Fuk Nz Post Courier Service

[mikey]

I have a problem with NZ couriers

I bought somethign off trademe, onyl worth a few hundy, guy had it couriered down, insurance is built into freight. The courier apparently dropped it off on my front door step. Either he didn't drop it off or someone stole it. After conversing with the guy who sent it he tries to claim the insurance. To start with they wouldn't talk to me, even though i paid for the freight, i'm the receiver not sender so shit out of luck. sender rings up, they say bla bla bla, the courier is allowed to leave the parcel "somewhere safe" if no one is home.

Obviously it wasn't safe becaseu it was stolen, courier left parcel in view from street, or so he says. So the sender says ok i'd like to claim insurance. they say we will get back to you, fivve days later he calls, gets same person and gets "As no signature was given for parcel there is no insurance"

wtf? they don't tell you that or have it in writing anywhere when you pay for it.


its onyl a few hundy, but if i dropped a few hundy on the street i'd PICK IT BACK UP. stil, thieving fukn courier i think. cant even get the couriers name or number off them

as this was supposed to be a serious thread i expect serious replies, not sympathy, maybe a pre drafted hate mail or something if you have no suggestions. non serious ones will be red repped with a vengence from me, my alter egos and other accoutns ive guessed passwords to..........

[Wasp]

we've been having MAJOR issues with nz post couriers through work at the moment, mainly them telling us its been picked up and the customer telling us its still there....probably related.

all you (and us) can really do is ring up, ask nicely and hope they will have pity.

[oldrider]

Something wrong there Mikey, don't let them bullshit you stay with it until you beat the bastards.
That sort of thing really pisses me off too! :angry2: John.

[Indiana_Jones]

I heard a nightmare story about one courier company.

The company is called "gypsy couriers"

A family friend of ours was getting a hamper from a company. This company hired "gypsy couriers" to deliver this hamper. They get to the house, and it has a gate on the drive way and that's the only way in. There's like a buzzer on door, for the intercom. So the delivery boy, who is an islander (this isn't being racist this fact plays a part later on) presses the buzzer, and nobody responds. This is because they're an old couple and they have afternnon naps etc.

So what does our hero do? This smart chap decides to he'll jump over the gate to deliver the goods. But since he can't climb up over the gate with a hamper, he chucks it over the fence.........SMASH goes the wine bottles etc.
Score one for the cock-knocker.

Of course our old man wakes up now, goes out the front door "What the hell is going?" To this the courier responds "Get back inside!" "Like hell I will, this is my property!" "Get back inside!".

So our deliver-boy pisses off. The old man calls up the company and tells them what has happened, but they respond "acording to our employie, you called him a 'coconut' and a 'stupid boon' ". The old man had done no such thing, but this cunt from the company had rang them up before hand to make sure they heard otherwise.

I mean what a tard-munch for the 1st part.

A dick for the 2nd,

And a dickless coward for the final.



So make sure you never use these boys.

-Indy

[onearmedbandit]

Be easy'ish to find out who the driver was mikey, they all have their own areas. Just find out who works in your area or keep an eye out for one in your area.

[Kendog]

Was it a package that required a signature before it could be delivered?

[Patrick]

FAIR GO...... Watch em cough up when they get on to it... National TV bad press, etc etc...

[Finn]

Over the past 5 years, I've notice a steady decline in service from all courier companies. They weren't very good to start with either.

NZ Post will obviously be the worst given it's a state owned enterprise. Just last week I had a package arrive in NZ that required duty. I paid customs over the phone and told them I would pick the parcel up from NZ Post at the airport as I've done so many times before. I ride out to the airport (Might just mention here that even third world countries have direct motorway access from the city to the airport) and they don't have my parcel. They weren't even interested in looking for it.

I was parked next to a NZ Post company car and when I left, I noticed a deep key scratch on the door. Some people are really nasty.

[Eyetie]

Mikey, They should still fall under the Limited Carriers Risk which is 1500.00 per piece. I just pulled out our contract with them and it does state exactly that for a domestic courier item, they could argue they delivered it, however they cannot provide you a proof of delivery which the onus would be on them to do so. Hope this helps.

[Swoop]

I have used NZ Post couriers before. Sent off an item that was paid for (betrademe again).
Didn't arrive.

Just produced the copy of the posting docket, printed statement from the bank on the deposit amount from the purchaser, and the betrademe auction including the winning bid price.

Sent copies of all that (NOT the original posting docket - they would loose that as well...) off to their claims centre and the purchaser was refunded his purchase amount, and me the posting amount.

Worked for me.

[ajturbo]

ph the boss up every HOUR till you get what you want .. and i mean EVERY HR.. even get his home ph!!!( out of the white pages)

[sels1]

Over the past 5 years, I've notice a steady decline in .


Tell me about it. I ordered a new back tyre last Monday - supoosed to be overnight - wanted it fitted to go to the Cold Kiwi on Friday. Left the warehouse on time, got lost with the couriers for the rest of the week, turned up Friday avo after I had left on my nearly bald trye. Bastards.
Dont let them off the hook Mikey - badger them till you get some results.

[Paul in NZ]

As Finn has said - there has been a steady decline over the last few years in the competency and (sadly) the honesty of freight and courier companies.

One company won't take our stuff anymore because their drivers are stealing so much of it it's causing their insurance premiums to go up. (I kid you not)

Find out if it was sent 'signature required' 'cos if it was, it should NOT have been left there. Usually it goes to a depot and a card is left telling you they have been with a number to ring.

If no signature is required, I can't see they can justify their stance.

Sad to say but the good old Postman is the safest way these days.

[MSTRS]

I'd like to clarify which courier company is involved?? There is NZ Couriers AND CourierPost. I know which one I've never had a poroblem with....

[Lias]

I'd like to clarify which courier company is involved?? There is NZ Couriers AND CourierPost. I know which one I've never had a poroblem with....

Personally I've had problems with every company I've used, but of the 3 I've used (NZ Couriers, Courierpost, and Fastways) Courierpost has fucked up the least.

Fastways are just total arse.. NZ couriers were alright but not great, courierpost were mostly good but still had there moments.

Oh and FWIW, never be a cheapskate on the coureir ticket, ALWAYS pay the extra for a signature required ticket.

[bobsmith]

yeah, nz post courier = courierpost = state owned, etc = CRAP
NZ courier .... slightly better service at times.....

It doesn't matter if they dropped it off and signed it off as delivered. If you didn't receive the goods it should still fall under insurance.

Don't let off until you get your money back.

[Beemer]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

I sold a camera on Trade Me last week but the guy only wanted it posted to the South Island - I was a bit worried but it arrived safely two days later - was left on the doorstep too!

[bobsmith]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

The problem is.... I am home a lot of mornings... and I often hear the courier literally drop the parcel onto my doorstep and I have to go out and get it. Never even knock on my door to see I'm home....

[Beemer]

The problem is.... I am home a lot of mornings... and I often hear the courier literally drop the parcel onto my doorstep and I have to go out and get it. Never even knock on my door to see I'm home....

I'd agree with you there. Our new RD driver is great, always knocks and waits, but I get the feeling some think if someone hasn't heard them arrive and come out by the time they get to the door, there's no one home so they can't be shagged wasting time knocking.

When we lived in town I would often hear a van, get up to see what it was and see the courier driving off. No parcel left, but a card in the box to say that no one was home and I would have to arrange re-delivery or pick it up myself. The problem with that is you have to wait for them to get back to the depot before you can collect the parcel.

[Kendog]

Unfortunately they are of the opinion that if no one is home and the parcel won't fit in the letterbox, they can leave it "in a safe place" - which is usually on the front or back doorstep. However, not everyone lives in a nice safe rural area like us so this could mean it is in full view of anyone walking past on the street. The only way to be safe is to pay the extra and go for signature required.

I sold a camera on Trade Me last week but the guy only wanted it posted to the South Island - I was a bit worried but it arrived safely two days later - was left on the doorstep too!

My mum sent me a present for Xmas, paid the extra to have it signature only delivered, and it was sitting in my mail box two days later.

I have had packages delivered up the road, clearly marked with my name and address on them, am currently waiting for something from the states that has taken over a month and still isn't here, but because it didn't have a tracking number, will probably never find it if it don't turn up... then again, that may not be NZ courier/post fault. Just pisses me off, feels like you can't trust anyone sometimes.
Rant over
Mrs KD.

[Indiana_Jones]

Speak of the devil, my goods from trademe just arrived.


<img src="http://www.kiwibiker.co.nz/forums/attachment.php?attachmentid=40968&stc=1&d=1157497865">


PLAYING WITH THE BOYS!

-Indy

[Swoop]

Speak of the devil, my goods from trademe just arrived.-Indy

Cheers for the laugh Indy!!!:yes:

[Patrick]

Re my earlier post about Fair Go... just so happens there is an item on Fair Go tonight about exactly this sort of thing, where $2K worth of wetsuits went "walkabout"...

Might have some pointers, if not already covered on here...

[Indiana_Jones]

This is why I never buy expensive items online etc, or try to aviod to atleast. anything over $100, I'd rather goto a store and pay a little more, but at least I know I'm getting it :D

-Indy

[judecatmad]

Find out if the Commerce Commission is interested in this one and if not, take the courier company to disputes tribunal under the Fair Trading Act. And definitely get Fair Go and Consumer involved.... (the latter will only jump in if you're a member tho). If they are a member of a regulatory body, go to them too.

[Flyingpony]

At least all Couriers spot the 'Beware of Dog' sign on my gate ... there are a lot of other of people types like Donation Collectors, Mormons, etc, who don't spot the sign and simply enter,,, they run the risk of meeting Mr Dog who may or may not exist.

Unfortunately, the 'Beware of Dog' sign also means Couriers leave boxes clearly marked as fragile electrical items in the rain on the driveway ... duh. The smart drivers beep their van horn a dozen times and leave a 'Please Collect' note in the mail box if nobody comes out to collect the parcel off them.

[Flyingpony]

The problem with that is you have to wait for them to get back to the depot before you can collect the parcel.
And if you ring the depo straight away and tell them to tell the Courier to do a U-turn and come back,,, they have to wait till they arrive back at the depo,,, but all Couriers have some sort of means to contact their base depo ...

[Beemer]

And if you ring the depo straight away and tell them to tell the Courier to do a U-turn and come back,,, they have to wait till they arrive back at the depo,,, but all Couriers have some sort of means to contact their base depo ...

So true - must only work one way!

[Coyote]

Obviously it wasn't safe becaseu it was stolen, courier left parcel in view from street, or so he says. So the sender says ok i'd like to claim insurance. they say we will get back to you, fivve days later he calls, gets same person and gets "As no signature was given for parcel there is no insurance"

We only just got a parcel this morning from NZ post. It was one of my Dads bike models from america. The courier just ran to our door, literally dropped the parcel on the ground then ran off to his van. We were obviously home but he didn't bother to knock and get someones signature. If signatures are needed I would've thought they'd make an attempt to get one

EDIT: Only just read bobsmiths post and it sounds oddly similar to mine

[Maha]

[QUOTE=mikey;743611]I have a problem with NZ couriers

the courier is allowed to leave the parcel "somewhere safe" if no one is home.


I believe that is the case, i payed for, and had couriered up, at Neptune can. It was left at the front door, i could see it as i drove in the driveway. Used to be, that if no one was home they would leave a ''called'' card in the letterbox so you could go an pick it up, onus aint on them it now seems..:nono:

[scracha]

Oh..couriers. Fastaways are awful. PostHaste aren't much better. Courier Post are probably the best but some things go missing now and then. Anything above 75 bucks I get signature delivered. My advice is to use the words "police" when speaking to the recipient and the courier company. Some people mysteriously "find" the package when that happens.

[sAsLEX]

Technically this idea is fraud but hey.....


If you receive a package on your doorstep which was meant to be signed for and there no sig, ring up a few days later and say you never recieved it and see what they say, either they lie to you and say it was signed for and you say no it wasn't I have it right here and no signature, you have failed on your part of the contract entered into and I want my money back! or you say nup not here you owe me the postage plus the value of the item!

If everyone does this maybe they will start to actually hold up there end of a contract!

[NUTBAR]

we are having a problem with courierpost, my partner had some documents sent to her from a translation company that cost her $500: they left a card on saturday saying she can pick it up at the depo. goes to pick up parcel on the monday, no trace of it? asked what hapend to it , we dont know they said" after a week she phoned them to see if they found them, we cant find them they said, this went on for about 3 weeks, we have now made a claim for the cost of the documents, that was 6 weeks ago they still havent gotten back to us! might have to go to fair go i think!!:angry:

[mikey]

At least all Couriers spot the 'Beware of Dog' sign on my gate ... there are a lot of other of people types like Donation Collectors, Mormons, etc, who don't spot the sign and simply enter,,, they run the risk of meeting Mr Dog who may or may not exist.

Unfortunately, the 'Beware of Dog' sign also means Couriers leave boxes clearly marked as fragile electrical items in the rain on the driveway ... duh. The smart drivers beep their van horn a dozen times and leave a 'Please Collect' note in the mail box if nobody comes out to collect the parcel off them.

have had please collect notes left before, this one "apparently" left it on the door step in view of the street, an they are taking his word for it, they say it was delivered so no insurance.

i have a doberman, an signs on the gate saying the doberman doesnt like mormons, caseu some people get scared of a doberman bowling up to them at break neck speed. nothing about couriers, thi

[Kendog]

Technically this idea is fraud but hey.....


If you receive a package on your doorstep which was meant to be signed for and there no sig, ring up a few days later and say you never recieved it and see what they say, either they lie to you and say it was signed for and you say no it wasn't I have it right here and no signature, you have failed on your part of the contract entered into and I want my money back! or you say nup not here you owe me the postage plus the value of the item!

If everyone does this maybe they will start to actually hold up there end of a contract!

I actually did that with the Xmas pressy from my Ma, until they told me the courier would have to pay out of his pocket. I felt guilty and took it no further, still pissed me off and my ma was furious at having paid extra for nothing.

[sAsLEX]

I actually did that with the Xmas pressy from my Ma, until they told me the courier would have to pay out of his pocket. I felt guilty and took it no further, still pissed me off and my ma was furious at having paid extra for nothing.

Whats the saying reap what you sow....

make the bed you sleep in...


If they cant fuckin do something as simple as getting a sig on a saig required parcel they deserve every dollar they lose

[poorbastard]

Had the exact same thing happen with a radar I had sent down to me in the courier. A[parently they had delivered it and left it on the front step, funny thing is it must have been stolen while I was in bed in broad daylight.
Couriers didn't want anything to do with me and put me from person to person.

In the end luckly the sender cashed out and sent me another one.