Spectrum MCs, good bastards award

**clmintie** · 4th July 2009, 14:26

While cleaning/fettling the KX 85, I noticed a missing linkage bolt (my fault..) called into Mr Motorcycles and got the usual excellent service, should have it couriered to my place in time for Wednesday ride at Woodhill, cool, so far so good....

This morning we went to Barrys Point to have a look at the bike shop “specials” sale and realised we had parked outside Spectrum Kawasaki, I thought I’d wonder in on the off chance they had the bolt in stock (as insurance..) Talk about go the extra mile for someone they didn’t know from a bar of soap and I’d told him I had already ordered it from “another shop” He had a good rummage around and when unsuccessful told me to come back Tuesday if the ordered one hadn’t turned up and he would take one off a new bike on the show room floor to keep Grace riding.

That’s what I call SERVICE............

**barty5** · 4th July 2009, 14:42

Originally Posted by clmintie

While cleaning/fettling the KX 85, I noticed a missing linkage bolt (my fault..) called into Mr Motorcycles and got the usual excellent service, should have it couriered to my place in time for Wednesday ride at Woodhill, cool, so far so good....

This morning we went to Barrys Point to have a look at the bike shop “specials” sale and realised we had parked outside Spectrum Kawasaki, I thought I’d wonder in on the off chance they had the bolt in stock (as insurance..) Talk about go the extra mile for someone they didn’t know from a bar of soap and I’d told him I had already ordered it from “another shop” He had a good rummage around and when unsuccessful told me to come back Tuesday if the ordered one hadn’t turned up and he would take one off a new bike on the show room floor to keep Grace riding.

That’s what I call SERVICE............

Its all bout keepin the customers happy some people are good at it. We get quite a few supprised looks on peoples faces when they call in cause they just failed a WOF some place for a brake light. Yah fit it send them on there way at no charge they kind look at yah funny. But the next time they need something or a WOF they come back cheap way to get bussiness dosnt allways work but as you have done the good word spreads.

**MIXONE** · 4th July 2009, 14:48

Agreed.Good word doesn't spread quite as quickly as bad word but does get there eventually.

**L Rider** · 4th July 2009, 16:22

Originally Posted by clmintie

While cleaning/fettling the KX 85, I noticed a missing linkage bolt (my fault..) called into Mr Motorcycles and got the usual excellent service, should have it couriered to my place in time for Wednesday ride at Woodhill, cool, so far so good....

This morning we went to Barrys Point to have a look at the bike shop “specials” sale and realised we had parked outside Spectrum Kawasaki, I thought I’d wonder in on the off chance they had the bolt in stock (as insurance..) Talk about go the extra mile for someone they didn’t know from a bar of soap and I’d told him I had already ordered it from “another shop” He had a good rummage around and when unsuccessful told me to come back Tuesday if the ordered one hadn’t turned up and he would take one off a new bike on the show room floor to keep Grace riding.

That’s what I call SERVICE............

We have used them for years - started when John got his 1st roadbike. Awesome service alright & they always go outta their way to help

**SpikedPunch** · 4th July 2009, 20:14

Yup, spectrum are fantastic and the only place I take my bike, good customer service goes a looong way.

**clmintie** · 6th July 2009, 16:47

Parts arrived today from Mr Motorcycles (a day early...!)... YAY...

I must say I'm sitting here feeling pretty good, the support we get from 'our dealer' is bloody good and if they ever sell up and buy that South Pacific island to set up their own TT..

, there is backup on the shore........

**B0000M** · 6th July 2009, 17:36

Originally Posted by clmintie

While cleaning/fettling the KX 85, I noticed a missing linkage bolt (my fault..) called into Mr Motorcycles and got the usual excellent service, should have it couriered to my place in time for Wednesday ride at Woodhill, cool, so far so good....

This morning we went to Barrys Point to have a look at the bike shop “specials” sale and realised we had parked outside Spectrum Kawasaki, I thought I’d wonder in on the off chance they had the bolt in stock (as insurance..) Talk about go the extra mile for someone they didn’t know from a bar of soap and I’d told him I had already ordered it from “another shop” He had a good rummage around and when unsuccessful told me to come back Tuesday if the ordered one hadn’t turned up and he would take one off a new bike on the show room floor to keep Grace riding.

That’s what I call SERVICE............

i went in similarly, just to pop in and grab a spark plug...and i thought the service was excellent, until i checked up, and found that i was given incorrect advise about NGK spark plugs and which was hotter or colder... i still think theyre friendly and go the extra mile, but my confidence in their knowledge is shattered. the numbers on the plug was discussed with 2 guys there, cant remember names, but one of them was in overalls and working on a bike at the time.

MR Motorcycles is still my favourite place to purchase.

**4stroke** · 6th July 2009, 18:25

unusual for spectrum to have made an error with a plug as greg and brent, the guys in the workshop are prety good both ride bikes and have worked on bikes for ages, greg owns a kx500 with a heap of xtra bits on it. and grant in the parts also rides and has had a fair bit to do with bikes over the years but hey these things happen.
ive never had a problem with spectrum at all, when my first husky had malfuntcion in the motor they rolled me out a new bike and sent me on my way and i used to get them to do all my honda work 2 and never to busy to help.

**Midget200** · 6th July 2009, 18:29

Originally Posted by 4stroke

unusual for spectrum to have made an error with a plug as greg and brent, the guys in the workshop are prety good both ride bikes and have worked on bikes for ages, greg owns a kx500 with a heap of xtra bits on it. and grant in the parts also rides and has had a fair bit to do with bikes over the years but hey these things happen.
ive never had a problem with spectrum at all, when my first husky had malfuntcion in the motor they rolled me out a new bike and sent me on my way and i used to get them to do all my honda work 2 and never to busy to help.

Would have to agree with you there 4 Stroke! I've been told by many people that Spectrum have the best mechanics in Auckland! I've always had great advice there and they've always gone the extra mile with my bikes!

**B0000M** · 6th July 2009, 18:48

we'll have to put it down to a one off cock up then eh.

**clmintie** · 6th July 2009, 18:52

Originally Posted by Midget250X

Would have to agree with you there 4 Stroke! I've been told by many people that Spectrum have the best mechanics in Auckland! I've always had great advice there and they've always gone the extra mile with my bikes!

Were you in there buying a new bike today, or will you leave it to the last minute tomorrow....

**hondagirl** · 6th July 2009, 19:38

Spectrum boys have looked after my bikes for the past five years and kept my trusty old honda going like a dream - nothing is too much trouble. Unlike some of the "other" bike shops in the area... (need I say more!)

I gave greg a pink feather duster years ago, after he displayed neurotic cleaning behaviour with his yamaha... ask him about it when you're next in there!

**tnarg** · 6th July 2009, 19:48

I will have to give them a big thumbs up aswell. When ever I have ordered parts they have always rang to let me know when there in. Top friendly service.

**Midget200** · 6th July 2009, 20:05

Originally Posted by clmintie

Were you in there buying a new bike today, or will you leave it to the last minute tomorrow....

Was indeed in there sitting on my new bike! Thing is it's going to be much much better if I sell my bike privately than do the trade in thing, darn, darn, darn!

**4stroke** · 6th July 2009, 20:32

Originally Posted by Midget250X

Was indeed in there sitting on my new bike! Thing is it's going to be much much better if I sell my bike privately than do the trade in thing, darn, darn, darn!

just tr, i tried to sell me crf450 on trade me got fkd round big time, trade in saves alot of hassle.