BP pump policy

[sinned]

Reported on news that from today BP will only turn on the petrol pump after the attendant has viewed the car has a registration plate fitted. This is all to do with those who arrive without plates fitted and drive away without paying.

How will this affect us filling up bikes; if the cameras can only see the front of the bike? I am interested to hear of what happens over the next few days as bikes line up for filling at BP.

[Grub]

I refuse to use any service station that requires pre-pay - at any time of the day or night. The Paremata Mobil has pre-pay at night, we have stopped using them at any time

[Albino]

Hey BP, if you had staff on the forecourt helping customers then you probably wouldn't need to do this.

I'm with Grub on this, prepay loses my business.

[Devil]

Meh, who needs help to use a bowser.

I've never had to pre-pay at a so called pre-pay station, usually eye contact with the person behind the register is enough.

But primarily I aim for Mobil anyway, with eftpos at pump.

[Dargor]

I work at a shell station, if we see someone without plates we stop there pump and tell them they have to pre-pay.

When on prepay if someone asks us to let them full up we authorize it and there's no problem.
I cant understand why people are so scared of prepay, i had some guy almost in tears over it.

If people didnt steal from us we wouldnt have to do it, but with prims about, what would you do .. thats legal.

[Usarka]

I doubt most people are "scared" of prepay youd have to be right poofter. But i'm another who cant stand it. some of us are busy and its a pain in the arse having to wave your arms at the gimp behind the till who has a busy forcourt and 4 paying customers to contend with. You don't see any shops making you prepay before you go in and get your shoes or whatever.

But yep you are entitled to implement pre-pay but realise that you lose business over it whever you agree with the customers rationale or not.

might get a licence plate bpcunts see if they turn the pumps on for me. im sure shell would bahhahahaha

[Krusti]

Don't have a problem with pre pay as such but do have one with stations that require you to stipulate how much you want!

"I want to fill my car up"

"How much?"

"I don't know"

Was a real problem in our old Chev Statsman which had a fuel gauge that only ever went down to half, buggered if I know!

Called in to BP Cambridge one night, handed over my BP fuelcard and they still wanted to know an amount, I left!

[Conquiztador]

Take a few things in to account:
- They are paid minimum wages. From $11.25 to about $13/h
- There is almost no profit in petrol. Honestly!! We are talking about cents here.
- If someone leaves without paying it is the ones working that get the shit.
- They work (for those minimum wages) night time to feed their families while we sleep.
- If you have ever worked in a service industry you know how much one azzhole customer can destroy a whole day.
- The rising rate of station robberies night/day time is something they have to live with all the time.
- If you are in such a hurry that you do not have time to go up and say: "Hi, I would like to fill up my bike. Probably be $30. Is that OK?" then you should learn to do some time management. We are talking about 30 seconds of your life here...
And lastly, if you are in a pissed off mode, why take it out on a 20yo that is only there to try to save enough $$'s to buy their first bike? Shit, you might even change their mind when they realise that bikers are bigheaded non-considerate azzholes.

Learn to be a little more friendly. A smile goes a long way!

OK, I get off my box.

[u4ea]

If I want gas and its on prepay its no big deal..I just do whats necesary..no-one bitches about the discounted prepay fuel dockets from the supermarkets do they!!!!!

[Oakie]

I like my local service station (Mobil Queenspark). I rock up, fill my bike myself with no-one asking to fill it themselves or saying I shouldn't sit on it and fill at the same time. Then I walk in with my helmet and dark glasses on and they give me a smile and a nice greeting as they take my money from me.

[Paul in NZ]

Yeah - its a pain but thats the way it is. Too many other things to get stressed about in life to worry about it....

[sAsLEX]

Take a few things in to account:
- They are paid minimum wages. From $11.25 to about $13/h
- There is almost no profit in petrol. Honestly!! We are talking about cents here.
- If someone leaves without paying it is the ones working that get the shit.
- They work (for those minimum wages) night time to feed their families while we sleep.
- If you have ever worked in a service industry you know how much one azzhole customer can destroy a whole day.
- The rising rate of station robberies night/day time is something they have to live with all the time.
- If you are in such a hurry that you do not have time to go up and say: "Hi, I would like to fill up my bike. Probably be $30. Is that OK?" then you should learn to do some time management. We are talking about 30 seconds of your life here...
And lastly, if you are in a pissed off mode, why take it out on a 20yo that is only there to try to save enough $$'s to buy their first bike? Shit, you might even change their mind when they realise that bikers are bigheaded non-considerate azzholes.

Learn to be a little more friendly. A smile goes a long way!

OK, I get off my box.


Yeah but you go in.

The old bit behind the counter is a little confused with the Credit card you hand her and takes 5 minutes to charge the 20 bucks you think you will need.

You fill up, bugger only 15 went in.

Go back in to get the card refunded the unused amount. 10 minutes later you are still there as she is confused, the foreigner next to her is no help, so you suggest just giving you the cash, that takes another 5 minutes.

30 seconds? Where you work that?

EDIT not a mom and pop store in the wops, but the big mobil on Wairau at 4 in the afternoon!

[Krusti]

My gripe was that I had a BP fuelcard, my personalised plate on car is the same as the surname on card and I have my drivers licence. Fill it up please.

Still wanted an amount!

Any other time eye contact gets the pump fired up, if not a friendly wave works. I don't have a problem with this.

[ceebie13]

How will this affect us filling up bikes; if the cameras can only see the front of the bike?

Hey Dennis... practice your slow speed manouevering skills mate and do a couple of laps of the forecourt in varying directions beforehand so that the camera(s) get a good glimpse of your rego. That'll piss em off.

I cant wait to see what happens when a whole posse of bikers arrive en mass to fill up...

But I've already seen a notice on the pumps at BP Upper Hutt which states that the attendant must "authorise" the pump use. As yet I have had no problem with refusal due to no visible (front) plate. Probably cos I've been in the cage!!

Interestingly though, if it became an issue, a KB boycott of BP stations could be an idea. Bikers are by nature an honest and friendly bunch and I'm imagining the loss of their custom might just make BP think twice.

God help us if all the petrol companies jump on the bandwagon though.

[Conquiztador]

Yeah but you go in.

The old bit behind the counter is a little confused with the Credit card you hand her and takes 5 minutes to charge the 20 bucks you think you will need.

You fill up, bugger only 15 went in.

Go back in to get the card refunded the unused amount. 10 minutes later you are still there as she is confused, the foreigner next to her is no help, so you suggest just giving you the cash, that takes another 5 minutes.

30 seconds? Where you work that?

EDIT not a mom and pop store in the wops, but the big mobil on Wairau at 4 in the afternoon!


My gripe was that I had a BP fuelcard, my personalised plate on car is the same as the surname on card and I have my drivers licence. Fill it up please.

Still wanted an amount!

Any other time eye contact gets the pump fired up, if not a friendly wave works. I don't have a problem with this.

If on bike: Go up to counter, leave helmet and say: "I want to fill up, not sure how much, but keep the helmet until I done".

If car: " Hi, I want to fill up. Not sure how much, but here, hold on to my driving license until I am done"

Always works for me!

[Albino]

I'd suggest that the busy service stations (usually the ones which are a hassle to get a fill when its on prepay) wouldn't mind losing the custom of bikers. We occupy one pump just like a car, we take about as long (if not longer) when you factor in removing gear, and we buy $20 worth of petrol when we fill it up compared to cages who spend up to $80.


If on bike: Go up to counter, leave helmet and say: "I want to fill up, not sure how much, but keep the helmet until I done".Always works for me!


Conquisitor, I'll try and get a photo of the servo down the road. It takes about 10 minutes to get to the counter during a busy period. I think perspectives might be a little different based on geographical location......

[Rosie]

Having a bike with a small tank, I always want to fill it right up, rather than having to guess how much it will take to the nearest dollar/litre beforehand. A lot of places will let you fill up without pre paying. But some want you to hand over the $9 or so first, which seems a bit silly.

They should all get eftpos at pump. I think it's fantastic.

[fergie]

have to admit it it is a problem trying to guess how much fuel the tank will take. but as a petrol seller i know what it is like to loose money to a drive off. it hurts!.it At my store if anyone looks remotely dodgy i hover round them like the plague!
unless they are forum members of course!:rockon:

[sAsLEX]

Every time they don't turn the pump on, just dont hook the nozzle back up and leave it on the ground. They will soon stop that if it means they have to come out and hook it back up every time they are dicks.

The best defence is a good offence...... just dont tell the Air Farce.

[denill]

Take a few things in to account:
- They are paid minimum wages. From $11.25 to about $13/h
- There is almost no profit in petrol. Honestly!! We are talking about cents here.
- If someone leaves without paying it is the ones working that get the shit.
- They work (for those minimum wages) night time to feed their families while we sleep.
- If you have ever worked in a service industry you know how much one azzhole customer can destroy a whole day.
- The rising rate of station robberies night/day time is something they have to live with all the time.
- If you are in such a hurry that you do not have time to go up and say: "Hi, I would like to fill up my bike. Probably be $30. Is that OK?" then you should learn to do some time management. We are talking about 30 seconds of your life here...
And lastly, if you are in a pissed off mode, why take it out on a 20yo that is only there to try to save enough $$'s to buy their first bike? Shit, you might even change their mind when they realise that bikers are bigheaded non-considerate azzholes.

Learn to be a little more friendly. A smile goes a long way!
OK, I get off my box.

Yep - all of that.
I know it's a pain in the arse, specially if you want to fill.

[imdying]

Just take your time when filling up, and always fill up in rush hour. Make sure you let them know why though.

Failing that, ticking suitcases on the forecourt!

[Big Dave]

Mobil has pay at the pump. Job done.

[canarlee]

i went to fill my car the other day, no signs that i had to go in and pre-pay or anything so i stood there with the nozzle in hand and waited, and waited, and waited. so i wander upto the counter (there was only staff in there, no punters) and asked for the pump to be switched on. yes in a minute was the reply!


um, there were no punters in the shop or on the forecourt, they were having a chat! so anyways, i go back out to the car and stand there waiting for them to turn the pump on, and i waited and waited again!

so what did i do? i left the nozzle laying on the ground (well i just chucked it behind me) put the filler cap back where it should be and fucked off!


fuck em is what i say, if they cant be arsed then why should i?

[limbimtimwim]

If I know a station is going to be on prepay and I can't pay at the pump, I don't stop.

I've noticed in lower hutt (Though this might have changed) there are two competing stations accross the road from each other. One is busy in the evenings, one is empty. Why? Prepay!

[Nasty]

I don't pre-pay ... I don't do eft-pos at pump .. I go to another station.

Reason for no eft-pos at pump is that the bank holds up to $100.00 until the transaction is fully cleared .. this can take a day. I also never really know how much my tank needs. I did once go and speak to someone about pre-paying .. I had my credit card .. and I said I had no idea of the amount I needed... could they re-fund the difference ... NO .... LOL ... so I went somewhere where they still had a service ethos.

Oh well. ....

[bull]

Each to their own, i like the Pak n Sav pumps - roll up, card in card out enter pin and then start filling, finish up grab reciept and leave, exactly the same as at the mobils with eftpos at pump. Easy enough and dont need to leave the bike.
Feel a bit for the older generations whom struggle a little with the technology but i always help them out if i see them struggling at the pumps, and before anyone says there should be an attendant to help them - get a life, we are all attendants in this world and we are meant to help one another out, obviously some are better at this than others.

[sinned]

I don't pre-pay ... I don't do eft-pos at pump .. I go to another station.

Reason for no eft-pos at pump is that the bank holds up to $100.00 until the transaction is fully cleared .. this can take a day. I also never really know how much my tank needs. I did once go and speak to someone about pre-paying .. I had my credit card .. and I said I had no idea of the amount I needed... could they re-fund the difference ... NO .... LOL ... so I went somewhere where they still had a service ethos.

Oh well. ....

So they say they won't refund? If you have time why not piss them off with multiple small transactions: $5.00 - $5.00 - $2.00 - etc.

The stations need to develop and communicate a consistent and workable process. The oil companies can afford a bit of work on the business processes and change management. If I wasn't so busy I could do that for them.

[SlashWylde]

Having a bike with a small tank, I always want to fill it right up, rather than having to guess how much it will take to the nearest dollar/litre beforehand. A lot of places will let you fill up without pre paying. But some want you to hand over the $9 or so first, which seems a bit silly.

They should all get eftpos at pump. I think it's fantastic.

Good point. Mobil have this facility which is why I would favour them when I'm on the bike. Trouble is they hardly ever work, and are sometimes even disabled with a sign saying pre-pay only. FFS, Pay at pump equates to the same thing but it also frees up the counter staff to deal with non-petrol customers thus reducing service times. Pay at pump is also particularly attractive to bikers as it means that we don't have to remove half our gear to pay for the fuel.

I actually sent an email to Mobil NZ recently pointing all of this out to them but they weren't much interested.

Oh well, I'll go to Pak 'n Save fuel from now on and use my grocery fuel coupons.

[oldrider]

Why sell a million hamburgers when you can double your money by selling one house!

In other words, motorbikes might not be a very rewarding type of client to encourage, the same amount of effort for a tiny wee sale!

I don't want anyone else (there are some dickheads) trying to fill my bike and smacking the tank around with the filler nozzle or spilling gas over my hot engine!

I always fill it myself.

Cant say I have ever had any trouble at service stations anywhere and I do wear my helmet into the pay counter if I feel like it too.

Then again I am just a country bumpkin and I am never in a hurry to get to work these days! John

[MotoGirl]

We don't get these problems in Tauranga. :bleh: Every time I rock up to the gas station the cashier sees me and just lets me fill up. I never ask for them to take it off pre pay. And no, it's not because I wink at them! I don't even take my helmet off...

[zeocen]

Meh, who needs help to use a bowser.

I've never had to pre-pay at a so called pre-pay station, usually eye contact with the person behind the register is enough.

But primarily I aim for Mobil anyway, with eftpos at pump.

Same here, I have a Mobil just down the road and always use eftpos, so convenient for a biker hehe.

[Big Dave]

Reason for no eft-pos at pump is that the bank holds up to $100.00

You need a better bank.

[Devil]

Reason for no eft-pos at pump is that the bank holds up to $100.00 until the transaction is fully cleared ..

This is ONLY with credit cards, and i'm pretty sure it's just weekends/public holidays, but dont quote me on the second part.
Plain old eftpos from current or savings works fine and it only takes the exact amount.

EDIT: Re: Eftpos at pump being out of order. This can be for many reasons, the most common is that it is out of paper. The terminal will still work despite the message, you just wont get a receipt. Try it some time ;)

[avgas]

i have no issue with it, just put eftpos at the pump and im in and out.
but then what about all the 14 year olds that need the job?

[Hitcher]

I cant wait to see what happens when a whole posse of bikers arrive en mass to fill up...

Carnage. The 24-hour servo in Wairoa shuts up (literally) in the evenings. It is attended, but the operator remains locked inside the premises. In the 2005 Grand Challenge, a bunch of us rocked up at Wairoa about midnight where the previous bunch were still in deep-and-meaningfuls with the lady in the shed about prepay volumes, pies and drinks. We lost about half an hour's riding time fannying around there. And the pies were cold.

[imdying]

This would be a good time to be buying security torx screws to hold your cages plate on with... cheaper and easier than pissing about having to explain it wasn't you... cause if I were a runner, I'd be stealing a plate to do it with from now on.

BP not actually wanting to sell me petrol easily, that's fine, I'm never going to buy petrol from them again now, so it won't affect me.

[Chrislost]

Reported on news that from today BP will only turn on the petrol pump after the attendant has viewed the car has a registration plate fitted. This is all to do with those who arrive without plates fitted and drive away without paying.

How will this affect us filling up bikes; if the cameras can only see the front of the bike? I am interested to hear of what happens over the next few days as bikes line up for filling at BP.

my local BP is like this, i usually just wave to the young lady at the counter and the pump gets turned on for me...

[Skyryder]

I don't like prepay on princple. I expect to be treated with some honesty and respect as a 'valued' customer. The principle of prepay is that of suspicion and dishonesty by 'all' customers. As a nation of indaviduals we allow ourselves to be treated in this disgraceful manner. And why? Simply because the oil companies and sevice station owners put profit before customer integrity. I see a prepay sign I ride away. I will not part with my money to anyone who treats me with such contempt. Not going to change the world; don't expect it too but I have on the odd ocassion got off my bike or out of the car walked into the service station and simply told the assistant that because of their policy they have lost my buisiness. 'Wot' next? Barriers in the forecourt, barbwire and machine guns.:sick:

Skyryder

[geoffm]

The gas stations have disabled Eftpos at pump because they lose all the sales of choccie bars etc from punters in the shop - that is where they make the money. All the stations that had it seem to have taken it out.
I don't do prepay. If you don't want my money, I am not forcing you to take it.
Geoff

[-George-]

The new system just means when a car pulls up the attendant has to hit 2 buttons to allow the pump to work, half the time they can have the pump ready to go as the customer is pulling up. If you don't have plates on your car it shouldn't really be on the road .. if theres a reason why it has no plates go in and explain briefly and im sure you'll have no troubles geting the pump authorised. Bikes don't do drive offs really from what I've heard so the plate thing shouldn't be an issue.

Petrol stations (like someone said earlier) gain pretty much nothing off selling the petrol (4 cents per litre i think it used to be) , so it doesn't really matter how much you fill up, the money is made in the store of drinks etc.

The person behind the counter doesn't make the rules , being an asshole to them won't help anything, and next time you go in they'll probably be the asshole and "forget" to authorise your pump.

I think people these days are either just lazy, impatient, or just angry at the world and need someone to take it out on.

Petrol stations don't owe you shit, to them stopping drive offs and thefts is more important than someone having to wait a few extra seconds for their pump to be authorised.

I have had no problems so far wearing all my bike gear (helmet etc) into the stores around either.

I really don't see what the problem with all this is, I fill up my bike atleast twice a week travelling quite a bit for work and study and can handle 5 minutes at the local station every now and then.

[Dargor]

The point about bikes using less petrol so there less important customers is wrong
Bikers tend not to be theaving prims.
Bikers are competent/able to work the pumps them selves.
Prims often get less than bikers dispite being in a cage thus visit the station more often thus steal more and smell.

[BIGBOSSMAN]

I work at a shell station, if we see someone without plates we stop there pump and tell them they have to pre-pay.

When on prepay if someone asks us to let them full up we authorize it and there's no problem.
I cant understand why people are so scared of prepay, i had some guy almost in tears over it.

If people didnt steal from us we wouldnt have to do it, but with prims about, what would you do .. thats legal.


I'm sick of being treated like a criminal because some gene-deficient fucktards have buggered off without paying their bill. Prepay is ok at the pump, but get fucked if I have to wave my arms like some fricking loony in order to get served.
I'll take my business elsewhere thankyou. :yes:

[Usarka]

The person behind the counter doesn't make the rules , being an asshole to them won't help anything, and next time you go in they'll probably be the asshole and "forget" to authorise your pump.


the staff should blame the bosses for this, they're making them execute the "rules" knowing full well that it pisses the honest customers off.

i don't get mad i go elsewhere simple (as do a whore load of others)

[Big Dave]

Carnage. The 24-hour servo in Wairoa shuts up (literally) in the evenings.

As they do on Remuera Rd.

[mbazza]

I'd happily pre-pay the $4.50 my 10 day commute costs!. Don't need to though, staff are usually laughing themselves silly over something. May be the sight of me on the scoot! Cheers

[Street Gerbil]

I only pre-paid once when I was running on fumes. Now that I got a bike with a fuel gauge, it ain't gonna happen again.

[sunhuntin]

i work for bp 2go [i finished my most recent shift at 7pm tonight] and we go on prepay from 6pm every night. all 4 of the bp stations in wanganui do this. i hate prepay as much as you guys do... means heaps of fucking around looking stupid and lazy while waiting for the pump to set itself up.
i didnt see the article, but im guessing its mainly referring to those bps owned by bp [bp connect mainly] the 2go sites are, for the most part, locally owned and operated.
i havent been told that we have to site and note license plates, and it would be a hassle due to cars being side on to the shop. we will make a mental note of cars who have suspicious looking owners. the drive off detailed below, the owner seemed odd, so noted the car description and plate.

fuelcard customers and credit card users: we will hold your card while you fill up. eftpos, and we have to have a specified amount. we will refund anything different between the specified amount and the amount that actually went in [ie, you wanted $50, and only got $45. you will get the $5 back in cash]

i get min wage. in the last week, ive been called a fuckin bitch at least once, and my co workers have been called and treated worse. the reason for my insult? i was doing what OSH and the law states, by refusing to fill an lpg bottle that had an illegal fitting. had i bowed to his will, i could have lost my job, copped a huge fine, and lost my site their lpg license. same with expired bottles... everytime, i get the old "it was filled here last week" or "its been tested, but i pulled the sticker off" guess what color most of them are? two of my senior staff have been threatened, and both have nearly been hit in the head with 9kg bottles at least once.

i always tell anyone on two wheels they can leave their kit on. i dont say anything when they sit on the bike to fill, and ive never attempted to fill someones bike without permission. i have been granted the honor of doing that only 3 times in the nearly 2 years ive been there. not once have i had a biker cause any trouble.
ive had one drive off in that time. was in the middle of the day, to the tune of $70-odd. we called the cops as soon as it happened, and the theif was later caught doing 120k, in a 50 zone, less than 5 mins from my house. :third:

most of the trouble we have comes from people who are wearing clothes. dont be surprised if the next thing is stripping naked before you pay. :sick:

we give full forecourt service [i was told today my co worker is leaving, so my service was more cheerful and immediate tonight.. put me in a real good mood!] except, sometimes after 6pm, it will go self serve so i can work on stock levels and rotation. we will always serve if asked.

i love my job, and intend to be there for a while yet, but some of the customers just make you want to cry. the majority, however, make your whole day brighter, and make it worth the crap. the best thing about it, is meeting the occasional kber! ive met two so far that i know of.

[jtzzr]

, i usually just wave to the young lady at the counter and the pump gets turned on for me...[/QUOTE]

Shit I tried that once and got arrested for sexual harrassment.:shutup: p/t I just go in and flash the fuelcard and all is good (but I go to the same place all the time , and that helps heaps), if they don`t respond push the fuck out of the intercoms they have ,drives them nuts and even after they have made the transaction keep doing it because it drives them nuts.

[_Shrek_]

mobil down here r going pre pay unless they know u by 1st name coz to many bac-sides r doing a runner so best thing u can do is fill up @ the same place so when u do cum in after 6 it wont b a problem :scooter:and if u r out of town :whocares:

[Steam]

mobil down here r going pre pay unless they know u by 1st name coz to many bac-sides r doing a runner so best thing u can do is fill up @ the same place so when u do cum in after 6 it wont b a problem :scooter:and if u r out of town

Hi, welcum 2 da site. We mstly spk nglsh hr, but ur free 2 luk like a 14yr-old if u wnt.

[sunhuntin]

Hi, welcum 2 da site. We mstly spk nglsh hr, but ur free 2 luk like a 14yr-old if u wnt.

you managed to read that?? LOL.

*must spread rep around before giving it to steam again* bugger. ill owe you that one!

[Virago]

mobil down here r going pre pay unless they know u by 1st name coz to many bac-sides r doing a runner so best thing u can do is fill up @ the same place so when u do cum in after 6 it wont b a problem :scooter:and if u r out of town :whocares:

Do you write like that at work? :shit:

How about dropping the over-the-top txt speak and acting your age.

[twinkle]

- There is almost no profit in petrol. Honestly!! We are talking about cents here.


Haha i used to work for mobil. I remember my boss used that one on me once.

Boss: "See! we buy it for this and sell it for this! We only make 1.5c on each litre!" (or however much, it was it was only a few cents anyway).
Me: "Wow thats not much"
Boss: "I told you so!"
Me: "So who do we buy it from then?"
Boss: "errmmm..."
*I look at sheet*
Me: "We bought it from mobil? How much mark up do they have on it before they sell it to us then?"
Boss: "I don't know..."
Me: :rofl:

[MaxCannon]

Pre pay has always been a pet peeve of mine.

I always want a full tank so I can work out my fuel economy and so I minimize the visits to the station - more time for other things.

Fair enough if there is a sign up so I know to go inside first but it pisses me right off when I grab the pump and nothing happens, then I have to walk inside, tell them I want to fill up, pump the fuel and then go back in to pay.

This hasn't really been an issue on the bike as
A - It doesn't use much fuel at all - 25KM per litre regardless of how much I thrash it
and
B - The Shell on Newton Rd isn't prepay and it's on the way home and the Mobil up the Road from home has Eftpos at pump.
Just as well because in Mangere if you walk in with a helmet on they open up the till out of habit. I've seen cop cars at that station about a dozen times over the past couple of years.

[-George-]

the staff should blame the bosses for this, they're making them execute the "rules" knowing full well that it pisses the honest customers off.


Working for BP over 2 years around study I've found the large percent of honest customers don't really care, they understand why these 'rules' are put in place and they'll come in and joke with you about it, its the people who already seem to be in a stink mood that like to make a point of being a c#nt about things. I am a customer at petrol stations too and personally I don't mind waiting a few extra seconds / minutes for the place to do their thing. When I pull into the petrol stations on my bike or in the car the wait is minimal.


I'm sick of being treated like a criminal because some gene-deficient fucktards have buggered off without paying their bill. Prepay is ok at the pump, but get fucked if I have to wave my arms like some fricking loony in order to get served.
I'll take my business elsewhere thankyou. :yes:

If I go to say The Warehouse and am wearing a backpack I don't mind taking it off and leaving it at the counter, and when I go to the bank and have to wait at the doors to get "buzzed in" cause they have to second look me I don't take offence, they are just doing their jobs and in the end helping prevent theft or possible danger in the bank case .. and in the case of pre-pay at night. When you've done a shift through the night on a Friday or Saturday you'll apreciate the shut door policy. You get alsorts of lose cannons coming in.

You'd be suprised at the amount of drive offs some stations get, I know this new 'authorise pump' thing has already cut back drive offs (to basicly no drive offs at all) at a few places that were notorious for them. So I guess in the end the loss of the odd customer is just something the busines will have to deal with.

I know alot of people seem to think its a stink idea but it seems its the way of the future to come (well until all stations become eftpos equipt with no store), so I guess all we can do is accept it and get on with things ... theres way more concerning issues to put time and worry into in my opinion.

[-George-]

Oh and as for the having to pay and get refunded thing on night pay ... I personally just turn the pump on when someone comes up and asks nicely, my mate who works nightshift through the week is the same, I hate uptight customers so try not to be an uptight attendant ;)

[Zapf]

is meeting the occasional kber! ive met two so far that i know of.

Waves! :) :sunny:

[sunhuntin]

warehouse wont let me leave my bag at the counter. but im friendly with the security staff, and they just nod and smile now.

EDIT: hi zapf and tri_boy!!

[Renegade]

i love eftpos at pump, mobil rarely works but pak n save is reliable, i hate attendants wanting to pump my gas, its my my bike ill feed her, BP connect is only good for their pies anyway.

[swbarnett]

Don't know if anyone's mentioned it already but Mobil in Auckland has gone pre-pay 24hrs. The only redeeming feature is their eft-pos at pump (when it works). For me this is the ideal solution. Go pre-pay if you must but provide us with a reliable way to pay at the pump and activate it ourselves.

[alecks69]

but bp have the best petrol! 98 people thats good shit im a bp man through and throughlove there pies and service aint to bad so go in and say fill on 4 please mate simple?
no boy cote bp butter chicken pies ar the best any time.

big ups to any bp workers now please dont spit on my pie

[xwhatsit]

As they do on Remuera Rd.

The Shell (I think?) service station on Remuera Rd (the closest station to the Newmarket end) has no prepay at night, just wave at the attendant and pick up the hose. That said, they don't offer 98, which is a pain in the arse.

[xwhatsit]

If I go to say The Warehouse and am wearing a backpack I don't mind taking it off and leaving it at the counter, and when I go to the bank and have to wait at the doors to get "buzzed in" cause they have to second look me I don't take offence, they are just doing their jobs and in the end helping prevent theft or possible danger in the bank case .. and in the case of pre-pay at night.

No, that gets right up my nose. That's one reason I don't bank with National -- the fact they treat me as if I'm some armed offender by scanning me for metal then making me wait around outside and look like a tit until one of their staff can be arsed opening the door for me. I also don't like having to leave my bag at the front of a shop -- do I look like a shoplifter? I bet if I came in wearing my dress suit they wouldn't ask me to leave my bag with them.

I think it's damned rude. I'm prepared to pay a little extra just to be treated with respect. They may lose more money to theft and what have you, but they'll have the lasting goodwill of their customers. That has to be worth something to their bottom line.

I agree with your sentiments regarding the staff, however. I too work in the service industry, and it makes you feel a bit shitty when a customer holds you personally responsible for some piece of company policy that upset them. Many times I actually wish I could side with the customer, but it's better to be abused by one customer than the repercussions you might get from your boss. I had a nice lady the other night who grasped this (perhaps she was in the same situation as a student?) -- was about to get really shitty with me, until she thought for a second, changed her manner, and told me `you might want to mention X and Y to your boss the next time you see him.' I thought that was tactful. <hints id="hah_hints"></hints>

[scumdog]

I refuse to use any service station that requires pre-pay - at any time of the day or night. The Paremata Mobil has pre-pay at night, we have stopped using them at any time

Wots prepay??:scratch:

After reading even more of the above I'm glad I live in the prehistoric 3rd world South.. '

[scumdog]

I like my local service station (Mobil Queenspark). I rock up, fill my bike myself with no-one asking to fill it themselves or saying I shouldn't sit on it and fill at the same time. Then I walk in with my helmet and dark glasses on and they give me a smile and a nice greeting as they take my money from me.

Sounds like here.
Often is rock up to the Mobil, the dude hands me the nozzle while sit on the bike with my helmet/skull mask still on, I fill up, put the petrol-cap back on, hand him the nozzle and say "Put it on my account, see ya later" and ride off..sweet!!

[xwhatsit]

Sounds like here.
Often is rock up to the Mobil, the dude hands me the nozzle while sit on the bike with my helmet/skull mask still on, I fill up, put the petrol-cap back on, hand him the nozzle and say "Put it on my account, see ya later" and ride off..sweet!!

It's different, though, when you use your position as a policeman to extort money and hydrocarbons out of the local economy :innocent:<hints id="hah_hints"></hints>

[_Shrek_]

Hi, welcum 2 da site. We mstly spk nglsh hr, but ur free 2 luk like a 14yr-old if u wnt.

hi Steam glad you and some others could read but i see there are a few people (judging by feed back)who don't have kids or know how to communicate with them or just don't know how to text
and to answer Virago yes i do use it at work because that is how most people use their phones in my line of work
but infuture i shell endever to write propper "have a nice day"

[sAsLEX]

hi Steam glad you and some others could read but i see there are a few people (judging by feed back)who don't have kids or know how to communicate with them or just don't know how to text
and to answer Virago yes i do use it at work because that is how most people use their phones in my line of work
but infuture i shell endever to write propper "have a nice day"

What sort of phone do you have?

The vast majority these days have predictive which is far quicker than traditional txt speak and is clearer. Kids are just lazy arses. Its no excuse.

[SARGE]

only time im even ever IN a BP is when i head up to KooMeoooo..

:innocent::whistle:


dont like the Ultimate.. i prefer the Mobile hi octane when i need it

[Usarka]

Most of the "just wave at the dude behind the counter" replies are from people who live in towns with less that 200,000 people! :lol:

i was reading the bp press release saying how quick it was for the counter dude to look up and turn the pump on. in that case why don't they just leave the bloody thing on and only turn it OFF for dodgy looking characters??????

one can only assume because it's not always that quick and easy is it.

[westie]

What a stuff around! There is no way that I am going to pre-pay. I'm stubborn and I like it that way!

IS this the "service" industry? No its the money taking industry.
If it was the srevice industry then they would find a way that best serves us the customers rather than finding a way to get money out of criminals.

I go to mobil as they have eftpos at the pump(which is sometimes broken :doh:) But as a stubborn customer it suits me fine.

Come on servos get some of that latest technology and sort it out!

[Albino]

I won't claim it as my own but someone recently said:

If you don't like Auckland now then you won't like the rest of the country in 10-20 years time.



Anyways, whats the story with changing the octane you put into a bike with EFI? Doesn't the engine management software work better if you keep the octane rating consistent?

[Grub]

Wots prepay??:scratch:

Usually after 9pm at Mobil Paremata, they turn the pumps off and the staff lock themselves inside the shop (so you can't buy anything there either)

You have to go to the hole-in-the-winda and pay for the fuel in advance. How much fuel? ... Exactly@@@! If you normally pay with credit card or eftpos then it gets really messy

[NordieBoy]

but bp have the best petrol! 98 people thats good shit im a bp man through and throughlove there pies and service aint to bad so go in and say fill on 4 please mate simple?
no boy cote bp butter chicken pies ar the best any time.

big ups to any bp workers now please dont spit on my pie

Challange 91 was the best 'till they were bought out.

All 4 of my current bikes prefer 91.

[clint640]

I don't fill with prepay if I can help it, some stations in vegas have had prepay only all day for a while, screw that, especially BP Geyser, don't ever go there, they have 20+ pumps & usually only 1 counter open, no-one on the forecourt of course. It would take ages to queue up, ask nicely if you can fill, fill up, move bike out of way of queueing vehicles, queue up again to pay...

I don't have time for that bullshit, I just fill up out of town, G.A.S Rotoma & Gull Waiotapu are great, I'll happily pay a few cents more. BP Energy Centrepoint in Taupo are awesome too.

Cheers
Clint

[vifferman]

Anyways, whats the story with changing the octane you put into a bike with EFI? Doesn't the engine management software work better if you keep the octane rating consistent?
No, it makes little difference, as even a bike like the VFR with multitudinous sensors doesn't have a knock sensor. However, if I hadn't disabled the "closed loop" mode, it would use the O2 sensors to adjust the fueling at low revs / small throttle openings.

How it works for me is I alternate between 98 and 91; it runs better on 98, but 91 makes starting in the winter a little easier.

I use BP almost exclusively (for the 98 and for fuel vouchers from the supermarket next door), but thinking about the EFTPOS at pump I may switch. I used to use Caltex most of the time, as there's a servo at the end of our street, which is handier than any others near us. But I got pissed off by some retard that used to work there who several times in a row wouldn't give me any cash out on my EFTPOS card because he'd "just cashed up".
So?!? How is that my problem? :spudwhat: Whatever happened to service?
And then another time when I went there (after several years of boycotting them), they had stupid little notes taped to each pump saying "PrePay Only". I don't mind so much the pumps being turned off, but going in and out twice to pay is a pain.

BTW - in the last 8 years or so, I've never been asked to remove my helmet when paying. I guess it's because I have my wallet out when approaching the counter. But if they ever do ask me to, I will say, "Look, I understand your reasons for saying that, but it's a nuidsance and I run the risk of dropping something. If this is your policy now, then I'm afraid I'll have to go elsewhere from now on."
I find I usually drop my keys or a glove or my change or something as it is, so I make a point of leaving my lid on and trying to not look like I'm a robber.

[sunhuntin]

viffer... some days, i refuse to give out cash.
if ive just done a drop and have not enough left, or first thing in the morning or start of the afternoon shift.
i got given a $50 note for an .80c pack of gum once... first thing on a sunday morning. told the girl to take a hike... i dont get enough change to keep me going let alone making change for a huge note. it would leave the till stripped.

i will give cash where i can, of course, but i have to think of the following shifts, and think ahead to what their till may look like. i prefer to avoid the change bag unless im desperate.

its not about lack of service if we refuse to give out cash, its about us not having enough in the till to accomodate.

as already stated, leave your kit on. i prefer it. means you dont have to put the lid on the ground where itll get covered in spilled fuel and possibly run over, or on the pump where it may get knocked off. i will sometimes pick up a lid from the forecourt and put it up on the lpg bottle stand. same with dropped gloves... i put them up on the bike.

[bimotabob]

The gas stations have disabled Eftpos at pump because they lose all the sales of choccie bars etc from punters in the shop - that is where they make the money. All the stations that had it seem to have taken it out.
I don't do prepay. If you don't want my money, I am not forcing you to take it.
Geoff

The dirty scum bags!
And I hate prepay!
Oil companies are wankers of the highest order.
Every time the dropkicks ask me at the counter if I want Junk Food
I feel like giving them a confectionary enema!.
The comments you guys have left are great!
Show them your discust... drop the nozzle and leave I love that one ha ha!


All good
BB

[davereid]

as already stated, leave your kit on. i prefer it. means you dont have to put the lid on the ground where itll get covered in spilled fuel and possibly run over, or on the pump where it may get knocked off. i will sometimes pick up a lid from the forecourt and put it up on the lpg bottle stand. same with dropped gloves... i put them up on the bike.

Good on ya sunhuntin, I long ago stopped removing my helmet, even at those places with the big no helmet signs.

I used to take my helmet off and put it somewhere, but it never worked out. Put it on the ground it gets oily. Put it on the seat or handle bars it gets knocked to the ground by some tosser walking past.

So now I leave it where its designed to go. On me head.

[marty]

1.5c/litre PROFIT, that's NET profit.

ina big station, selling 5 million litres a year, that's not too bad a profit on fuel alone. especially if you pay minimum staff, minimum wage.

BP Cambridge is the worst. 24/7, always busy, coffee shop/cafe attached - more than often only 1 on the till.

i went in my car the other day, put the handle in, $50 please. wouldn't run. saw the 'pump on prepay' sign. went inside - waited for 6 people to be served, told him i needed $50 gas, but it might fill before that. didn't have to prepay, but had to go back out to hang it up. came back in, and had to wait for 7 people to be served in front of me.

challenge cambridge is the best by far - always 2 staff, always ask if you need a hand. it's just off sh1 up the hill. good chinese takeaways across the road too.

[xwhatsit]

Well I went and filled up at the BP near Coronation Rd offramp (back of Mangere Bridge). The guy was busy, so I had to walk into the store to get the pump switched on for me (he wasn't looking at the forecourt, too busy taking people's money), but he saw my gear then saw my bike and nodded. Not the first time that's happened. So the sky is not falling, it would appear.

Except it kind of did on the way home and the freshly-washed bike got soaked, along with me.
<hints id="hah_hints"></hints>

[canarlee]

ive not had any probs here in sunny hawkes bay with being told to take my helmet off!


saying that though i do normally take it off anyway, out of respect! i mean you dont walk into a house with a hat on do you?

[twinkle]

1.5c/litre PROFIT, that's NET profit.

No, that was the difference between the price the station bought it for and the price on the pumps (and it wasn't exactly 1.5c, but close).
It appeared that the refinery (owned by the oil companies) sold the petrol to Mobil, who sold it to the Mobil stations. And since it is unlikely that people will stop buying petrol, they are guaranteed their income from the refinery, and on selling petrol to the stations. All the stations have to do is sell the petrol, and at the least make a small profit.

[marty]

do you know that for sure?

i'm riding mates with the owner of a local servo, he assures me he makes 1.5c/l net profit. 4c/l price difference buy/sell

[twinkle]

This was more than 5 years ago, just when self service was starting to come in, and it wasn't an independent station. They could be charging bigger margins at the station I worked at now.
edit: I have no idea what the net profit would have been without going through quite a bit of stuff to find it. I did make a guesstimate once though, just taking off wages, driveoffs etc, and it wasn't much.

[discotex]

I try to buy Gull just to stick it to BP/Mobil as I don't need the 98. Gull usually have one or two non-prepay lanes where the person at the counter can clearly see the person in the car. I tend to stick to them in the cage.

On the bike I just make sure they can see me and pick up the hose. It keeps beeping at them until they let me have gas. Only once was told I had to obey the prepay sign.

(after holding the hose for like 2mins and going into the shop)
...
Me: But it's a bike.. I don't know how much it'll take and I don't want to underfill it.
Shop: But you have to prepay an amount, we'll just give you what you don't use in cash sir.
Me: Ok prepay $40 on my Visa then.
Shop: Ok sir.

So I fill with like $12 of gas and get $28 cash on the credit card (think of the points) for lunch the next day :rockon:

Every BP I've been to all turn on the pump without going in as long as they see it's a biker that's picked up the pump.

As far as I can tell the general policy at Gull and BP is that bikers can't steal stuff all gas so why make them prepay.

Most Mobil's seem to be more staunch on the prepay but I guess it's because they have eftpos at pump. Nothing like filling and leaving without ever getting off the bike.

[Disco Dan]

Mobil eftpos at pump has only worked approx 1 out of 50 times. No matter what method I use to swipe my card it has never worked more than once or twice. Thats diferent stations, as well as getting a brand new card just to save the hassle of going inside to pay. Absolute pain in the arse those things. I never go to Gull anymore, they hardly ever unlock the pump for bikes even during the day. My local Shell however (westagate) is popular for motorbikes and they always unlock the pumps even at odd hours of the night. They even let me inside at 3am to get snacks without me having to take my helmet off.

[DEATH_INC.]

Interesting.....the best gassy around here (Manukau) is the BP on Cavendish drive, down by the testing station. Always has attendants ( NZers too) and I've never had to prepay or anything silly. If ya want a good old fashioned service orientated gassy this is it. The only problem is it's not 24 hour, but for the service they provide I'll sort my shit out and go when they're open. And they're always busy.... :first:
btw, yeh, I've driven/ridden outta plenty of prepay stations, it's a farkin pain when ya wanna fill up....though I do understand why they do it. And anyone that thinks bikes are a small sale oughtta pay my fuel bill.....my bike sucks more than most cars....

[Kendog]

Rode into BP Newlands yesterday, filled up just like always, no drama no prepay.

Maybe they have heard of the Newlands Elite.

[Grumpy]

I find it interesting that most of the comments in this thread have been about asshole gas stations making our life difficult so fuck 'em. Not alot of mention of the c..ts that are the real cause of the problem. We are more fucked off at the result rather than the cause of the problem. As annoying as pre pay is and yes, it fucks me off as well, how would we react if some dirt bags ripped off our business on a daily basis. Prepay is a reaction to a serious problem not a deliberate attempt to ruin our day.

[Mrs Busa Pete]

i worked for shell heratige park on elersly pamure high way for 9months as a forcourt atendent yes that means helping people at the pump i only had one drive off on my shift and that was clearly there intention. then i went to shell glen innes on the late shift there we had a customer use dodgy checks $330 au wurth his loyer said the station sold gas on a post pay acount but as there was no time frame to pay advertized he could pay them when ever he wanted

[babyblade250rr]

speaking of gas stations i went to the gull in new north road auckland, at around 8.30pm the other day, Pumps were on prepay so i went to the checkout and said "i would like to fill up my bike" checkout responded how much do you want, i said "i'm not sure it's completly empty and i would like to fill it". The guy said we can't do that you have tell us how much you want. It was absolutely ridiculous. How was i suppose to know how much it was going to take that day......Anyhow ended up getting peeved and going to a different gassie:angry:

[sunhuntin]

I find it interesting that most of the comments in this thread have been about asshole gas stations making our life difficult so fuck 'em. Not alot of mention of the c..ts that are the real cause of the problem. We are more fucked off at the result rather than the cause of the problem. As annoying as pre pay is and yes, it fucks me off as well, how would we react if some dirt bags ripped off our business on a daily basis. Prepay is a reaction to a serious problem not a deliberate attempt to ruin our day.

thanks, grumpy! the voice of reason [bling coming]

i still havent heard of anything like whats being discussed implemented at my station, or any of the bps here in wangas. as i said, it wont be the small stations that will have this, itll be the big connects like in auckland etc. i think if my site was told we had to have this, id leave, and id boycott any bp that had it. [actually, i might find out which ones are doing this and boycott them now. the connects can afford to lose a $12 sale!]

i can usually guess quite close how much the bike will take... never over $15, and thats when run right to reserve or close to it.

[Usarka]

I find it interesting that most of the comments in this thread have been about asshole gas stations making our life difficult so fuck 'em. Not alot of mention of the c..ts that are the real cause of the problem. We are more fucked off at the result rather than the cause of the problem. As annoying as pre pay is and yes, it fucks me off as well, how would we react if some dirt bags ripped off our business on a daily basis. Prepay is a reaction to a serious problem not a deliberate attempt to ruin our day.

Like most businesses ours does suffer from theft. but there'd be no way we'd make customers pay up front before selecting their goods. the customers would tell us to sort out the problem so they aren't inconvenienced just as they walk out the door to go to the competition.

[The Lone Rider]

They always seem more uptight to me about having your helmet on after you've stopped to fill then wether you pay. I've stopped for gas several times in what was labeled "Pre-Paid Pump Only" and they always just nod to me and the pump starts going. Only once have I had to pre-pay, and that I think was while I was in a car. With a helmet still on though, they seemed a bit more antsy.

[Kendog]

Only once have I had to pre-pay, and that I think was while I was in a car. With a helmet still on though, they seemed a bit more antsy.

Cause it probably looked a bit sus with you wearing your helmet in the car :lol:

[Grumpy]

Like most businesses ours does suffer from theft. but there'd be no way we'd make customers pay up front before selecting their goods. the customers would tell us to sort out the problem so they aren't inconvenienced just as they walk out the door to go to the competition.

I'm not sure what business you are in but if it involves your customers being allowed to do their shopping and then loading the goods into their car then wandering back into the shop to pay, then I would say you have a very valid point.

[Virago]

I'm not sure what business you are in but if it involves your customers being allowed to do their shopping and then loading the goods into their car then wandering back into the shop to pay, then I would say you have a very valid point.

A valid point.

But that does raise another issue, one which often makes my blood boil.

Having pumped your own petrol, you're then a prisoner of sometimes appalling service, as you attempt to pay. You can't leave, you can only seethe...

A few months ago, I stood in a line of seething petrol buyers in Cromwell, while the one staff member on duty made several very involved coffees for another customer. If I had cash on me, I would have slapped it on the counter and walked out...

I did that once at a small rural station. The sole staff member was on the phone in the office, out of sight but not ear-shot. He knew I was there, but carried on what was obviously a personal phone call. I couldn't leave, as I had the petrol and had to pay.

After about 5 minutes, I checked my wallet, pulled out the cash and left it on the counter. Amazing how quickly that bugger got off the phone when he heard my car start...

[slopster]

Petrol stations these days are just glorified corner shops. They make no money on petrol (The big petrol companies do that) but they just sell it to get you in the door. And since you fill a bike up more often then a car you are probably a better customer.

When I come across a station on prepay I just go elsewhere. Or if I've got nothing better to to I go in prepay $2 pump it in, prepay another $2 etc etc til its full.

All the south auckland stations used to be prepay but I think they must have lost too much custom and now they just turn them on if you don't look too dodgey.

[sunhuntin]

A valid point.

But that does raise another issue, one which often makes my blood boil.

Having pumped your own petrol, you're then a prisoner of sometimes appalling service, as you attempt to pay. You can't leave, you can only seethe...

A few months ago, I stood in a line of seething petrol buyers in Cromwell, while the one staff member on duty made several very involved coffees for another customer. If I had cash on me, I would have slapped it on the counter and walked out...

I did that once at a small rural station. The sole staff member was on the phone in the office, out of sight but not ear-shot. He knew I was there, but carried on what was obviously a personal phone call. I couldn't leave, as I had the petrol and had to pay.

After about 5 minutes, I checked my wallet, pulled out the cash and left it on the counter. Amazing how quickly that bugger got off the phone when he heard my car start...

virago, the work phone is another sore point with me. i hate it. my co worker [whos leaving this week!!!!] is often on it for personal calls.... and more often than not, those calls turn nasty. TOP OF HIS LUNGS SCREAMING, AND ANY SWEAR WORD YOU CAN THINK OF! not good considering we have a lot of elderly customers.

i hate being on the phone for any reason, even if it is a customer on the other end, as i always worry about the customers in the shop getting shirty, as its near impossible to put a transaction through without talking. [ie, fuelcards, asking for milage, rego etc]

id like to see the work phone altered so it will only dial out to our other stations, but will allow calls from any number to come in, but only for a few minutes, to prevent long as personal calls. ive used the work phone about 3 times for my own purposes, twice to call my parents if the bike was broke, or i was going to be late, and once to call dog control.

another hate is people coming in talking on cell ph. very rude and ignorant. same with people coming in eating. apples and the like can safely stay in the car. ice creams, finish them before you come in.

[TRAINING WHEELS]

Reported on news that from today BP will only turn on the petrol pump after the attendant has viewed the car has a registration plate fitted. This is all to do with those who arrive without plates fitted and drive away without paying.

How will this affect us filling up bikes; if the cameras can only see the front of the bike? I am interested to hear of what happens over the next few days as bikes line up for filling at BP.

I know it’s a bit old now but I am a Manager of one of the biggest BP stations in NZ. The Authorisation on pumps is just that AUTHORISING we do not expect you to come in and pay for your fuel before filling your tanks. What we look at is plates if it’s a bike we should just be opening them (as plates are on the back).
I am lucky at my site as I have over 20 pumps and both front and rear cameras however during the busy times we can have a few lines of customers and every one is busy so can take a few seconds to open (apologies if you come into my site).
When we lose over 5k a month (site specific) in people driving off we need to keep an eye out on repeat offenders we do not open the pumps for them this brings the 5k loss to a 2k loss.
I can not say every single bp in nz is efficient (nor can I say mine) in this process but as much as it frustrates you the customers try being the ones on the other side. Every time you (anyone) picks up a pump an annoying beep is going off and does not stop until the pump is opened (listen next time your in). Having over 20 pumps a full forecourt all beeping, demanding customers (not all), coffees to make, each line (usually 4 maybe 5) with at least 10 customers in can be very stressing on the team add LPG bottle filling, pumps not working, customers putting diesel into fuel cars, lots of other things that come up every day and it may just be a little longer than a few seconds.
Like I said I can not guarantee every site in NZ has this nailed but hope it has not turned you all off bp its good to see some bp still get you in...:love:

Since the initial announcement how have you all actually found it??

[skidMark]

Meh, who needs help to use a bowser.

I've never had to pre-pay at a so called pre-pay station, usually eye contact with the person behind the register is enough.

But primarily I aim for Mobil anyway, with eftpos at pump.


same here bloodey great innit :D

[Nasty]

Since the initial announcement how have you all actually found it??

I go to one of the smaller stations and I find it frustrating having to stand and wait for the pump to start as they are often making coffees etc ... but I cope as when it annoys me to much I go to another station like Mobil ;)

[sunhuntin]

wheels... our system has just been altered so that it beeps when on prepay. only had it going like that last night, by the time i left at 7 [prepay starts at 6] my new co worker had it echoing in his head. and he had to put up with it till 10. it also beeps whenever you pick up a sale... nearly drove me nuts! sure its good if you are away from the counter, but damn annoying any other time. i take it you run provenco? how do you find it?

with the new changes that have been installed, the pc crashed the first morning and was down for at least an hour, the fuel discounts only work for one login, and now we have to type in the amount for cash, instead of just hitting the cash button like before. we did have task until last xmas, and i miss it. was so much better!! i actually grabbed our old terminal from the skip and have it sitting in my room, lol.

what bp are you at?

[don rocard]

How much do you want?
Dont know,want to fill up.
You have to nominate an amount and prepay.
Stick it up your arse.Bye.

[avgas]

Bah petrol is petrol. Unless i have a problem with the gas itself "Petrol Stations" wont lose my customer.
They stopped being "Service Stations" back in 98. Think of it like a coke machine, would you not buy the coke if the backlight didnt glow?

[TRAINING WHEELS]

wheels... our system has just been altered so that it beeps when on prepay. only had it going like that last night, by the time i left at 7 [prepay starts at 6] my new co worker had it echoing in his head. and he had to put up with it till 10. it also beeps whenever you pick up a sale... nearly drove me nuts! sure its good if you are away from the counter, but damn annoying any other time. i take it you run provenco? how do you find it?

with the new changes that have been installed, the pc crashed the first morning and was down for at least an hour, the fuel discounts only work for one login, and now we have to type in the amount for cash, instead of just hitting the cash button like before. we did have task until last xmas, and i miss it. was so much better!! i actually grabbed our old terminal from the skip and have it sitting in my room, lol.

what bp are you at?

Damm pre pay at 6pm ouch...With authorisation i dont go to pre pay. Im also guessing you are a private owned site (task base went out years ago for us). We are running on 8850 system the new systems dont come to us till late november as they will be tested at private sites so they can iorn out all the bugs ( my site will be last :-( )
Im a Connect site in auckland but wont go into where we run 24hrs and the beeping drives me and my team insane :angry: our beeping is set to go of every time some one picks up and at 220 + customers an hour it drives us all nuts

[sunhuntin]

yep. my boss owns the 4 bps in town... im at the best *in my opinion!* lol.

man, blow listening to the beeping all day every day! would do my head in!! i remember once i had a petrol flap that beeped the whole time i was out there... i hate repetitive noise [like a clock ticking] so putting $90 worth of gas into a beeping car... bloody hell!

by new system, do you mean provenco? im unfamiliar with 8850... is that touch screen as well?

i went to paeroa not long after i started working there, and went to as many bps along the way as i could find, asking what they thought of provenco, and every single one hated it and reported problems.
i took the info back to my senior staff, but they didnt listen. so far this year we must have lost about 3 days of trading because of it. we are only a small site, with 5 91, 3 95 and 2 diesel, plus lpg, but we are also very busy. only time we are quiet is when we are closed.

im hoping, if you mean provenco, that the problems we have had, will be fixed by the time you get it. we lost pump #1 when it was put in, cos of the system. so we start at 2, lmfao. gets really confusing sometimes.

is it hard to keep track of whos got what? i look at the connect in palmy when we go past, and wonder how they manage sometimes... 20 pumps, with 3 different grades on each, plus car wash and lpg. even our biggest site doesnt have that many pumps.

[TRAINING WHEELS]

!

by new system, do you mean provenco? im unfamiliar with 8850... is that touch screen as well?
i went to paeroa not long after i started working there, and went to as many bps along the way as i could find, asking what they thought of provenco, and every single one hated it and reported problems.
i took the info back to my senior staff, but they didnt listen. so far this year we must have lost about 3 days of trading because of it. we are only a small site, with 5 91, 3 95 and 2 diesel, plus lpg, but we are also very busy. only time we are quiet is when we are closed.
is it hard to keep track of whos got what? i look at the connect in palmy when we go past, and wonder how they manage sometimes... 20 pumps, with 3 different grades on each, plus car wash and lpg. even our biggest site doesnt have that many pumps.

No the 8850 is the one that came to company sites after task base left over 5 years ago. The touch screen wont be in untill late this year.

I have heard there are issues with the new system and that is why smaller sites will have them installed first so us giant sites dont have to many isues ..hopefully none

Yep we have 3 grades on each pump too also a independant truckstop (not many issues there) LPG auto & bottle, no carwash as on tank water.
Us bigger sites run with alot more staff currently I manage over 40 but its not to say we find it easy at the best of times. I spend alot of my day with my team on the POS it gives them support and time to do other tasks. The beeping drives all our head in :brick:

[quickbuck]

The best defence is a good offence...... just dont tell the Air Farce.

Hey, not our fault some bint can't even sell some planes!

[rphenix]

If I want gas and its on prepay its no big deal..I just do whats necesary..no-one bitches about the discounted prepay fuel dockets from the supermarkets do they!!!!!

Maybe they should before we end up like the Americans and their stupid rebate schemes and "clauses" the companies use to wriggle out of agreed discounts.

Anyway I prefer shell in my vehicles (find it goes further with the new additives) and dont like to mix fuel so no collecting discount vouchers for me :)