Warranty claim settled at glacial speed

**Hitcher** · 11th January 2011, 09:00

Friday. Three sleeps to go now.

**Bounce001** · 11th January 2011, 09:27

Thanks for the info in the thread. I will be sending it to Triumph NZ and Triumph UK in my dirty email to them about warranty claims. I have had two on my 1050 since I got it in May last year. It took over 4 months to get a new ignition (2 attempts to get the same key number so I wouldn't need 2 keys for the bike - 1 ignition, 1 seat and fuel cap) before they said the same key number couldn't be done. I think this was because they couldn't be arsed getting it right. After posting on thespeedtriple.com I have found out this is a common problem with the 1050's and you would think that it would have been a recall.

After complaining about having 2 keys I requested that:
a) they replace the fuel cap and seat lock to fit the same key or
b) they replace the ignition barrel to fit hte original key.
For both I was told NO.

Triumph NZ are the biggest pack of wankers to ever have to deal with. I wonder how much this affects sales on Triumphs in NZ and if Triumph UK (and other brands they distribute)are aware of this issue?

**grbaker** · 11th January 2011, 10:43

Well this thread (and the fly-by-wire throttle) put me off a Shiver last year... so it does some good.

I am looking at maybe a Tiger 800 for me next Oz tour... but am thinking of buying in Oz (now) and maybe a Beemer (maybe not... they just ain't cool).

**Hitcher** · 11th January 2011, 12:49

Originally Posted by Bounce001

After complaining about having 2 keys I requested that:
a) they replace the fuel cap and seat lock to fit the same key or
b) they replace the ignition barrel to fit hte original key.
For both I was told NO.

Under the Consumer Guarantees Act you have a third option, particularly if the bike is still under warranty: they can buy the bike back off you for the price you paid.

Triumph NZ will argue that they don't have to do that, that any dispute in that regard is between you and the company that sold you the bike. They're wrong. If resolving the dispute at hand lies in their hands more than it does in the hands of the retailer, then they have legal responsibilities.

**Blackbird** · 11th January 2011, 14:39

Well, it's a pleasure to actually report good Triumph service! I bought the Striple in October 2009 from the Hamilton Motorcycle Centre and would have to say that the Striple has been great, as has the service from Heath and his team.

Enter a slight problem...

The Striple is always garaged and I'm anal about keeping it in perfect nick. However, both mirror stalks have recently started to show corrosion bubbles. The rest of the bike is perfect. Last Friday, I emailed Heath about the issue, asking for his views. Yesterday morning, I had a call from Heath's workshop guru, Matt; who was going to forward my query to Triumph NZ immediately and could I take a couple of digital photos please? Done pronto.

A couple of hours ago, Matt rings back saying that first thing, there was an email from Triumph accepting the claim and shortly afterwards, a new pair of mirror stalks arrived in Hamilton by courier. Doesn't get much better than that!

I have to ride down from Coro to Hamilton in the next day or so to have them fitted under warranty but that's a good excuse for a ride.

Kudos to Triumph and in particular Heath and Matt for their follow-up.

**UberRhys** · 11th January 2011, 15:01

Originally Posted by drmikenz

anyone know the name of a higher up in TriumphNZ so i can call and try and get someone slightly higher up the evolutionary scale to take care of my claim.

I got the following PM about my post:

Originally Posted by EssGee

Your post re Triumph Motorcycles
Hi

We have had your post regarding parts supply from Triumph Motorcycles brought to our attention.

We would like to be able to sort things out for you asap. Please could you call us on (09) 527 0904 and ask for Clive, or if you would prefer us to contact you at a convenient time, please could you email me your contact details: dione@triumphnz.co.nz

Kind regards

Dione Robinson
TRIUMPH MOTORCYCLES (NZ) LIMITED

Still nothing happened...

**Max Preload** · 11th January 2011, 15:41

Originally Posted by Hitcher

Under the Consumer Guarantees Act you have a third option, particularly if the bike is still under warranty: they can buy the bike back off you for the price you paid.

Triumph NZ will argue that they don't have to do that, that any dispute in that regard is between you and the company that sold you the bike. They're wrong. If resolving the dispute at hand lies in their hands more than it does in the hands of the retailer, then they have legal responsibilities.

Actually, they're not wrong. It has to be a substantial failure of character to reject it - having different keys would certainly not come under that heading.

The best way to deal with them is get their refusal to rectify the problem in writing then simply have the barrels rekeyed alike. Then send them the bill and tell them that if they don't pay it you'll lodge a claim with the Disputes Tribunal, where there's no doubt you'll win.

They sound like a bigger bunch of cocks every time anyone posts anything about them.

**drmikenz** · 12th January 2011, 08:32

Originally Posted by White trash

Ian or Leigh Beckhaus.

Good luck getting any sense out of either of them

sent Ian an email explaining what had happening and asking for a written guarantee that future warranty claims will be dealt with in a reasonable time frame.......so far...silence

**drmikenz** · 12th January 2011, 08:35

Originally Posted by UberRhys

I got the following PM about my post:

Still nothing happened...

when was this ? I've been dealing with Dione for months and i'm not overly surprised

**Bounce001** · 12th January 2011, 10:28

Have got the original ignition back so I can ge the barrels swapped over. Will definately be sending Triumph the bill! I will also be complaining about the 'limited edition' watch that came with the bike, the face hangs over both sides of my wrist! Didn't they think a woman would buy one of their bikes????

Agree that Hamilton Motorcycles are excellent and the team down there go out of their way to help out. Won't go anywhere else!

**BMWST?** · 12th January 2011, 10:39

Originally Posted by Gremlin

Agree with BD, same with asking which dealer is good/bad.

KTM hasn't been too bad. If not in stock, expect 3 weeks ex Austria. New subframe under warranty went smoothly, no paperwork and 3 weeks. Pity re BMW, as I'm trying to change to one ASAP.

i can walk into motorad and get any part for my 20 year old bmw within a few days...sometime i deal with motobins.I havent actually tried witht BMW dealer(motomart?)

**HenryDorsetCase** · 12th January 2011, 10:59

Originally Posted by Bounce001

Have got the original ignition back so I can ge the barrels swapped over. Will definately be sending Triumph the bill! I will also be complaining about the 'limited edition' watch that came with the bike, the face hangs over both sides of my wrist! Didn't they think a woman would buy one of their bikes????

wear it round your neck Flava Flav style

**HenryDorsetCase** · 12th January 2011, 11:00

I was dead keen on getting a Street Triple as my next bike. But gvien the issues raised in this (and other threads) I am now not so sure. Seriously.

**Max Preload** · 12th January 2011, 13:05

Triumph NZ is a 'family' business isn't it? I think I heard that once or twice.

I never deal with 'family' businesses if I can possibly avoid doing so. Inevitably, to their own detriment, they are carrying all the mongoloid offspring that could never actually make it in the real world on their own merit.