Motorad in Wellington

[doc]

Dear KB'r,
I presume this is the correct forum to start this thread.
I ordered and paid for a part 10th Dec from Motorad ($1450.00). Promised me it would be in Chch 2 days later. Next day they informed me stocktake error , none in country be here in 10 days. Nothing yet . Emailed them since new year no reply. Tried ph today, no answer 04 382 8011. Tonight left a msg on the mob for the bike they have on Tardme at the moment . Havent got back to me yet.
Should I be concerned ? :eek5:

Luv Doc

[wilber]

Wellington Ann today no bike shops open today try them again tomorrow

[98tls]

Sure it will work out but the service sucks,ive had parts from England on my doorstep in 6 days.

[Hitcher]

Sure it will work out but the service sucks,ive had parts from England on my doorstep in 6 days.

Dealers are on the end of a supply chain that stars a bunch of sometimes inept and inefficient people called "local distributors". I am sure that there are many occasions when dealers would like nothing more than being able to source directly from the manufacturer.

[98tls]

Dealers are on the end of a supply chain that stars a bunch of sometimes inept and inefficient people called "local distributors". I am sure that there are many occasions when dealers would like nothing more than being able to source directly from the manufacturer. Fair call though even more reason not to deal with stealerships methinks.These days theres not to many bits that cant be had for far less than the stealership will do it for though the $ not helping at the moment.In a lot of cases theres far better stuff available for less than they will sell you oem stuff for.

[Hitcher]

It's a two-edged sword. Everybody wants to have a friendly local dealership but nobody wants to pay more than they need to on the Interweb. Everybody wants to go to heaven but nobody wants to die.

[BMWST?]

>>>>>>>>>>>>>>>>>>

[BMWST?]

Fair call though even more reason not to deal with stealerships methinks.These days theres not to many bits that cant be had for far less than the stealership will do it for though the $ not helping at the moment.In a lot of cases theres far better stuff available for less than they will sell you oem stuff for.

Where will we buy our "new" bikes from if there are no dealers?

[98tls]

Where will we buy our "new" bikes from if there are no dealers? Point taken and agree,no idea really but not a concern for me personally as i prefer pointlessly throwing money at older bikes.Thats the kicker for me anyway,theres just so many sweet bits being made and obtainable via the interweb that new bikes dont really do it for me anymore,parking my latest n greatest in a sea of them so large that the only way to recognize it was via the number plate wore off awhile back.

[doc]

Wellington Ann today no bike shops open today try them again tomorrow

Phew. Was starting to suffer from paranoia. :doh:

[Goblin]

It's a two-edged sword. Everybody wants to have a friendly local dealership but nobody wants to pay more than they need to on the Interweb. Everybody wants to go to heaven but nobody wants to die.Yeah but when 10 days turns to six weeks with not a murmer from the dealer? It's not a case of trying to get the part for less off the interweb. It was payed for and still not received.

Oooh you've just bought an Italian...get ready for some Character Building Hitcher.;)

[98tls]

Yeah but when 10 days turns to six weeks with not a murmer from the dealer? It's not a case of trying to get the part for less off the interweb. It was payed for and still not received.

Oooh you've just bought an Italian...get ready for some Character Building Hitcher.;) Italian and character parted company many years ago,about the same time Cagiva did the takeover,people thing really ie Varese v Bologna.Still,i love reading about modern day Italian owners feeling the character.:2thumbsup

[HenryDorsetCase]

Italian and character parted company many years ago,about the same time Cagiva did the takeover,people thing really ie Varese v Bologna.Still,i love reading about modern day Italian owners feeling the character.:2thumbsup

before or after those venture capitalists bought Ducati?

[98tls]

before or after those venture capitalists bought Ducati? Quote Ian Gowanloch "when i heard of the takeover i walked out and stood on the footpath.Artie (Arthur Davies) put his arm around me and we cried on each others shoulders.They fucked it,you could see it coming and know there was going to be no other way for it".Ducatis character could only really be understood by going to Bologna and drinking enough red wine with the people that made them.

[doc]

It's a two-edged sword. Everybody wants to have a friendly local dealership but nobody wants to pay more than they need to on the Interweb. Everybody wants to go to heaven but nobody wants to die.

Was quite happy to pay the price for an immediate solution to my problem. Was heading to the Sth KB'r do. Decided to cross the ditch, because fix was being shipped to Chch. Fark when they called and told me of the cockup, put a damper on the rest of the trip, waiting for problem to get worse.

One month later if it's not here, might just try for a refund and fix it myself.

[BigGuy]

You wont have a problem with Motorad delivering parts or being able to source them. And they are very reputable (IMHO).

All of the guys (and girls) at Motorad are pretty good but I have the most success with Dan for parts, AnneMarie is excellent for accessory stuff, and Glen is the man for bikes.
And ultimately, Carl is your final destination for getting it sorted.

Ring the main number (04 3828011) and ask to speak to Dan if you don't get your problem sorted. I'm sure he'll look after you - or at least try and sort something else out.

However, as has been pointed out, your at the mercy of the importer/distributor, and having a European bike is going to cause you frustration!
I found that out the hard way. As an example, It was going to take 3 months to get an o-ring (at a cost of $8) imported for my Husky. In the end I just took it down to a seals place and they sized it up for me at a cost of 38 cents all up :)

What particular part did you require? Someone may already have something for you in the country or point you somewhere.