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James Deuce
12th January 2005, 10:22
Insult to Injury.

My assessor has been sent to Thailand thanks to both the Tsunami and the International flavour of my Insurance company.

My claim can't continue until he finishes his report. He'll be away for an indeterminate amount of time.

I don't know how many more "Acts of God" I can take. Still my "tragedy" is minor compared to where the assessor has gone.

But still.....

...Sigh...
Blakamin
12th January 2005, 10:28
Insult to Injury.

My assessor has been sent to Thailand thanks to both the Tsunami and the International flavour of my Insurance company.

My claim can't continue until he finishes his report. He'll be away for an indeterminate amount of time.

I don't know how many more "Acts of God" I can take. Still my "tragedy" is minor compared to where the assessor has gone.

But still.....

...Sigh...
WTF??? that sucks!!!!
Complain to insurance ombudsman or whoever.... barstards!!!
James Deuce
12th January 2005, 10:31
WTF??? that sucks!!!!
Complain to insurance ombudsman or whoever.... barstards!!!They processed more than 1000 claims lodged between Dec 24th and Dec 28th, so while that isn't my problem I can understand the mess they'll be in right now. Of course now they have very few assessors available locally thanks to events out of their control too I'll just have to be patient. If they can't do it, they can't do it. Sucks but.

I also don't wanna go whining when they're stressed. Riding motorcycles is a high risk venture, and the last thing I need is an unofficial blacklisting because I did whine when things were tough.
Biff
12th January 2005, 10:34
Complain to insurance ombudsman or whoever.... barstards!!!

I'll second that, despite the fact that the assessor has been shipped overseas you're not receiving a standard of service expected and paid for. The company should have make provision to look after your case professionally and in a timely manner.

I'm no NZ legal expert but in the UK this kind of failure by the company to deliver a service as they have been contracted undertake is covered under the Consumer Act, in that the service you are receiving is not "fit for purpose".
sAsLEX
12th January 2005, 10:35
Stick in there mate, got my cheque for the cbr today (hope it dont bounce!!) after lots of hassle since the 14/09/04 so this stuff can take time if the insurance wants it to. Oh and Swann wont be getting my money in the future!
Ms Piggy
12th January 2005, 10:46
Thats stink - how frustrating!
Krayy
12th January 2005, 11:19
...
My assessor has been sent to Thailand thanks to both the Tsunami and the International flavour of my Insurance company.
...

Why the heck would they send a vehicle assessor to Thailand? I mean, do we really need to ensure that the Tsunami victims get back on their motorcycles ASAP?
Krayy
12th January 2005, 11:21
...PS. Wonder if you would have gotten faster service if it was damaged in the Hutt floods?
Hitcher
12th January 2005, 11:42
At least it's a more original excuse than "the cheque's in the post"...
toads
12th January 2005, 11:57
Oh hell Jim, that's so frustrating for you, can't they hire an independant assessor in the meantime for goodness sake
Lou Girardin
12th January 2005, 12:14
Is the NZ insurance industry going to come to a halt because of the Tsunami?
That's the biggest crock I've heard today
Lou
Pwalo
12th January 2005, 20:54
Sorry Jim, they just hate you! That's a real bugger though mate. Glad that my claim was sorted back in November.

Hope it all works out in the end.
James Deuce
12th January 2005, 21:03
Thanks for the support folks. I'm just whinging really.
moko
13th January 2005, 00:28
.
I also don't wanna go whining when they're stressed. Riding motorcycles is a high risk venture, and the last thing I need is an unofficial blacklisting because I did whine when things were tough.

NO,NO,NO..............if you want an insurance company,or anyone else to shift their arse you give them an ear-bending long,loud and often.You make them so pissed-off with you that they want to get rid of you.You wont get black-listed because they want your money next time round.Their stress is not your problem,you`ve paid for a service and you`ve every right to get it.Motorcycling is a high risk venture as you say,that`s why you pay so much for insurance.Your part of the deal is you pay the money,their part is they pay for your bike if you bend it.You kept your part,they`re obligated to do their part.I agree with Lou,it`s bollocks mate,they`ve barely got clean running water in the affected parts let alone a queue of people who`s priority right now is filling in insurance claim forms.
Take a lesson from my old man,if he`s got a problem he phone`s up,states his problem and asks to speak "to the idiot responsible",some poor un-suspecting guy answers the phone and gets "I`ve got a problem and asked for the idiot responsible,I assume that`s you then?"neat opening line.
James Deuce
14th January 2005, 11:36
Well thanks to you aggressive pushy people who MADE me ring up and be politely bolshie, the release form is on it's way. Once they get that back in the mail, I get my money.

Please feel free to insert the "Tui phrase".
Blakamin
14th January 2005, 12:42
i see a new bike comin!!!!
James Deuce
14th January 2005, 12:50
i see a new bike comin!!!!

Yes, well, we'll see. Apparently I'm getting market value for my pay out which is more than (slightly) I had it insured for. Is that standard practice or did I just get a visit from the tooth fairy?

It should be sorted this afternoon, and I should be paid by Monday. I'm test riding a prospective purchase on Sunday.
bungbung
14th January 2005, 13:01
Tooth fairy for sure.

Anyone else who got more from their insurance company than they were expecting?




Yes, well, we'll see. Apparently I'm getting market value for my pay out which is more than (slightly) I had it insured for. Is that standard practice or did I just get a visit from the tooth fairy?

It should be sorted this afternoon, and I should be paid by Monday. I'm test riding a prospective purchase on Sunday.
Blakamin
14th January 2005, 13:11
Yes, well, we'll see. Apparently I'm getting market value for my pay out which is more than (slightly) I had it insured for. Is that standard practice or did I just get a visit from the tooth fairy?

It should be sorted this afternoon, and I should be paid by Monday. I'm test riding a prospective purchase on Sunday.
shit hot... 'bout fuckin time things started to go right!!!
James Deuce
14th January 2005, 13:22
Tooth fairy for sure.

Anyone else who got more from their insurance company than they were expecting?
The only thing I can think of (don't have the policy at work) is that I had the bike insured at market value with a nominated agreed minimum value.
vifferman
14th January 2005, 13:23
Tooth fairy for sure.

Anyone else who got more from their insurance company than they were expecting?
Nup.
I got slightly less than I expected, but it was exactly equal to the current insured market value.
I whinged about it, and they said if I got two other written quotes from bike shops that said it was worth more, then they'd split the difference between that and the insured value. So, I went to two other shops, and they both said, "They said it was worth that much?!? Take the money and run!"
Skunk
14th January 2005, 13:30
Tooth fairy for sure.

Anyone else who got more from their insurance company than they were expecting?I had a bike insured for $6500 on a market value policy.
They payed $7500 to me as that was it's market value was at the time of the w/o.
Thanks AMI! :kick: I'll take the money.
James Deuce
14th January 2005, 15:12
It was a cunning plan, and I am forever grateful to the assessing company for this one - Sum insured PLUS GST.

Assessing Company lady:"Oops He seems to have insured his motorcycle for market value less GST. Silly man (insert batting eyelids here)."

Insurance Company: "Oh yes, so he has"

There are people out there who help sometimes after all.

All together now: Ahhhhhhhhhhh