Have I been ripped off??

[Pogo2]

As a result of a current motorcycle sales campaign I recently purchased a new bike. Prior to placing my order I rode a "NZ" spec bike and got a sales brochure detailling the " NZ' specs. So I order it and it arrives 6 days late.

I ride it home and then discover a few things:
speedo is in MPH with a sub scale of Km/Hr
odometer is in miles
air temp gauge is in farenheit and
trip computer is in miles per US gallons

none of which are changeable

So I deduce that these are American spec bikes. Even when later questioned the bike shop said that they were unaware of this spec'ed version

Yes perhaps I should have checked but because of the excitement etc I think that it is unreasonable to check for that sort of stuff.

To my way of thinking the product has been misrepresented as neither the shop or the importer disclosed that they were non NZ specc'ed bikes. I believe they should have.

Have left message with the importer but as yet that have yet to get back to me.

So...
has this happend to you and if so what did you do.
also if you think I have a valid arguement I'd like your opinion as well.

I have not mentioned names etc as if I get really pissed off I might just take some legal action against the importer.

Cheers for your opinions!

[James Deuce]

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

[NinjaBoy]

Yes it is unreasonable that they did not warn you beforehand that the dials would be in MPH, Fahrenheit etc...

But if they are digital dials then most will be able to switch between the two settings.

[dogsnbikes]

if you got digital readings on your bike

you can change by holding down the select button if you have one for about 10seconds as I discovered with the triumph

[Mully]

But if they are digital dials then most will be able to switch between the two settings.

I would have thought the dealer could change it - if they wanted to.

Maybe write to Fair Go if you get no joy, their involvement always makes people act pretty smartly.

[Pogo2]

Yes it is unreasonable that they did not warn you beforehand that the dials would be in MPH, Fahrenheit etc...

But if they are digital dials then most will be able to switch between the two settings.

Others are digital. The matter is compounded by the fact that the handbbok that I was given is all in km/hr, deg C and km/l etc. Go figure.

[R6_kid]

If it's not like the one you rode, and you agreed to by one identical to the one you rode but brand new - then yes - you didn't get what you agreed to pay for.

[mstriumph]

on the basis of the above, definately worth a try?

[HTFU]

NZ wholesalers could improve things on their websites which would benefit everyone, simply not enough info and outdated.

Suzuki had the sale thing going but the bikes are not on their site in particular the GS 500 and the Katana 750. Just imported for the sale perhaps but not hard to add it to the list of bikes with some info.

[P38]

Had a similar thing happen when I bought the Boulevard.

Ordered the bike, paid full price in cash in good faith and waited for the delivery.

Original Suzuki accessories were on the demo bike and in the advertising pictures. However when it arrived Aftermarket Accessories were used.

I complained to the dealership and got nowhere until I introduced them to my laywer.

Things changed once they realised I was very serious, how many breaches had been made against the Fair Trading Act and what the likley outcomes would be should they wish to stand their ground.

I got the original accessories pretty quick. But It's a shame I had to take it that far.

Needless to say when I buy my next bike it wont be from that dealership.

Demand that they put things right for you.

If they are a Motor Vehicle Dealer Member, ask for a copy of their complaints proceedure and then make a claim.

If that dont work, Dont take their shit take them to court.

Small claims tribunal can hear cases upto $30k

Decision is binding on both parties should they agree to the disputes process.

Otherwise file a claim in the district court. It's easy to do.

[Mom]

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

Canada is metric, and has been for many, many years


As a result of a current motorcycle sales campaign I recently purchased a new bike. Prior to placing my order I rode a "NZ" spec bike and got a sales brochure detailling the " NZ' specs. So I order it and it arrives 6 days late.

I ride it home and then discover a few things:
speedo is in MPH with a sub scale of Km/Hr
odometer is in miles
air temp gauge is in farenheit and
trip computer is in miles per US gallons

none of which are changeable

So I deduce that these are American spec bikes. Even when later questioned the bike shop said that they were unaware of this spec'ed version

Yes perhaps I should have checked but because of the excitement etc I think that it is unreasonable to check for that sort of stuff.

To my way of thinking the product has been misrepresented as neither the shop or the importer disclosed that they were non NZ specc'ed bikes. I believe they should have.

Have left message with the importer but as yet that have yet to get back to me.

So...
has this happend to you and if so what did you do.
also if you think I have a valid arguement I'd like your opinion as well.

I have not mentioned names etc as if I get really pissed off I might just take some legal action against the importer.

Cheers for your opinions!


What brand, who from? and all those other questions!

[Dave-]

Under the consumer guarantees act the good must comply with the sample.


10 Guarantee that goods comply with sample

(1) Subject to section 41, the following guarantees apply where goods are
supplied to a consumer by reference to a sample or demonstration model:

(a) that the goods correspond with the sample or demonstration model in
quality; and

(b) that the consumer will have a reasonable opportunity to compare the
goods with the sample.

(2) If the goods are supplied by reference to a sample or demonstration
model as well as by description, the guarantees in this section and section 9
will both apply.

(3) Part 2 gives the consumer a right of redress against the supplier where
the goods fail to comply with any guarantee in this section.
http://gpacts.knowledge-basket.co.nz/gpacts/reprint/text/2004/se/001se10.html

did the model you road have its odo in miles its speedo in mph etc etc?

if not then you can demand they remedy it.

if it did then you're stuck.

this is only the CGA too, check out the Motor vehicle sales act

http://www.consumeraffairs.govt.nz/businessinfo/cga/motorvehicles.html

it follows on from the CGA and covers things in motor vehicles that the CGA doesnt.

[Tank]

Its hard to tell without any more info that you have given. Ripped off may be a strong term for what has happened.

First question for you - when you did the test ride was THAT bike in MPH etc?

[Tank]

I
Maybe write to Fair Go if you get no joy, their involvement always makes people act pretty smartly.

Not normally - people generally start laughing at you when you tell them you are going to fair-go.

On the other hand - Im sure that they shit themselves when fair-go actually turn up.

[Pogo2]

Yes the demo one was
in km/hr
odo in km
deg C

I'm going to the dealer tomorrow to confirm all of the details then hell will break loose!

Sounds like I have a case then.

[Pogo2]

Its hard to tell without any more info that you have given. Ripped off may be a strong term for what has happened.

First question for you - when you did the test ride was THAT bike in MPH etc?

I never test rode the bike I actually brought. I test rode the demonstrator that the dealer had on the showroom floor. Therefore I thought what I rode would be the bike that I got. The was no mention that the bike that I ordered would be different to the one I originally rode. All I wanted was the other colour option that they did not have in stock but was in stock at the importers warehouse.

Cheers

Mark

[The Stranger]

Yes it is unreasonable that they did not warn you beforehand that the dials would be in MPH, Fahrenheit etc...

But if they are digital dials then most will be able to switch between the two settings.

I must admit, I have yet to see a digital speedo with a sub scale as described.

[Dave-]

Yes the demo one was
in km/hr
odo in km
deg C

I'm going to the dealer tomorrow to confirm all of the details then hell will break loose!

Sounds like I have a case then.

does not comply, print off that page I gave you, and look on the back of the sales agreement it'll say something about how the sale complys with the CGA.

good luck.

[Tank]

I never test rode the bike I actually brought. I test rode the demonstrator that the dealer had on the showroom floor. Therefore I thought what I rode would be the bike that I got. The was no mention that the bike that I ordered would be different to the one I originally rode. All I wanted was the other colour option that they did not have in stock but was in stock at the importers warehouse.

Cheers

Mark

The demonstrator is the same thing - thats what you ordered. I believe that you are entitled to get the same bike as they gave you as a "demo"

Give them a chance to make it right - but stand firm and demand that either the work is completed or you expect a refund.

Can I ask was it a 'private' HD import? or was it a licenced trader?

[MaxB]

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

Thought Canada was metric. Speedo would be in km/h?

[UberRhys]

Hey Pogo, sorry to hear about your new pride & joy is a foreigner trying to fit in. Hope that you get it sorted from the dealer, in this case I am pretty sure that you have plenty of recourse under the Fair Trading Act as posted earlier on. I feel a little name and shame coming on... Apart from the obvious issue - how have you found it? Would be keen to look over it sometime on a ride - what do you say?

[Pogo2]

The demonstrator is the same thing - thats what you ordered. I believe that you are entitled to get the same bike as they gave you as a "demo"

Give them a chance to make it right - but stand firm and demand that either the work is completed or you expect a refund.

Can I ask was it a 'private' HD import? or was it a licenced trader?

japanese. You can tell from my bike details in the top right hand corner of my post. Brought it from a LMVD or RMVT(?) in Penrose.

[Dave Lobster]

Canada is metric.

I'd be more concerned about an american specced clutch, and the problems that gives than anything else.

[Pogo2]

Hey Pogo, sorry to hear about your new pride & joy is a foreigner trying to fit in. Hope that you get it sorted from the dealer. I feel a little name and shame coming on... Apart from the obvious issue - how have you found it?

Only done 10 miles on it so far as I had to work this weekend. Now that the bike is in 'dispute' I wont ride it till its sorted out although would like to do the ride thurdsay night!

Cheers

Mark

[White trash]

Woah woah woah WOAH!!! Back the truck up here. Just a bit.

Am I the only one seeing the big picture here.

You got excited by a 400 Burgman? :gob:

[Pogo2]

Woah woah woah WOAH!!! Back the truck up here. Just a bit.

Am I the only one seeing the big picture here.

You got excited by a 400 Burgman? :gob:

Well it is a Suzuki - just like yours!!!!

[White trash]

Well it is a Suzuki - just like yours!!!!
Good point.

Can't be all bad then. Could'a been completely tragic and bought a 'Blade or something.

[homer]

i only read the post you put
didnt even need to read the other posts

You totally covered by the consumer gurantees act
Which will tell you if it not exactly what you purchased you are entitled to a full refund

And from your post thats what id be fucken well doing
Id ride in there hand them the keys and give them a slip with your bank details on it ,and id tell them its depositable within 7 working days
then go to the claims or LMVDI

Fucken pisses me off to hear about it
hope you get it sorted mate
i would

Do the name and shame to

where did you buy it ?????


Ps . I would touch a canadian model bike at all there slower than jap or aus or nz

[sinned]

The speedtriple was reading mph and gals when I took delivery of it. It was a bit disconcerting heading down the motorway with a digital readout in mph. My brain was already in overload and I didn't need that to cope with.

I had to get on the net to find how to reprogramme the computer. Why didn't the mechanic who did the first few kms test ride not notice? Bloody good question.

[MaxB]

Yes the demo one was
in km/hr
odo in km
deg C

I'm going to the dealer tomorrow to confirm all of the details then hell will break loose!

Sounds like I have a case then.

Good luck.

Another issue dealers sometimes 'overlook' is the power restrictions and downgraded specs some markets have. It just would not be what you ordered.

If you could find out (from Suzuki) if your bike was a foreign underpowered model and not a Kiwi spec machine you would have even more ammo for your case.

I had a bike in the early 90s that was 10hp more in Kiwi J spec than the Australian complied version due to clumsy Australian Design Rules (ADRs) at the time. There was an anxious wait till I found out which bike I had. I did not have to go back to the dealer because it turned out to be the full power model. Grr.

[imdying]

Far out. Just tank it up and ride it. You'll get run over by some dumb bitch dropping her kids off to school in under 6 months, and then it won't matter where it came from unless Suzuki sends them home to be buried?

[Tank]

Just bumping to see what the final outcome of this was. My Neighbour git a new Suzuki Katana 750 and has the exact same issue - he is wondering what to do.

[dickytoo]

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

and zx10Rs and zx6rs etc. i'm told that the canadian ones aren't restricted as much due to epa regulations.

[Pwalo]

and zx10Rs and zx6rs etc. i'm told that the canadian ones aren't restricted as much due to epa regulations.

That's my understanding. I don't think that there's ever been 'NZ Spec' machines as such. We tend to get whatever the manufacturers have in stock. Thankfully not the Californian models (well no too often).

[SPman]

Air temp gauge !!!!!!!!!!!!!


sheeeesh! :laugh:

[sAsLEX]

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

So like lots of Suzukis?

[SPman]

So like lots of Suzukis?
My K4 1000 was Canadian spec.

[Hitcher]

Mrs H's two Marauders were both US market models. MPH speedo and odo, front running lights and left-hand drive. Her 650S Bandit is Canadian spec.

My ZRX1200R was Canadian spec (built in Lincoln Nebraska). All km, but front running lights.

[Pogo2]

Just bumping to see what the final outcome of this was. My Neighbour git a new Suzuki Katana 750 and has the exact same issue - he is wondering what to do.

Despite being very pissed off initially and an "offer" to replace the dash with a NZ model (althought this was never actually confirmed) I decided to keep it as is. I've got used to it and at the end of the day I 'saved' $1500 despite it, in effect, be loosely described as a slightly lower specced model.

Anyways, I happy and I enjoy riding it Will keep me happy for awhile.

Is you neighbour annoyed and was he told that it would be an "american" one when he purchased it?

[HenryDorsetCase]

400 cc means Japan spec surely? though you'd think they would be metric as well? lucky you could read ANY of the dials and whatnot.

[HenryDorsetCase]

Mrs H's two Marauders were both US market models. MPH speedo and odo, front running lights and left-hand drive. Her 650S Bandit is Canadian spec.

My ZRX1200R was Canadian spec (built in Lincoln Nebraska). All km, but front running lights.

that throttle on the left, foot clutch on the right, front brake left foot, suicide rear brake thing must be a bitch to get to grips with, huh?