Wellington Motorcycle PR = FAIL

[Crasherfromwayback]

Maybe I missed something, but why wasnt the bike checked on the Tuesday when it was originally booked in for? It was dropped in on Monday night and you got it back on Friday? Hmmmm ......

You missed plenty. Like the fact that AJ wanted us to advise him of what was wrong when we found it. The fact that we then had to wait for the ok from AJ to go ahead and fix it...then source the bits. I have no problem with you having your say...but you may wanna read the whole thread before putting your 2 cents worth in.

[gav]

You missed plenty. Like the fact that AJ wanted us to advise him of what was wrong when we found it. The fact that we then had to wait for the ok from AJ to go ahead and fix it...then source the bits. I have no problem with you having your say...but you may wanna read the whole thread before putting your 2 cents worth in.

Thanks for the advice, in fact I read it through twice before asking.
Because it reads that AJ was told that you hadnt had a chance to even look at the bike on the Tuesday, and it would be sorted the next day. I understand what you say above, but it appears none of this actually happened on the day it was originally booked in for. Or was AJ told wrong info and in fact you guys had looked at the bike, but required his input before going further?
Why didnt you advise AJ of what was wrong on the Tuesday when it was booked in for?

[ajturbo]

OK.. please can we put this to rest...here is my story...

I booked it in for a WOF and some work that i wanted CHECKED ONLY before proceeding...

it was 4:30pm on the day of the booking and i had not heard from them.. so i phoned, they had not started....

as you can all imagine i was a "little" disappointed that i was not contacted earlier in the day to be informed of this...

BUT as it transpired, Welly M/C did NOT have the right Phone number, it was one digit out...

so they couldn't reach even if they had tried.....

so who's fault is that?.....

also, when we managed to talk to each other things were all sorted asap AND i could not be happier as the bill was for LESS than they quoted....

to me, it was a communication break down... on both our parts,
i did not check they had the right number, they did not check they had the right number....

please can we let this end here?.....

[Lurch]

Edit: lol AJ had the same thought as me, please let this die. But good clarification AJ.


Ok, what once was a worthwhile thread is now dragging on just a little too long for anyone to give a shit.

[gav]

Fair enough, so long as the customer is happy with the end result, all good.
Well done WMCC.

[Owl]

WMCC would be the most professional outfit of any dealer of motorcycles or cars that i have dealt with.

Not the experience I had with them, but at least it wasn't all bad. The salesperson I dealt with was bloody terrific, but just a shame the sales manager wouldn't get off his arse to look at a trade parked outside the door.

[chanceyy]

since this has been resolved satisfactorily & AJ your happy I have closed the thread