Warranty claim settled at glacial speed

[Swoop]

"Warranty claim settled at glacial speed"
So, going on recent climactic events, I have to presume that it went backwards... very slowly.

No, Triumph parts availability is generally pretty good.

I have a workmate who would beg to differ. His "extended tale of woe" lasted around three months to get his Sprint fixed... properly.

[imdying]

*snip total bullshit scenario, 9 months FFS?!?!? *

You'll be pleased to know then, that your experience is the biggest reason why I'm buying myself a Blade for Christmas, and not an RSV4R Hell if I could've afforded the Factory model, I could have two Blades and double my chances

[Cajun]

glad you finally got it sorted hitcher.

But does take a while for things to happen.

[Tank]

When talking with AMPS I mentioned a mate who was looking at a bike and the Shiver was one that he had short listed.

AMPS stated that the importer only really held parts for Triumph (because they forced him to) and it was because of this (limited $) that they did not carry much (or any stock) for the other lines they import.

He mentioned a dealer with a Shiver on the floor with bits missing as they had to scavange parts of it in order to help a customer.

The general idea from the importer being - we will just order parts when we need them - if the customer moans too much throw them a little bling.

Sorry to hear you had so many problems - looking into the importer is not something most prople would do when looking for a new bike.

[mynameis]

It is your fault for buying an Italian POS

+1

Get a perm and a Hyosung

[James Deuce]

Of course this thread is a salutory lesson in how to present service issues to Kiwibiker.

1. Work with what you have until you get a resolution.

2. Wait until the fix is applied and tested.

3. Document the process so other people can learn from it.

[Str8 Jacket]

Thank you James. You may sit down now...

[Hitcher]

But does take a while for things to happen.

Nine months is a bit longer than I usually associate with "a while". If I hadn't nagged them politely, I am certain that nothing would ever have happened, and I would have been the proud owner of an unwarrantable and unsaleable Shiver come Monday 4 January 2010. The second part of the warranty claim -- condensation in the dashboard -- has not been dealt to by Triumph New Zealand. I am leaving this as a wee test for them and their "customer focused" warranty resolution processes, in case they ever try to get sniffy.

The general idea from the importer being - we will just order parts when we need them - if the customer moans too much throw them a little bling.

Sorry to hear you had so many problems - looking into the importer is not something most prople would do when looking for a new bike.

That's because most Kiwi motorcyclists have been spoilt by comparatively outstanding service over many years from the distributors of most other bikes.

I know that by documenting my story I haven't helped the eventual resale of my bike. People know that I bought it at a discounted price and that it has done nearly 30,000km more than its odometer has recorded. They will most likely now be scared shitless or extremely wary of buying an Aprilia or Moto Guzzi and any associated relationship with Triumph New Zealand.

[MaxB]

Hitcher, you have the patience of a saint.

You must really love the bike to put up with that amount of BS.

[bsasuper]

Bugger, my chrissy present to myself was going to be a speed triple, oh well will keep looking

[White trash]

Fucken Beckhaus family strikes again.

Total cunts with no interest in the motorcycling public, rather more silver they can line their pockets with.

[sidecar bob]

Can anyone explain why it takes so long to get these simple parts? I have calculated that inside the space of two months, i could fly to Italy, rent a workshop, buy a lathe & learn to be proficent enough with it, to turn out a pair of basic brake rotors, sell the lathe & fly home with my new parts.
Why then does a factory that knocks these things out by the thousand take 7 months to supply the same?
Me mate Barry (dogsnbikes on here) has a wait of many months for a stator for his 955i. Fuckin odd really.

[Spuds1234]

When I had to get my front rotors replaced (after doing 1300km's on them from new), it took 8 weeks.

First apparently they sent the wrong ones because they had moved from a 5 stud rotor to a 6 stud rotor and kept the same part number (this took 3 weeks to get to this point).

The second attempt to get the right rotors was hampered by the fact that the person they needed to contact was on holiday (they also spent much time on holiday when I was waiting for my handlebars). All up it took about 8 weeks to get 2 rotors replaced.

The handlebars took atleast 30 weeks by my count to come ex italy.

Oddly enough a clutch cable took 4 days.

Parts are very hit and miss. I wont be dealing with Triumph again thats for sure.

[White trash]

Can anyone explain why it takes so long to get these simple parts? I have calculated that inside the space of two months, i could fly to Italy, rent a workshop, buy a lathe & learn to be proficent enough with it, to turn out a pair of basic brake rotors, sell the lathe & fly home with my new parts.
Why then does a factory that knocks these things out by the thousand take 7 months to supply the same?
Me mate Barry (dogsnbikes on here) has a wait of many months for a stator for his 955i. Fuckin odd really.

Very good point actually.

Especially when you consider you can contact any Triumph or Aprillia dealer in the Stataes or UK and they'll have the parts on the shelf, at less that half the cost.

Airfreight orders take 3 days from pick date to arrival in NZ. What's this 8 week to 9 month bulshit people are expereiencing and why is only for machines under the Triumph NZ licence that experience problems?

[Hitcher]

Ed at AF1 in Texas has been a great source of information and support throughout this whole performance. It was he who informed me that the cam sensor in an RSVR was EXACTLY the same as the speed sensor in a Shiver. It was Ed who told me that Aprilia USA has instructed them to supply RSVR cam sensors to Shiver warranty claims when the Shiver sensors were out of stock. Surprisingly there is a price difference between the two units of about US$30, but what the heck.

I offered this information to Triumph NZ at one stage hoping that this may provide some support for them in their efforts to locate a suitable replacement part for my bike. Their response was that these were completely different units. OK then. Perhaps Ed at AF1 likes making stuff up so that he can make a sale to a gullible Kiwi. Based on my online experience with Ed at www.apriliaforum.com (that AF1 hosts), I think not.