Elise
10th February 2009, 10:06
It seems that the only reason I ever come on KB is to complain about something. But as a women, I guess its something I’m good at.
I brought a second hand scooter the other week (mistake #1). The brand name was Motofino, the only people that sell it in NZ are a company called Retro Scooters, located on Newton Street Auckland
After purchasing the scooter, I got it serviced there (mistake #2). It took them 7 hours to service, which I’m not sure is a bad or good thing. But I got it back, and within the next couple of days it was stalling and spluttering, generally acting like shit.
So I went back. They mechanic there (if you can call him that) adjusted the idle key. Off I road, the bike road fine for the next 2 days. Then the same problems occurred. I went back to Retro Scooters. They apologised, had it for 3 days, then rung me to say that it was a cracked spark plug causing the problems.
Of course if that was the problem, I wouldn’t be writing this to complain about them. The other day the scooter broke down permanently, I had to get a trailer to pick it up.
I guess my concern is, that you pay 100’s of dollars for a service, you expect the bike to run, not stall. Second, they specialise in the maintenance and selling of this bike, but seem inept to actually be able to fix it.
If it had such a serve problem, you think they would be able to pin point what the hell it is, instead of sending me off on an unreliable, semi dangerous scooter. Especially, considering they have a history of this brand of scooter.
My advice is to stay away from them. They can’t provide suitable service and knowledge for the vehicles they sell. They left me wanting.
I brought a second hand scooter the other week (mistake #1). The brand name was Motofino, the only people that sell it in NZ are a company called Retro Scooters, located on Newton Street Auckland
After purchasing the scooter, I got it serviced there (mistake #2). It took them 7 hours to service, which I’m not sure is a bad or good thing. But I got it back, and within the next couple of days it was stalling and spluttering, generally acting like shit.
So I went back. They mechanic there (if you can call him that) adjusted the idle key. Off I road, the bike road fine for the next 2 days. Then the same problems occurred. I went back to Retro Scooters. They apologised, had it for 3 days, then rung me to say that it was a cracked spark plug causing the problems.
Of course if that was the problem, I wouldn’t be writing this to complain about them. The other day the scooter broke down permanently, I had to get a trailer to pick it up.
I guess my concern is, that you pay 100’s of dollars for a service, you expect the bike to run, not stall. Second, they specialise in the maintenance and selling of this bike, but seem inept to actually be able to fix it.
If it had such a serve problem, you think they would be able to pin point what the hell it is, instead of sending me off on an unreliable, semi dangerous scooter. Especially, considering they have a history of this brand of scooter.
My advice is to stay away from them. They can’t provide suitable service and knowledge for the vehicles they sell. They left me wanting.