Warranty claim settled at glacial speed

[ukusa]

Urm No! Try getting accessories and bits for the new T Bird! 9 Week wait for a few bits & bobs, Still waiting for the rest.

I posted in another thread earlier today, got my Tbird stuff in 3 weeks from the States, and saved around a third.

[ukusa]

It's a bugger. If and when I change my Honda I would seriously consider some form of Bonnie as I'd be changing to the more relaxing side of motorcycledom. Plus they strike me as a excellent blank canvas.

Having read this thread I figure a second hand one would be the way to go - any warranty claims will have been met, even if it took 2 years! And any parts I need I could order from the webthingy and have them in NZ in under 10 days.

Shit happens to machinery and the warranty is only of value if it is honoured and the problem promptly rectified.

We should all move from writing/e-mailing Nick Smith and direct our 'concerns' regarding warranty claims to Triumph NZ.

Dear Sir

It is with great concern that I write to you as I have been seriously considering a new Aprilia, however in light of recent information I have read regarding the extraordinary length of time it takes to settle a warranty claim or obtain parts in New Zealand I .......

I did get good service on my previous Triumph (an 07 America) under warranty. The front disc had warped a little & was getting surging from the brake. Claim was approved within a few days & fixed a few days after that, so have no complaints there.

[gammaguy]

If a changed level of service is noticeable either within, or outside the organisation when someone is on holiday, then the company involved needs to seriously review its structure.
I also recieved that excuse, among many others when i had issues with the 125.
The bike industry is about 30 years behind the car industry in that respect. The last time you could have got away with the holiday excuse & parts taking 7 months regarding cars would have been the late 70's.
Oh, and the shop didnt want to do the swing arm recall on my RSV because the distributor didnt pay them enough to do it (only after i found out about it through a mate with the same model)
After pressuring them, they tried to make me feel like it was some kind of special favour, not a full on safety recall.

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh

[SixPackBack]

After reading all the posts here.... Suzuki NZ seem like saints!

I was thinking the same thing. My K4 had the wiring loom, crankshaft sensor, camshaft sensor, dash, ECU and other elctronic trickery replaced trying to correct an intermitent fault [was eventually solved as the fuel pump!]. No cost to me, and quick service. Frankly if the Aprilia was owned by me I would have gone postal after the 3rd week!

[sidecar bob]

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh

As the owner of a BMW specialst repairer, i can vouch for the efficency of that system. Give the custy a courtesy car & phn them a few days later to say that their ultimate driving machine is ready to go again. Low stress levels all around.

[shards]

I sold an "out of warranty" Yamaha XT660 to another guy who told me that Yamaha replaced the TPS when it failed because it was "too soon" for it to break. I know these are most likely the exceptions rather than the norm but it does leave a good taste in the mouth.

[DMNTD:Me]

I have admit this thread really has worried me, I've been eyeing up buying a new bike and most of the ones that have stood out to me now seem to be a bit risky as they are all Triumph (triumphant failure?) NZ's badly supported brands.
Motoguzzi
Aprilla

Oh well I guess that still leaves me with Ducati monster or.... Brutale!

Triumph NZ are the official importers of MV Agusta...sorry.

PM me for more information re any of the brands mentioned

[gammaguy]

As the owner of a BMW specialst repairer, i can vouch for the efficency of that system. Give the custy a courtesy car & phn them a few days later to say that their ultimate driving machine is ready to go again. Low stress levels all around.

people give me a hard time for owning a five series beemer.

after years in the motorcycle trade and being generally dicked around,thats why i own a car where the dealers in the main know the meaning of the word "service"

[sidecar bob]

people give me a hard time for owning a five series beemer.

after years in the motorcycle trade and being generally dicked around,thats why i own a car where the dealers in the main know the meaning of the word "service"

What is it with people giving you a hard time for having great taste?

[Spuds1234]

Well f@#K me. Guess who has to go though the headache of getting parts again?

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.

Insurance will cover everything and I wont have to pay anything so I should be positive about this, but its hard to be after the last round.

[Swoop]

I believe that Triumph parts are all OK...

Unfortunately not. This is after a workmate had months of issues with the "Triumph spare parts system".

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.

Sorry, but according to KB folklore, it is "always the biker's fault".

[Spuds1234]

Sorry, but according to KB folklore, it is "always the biker's fault".

I thought that was just Katmans folklore.

I guess I could have parked it at home and taken the bus to work.

[kwaka_crasher]

I guess I could have parked it at home and taken the bus to work.

Yeah. You're so irresponsible.

[kwaka_crasher]

Well f@#K me. Guess who has to go though the headache of getting parts again?

Some bird that needs her eyes checked didnt notice my bike when she knocked it over today.

Insurance will cover everything and I wont have to pay anything so I should be positive about this, but its hard to be after the last round.

Cash settlement. Get the parts from overseas yourself. Fuck the local distributor - it sounds like they don't deserve to be in business.

I was looking at a buying a 1050ST but there's no fucking way I'm buying one now with all the stories I've heard about these pricks.

[Eddieb]

i was reading a trade magazine te other day,we get sent them all the time.

Seems BMW NZ were crowing about their new computerized parts dept in auckland,where they boasted that ANY car part could be obtained and delivered to a dealer in NZ from ANYWHERE in the world within SEVEN days at most.They GUARANTEED it.

I could only sigh at such things,seems the car guys have a bit more pull than we do huh

I've never had to wait longer than 10 days for a part for my BMW motorcycles.
If it's not in stock in NZ then 10 days from Munich is the quoted delivery time by the dealer and it always takes exactly 10 days, never any more, never any less.

Even for the 1982 G/S model I recently sold BMW can supply new parts off the shelf in Munich.