It's not bloody fair - Long rant, just ignore me
IGNORE this post, was written while being a dumbass. Read the followup thread. I won't delete, since I did post it, and should live with it.
When I had my old bike, I had a major service done at MotoMart, which was about $1500. When I got it back, the chain adjuster was loose enough to fall off, the petrol tank was leaking (from the connecting pipe), the back brakes vibrated and it ran rough as hell. But since I had already paid them, getting much done about it was hard task, they couldn't really give a crap. So, I've never, and will never use MotoMart again. (I have a friend who does, and has no issues, so different people have different experience, I know. Maybe it's just the fact that I stutter, and look like a f*ing retard, so they treat me as such, and don't take me seriously, nothing new there....) ANYWAY....
Now, with my new bike, I use Sawyers on Vivian Street, Wgtn, since that's where I bought the bike from (They were really helpful, and fast when I was paying for it). I took it in recently for the 1000kms first service, and haven't done much maintanance since, it was only a few weeks ago. I took the fairings off today, to change the oil and filter (I've finished the run in now), and found that I can't get the oil filler cap off. It feels like they tightened it with a pneumatic wrench, and welded it for good measure, it won't bloody budge. AND, they scratched the spanner groove on the oil filler cap, while using MY filler cap wrench (out of the bike tool kit). I wouldn't mind, but they tore the rubber fitting that goes on the wrench, which stops any scratching. And, when I picked the bike up after that service, it stank of oil, and there was a little smoke from where El Mechinic had spilt oil on the engine. There is also an issue I'm having investigated with Yamaha, through Sawyers, which I don't think they have even started looking into, although they assure me they have.
Before this all happened, I ordered an oil filter wrench, that took 2 weeks or so to come, and when it did, and I got it home, it didn't even fit, was too big. (They checked the part number before ordering!) So I had to exchange it, and wait again, for the new wrench, a genuine Yamaha part (The price was $75 when I got there, but they quoted me about $65 to $70. They weren't sure what they quoted me, so from my memory I said $69 which is what I ended up paying).
I called them up at 12:50 today, and asked if I could bring it in quick, so they could sort out their handywork, but everyone of any use had gone home at 12:45 (they close at 1pm). Some guy named Paul said use a crescent spanner or pliers and a rag to loosen the nut. Well, maybe BugSplat knows, but the R1 filler plug doesn't seem suitable for gripping with pliers, it's very flat, and slightly dome shaped. By the time I tried this, it was 1pm (what sawyers were hoping I think), so when I rang I had to give in and book it in for monday. They better not bloody think of charging me for that.
I'm really confused as how to treat them on Monday. The two female sales staff, Robyn and the other whose name I forget, are very willing to help and friendly. OH, they didn't even tighten up all the rivets/lugs on the fairings. To be fair, I guess that is a bit much to ask.
It's just one thing after another, with Sawyers, but also with everything else. I'm getting f*ing sick of it. Going for a ride over the weekends is what I do to relax, and I can't even bloody do that now (Need to finish changing my oil).
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(But I've already been to r1-forum.com, and I seem to be free of any issues.
of the distribution manager dude.
to service bike, and I guess when I replace the 04 R6, I will buy from theses guys.
. Doesn't help when it's brand new either. I'v found sometime's if you talk to shop people if they are important they respond alot better even if they aren't ,they seem to help out a bit more .Could be worth a try ? Sensei
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