How to change the system:

[crack]

Have a read and let's see what you think:

The problam Dad and I experienced was In MY OPINION due to a POOR comprehension of english, I suspect in the hearing/sounds.

Three weeks ago my old Dad happened to collapse while I was there, he had a wrist activated emergency services notification thingy, I pressed the button, expecting to have the ambulance service call back through the system, which is a hands free talk system.

After a few minutes Dad came around, I calmed him down re-assured him, but no reply from the service, so not knowing if I should pick up the phone or not, as It would block the service from calling Dads place,(me).

Dad became more aware and asked if I had pushed the button, I sais yes, about 4-5 minutes had passed, so I pick up the phone, dial 111, ask for an ambulance, a english speaking Indian-Pakistany lady in AUCKLANDS Central call unit, She asked my address, I say Wainui court Palmerston North, she tells me there is no Wainui court in Upper Hutt,???? I reiterate all again, she comes back almost verbatum,"I can not find Wainui court in Upper Hutt", (Now I am getting a tad pissed off) So I held my temper and said it all again, she again did not get it, to which I asked have you dispatched an ambo? "NO" I do not know what address to send it to,I cannot find it in Upper Hutt?(FFFFFFFFFUUUUUUUUUUUUCCCCCCCCKKK)

I hung up, right or wrong, but I hung up, Dad started to rally, I made him a cuppa and said look I will run you to the medical center, when the phone goes again :

A male from the Wellington and southern region ambulance control, asked for the address, I gave it to him, asked if an ambo had been dispatched yet, he says no: Says to me he will dispatch one and confirm the address as Waiwaka street ????????, FFFFFFFFUUUUUUUCCCCCKKKKK, I tell him again.

Dad is now fully conscious, and says to me :QUOTE "No one seems to get it right any more! do they boy?"

By now 45-50 minutes have passed I put Dad in the truck and take him to the Medical center, as we get to the corner at the end of his street, an Ambo, I stopped briefly, told the lady driver briefly, to which she replied put it in writting, I am so sorry, poor lady.

Now Dad said to me: Boy what if it had been a young mother with a young child really in need of emergency help, they wouldn't stand a chance.


If they come here, speak the language, and as for regional control centers, well it all comes down to cost, doesn;t it.

Shit years ago you called 111 and you got Mrs Jones, or Fred Smith, or so and so, from your own town or city, and it was never ever a problam.

Incidentally this happened on Friday the 2nd March at around 10:55 Am.

Dad was admitted into Hospital again on Monday the 5th where he spent 10 days on a drug to hopefully clear an arterial blockage, he lucked out and is now back home.

I have posted a scan of a NEws Paper article in POINTLESS DRIVEL under "Sick of Race Based Argument" can not re-attach it here:
Maybe Mods can:
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[Brian d marge]

Fella I would be LIVID ..I would frog march the local Mp down to my dad in Hospital and make him earn his money !

So to speak

But its not the Indian lady in ( possibly India ,,true!!) its the fault fair and square on the centralised call system.

The only thing I could think of is give a big road near your house ..let the local ambo figure it out from there ???


If I dial 119 here in Japan ( 110 for police ) then I get the local plod /ambo
calls are routed to the nearest ambo/ police house

Ambo rides are free ( sort off , you claim back the money ) ..and you can call them even if you are worried and it aint an emergency !

Dude you have every right to be pissed off ....not at the indian woman ( side note why does it seem every decond indian is an Electronics engineer ????)

but at the dumb bunnies who put the cheap / oh thats a good idea at the time ,,,not Idea in place

Stephen

[crack]

Firstly I suggest you write a letter of complaint to St John Ambulance.
(Yes goes without saying)

There is no point complaining here as it achieves nothing but us hearing one side of a story, St John's Comm centre staff being given a bad name (weather or not it is warranted, they have no course for rebuttal on here), and possibly colouring yourself as being racist, even if that is not your intent.
Now for the rest of your post.
There are no Indian/Pakistani call takers in the Auckland Regional Communications Centre (RCC).

(Let me say I possibly could be mistaken with the ACCENT)

If you called from Palmerston North and you got Aucklands RCC it is because all 111 call takers in your region were already on calls.
How do you know it was Auckland?

Because after repeating my self the 2nd time, I asked where are you "I am In AKL SIR" don't you know where Palmerston Nth is?

Did you mean Friday the second of FEBUARY?? ( Yes because it was my first day home from work)

I assume you meant that.
Recently (like two weeks ago) the Auckland RCC took over most of the North Island 111 calls and Ambulance dispatching. The exception is from about Waiouru south. Yes cost may be one factor among many others.

Now I am not saying it was the case with you, but often when people call the 111 line it is under times of duress,

( I realise this, and I made a deliberate effort to remain calm, due extensive "TRAINING" I did get more progressively pissed though)

and the call is not always clear, sometimes phone lines can be scratchy or cell reception dodgy, all of this can on the odd occasion lead to misunderstandings from either party.

Usually the call taker will ask for the spelling of the street

(Yes she did, yes I spelt it out)

if it is not obvious, then every street with that name in the country will come up on the screen.............

Just got a job, will finish this later

Matey you guys "I am correct arn't I "AMBO". Have my deepest respect, I am not getting at you guys at all, please lets get that clear.

Maybe you are in a position to LISTEN TO THE TAPES?.

PS: I am on leave from 06:00 hrs, and will be back in 14 days, I will endeavour to get on the computor at home, but will have to wrestle the kids and the trouble & strife.

:whocares: :whocares: :whocares: :whocares:

[avgas]

i completely agree with you mate - speak english or go home. Your useless to us otherwise.

[Quartermile]

I don't want to appear racist, although I probably am but I do get very frustrated by forign people ringing up for companies,

can they get a paperwork job or something like that I have enough trouble trying to understand them at work.

But I think if they are answering phones for any 111 service this is bad a when people ring this number they are generally under pressure or stress of some type and my not have time for sorting out what the answerer is saying.

[Paul in NZ]

Actually - I have a feeling that there are some bigger issues looming with the whole 111 thing lads... I'm afraid people are going to have to shift their thinking a little regarding the whole deal but can I ask who your fixed line service provider is?

Cheers

[Lias]

We need to deport every immigrant who cant pass an aural english test. Not a written test of their understanding of the english langauge (hell half of US would fail), but a test where someone listens to em jabber away then says "sorry mate you cant communicate effectively, sod off home".

Wanders off to listen to S.O.D - Speak English Or Die.. Great song :-)

[Finn]

i completely agree with you mate - speak english or go home. Your useless to us otherwise.

So where do the maori's go?

[Finn]

You can't blame the immigrants. NZ is falling apart so businesses and organisations will hire anybody to fill seats.

The problem is much deeper and it's not just emergency services. Every government agency is fucked.

[avgas]

You can't blame the immigrants. NZ is falling apart so businesses and organisations will hire anybody to fill seats.

The problem is much deeper and it's not just emergency services. Every government agency is fucked.

Only a matter of time untill IRD is redirected to Mumbai

[terbang]

You can't blame the immigrants. NZ is falling apart so businesses and organisations will hire anybody to fill seats.



Must be falling apart cos some poor sod gave Dover a job..!

[Finn]

Only a matter of time untill IRD is redirected to Mumbai

Oh yeah, there's always an exception. IRD are VERY good at what they do although OSH aren't very happy with them for not using condoms.

[Finn]

Must be falling apart cos some poor sod gave Dover a job..!

You don't need qualifications and fluency in English to push the tea trolley around.

[scumdog]

You don't need qualifications and fluency in English to push the tea trolley around.

They left him in charge of a TEA TROLLEY??????? what the hell were they thinking of, - the poor prick is way over his head in that job!!

[scumdog]

Yeah - and get that lazy-arsed punkka-walla brother of yours to hurry up, I'm getting all hot and sweaty here.

[doc]

You can't blame the immigrants.
Yep them immigrants soon as they get here accumulate couple speeding tickets don't pay then they can't leave cos they are unpaid.

[Guitana]

They left him in charge of a TEA TROLLEY??????? what the hell were they thinking of, - the poor prick is way over his head in that job!!

I'd be more concerned about what he was putting in the tea and stirring it with!!!!!!!!

[Patrick]

Yeah - and get that lazy-arsed punkka-walla brother of yours to hurry up, I'm getting all hot and sweaty here.

Be fair... Palmerston North and Upper Hutt sound the same, don't they?

[crack]

Well I just got home,

I will look at this again in the morrow sometime, I have letters pending to the players concerned and I will post there replies.

I don't care if people thik me a racist biggot, what each of us thinks as racisim will be different, and I am not against Immigrants:

I am against losing my way of life, or having my way of life reduced to the feel good level of the Liberals, with out an understanding of the immigrants culture.

This with Dad, I have been stewing on, wondering how to play my cards, it has taken me 3 weeks, " shit I am thick" but play them I will, as I now have started, this forum suits as an on record public dated "letter", now for the games.

Crack!

:whocares: :angry: :whocares: :angry: :whocares: :angry:

[Brian d marge]

Completely untrue, you have no idea how the 111 system works do you.

No that is incorrect advice.
Give your exact location.

( that was just a thought..... yup probably best to give exact adress to avoid confusion ...

I'm surprised Stephen, your comments are usually level headed.

Didnt come out as I thought ! rephrased i assedumed that it is a centerlised calling system ?? ( I thought it was )

and that theres no point in blaming the call center person when the address isnt showing up on the screen infront of her ...

The bit about india was meant to say that with a lot of countries outsourcing call centres to india ( litterally india ) ... i wouldnt be at all surprised if the powers that be said the call centre IS /will be outsourced to a compeditive company ....( that just so happens to be in india )

Stephen


who blames alchol for any disturbance felt in the force

PPS ....why did it take so long for the ambo to arrive?? ..I know they are not super human ,, and 99.99 % are on the ball ..( having used their services many a time ,,found em to be spot on ,,,,) ...but this time ,,does seem on the face of it to be excessive

[Macktheknife]

This doesn't sound right to me! I know that occasionally things can be delayed, but this is extreme, are you sure you have told us the whole story crack? From how you tell it it sounds like it took 45 mins from your dad starting to feel better to being able to speak, and in that time you made a cup of tea and answered the phone to ambo's. Is it possible that you weren't as clear with your directions as you thought?

[Jantar]

. Is it possible that you weren't as clear with your directions as you thought?
Like confusing Palmerston North and Upper Hut? Somehow I think that type of confusion is unlikely. We have had a number of similar incidents in the deep south recently, like dispatching an Invercargill ambulance for a call out in Outram (25 kms from Dunedin and 11 kms from Mosgiel). The centralisation of call centers was always going to result in this confusion considering the number of duplications of streets, roads, suburbs. and even towns.

The only way around it is to keep your GPS co-ordinates by your phone and read these out along with your street address.

[scracha]

langauge (hell half of US would fail), but a test where someone listens to em jabber away then says "sorry mate you cant communicate effectively, sod off home".

Awwwwwesum idea bro'. Evin immigrant blokes who do heaps of work and have speeshyul skulls shouldn't get into AoTearoha/New Zilon unless they cun be understood by thuck kiwi's like yourself".

[Lias]

Awwwwwesum idea bro'. Evin immigrant blokes who do heaps of work and have speeshyul skulls shouldn't get into AoTearoha/New Zilon unless they cun be understood by thuck kiwi's like yourself".

My work is extremely multicultural (europeans are a small minority amonsgt the thousand odd staff). I work day to day beside 2 1st generation immigrants (Indian & Filipino) who have better english skills than half the european and maori staff, but we also have quite a few migrant staff who we can barely communicate with (Mostly pacific islanders and chinese). It's not rocket science to me to only let migrants with good english skills in.

I hardly think it can be called a redneck view either because alot of the non european staff at work get pissy with the "hurroh dis meleu'apalngi from da manukau site. I no can login the confuser dis afamoon" users too.

[crack]

This doesn't sound right to me! I know that occasionally things can be delayed, but this is extreme, are you sure you have told us the whole story crack? From how you tell it it sounds like it took 45 mins from your dad starting to feel better to being able to speak, and in that time you made a cup of tea and answered the phone to ambo's. Is it possible that you weren't as clear with your directions as you thought?

Yes Mack I think I am pretty accurate with the times, yes it was extreme.

From when I pushed Dads wrist alarm, to when we stopped to converse with the Female Ambo driver bloody close to 50 minutes.

The call was made after pressing the button and hearing nothing at 10:50-10:55 am.

Dads MONITORING COMPANY ACCORDING to their logs, they dispatched an ambo at 11:03 am.

I walked Dad into the medical centre at 11:45-11:50: you do the math!

I have found out a little bit of info that I will post in the near future.


QUOTE Speedie:( sorry I pasted) crack has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

Can you PM me your email address or something please.(Done so)

Will check my Hotmail shortly! and I can recieve pvt messages.
Chr's
Crack

[jonbuoy]

I am racist. I don't like having to explain things in pigeon english to a Doctor or any call centre. I'm not rude - I just hang up and dial again. How popular would we be in India if the situation was reversed. We would probably have been stoned to death.

[thehollowmen]

Trying to get a cop car and ambo to an accident north of Dunedin "Which must be near the four way intersection" which are two T intersections about 2 km apart. We later found they'd been dispatched from christchurch.

Nup, I've given up trusting 111 after that too. I'll dial 111, give them the address twice and tell them to trace the call.

Anything away from a city I'll drive.

Seriously in this day and age if you want something done right sometimes you've got to do it yourself.


Like confusing Palmerston North and Upper Hut? Somehow I think that type of confusion is unlikely. We have had a number of similar incidents in the deep south recently, like dispatching an Invercargill ambulance for a call out in Outram (25 kms from Dunedin and 11 kms from Mosgiel). The centralisation of call centers was always going to result in this confusion considering the number of duplications of streets, roads, suburbs. and even towns.

The only way around it is to keep your GPS co-ordinates by your phone and read these out along with your street address.

[scracha]

It's not rocket science to me to only let migrants with good english skills in.

Well it's your employer who's giving them jobs and presumably giving them a job offer in the first place to help them immigrate. From this I'd deduce your employer is trying to keep labour costs down and that's the real issue. Don't blame the immigrants nor the government, blame tightarse employers who're driving skilled kiwi's out the country and replacing them with skilled immigrants who may not have English as a first language.

[scracha]

I'm not rude - I just hang up and dial again.

That is so ignorant. Have you actually thought about how YOU appear to someone on the other end of the line?

Normal routine for me is to come back to office. Find a half dozen messages. More often than not half will be from some retard who obviously gets confused by new technology like answering machines so hangs up a few seconds after the message. Gawd only knows why they wait for the full message before hanging up. Sometimes they won't leave their number and complain when I don't call them back. Of the messages I can decypher, I call them back. Once or twice a week I get some ignorant bastard who just hangs up on me because I don't speak with the local twang.

If you don't understand someone politely ask them to slow down and repeat the message. If you really can't figure out what they're saying ask to speak with someone else.


How popular would we be in India if the situation was reversed. We would probably have been stoned to death.
Well you know the saying about getting what you pay for? If the situation was reversed we'd probably stone THEM to death for the $hit wages and arsey customers.

[jonbuoy]

That is so ignorant. Have you actually thought about how YOU appear to someone on the other end of the line?

Normal routine for me is to come back to office. Find a half dozen messages. More often than not half will be from some retard who obviously gets confused by new technology like answering machines so hangs up a few seconds after the message. Gawd only knows why they wait for the full message before hanging up. Sometimes they won't leave their number and complain when I don't call them back. Of the messages I can decypher, I call them back. Once or twice a week I get some ignorant bastard who just hangs up on me because I don't speak with the local twang.

If you don't understand someone politely ask them to slow down and repeat the message. If you really can't figure out what they're saying ask to speak with someone else.


Well you know the saying about getting what you pay for? If the situation was reversed we'd probably stone THEM to death for the $hit wages and arsey customers.


Yeah sorry don't care what a stranger on the phone thinks of me, I just want things sorted, its a tough world. I usually find a way to get off the line without being openly rude.

[crack]

The Dad sager is ongoing, in that I have not recieved the info I requested from the parties, now I wonder WHY!
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