Wellington Motorcycle PR = FAIL

[cowboyz]

Richards in Jville. fantastic service and trustworthy with your pride and joy.



Welcome to the site, you seem like a friendly chap.

2 posts... that should be enough to work kb out!

[ajturbo]

It would seem we had your mobile number as (021) 326-576. Phil (our service reception man) thinks he checked with you that that was correct?...and in fact tried to call you a few times. The phone has a message from a 'Mark' of Silk Painting. Obviously not your contact number...and bad that we didn't have that right. We'll rectify that.




It's not always that simple though...

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

[Crasherfromwayback]

looks like i should have checked the phone number ...

021 326 577

is this MY mistake?????

woops???

no the customer is never wrong???...
BUT it seams I could be at fault here....

Not at all mate...just a mis communication between us both. Easy enough to do. I'll load that number into the system so it never happens again mate!

Pete

[Clivoris]

Thanks for posting that correction AJ. I'm just entering your details into the Welly Manline. Do you prefer top or bottom?

[Patrick]

AJ...if you'd turned up and the bike wasn't done as it should've been...I'd personally see to it that you'd be supplied a decent loan bike with a fuel tank of fuel.

Pete

PS...I'll get to the bottom of the problem for you and report back.

Now that IS good service....

Used them once myself to check over the T Bird before purchase, and knowing they knew the previous owner.... They did a top job and identified a nasty fault (broken bolt INSIDE the alternator..???).... Sure helped with the bargaining process

I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

That's what I go to here. Alan Delautour = well looked after.

Could have fleeced me once, but didn't...... so repeat business for sure!!!

[Maki]

It might be a good idea to try and sort things out between you and whoever you are doing business with FIRST before making a fuss about things on the internet. That way nobody needs their embarrassing little mistakes made public...

Great PR for Wellington Motorcycles in this thread, kudos to them. They are very nice based on my limited experience. So is TSS by the way, but I digress...

[Crasherfromwayback]

That's what I go to here. Alan Delautour = well looked after.

Could have fleeced me once, but didn't...... so repeat business for sure!!!

He's my 2nd cuz...that'll be why!

[StoneY]

It might be a good idea to try and sort things out between you and whoever you are doing business with FIRST before making a fuss about things on the internet. That way nobody needs their embarrassing little mistakes made public...

Great PR for Wellington Motorcycles in this thread, kudos to them. They are very nice based on my limited experience. So is TSS by the way, but I digress...

Oh yes, they are nice and Pete the workshop boss guy made all right with my bikes 'glitch' many moons ago
As do TSS, mistakes happen and its how they put them right that counts

Kudos to WMCC for follow through there are some good peeps there, like all bike shops I guess

[CookMySock]

Excuse me????? AJ has every right to be pissed off. The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.

Nope, Lurch is right.

Shit happens sometimes, and to get all righteous and indignant about it is a little bit much. When it's your turn to have the shit hit the fan I'm pretty sure you value others who are accommodating.

Steve

[coffeejunkie]

Im sorry about the mix up AJ...Hope you & the buell are all good now....

I have to say it tho.....WMC FTW!!!!

You guys rock man....Where else can you go where the ppl know you and offer you coffee, which face it that alone impresses the hell out of me, You can have a laugh or a chat with the staff and they are willing to help.....unlike motorad, woops did i say that out loud?

[roadracingoldfart]

I reckon we need to get a real bike mechanic set up in a real workshop with NO showroom, NO parts dept, NO accessories...in fact NO fuckin retail system AT ALL...just a greasy workshop bench and his toolbox

Its called my place , what do you need ???.
Hell im so non retail i dont even use a sign.

[roadracingoldfart]

He's my 2nd cuz...that'll be why!

Always ondered if you came from Hicktown family Pete.

Alan Detour is the man , apart from Tweedie.

[Crasherfromwayback]

Its called my place , what do you need ???.
Hell im so non retail i dont even use a sign.

Someone to play golf with...so you fail!

[Muppet]

on Saturday i booked my Buell in for a check-up and a WOF...

sorry AJ, we cannot do it till Tuesday the guy said...
thats ok, i'll bring it in on Monday, so you can get to work on asap on Tuesday...



Well fuck me, at 4:30pm this afternoon, havin NOT friggin heard from the bike shop, i thought i better find out what was going on....

err sorry AJ.. looks like we will not be able to do you bike today...
Well thanks for phoning me, i said... looks like i waisted my time BOOKING IN THEN i said...

we will get onto it tomorrow... (tui???)

i am a "little " pissed off, these guys make enough money to be able to phone me to tell me that (even if it is a lie...{how would i know?}) they cannot do my bike for what ever reason.....

it is funny.. i have been discussing the servicing of the 1125cr and have been thinking that i would have to take it to Road and Sport up in Hamilton...
i think this maybe a reality....(cool ride also)

So welly M/C.. get my bike sorted tomorrow.. or it's going somewhere else!
as will the 1125....

rant over

I wouldn't give them a second chance, or in your case a third chance. Do it the NZ way and vote with your feet fella, fuck 'em!

[_Shrek_]

Wellington Motorcycles have shown themselves to have one of the most professional service teams I've experienced. I've never had a problem with their quality or punctuality and they always follow up a few days later with a "hows it going" courtesy call.

Yeah they should have called you earlier if they knew it just wasn't going to happen, but calling them out on KB after a single day delay on the service and already making assumptions that they won't get it done the next day?

I think you need to put your self importance back in the box for a while.

Excuse me?????

AJ has every right to be pissed off.
The bike was BOOKED IN and quite frankly Welly MC failed to show him the courtesy he deserved.

As for him being self important (?????). Every single customer is important and should be treated as such.

well said Lurch, except for the last line, buellbabe is right in what she said on behalf of Aj, I'd be realy pissed as well

but i've had only good dealings with these guys, so rather than rant on here Aj call them & get right up them

happy biking people