

I got a phone from Parallel Imports and it kept turning itself off and the battery was mental too - the guy swapped it immediately for a different phone that in his opinion was a much better phone (and he was right)


Moral of the story: Don't buy from Noel Leeming...

Hope you get it sorted Ladydragon - NL ought to know better than that. I'd be yelling at them by now and threatening legal action as well.

Lol - don't buy from Dick Smith either - I took my laptop in and they told me that I would have to pay for them to look at it and that a laptop is a disposable item and why did I think it should last for a year anyway! It was under guarentee as well.

[hellokitty]

:facepalm: wait til I have pms and I will go in and rip them a new ass :laugh:

[p.dath]

Noel Leming are terrible at honouring their extended warranties. I helped someone out a while ago where the shop outright refused to honour the warranty.

Their warranty exceeds the consumer guarantees act minimimum requirements, and I took along a copy of the warranty to speak with the store manager.
http://www.noelleeming.co.nz/shop/customer-service/faq-F34D5465305F4BCCCC25755400098B2B.html

I made an appointment to meet with the store manager, in their office. During that meeting I explained what I wanted:
* the history of the fault, and why their warranty clearly covered the issue.
* That I wanted the device replaced or a full refund
* A response within 7 days, or a claim would be lodged with the disputes tribunal.
The store manager refused on the spot. He said that no matter what the warranty said, they would not be exchanging the device or giving a refund. I said I stand by the terms of what I have stated, and he has 7 days to respond or action would be taken. He told me he handles cases like this all the time and we would loose. Basically the manager tried to be as intimidating as much as possible.

About 2 days later the store manager rung back and offered store credit to the same value as the item purchased. I was inclined to refuse the offer, but I was helping someone else out, and they wanted to take the deal, so we did.

[Edbear]

Are you sure it is not just in 'sleep' mode?

That's a good point. Are you sure it's actually turning off? I have an iPhone that has a power/screen saving function and it appears to switch off after 1min, (which is the time I set it to do so), But I press the home button and slide the screen to unlock, (I can set a passcode too if I want). So it could be a programming issue.

I may be totally wrong of course.. :innocent:

[yungatart]

That's a good point. Are you sure it's actually turning off? I have an iPhone that has a power/screen saving function and it appears to switch off after 1min, (which is the time I set it to do so), But I press the home button and slide the screen to unlock, (I can set a passcode too if I want). So it could be a programming issue.

I may be totally wrong of course.. :innocent:


That's what mine does, but to the untrained eye it looks like it is switched off!

[Edbear]

That's what mine does, but to the untrained eye it looks like it is switched off!

Love your sig! :facepalm:

[hellokitty]

That's what mine does, but to the untrained eye it looks like it is switched off!

My phone has this side switch to turn it on from sleep mode and everyone that tries to use it, uses the main menu button which turns it on for 2 seconds then it goes back to sleep again. Drove me insane when I first got it, luckily a random child in the house showed me.

[Usarka]

+1 for teh CGA.
+1 for Noel Leeming are wankers at trying to weasel out of warranty issues.

The cell phone repairer charges Noel Leeming, and they are trying to make you wear the charge, even though under the CGA you should not have to spend any money to get a faulty purchse rectified. To be fair, a large percentage of cell phones get sent for repair when they are water damaged or user error, but.....


Make a note of every time it happens, date + time etc. Read the manual to make sure it's not something you're missing. Talk to someone who's technology savy to make sure you're not doing something wrong. Then tell Noel Less-morals-than-a-serial-killer Leeming that the phone is faulty and you want a refund under the Consumer Gaurantees Act, and that you do not have to pay for them to confirm that it is faulty. If they agree and say have a replacement tell them to stick it sideways up their arse and show me the money.

[hellokitty]

You would think (or hope) that there might be some helpful child working at Noel Leemings that could have a quick look at the phone to see if you are doing something wrong? It could be something so simple, but as they can't be bothered to even look at it, how would you know? Obviously there is no customer service or care.

I guess there is no accountability, I see this where I am working at the moment - a large group, where no one will help anyone else, and the patients are a "pain in the ass" to the reception staff. It doesn't matter to them because they get paid no matter what. They are so far removed from the financial side of things that they don't care how much money is coming in. When I ran the company where I was previously, I was involved in every aspect and worked hard to get the money in. The customers are the people that pay the wages and in the large businesses, people lose sight of this.