STOLEN: my first bike from the transport company WTF die transpro (1 Nov 2009)

[Grasshopperus]

Hi everyone,
I'm an aspiring motorbike rider who's had his very first bike stolen before I even received it.... Please read this long (sorry) post and help me, I'm really bent over a barrel here.

Bought a 1990 ZXR250 off a KB member who was selling. He's in WLG and I'm in AKL so we use a shipping company, transpro.co.nz

It's dropped off to them on October 19th and I called them every 2 days from that date to get an ETA and every single time I call I get a different date. This drags on for a while until October 30th when they say it's finally left the WLG depot and will be delivered on the 31st. Their service had been shit up until this point but I was relieved to hear that it actually left the depot and was moving towards me.

So it's due on Saturday (yesterday) but then I get a call from transpro saying "Oh, the entire trailer that had your bike in it has been stolen. The driver of the truck got a flat tyre, left the truck and trailer on the side of the road in East Tamaki (industrial area in East Auckland) and when he got back after fixing a tyre 4 hours later the trailer was gone".... WTF man!!!

He said he was going in to see the cops at 3pm but when I couldn't get a hold of transpro that arvo I called the cops to report a stolen vehicle and when I mentioned the transporter trailer they said nothing of that description had been lodged and that as my vehicle from stolen from within another stolen vehicle I couldn't report it stolen until transpro give me the police case number to link it all together.

As transpro don't appear to have reported a theft to the police I think foul play is afoot. I reckon they may have taken it for a joyride, crashed it, and have been buying time while cooking up this elaborate hoax. They may be telling the truth but as they've become extremely difficult to contact I'm assuming the worst.

* the transport company says they only cover up to $1500 on their insurance but I will definitely take them to small claims if need be. Bike cost me $3300 and I want it all back.
* I'm definitely going to involve Fair Go.
* I guess technically I could be a dick to the old owner and say that he still hasn't delivered the goods that I paid for but he's not the one at fault here. In fact he's been awesome.

Yours in total desperation.
Grasshopperus (Al)
021-514-085

Bike details
--------------

1990 Kawasaki ZXR250
License plate: 32TCK
Blue/black/silver. Original paint job. Small, thumb-size dent in tank to the left of where you left upper thigh sits.
VIN: ZX250A-009590

[scumdog]

Sound prett sucky, keep us posted.

[nothingflash]

Unfortunately they are correct here. You could have a been shipping a cargo of gold - they'd still only pay out $1,500 under their insurance policy.

There was an item on Fair Go a small while back where a guy shipped a bike from Dunedin to Auckland and when it got to Auckland and the driver opened the tail of the truck it fell out and caused around $2.5k worth of damage. From memory I think the company may have reluctantly come to the party only on the basis that the seller didn't sign anything when he dropped the bike off.

Good luck with your fight though - that sucks arse!

Edit: "technically correct" I mean...

[Dutchee]

How could you be a dick to the old owner? You don't mention him till the end, so nada to do with him. Taking it you just wanted 3 alternatives
Thanks for the heads up on the transport company. If the tale's true, they worse than suck.
What sort of truck was it? Sounds like a big rig, and those drivers don't leave their livelihood for that amount of time due to a flattie. There's the mobile truck tyre changers that go around fixing blowouts on the motorway that are called.
Very dodgy story. Hopefully your new bike is just still in Wellington, or they come to the party and give you your money.
Good luck and let us know the result (sounds way fishy the cops know nothing at this stage).

[sil3nt]

The big thing about that above fair go case was the transport company said insurance was offered. However the (new) bike owners brother was sorting out the shipping and he said the company never mentioned it. If they offered you insurance and you declined it then the max they pay out is $1500.

But surely having your bike stolen is a bit different than having them damage it. They would get insurance for the trailer and surely the goods inside of it?

[Kiwi Graham:Me]

Bloody hell. It sounds dodgy to me, a truck & trailer stolen and not reported Mmmm.
Good luck on getting any money back!

[RantyDave]

As transpro don't appear to have reported a theft to the police I think foul play is afoot.

Report it to the police as having been stolen by the transport company. Make it their problem.

Transpro.co.nz is registered to "Nazsha Holdings Ltd" whose directors are Nazia Nazhat Sharif and Shahil Chand of 7 Pidgeonwood Lane, Woodridge, Wellington. The company was previously a property development company (changed names in Feb 2007) so we know for a fact that these are dodgy cunts you're dealing with.

Dave

[gunrunner]

I would contact land transport NZ , incase someone tries to re rego it but im sure the cops are on to this . Hopefully someone has inly taken it for a test ride, were you insured ?

[caseye]

They are LYING, if this has not been reported to the Police then they are definitely telling you Porkies!
I'd be laying a complaint of theft against them! Now.
Action and fast is what is needed here, you need proof that your bike was delivered into thier yard on such and such a day.
Prof of phone calls made to them.
Proof that it was actually in any trailer that has subsequently been stolen.
Proof that the theft of the trailer has been reported by them.
If no proof of theft report Go lay the complaint of theft against them.
Your local Police station may not want to take the complaint but if they do their job properly and check that no complaint has been made by the transport company they'd better then take your complaint and start actioning it immediately.
Keep notes, names of who you spoke too, when, their contact numbers make a bloody nuisance of yourself and dont give in.
Luck compardre.

[nothingflash]

Sounds like it's gonna get fun - keep us posted mate and good luck.

[ynot slow]

Also they might have public liability cover for this exact thing.Would assume this would kick in for you if they had the cover.

[mossy1200]

If the unit was stolen they would have had to report it as insurance will do zero for them without a report number.
Also the $1500 doesnt stack up as the trailer unit will be insured and that will cover its content also.They would never need to claim multi $1500 max claims.
The $1500 will apply to damaged individual or lost items.
If your having problems call the police and let them know you believe that a staff member has stolen your bike.
Or lodge it in small claims costs about $50.
Mention in claim report that they have failed to supply relevent police report info and any other info etc.

I dont believe the unit was stolen.They have done something and now they are telling you porkies because your young.

[rideon]

Transpro.co.nz is registered to "Nazsha Holdings Ltd" whose directors are Nazia Nazhat Sharif and Shahil Chand of 7 Pidgeonwood Lane, Woodridge, Wellington. The company was previously a property development company (changed names in Feb 2007) so we know for a fact that these are dodgy cunts you're dealing with.

Dave

If no result by 17th Nov, there may be a few bikers in welly that day that could swing by & make some 'noise' on their door.

[GOONR]

Sounds more than a little iffy to me. caseye has a point, ask them for proof that it was on that particular trailer and proof that it has been reported stolen. If they can't come up with that report it. If they can prove it then you have the info that plod are after.

[Owl]

I guess technically I could be a dick to the old owner and say that he still hasn't delivered the goods that I paid for but he's not the one at fault here. In fact he's been awesome.

Not sure I understand why you'd even mention this?

Still, I hope this gets sorted dude and yes, it sucks!