Have I been ripped off??

**Pogo2** · 10th December 2007, 17:09

As a result of a current motorcycle sales campaign I recently purchased a new bike. Prior to placing my order I rode a "NZ" spec bike and got a sales brochure detailling the " NZ' specs. So I order it and it arrives 6 days late.

I ride it home and then discover a few things:
speedo is in MPH with a sub scale of Km/Hr
odometer is in miles
air temp gauge is in farenheit and
trip computer is in miles per US gallons

none of which are changeable

So I deduce that these are American spec bikes. Even when later questioned the bike shop said that they were unaware of this spec'ed version

Yes perhaps I should have checked but because of the excitement etc I think that it is unreasonable to check for that sort of stuff.

To my way of thinking the product has been misrepresented as neither the shop or the importer disclosed that they were non NZ specc'ed bikes. I believe they should have.

Have left message with the importer but as yet that have yet to get back to me.

So...
has this happend to you and if so what did you do.
also if you think I have a valid arguement I'd like your opinion as well.

I have not mentioned names etc as if I get really pissed off I might just take some legal action against the importer.

Cheers for your opinions!

**James Deuce** · 10th December 2007, 17:19

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

**NinjaBoy** · 10th December 2007, 17:22

Yes it is unreasonable that they did not warn you beforehand that the dials would be in MPH, Fahrenheit etc...

But if they are digital dials then most will be able to switch between the two settings.

**dogsnbikes** · 10th December 2007, 17:26

if you got digital readings on your bike

you can change by holding down the select button if you have one for about 10seconds as I discovered with the triumph

**Mully** · 10th December 2007, 17:27

Originally Posted by NinjaBoy

But if they are digital dials then most will be able to switch between the two settings.

I would have thought the dealer could change it - if they wanted to.

Maybe write to Fair Go if you get no joy, their involvement always makes people act pretty smartly.

**Pogo2** · 10th December 2007, 17:32

Originally Posted by NinjaBoy

Yes it is unreasonable that they did not warn you beforehand that the dials would be in MPH, Fahrenheit etc...

But if they are digital dials then most will be able to switch between the two settings.

Others are digital. The matter is compounded by the fact that the handbbok that I was given is all in km/hr, deg C and km/l etc. Go figure.

**R6_kid:Me** · 10th December 2007, 17:35

If it's not like the one you rode, and you agreed to by one identical to the one you rode but brand new - then yes - you didn't get what you agreed to pay for.

**mstriumph** · 10th December 2007, 17:40

on the basis of the above, definately worth a try?

**HTFU** · 10th December 2007, 17:49

NZ wholesalers could improve things on their websites which would benefit everyone, simply not enough info and outdated.

Suzuki had the sale thing going but the bikes are not on their site in particular the GS 500 and the Katana 750. Just imported for the sale perhaps but not hard to add it to the list of bikes with some info.

**P38** · 10th December 2007, 18:07

Had a similar thing happen when I bought the Boulevard.

Ordered the bike, paid full price in cash in good faith and waited for the delivery.

Original Suzuki accessories were on the demo bike and in the advertising pictures. However when it arrived Aftermarket Accessories were used.

I complained to the dealership and got nowhere until I introduced them to my laywer.

Things changed once they realised I was very serious, how many breaches had been made against the Fair Trading Act and what the likley outcomes would be should they wish to stand their ground.

I got the original accessories pretty quick. But It's a shame I had to take it that far.

Needless to say when I buy my next bike it wont be from that dealership.

Demand that they put things right for you.

If they are a Motor Vehicle Dealer Member, ask for a copy of their complaints proceedure and then make a claim.

If that dont work, Dont take their shit take them to court.

Small claims tribunal can hear cases upto $30k

Decision is binding on both parties should they agree to the disputes process.

Otherwise file a claim in the district court. It's easy to do.

**Mom** · 10th December 2007, 18:14

Originally Posted by Jim2

Canadian Spec. We get lots of Canadian spec bikes in NZ, like GSXRs, GSXFs, SVs and so on.

Canada is metric, and has been for many, many years

Originally Posted by Pogo2

As a result of a current motorcycle sales campaign I recently purchased a new bike. Prior to placing my order I rode a "NZ" spec bike and got a sales brochure detailling the " NZ' specs. So I order it and it arrives 6 days late.

I ride it home and then discover a few things:
speedo is in MPH with a sub scale of Km/Hr
odometer is in miles
air temp gauge is in farenheit and
trip computer is in miles per US gallons

none of which are changeable

So I deduce that these are American spec bikes. Even when later questioned the bike shop said that they were unaware of this spec'ed version

Yes perhaps I should have checked but because of the excitement etc I think that it is unreasonable to check for that sort of stuff.

To my way of thinking the product has been misrepresented as neither the shop or the importer disclosed that they were non NZ specc'ed bikes. I believe they should have.

Have left message with the importer but as yet that have yet to get back to me.

So...
has this happend to you and if so what did you do.
also if you think I have a valid arguement I'd like your opinion as well.

I have not mentioned names etc as if I get really pissed off I might just take some legal action against the importer.

Cheers for your opinions!

What brand, who from? and all those other questions!

**Dave-** · 10th December 2007, 18:16

Under the consumer guarantees act the good must comply with the sample.

10 Guarantee that goods comply with sample

(1) Subject to section 41, the following guarantees apply where goods are
supplied to a consumer by reference to a sample or demonstration model:

(a) that the goods correspond with the sample or demonstration model in
quality; and

(b) that the consumer will have a reasonable opportunity to compare the
goods with the sample.

(2) If the goods are supplied by reference to a sample or demonstration
model as well as by description, the guarantees in this section and section 9
will both apply.

(3) Part 2 gives the consumer a right of redress against the supplier where
the goods fail to comply with any guarantee in this section.

http://gpacts.knowledge-basket.co.nz...e/001se10.html

did the model you road have its odo in miles its speedo in mph etc etc?

if not then you can demand they remedy it.

if it did then you're stuck.

this is only the CGA too, check out the Motor vehicle sales act

http://www.consumeraffairs.govt.nz/b...rvehicles.html

it follows on from the CGA and covers things in motor vehicles that the CGA doesnt.

**Tank** · 10th December 2007, 18:22

Its hard to tell without any more info that you have given. Ripped off may be a strong term for what has happened.

First question for you - when you did the test ride was THAT bike in MPH etc?

**Tank** · 10th December 2007, 18:23

Originally Posted by Mully

I
Maybe write to Fair Go if you get no joy, their involvement always makes people act pretty smartly.

Not normally - people generally start laughing at you when you tell them you are going to fair-go.

On the other hand - Im sure that they shit themselves when fair-go actually turn up.

**Pogo2** · 10th December 2007, 18:24

Yes the demo one was
in km/hr
odo in km
deg C

I'm going to the dealer tomorrow to confirm all of the details then hell will break loose!

Sounds like I have a case then.

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