Heres a few thoughts Gubb,
Read your post last night and its been flying round in my head. Bloody Kiwibiker! LOL!
Dunno if this will work but it makes sense in my head "SORT of"??
Use the system
Send them a bill for lost time say two hours plus travel. Your quite within your rights to send them this, as evidenced by there own issue of the warrent on the same day as they initially wasted your time!
That's say 2 x $100 plus $100 travel (or whatever hourly rate you can justify)
Builder would be $50 Lawyer would be $250 per hour etc.
So thats an invoice for lost time for say $300.
They won't pay, so Debt collect them. (If you win your case this will stay on their record)
They won't pay that so its small claims or court.
Then let the judge decide! (this is what you where aiming for anyway, unless they pay up of coarse)
The way I read it, you have a good case, the issue of the warrant on the same day is all the evidence you need as to the pointlessness of the exercise, and length of time at the previous visit.
Secondly in court you can ask questions like How long does a warrant usually take? It'll be 20mins, so the 2 hours it took for your to fail, will look like the prat was looking specifically for a problem not just ticking the normal boxes etc That'll also to prove your case.
I also think its important to not treat this as two branches you went to VTNZ not xxx branch and xxx branch so that also proves a systemic failure in their system costing you the loses on your invoice. Of coarse you go for more costs and lost time in taking it to court if you win. This also can be explained quietly but firmly when they first ring you up to query why the invoice in the first place! Its now a game, the shoes on the other foot, your the puppet master, and your wasting their time!!
Look I haven't got time to embellish further but as I see it, this approach causes most pain and least amount of time wasting on your part.
That'll teach the old prick with the wasted life with a small wage and a lot of power and the guys who stood by and let it happen (incl his boss) a freckin good lesson even if you loose!
Just an idea, dunno if it will work but others here may know??
It would help a lot if your in business for yourself I'd imagine. Good luck! Dunno if it will even fly, but its only a piece of paper and 15mins in the start anyway and it will cause a bit of grief for the old prat with the power trip. Don't forget he probably does it 5 times a week to some poor sod!!
PS add a 1/2 hour for me will ya I've just lost 1/2 hour of architectural design charge out writing this LOL!!
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