TRANSPRO – Where is our money?

**StoneY** · 13th November 2009, 12:15

Hey everyone

Biketranz have come onboard as a BIKEOI emergency recovery team
Including their 'imobillised' bike pickup kit

THANKS BIKETRANZ

On behalf of the BIKEOI organisers, thank you so much

And also behind the convoys, rolling with them as TEC will be Maidstone Yamaha and Kapiti's finest Twin cam M/Cycles as rolling breakdown support

Biketranz will be AT the Stadium awaiting the call and are coming in support for free as sponsors

Thanks to all 3 org's you all rock

**Ecclesnz** · 13th November 2009, 12:50

Originally Posted by StoneY

Hey everyone

Biketranz have come onboard as a BIKEOI emergency recovery team
Including their 'imobillised' bike pickup kit

THANKS BIKETRANZ

On behalf of the BIKEOI organisers, thank you so much

And also behind the convoys, rolling with them as TEC will be Maidstone Yamaha and Kapiti's finest Twin cam M/Cycles as rolling breakdown support

Biketranz will be AT the Stadium awaiting the call and are coming in support for free as sponsors

Thanks to all 3 org's you all rock

I have to say, that is a fantastic offer from each of the companies.

Def on my list of places to deal with if necessary in future.

**roadride** · 15th November 2009, 10:39

Originally Posted by metalslug

Mate believe it or not I have the exact same experience as you. 3 weeks ago bought a bike off a Kber from Welly and since then have been having endless problem with Transpro.

First of all they have not picked up the bike from seller on the date promised, TWICE, without notifying the seller; then gives some lame excuse when asked (the van broke down??) Hullo?!! Where is the "New Zealand's absolute best service and - we get it right the first time"????!!

Also no one seems to ever pick up the phone at their end. The good thing came out of it is that at the end we went to Bikertranz and they did the delivery perfectly. Glad the tards at Transpro did not get their filthy hands on my bike.

So far the seller is trying to chase the money back for me as he did most of the dealings with them. The money was supposed to be back by the end of last week but still no news so far.

What can I say about Transpro: First class website (notice the nice graphics and designs) + top notch bullshit + Third world service. Frankly I can't believe such a company can exist in New Zealand. This is as close to a scammer as it gets. Appalling...

Let this be a warning for the rest of you...

Good luck metalslug and please update me if you have any luck with your $$$.
If transpro keeps this scamming untrustworthy behaviour up, they will run themselves into serious trouble ......... about time he watch the news on those tough looking lads on those roaring bikes - not pretty to be messing with the biking industry or the wrong people.

TRANSPRO ......... eat this

************************************************** *******
....'you can run but you cant hide'!!!!!!!!!!

**roadride** · 15th November 2009, 10:54

Originally Posted by StoneY

Hey everyone

Biketranz have come onboard as a BIKEOI emergency recovery team
Including their 'imobillised' bike pickup kit

THANKS BIKETRANZ

On behalf of the BIKEOI organisers, thank you so much

And also behind the convoys, rolling with them as TEC will be Maidstone Yamaha and Kapiti's finest Twin cam M/Cycles as rolling breakdown support

Biketranz will be AT the Stadium awaiting the call and are coming in support for free as sponsors

Thanks to all 3 org's you all rock

LOVE BIKETRANZ WHO RESCUED OUR BIKE FROM THE DEMONS!

TRANSPRO SUCKS FOR RIPPING PEOPLE OFF!

............ havent heard from you shahil and still cant get hold of you - oh boy your poor soul

THANK YOU EVERYONE FOR YOUR COMMENTS, ADVICE, SUPPORT AND UNDERSTANDING.

Take care all, at least christmas is just round the corner for some real excitement!

**paulmac:Me** · 15th November 2009, 11:35

We use biketranz for all our bike shipping. Fantastic service !
As for those other rip off c--nts, ring him and ask if you can call in on the 17th to pay for a bike pick up !! Only needs 20 or 30 of you to help open his wallett !!

**metalslug** · 16th November 2009, 20:29

Ok this is getting pretty f**king ridiculous

It has been TWO week now since they promised the refund. I just got a message from the seller saying that he has had no luck at all getting the money, basically he cannot reach anyone there, thats ANYONE AT TRANSPRO. Can you believe this from the "best of New Zealand"?

I am beginning to think this is not a company but a bloody scam artist. They give you a quote, promised incredible service, pick up your bike and then f**k off.

Roadride do you have any luck getting the money back? I will be calling them myself this week and if it's still not resolved I will be looking at taking some legal action. Anyone else who has had similar problem please speak out for the sake of other bikers. It never seize to amaze me that such business can exist.

Rant Rant!! really need to calm myself down. feel like strapping my 590 mossy, rode down to their warehouse and mow those fucktards down.

**breakaway** · 16th November 2009, 20:36

Quit bitching and simply file with small claims court.

**bkker** · 18th November 2009, 13:58

wow, lots of strongly opiniated people on here.
I've done a bit of research into motorbike companies, so if you want options other than biketranz and tranzpro then check this thread out:

http://www.kiwibiker.co.nz/forums/sh...post1129520551

**Kinje** · 18th November 2009, 14:12

Hmmm very dodgy. Google Tranzpro and pages from NZ and the 4th link is KB thread complaining about them and 5th is Nocowboys website complaining about them!

**Brett** · 18th November 2009, 17:57

I think y'all should just pay me to ride your bike from A to B for you.

**roadride** · 18th November 2009, 22:29

Originally Posted by metalslug

Ok this is getting pretty f**king ridiculous

It has been TWO week now since they promised the refund. I just got a message from the seller saying that he has had no luck at all getting the money, basically he cannot reach anyone there, thats ANYONE AT TRANSPRO. Can you believe this from the "best of New Zealand"?

I am beginning to think this is not a company but a bloody scam artist. They give you a quote, promised incredible service, pick up your bike and then f**k off.

Roadride do you have any luck getting the money back? I will be calling them myself this week and if it's still not resolved I will be looking at taking some legal action. Anyone else who has had similar problem please speak out for the sake of other bikers. It never seize to amaze me that such business can exist.

Rant Rant!! really need to calm myself down. feel like strapping my 590 mossy, rode down to their warehouse and mow those fucktards down.

OH BOY....i know how you feel mate. We still havent had luck ourselves getting in touch with them and we're in a process of sorting this out.

Shahil Chand wont front up, he's bloody corrupt.

Transpro is not a legit company as it seems on their web, they are operating multiple companies with joint owners, different numbers and different names. Transpro operates from their home and as we've recently found out from a deeper dig, the grass aint getting greener.

It is one of those scams that you see around + failing business ventures. We are really pissed and very disappointed and this will be justified.

Transpros con-mans lucky dip is running out - real sooooon.

GOOD LUCK THOUGH and we'll let you know of our progress.

**Conquiztador** · 19th November 2009, 07:05

Originally Posted by Brett

I think y'all should just pay me to ride your bike from A to B for you.

Is that from Auckland to Brett's place?

**LanaWil** · 26th November 2009, 13:06

Hi,

I have been ripped off by Transpro as well, no refund of money despite emails and phone calls. Shahil told me he had organised transport and when i rang to get a time it was being delivered, he told me it wasn't arranged. I cancelled transportation and no refund at all.
I would love to get your story about Transpro as im putting a file together to send to Fairgo and Citizens advice. Are you able to help out? I sent him a email that im going to Debt collection and i got a response straight away - this maybe an option too. Im seeking legal advice so all your help would be great.

Thank you,
Alana Wilson
027 685 4100
alana.wilson@xtra.co.nz

Originally Posted by roadride

“no fancy words or fancy website, just pure from the heart – if ever one knows what it feels like”

www.transpro.co.nz quoted "we do it right the first time".......wow! really?

Fellow bikers, its now a month of a virtual battle with Transpro. There is just no response from the guy and i wonder if he's still alive or maybe strucked down with dementia. He's got our money and he's suddenly disappeared without a care in the world. This has never happened to us from anyone or any other business.

So i'm venting out here.......

20th Oct – Won bike on trademe
20th Oct * Paid for the bike to owner
* Arranged shipping, got a quote from Transpro for Palmerston North - Auckland. Address of pickup given, company name and phone numbers.
* Transpro promised to pickup 21st Oct at 9am on the dot and delivered to us on 22nd Oct.
*Paid Transpro and sent confirmation email with payment proof but a little hiccup happened, we put New Plymouth instead of Palmerston North on the email (a little mistake but we’ve already exchanged information verbally over the phone taken down by Shahils wife hence quoting us with the Palmerston North quote which we accepted for them to take on the job. Plus we paid very fast.

21st Oct * No phone calls from them so we presumed everything was going smoothly.
22nd Oct *No bike, no phone calls...ok maybe the bike is nearby so we called Transpro back.
*They blamed us for not giving them the right suburb (but we did over the phone). Why hadn’t Transpro given us a call before and let us know – NO COMMUNICATIONS!
*Transpros excuse – they sent the driver all the way down to New Plymouth and couldn’t find the shop (You think they could have double checked the address before sending someone all the way down there? plus they had the initial quote) Something was definitely fishy with Shahils story.
*Shahil promised to pickup bike and deliver 27th Oct

23rd Oct – 27th Oct – No communications, no follow ups and still NO BIKE. We tried calling transpro on every available numbers many times, 4 emails from us already but still no replies. There’s always some excuse whenever we try and get hold of him i’m so sick to my stomach someone can actually sleep and do this.

27th Oct – My husband is climbing the walls now

... I got sick of Transpro and their lies and excuses (such a horrid experience) and we contacted Biketranz instead and voila’ they picked up bike today, awesome communications and amazingly delivered our beloved bike on the 29th Oct. Thank god Transpro didn’t get their dirty hands on our bike or it would have been a jeepers creepers nightmare.

28th Oct – Today – Shahil Chand from Transpro still promised he will pick up bike, didn’t want to refund us our money and we instigated a refund, at least half our money. The whole deal was totally unprofessional let alone based and built on dishonesty and excuses. He suggested we take this to mediation, i’m gobsmacked.
*5 emails sent to Transpro, over 30 phone calls made. All emails and phone conversation records in hand.

I am seeking further advice from authorities and have few options on how we can tackle this issue. Its getting to the point where we have no other choice than to pass this on to the right guns to deal with as its not worth the stress. How Shahil and his Transpro manage to run his business ethically is beyond me.

If he had owned up to this, communicate and resolve this minor problem, it wouldn’t have escalated to this magnitude.

Transpro, Shahil Chand & Nazia Hanif, do the right thing and give us our money back.

Any other suggestions or insight would be great but otherwise, please beware of dealing with Transpro

.

Sincerely worned out
roadride

**sinfull** · 26th November 2009, 13:50

Not only do biketranz offer a brilliant service, but they also sponser a number of racers who would otherwise find it hard to do what they love !
My book says, look after those who live for bikes, not just the money !

**metalslug** · 26th November 2009, 22:56

Ok here is the update: finally received the $250 refund. I have managed to reach Shahil on phone last Monday, which he promised to put the money back into the seller's account during the week. The seller also wrote an e-mail to inform him that legal action will be taken if he continues to ignore us.

This Tuesday he rang up and basically said the money is there, sorry about this because unfortunately had to take some time off for personal reasons and have only returned to office today...etc. blah blah blah, nothing that really matters now is there?

What continues to anger me is that in the mail to the seller, he mentioned that he has "waived the cancellation charges which are a minimum of $100". -after they've failed to collect the bike in 3 occasions and not even mention about the frustration in reaching anyone

To: Roadride and Alana: Hope you guys get your refund soon. If you need any help for compiling evidence I am very happy to help.

To Transpro: You guys are simply amazing and I have never ever came across anything alike. How you run your business is beyond my imagination. The fat lady in the old tuckshop who sold me a half frozen big bens mince and cheese pie for $4 offers better service than this.

Please do the right thing and refund other people the service you have falsely promised.

To Biketranz: $330 well spent

To other KBers: Let this be a warning... A $250 delivery quote may seem appealing, but when things like this happen to your beloved bike I only wished I paid double just to get things done properly. Alas it's true that If you pay peanuts,you get monkey jobs.