Tank
12th March 2008, 13:49
After my fun with Suzuki NZ I decided to order the sissybar and luggage rack from cruisercustomizing.com.
The main reason for this was price. Suzuki NZ were $935 whilst I could bring in a Cobra unit off the site (which having looked at pics of both I believe to be of a higher quality) for $511 (NZD) landed and delivered to my door faster than Suzuki could get it into the shop (about 7 days).
That's a $427 saving !!!!
So how was the service - Excellent!
When the order was complete I received an email with all the details and contact numbers, as well as a link to a webpage that gives you accurate shipping info. (and it was accurate - all goods shipped the same day they said they would).
I noted an anomaly with my address - so I called their 27 x 7 customer help line. I was on hold for all of 1 - 2 minutes before I spoke with a real person who solved the problem (a misunderstanding only) right there and then.
The goods arrived today. The box was in a large bag (to protect the box????), and the bar and rack were packed inside the boxes so that there was no chance of anything scratching.
Quality was 100% - no in transit damage, all the bits were there including all nuts, bolts, instructions as well as a "if you need to return stuff" form.
I will fit it this evening (after cleaning the bike) and take some pics and comment on the quality and fit of the Cobra items in a separate thread in the reviews section.
But as for dealing with CC.com - I'd give them a 10/10 - It has been painless, saved me a ton of $$$$, and I would happily recommend them to anyone.
Ive also ordered this bag (http://www.cruisercustomizing.com/detail.cfm?model_ID=0&Category_ID=0&manufacturer_ID=54&product_ID=6390&sblid_name=T_Bags_Universal_Expandable__) I will review when that arrives also.
The main reason for this was price. Suzuki NZ were $935 whilst I could bring in a Cobra unit off the site (which having looked at pics of both I believe to be of a higher quality) for $511 (NZD) landed and delivered to my door faster than Suzuki could get it into the shop (about 7 days).
That's a $427 saving !!!!
So how was the service - Excellent!
When the order was complete I received an email with all the details and contact numbers, as well as a link to a webpage that gives you accurate shipping info. (and it was accurate - all goods shipped the same day they said they would).
I noted an anomaly with my address - so I called their 27 x 7 customer help line. I was on hold for all of 1 - 2 minutes before I spoke with a real person who solved the problem (a misunderstanding only) right there and then.
The goods arrived today. The box was in a large bag (to protect the box????), and the bar and rack were packed inside the boxes so that there was no chance of anything scratching.
Quality was 100% - no in transit damage, all the bits were there including all nuts, bolts, instructions as well as a "if you need to return stuff" form.
I will fit it this evening (after cleaning the bike) and take some pics and comment on the quality and fit of the Cobra items in a separate thread in the reviews section.
But as for dealing with CC.com - I'd give them a 10/10 - It has been painless, saved me a ton of $$$$, and I would happily recommend them to anyone.
Ive also ordered this bag (http://www.cruisercustomizing.com/detail.cfm?model_ID=0&Category_ID=0&manufacturer_ID=54&product_ID=6390&sblid_name=T_Bags_Universal_Expandable__) I will review when that arrives also.