Vodafone vs Telecom

[Frenchy]

They both drive me insane!! every month i have to ring them and after 15mins of holding they talk for 2mins to either Transfer/hold you again. spent over a hour on the phone tonight because they doubled the price of my Bill!!


Vodafone have way better phones but i'm talking about service

So who is better?!?

[gunrunner]

Both suck Telsta Clear should pull their finger out

[JimO]

there are 5 people in my house, i have always had telecom as i run a business and the cell no is my business phone, the other 4 had vodaphone now all 5 of us use telecom plus i have home phone and fax and internet never had a problem

[JMemonic]

Both suck Telsta Clear should pull their finger out

They are just reselling Telescums services, and its not that flash :(

[Weaver]

Vodafone. Because they didn't have that stupid cock running around the malls and shit talking to people, for advertisment.

[Jantar]

Vodophone made me wait on hold for 33 minutes before I managed to speak to someone. With Telescum it was 2 1/4 hours.

[turtleman]

There's no option for 'I don't care as long as work pays for it'....

[Usarka]

Was spending 1+mil with telecom (companies $$$ not mine, i only have a stove, a blender a set of steak knives), vodafone were useless when dangled the carrot. telstra didnt botha submitting a proposal.

better the devil you know, and maybe better the devil with more kiwi shareholders?

[JimO]

Vodophone made me wait on hold for 33 minutes before I managed to speak to someone. With Telescum it was 2 1/4 hours.

i have never had to wait for more than 5 minutes to talk to someone from telecom......not that woman computer voice either

[yod]

They are just reselling Telescums services, and its not that flash :(

no, they're not

[Usarka]

BTW, what the fuck is up with Weight Watchers brand Chocolate Eclairs??????? :wacko:

[hayd3n]

vodascum charge $1 to ring operator

[Gremlin]

vodascum charge $1 to ring operator
only on prepay, I would imagine most here are dealing with contract, or proposals for coverage of a multitude of services.

Having dealt with both sides, and having to advise clients... which service are you talking about?

Phones: Vodafone's are better, we all know that as simply put, most manufacturers now make for sim phones. This will all change mid year, when Telecom's new comparable-to-vodafone network goes live... we'll see what Telecom offers in the way of phones.

Coverage: Rurally, Telecom wins, however, in some areas, Vodafone does beat Telecom. On the whole, Telecom has best country wide coverage. This is even more obvious with data services (don't even get me started on Vodafone's claims, even in their best areas). Both seem to have odd issues with both sides not able to hear the other etc, also reception depends on the phone you're using.

Support/Billing/Services via phone: Vodafone is pathetic. Two months of trying to bring two sims under one entity so it could all be charged to one credit card via a Variable Credit Card payment resulted in epic failure. Promises to do things when I rang never fulfilled. You know when you ring up, it won't be sorted, but if you don't ring, it won't be sorted either. Telecom. They used to be pathetic, but the public criticising them etc, and they seem to have pulled thumb. When you ring, even if you have to jump a few hoops/people, you will eventually reach someone that should be able to sort out the problem (at least in my experience). Minor things within the box seem to be done quickly and easily. Telecom wins here... but simply because it isn't as bad. I don't know what Vodafone thinks it is doing with their billing side, but it seems to be completely shite, with random restrictions, often offline, and they neglected to let people know that during the big upgrade, all accounts were effectively locked. Not quite what they said in their little letter.

Technicians: This is probably more the data side, probably not relevant, and Chorus not "Telecom", but varies from person to person. Bit of a classic for the wrong sort of technician to be sent out, who knows nothing about the problem at hand.

I'm not biased to one or the other now, and deal with both side by side, so have a reasonably good platform to compare both. I'm on Vodafone (or at least, the company phone is vodafone) with data etc on the plan as well because Telecom phones are useless compared to the smartphones like HTC and Nokia, so Telecom isn't close to being an option.

[fatzx10r]

i think telecunt have better coverage and i like the free 500 txt thingy. but they all shaft ya at the end of the day, so :whocares:

[JMemonic]

no, they're not

Sorry perhaps I need to qualify Telstra are reselling telecom, I have one and have had several discussions with them about the poor quality of the phone vs what they advertise its is worth and telecoms price vs theirs for the same phone to be told well telecom tells us that is what the phone is worth we are just reselling their services and network. When you first setup your voice mail it refers to it being telecom.

[Rollestonchick]

i prefer vodafone, better coverage overall

[meteor]

I use telecom cell phones for work and private, no problems except slow texting when services is busy. Some mates call me within Auck on their vodaphone phone and they are always dropping calls. On ihug (vodaphone) for web service... very average service but customer support is crap!!

[yod]

Sorry perhaps I need to qualify Telstra are reselling telecom, I have one and have had several discussions with them about the poor quality of the phone vs what they advertise its is worth and telecoms price vs theirs for the same phone to be told well telecom tells us that is what the phone is worth we are just reselling their services and network. When you first setup your voice mail it refers to it being telecom.

Well, not entirely true, doubtless you were talking to some CS lackey who actually doesn't have the foggiest what their network consists of, but as far as mobile goes, then yes, that portion isn't TCL's.

They have their own fibre optic network around almost the entire country and throughout most decent sized CBD's, which was quite extensive when I left and that was almost six years ago. I imagine it's grown a fair amount since. So, as far as selling "network" the only part that isn't their's is the mobile coverage, i.e. from the tower to you, once the signal hits a tower it will switch to landline and be carried through their own network (where possible) then back out through a TNZ tower.

[gunrunner]

They are just reselling Telescums services, and its not that flash :(

So we can blame the government then

[slofox]

The Vodaphoney SIM card is a plus...

[Frenchy]

so after yesterdays hour+ phone call to sort out my bill i get an email saying its all good and to view it on line now. So i view it on line and they had credited my account so all is good, then i see they have stared to charge me wrongly over the last two days :( so back on the phone just now and the person today told me they just credited my account and didn't fix the problem. she sorted it out in under 10mins and gave me an xtra 20 any time mins for my trouble!!

So i think alot of it depends on who answers your calls, your business is only as good as those who work for you!!

[JMemonic]

Well, not entirely true, doubtless you were talking to some CS lackey who actually doesn't have the foggiest what their network consists of, but as far as mobile goes, then yes, that portion isn't TCL's.

Sorry I read from the op and question it was mobile services, I forget that Vodafone had entered the landline market, and was only referring to that section.


They have their own fibre optic network around almost the entire country and throughout most decent sized CBD's, which was quite extensive when I left and that was almost six years ago. I imagine it's grown a fair amount since. So, as far as selling "network" the only part that isn't their's is the mobile coverage, i.e. from the tower to you, once the signal hits a tower it will switch to landline and be carried through their own network (where possible) then back out through a TNZ tower.

Yet they resell ADSL via Telecom, thanks to local loop unbundling, they never laid their cable network in the Auckland region which they had resource consents for, they were on of the primary partitioner's for local loop unbundling, as it immediately gave them access to a number of customers. I know how good their network is, when it is on their network.


So we can blame the government then

Well thats a tad out of left field, I do not see anywhere from my post you can surmise I meant or implied that.

[Frenchy]

So we can blame the government then

its the only thing left to do!!

[rachprice]

If there was another Id choose that one... I hate vodafone less but thats only because I have had a telecom phone for a long time now

[Fatt Max]

I'm definatley in 'They Are Both Crap' camp I'm afraid, get right up my hooter for various reasons, far too complicated to rant on here.

I do, though, have a great story to tell about the Vodafone call centre in the Uk that I had to ring once. Goes something like this...(this is true by the way, happened 10 years ago)..anyway...

FM: Hi there, need to talk to someone regarding my account
VP: Achoo.....how can I....achoo...help you...achoo...sorry
FM: Sound a bit sneezy there (this is a chick by the way)
VP: Achoo....sorry, I dot a dold....achoo....achoo....
FM: Anyway, blah blah blah (my query, cant remember the details)
VP: Ok, let me...achoo...check....achoo....achoo...achoo..ACHO O!!!!.....
FM: You ok there?
VP: Sorry...achoo...sir, can you please......achooo...oh no....call back...oh my god!

Phone goes dead like they have cut me off but I can still hear talking. Honest to betsy, the next thing I hear is two chicks talking like this:

'Sharon, can you cover my station...(mumbled reply)....yeah, look I've got to go to the loo, I've been sneezing so much I think I've shit myself.....'

As you can imagine, I burst out laughing, the chick has heard me, screamed and the next thing I know the phone is definatley dead....

I still laugh about this now......careful when you sneeze out there all....

[R6_kid]

I left telecom due to poor customer service. I bought an $800 phone and over the course of a year it's froze on me for up to 5 days at time but i've always been out of town when it happens. Of course whenever I go to the telecom shop they say 'come back next time it does it again' but was never offered any possibly options to remedy the problem.

The last time it happened I was down at Wanganui, got back to Auckland the night of the 29th. Went to the shop on the 30th with a fucked phone and asked what they could do... "nothing" your warranty ended two days ago. Bollocks service if you ask me, i would have had to pay $180 to get it checked out regardless of whether they could fix it - i'm 99% sure its a software problem but they kept throwing the 'moisture damage' line at me so I though fuck em.

Now im with vodafone and have only just come to the realisation that its only good to be with vodafone if all my friends are too, and with an almost 50/50 split of TC/VF numbers in my contact list it's now going to be more expensive on vodafone!

never going to win!

[Dave Lobster]

Telstra phones are on Telecom's network, aren't they?

Vodafone has all sorts of advantages. Video calls, data speeds worth talking about, UMTS900 being rolled out around the country, the ability to roam abroad.. etc.
Telecom say they'll be doing this sometime this year.. or was it last November.. who can say? Don't they also claim slightly higher data speeds than Vodafone? The sort of speeds they'll need at least three years to roll out the backhaul for..

[Edbear]

Both suck Telsta Clear should pull their finger out


They are just reselling Telescums services, and its not that flash :(


Was spending 1+mil with telecom (companies $$$ not mine, i only have a stove, a blender a set of steak knives), vodafone were useless when dangled the carrot. telstra didnt botha submitting a proposal.

better the devil you know, and maybe better the devil with more kiwi shareholders?


no, they're not


I'm a Business Consultant for TelstraClearLtd. So anyone can PM me or call 0508 249 777, (Sales free-phone), and ask for me for info or service. I know people in high places who can get things done. I've also got good contacts in Residential..

Just tell the person who answers you want to talk to Ed the biker....

Hope this isn't against site rules on advertising....

[Frenchy]

Now im with vodafone and have only just come to the realisation that its only good to be with vodafone if all my friends are too, and with an almost 50/50 split of TC/VF numbers in my contact list it's now going to be more expensive on vodafone!

never going to win!

You'd be amazed how many 027 numbers are with Vodafone now!! I'm one Tc rubbed me up the wrong way too, joined # months ago and now am having problems with them too!

[JMemonic]

I'm a Business Consultant for TelstraClearLtd. So anyone can PM me or call 0508 249 777, (Sales free-phone), and ask for me for info or service. I know people in high places who can get things done. I've also got good contacts in Residential..

Just tell the person who answers you want to talk to Ed the biker....

Hope this isn't against site rules on advertising....

Thanks Ed, if you can talk to those higher up and perhaps suggest that the decision to resell Telecom services was not the best idea in regards to mobile, the phones suck, I know it not just my phone as we have two we are stuck with for the next 20 months or so, we had better coverage from our Vodafone equipment whilst travelling the lower south island.

[Edbear]

Thanks Ed, if you can talk to those higher up and perhaps suggest that the decision to resell Telecom services was not the best idea in regards to mobile, the phones suck, I know it not just my phone as we have two we are stuck with for the next 20 months or so, we had better coverage from our Vodafone equipment whilst travelling the lower south island.

TCL were in bed with Vodafone for mobile but had a falling out. Telecom's CDMA network does have a slight advantage in coverage in NZ but obviously the small population and the length of the country means it is very expensive to gain full coverage. That's why Tesltra Australia hasn't come in and set up its own network here.

What phones do you have? The Samsung 8800 has the best reception of any cellphone and is a popular flip phone.

TelstraClear has only recently entered the Mobile market and of course we are a bit limited with choice due to the CDMA system being on the way out, hence we don't want to invest too much in cellphones that are soon going to be out of date. We do have some good one's though.

I've got the new Nokia 6275i which is a good phone. We have both the Blackberry 8830 and the latest Samsung i325 world phone. THe HTC Titan and the Okta Touch are very good with the Okta Touch particularly finding favour with my customers.

I've dropped my Vodafone pre-pay as I'm on the residential TCL Nokia account which gives 500 free texts and PXT's to any network and only 29c/min calling to any NZ landline or mobile for $20pm. Vodafone's Text2000 is only to Vodafone.

Although Telecom are not going to allow us access to the new WCDMA, (GSM), network until 2011, there are other options we are exploring and as soon as we gain access to this type of network we will be able to bring in stock direct from Telstra Australia which, in one move will give us the best technology at the best rates available in NZ!

[JMemonic]

TCL were in bed with Vodafone for mobile but had a falling out. Telecom's CDMA network does have a slight advantage in coverage in NZ but obviously the small population and the length of the country means it is very expensive to gain full coverage. That's why Tesltra Australia hasn't come in and set up its own network here.


It might seem on paper to have better coverage but real life testing down the west coast it seemed the other way around, shame about the falling out and more of a shame that TCL has not installed its own network but sure the costs would be prohibitive, odd though that the Telecom network has to be opened up to other providers yet Vodafone's did not.


What phones do you have? The Samsung 8800 has the best reception of any cellphone and is a popular flip phone.

TelstraClear has only recently entered the Mobile market and of course we are a bit limited with choice due to the CDMA system being on the way out, hence we don't want to invest too much in cellphones that are soon going to be out of date. We do have some good one's though.

I've got the new Nokia 6275i which is a good phone. We have both the Blackberry 8830 and the latest Samsung i325 world phone. THe HTC Titan and the Okta Touch are very good with the Okta Touch particularly finding favour with my customers.

Nokia 6275i which seems a huge step backwards from my 5 year old 7610 or the other half's 6085, just the functionality seems to be a backwards step. of course we were only offered the 6275i, plus the lack of ability to roam with out getting a special loan phone.


I've dropped my Vodafone pre-pay as I'm on the residential TCL Nokia account which gives 500 free texts and PXT's to any network and only 29c/min calling to any NZ landline or mobile for $20pm. Vodafone's Text2000 is only to Vodafone.

Same.


Although Telecom are not going to allow us access to the new WCDMA, (GSM), network until 2011, there are other options we are exploring and as soon as we gain access to this type of network we will be able to bring in stock direct from Telstra Australia which, in one move will give us the best technology at the best rates available in NZ!

Cant come soon enough.

[Naki Rat]

After being dicked around by Telecon way too many times I now flattly refuse to use them for absolutely anything if I can avoid it, and bugger the cost :finger:

The one exception is having a work supplied cellphone through TelstraClear/Telecon which is a one of their standard pieces of shit, compared to my Vodafone unit.

Home landline is a Vodafone Homebox. Only one phone per house (no extensions) and the caller ID gives the incoming number but hasn't got the technology right to be able to time stamp the call. Good value - :bs:

My vote - they both suck.

[Usarka]

I'm a Business Consultant for TelstraClearLtd. So anyone can PM me or call 0508 249 777, (Sales free-phone), and ask for me for info or service. I know people in high places who can get things done. I've also got good contacts in Residential..

Just tell the person who answers you want to talk to Ed the biker....

Hope this isn't against site rules on advertising....

I don't chase up companies who can't get an rfp for 100+mil in on time sorry........