SpeedyGirl
16th March 2006, 07:56
Actual call centre conversations
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Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours". :gob:
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from the AC wall socket
and telephone Jack before cleaning. Now, can you give me the number for
Jack?"
Operator: "I think you mean the telephone point on the wall". :wait:
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am
travelling in Australia?"
Operator: " Doesn't the product name give you a clue?" :yes:
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Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel
to the other side of the car?":shutup:
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in
Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling
correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar
but the 'B' fell off". :blip:
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in
Scotland". :zzzz:
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On another occasion, a man making heavy breathing sounds from a phone
box told a worried operator: "I haven't got a pen, so I'm steaming up
the window to write the number on".:blip:
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IT Support
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote
'click'". :shutup:
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Tech Support: "OK. In the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?" :yes:
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Caller: "I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?".:nono:
------------------------------------------------------------------------
Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours". :gob:
-----------------------------------------------------------------------
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from the AC wall socket
and telephone Jack before cleaning. Now, can you give me the number for
Jack?"
Operator: "I think you mean the telephone point on the wall". :wait:
----------------------------------------------------------------------
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am
travelling in Australia?"
Operator: " Doesn't the product name give you a clue?" :yes:
----------------------------------------------------------------------
Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel
to the other side of the car?":shutup:
----------------------------------------------------------------------
Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in
Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling
correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar
but the 'B' fell off". :blip:
----------------------------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in
Scotland". :zzzz:
----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone
box told a worried operator: "I haven't got a pen, so I'm steaming up
the window to write the number on".:blip:
----------------------------------------------------------------------
IT Support
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote
'click'". :shutup:
----------------------------------------------------------------------
Tech Support: "OK. In the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?" :yes:
----------------------------------------------------------------------
Caller: "I deleted a file from my PC last week and I have just realised
that I need it. If I turn my system clock back two weeks will I have my
file back again?".:nono: