Caution: Boyd Honda lie

**flyen** · 19th January 2010, 17:16

Sorry to post a rant but I'm seeing red over my treatment from Boyd Honda.
I recently did a buy now on trade me for a new leo vince slipon cans for my bike.
great price ($370) and new and from a dealer.
Rang them to make credit card payment and sort shipping.
get a call back "sorry can't find it, nothing I can do for you"
What?????
A replacement is $1600 none in the country nothing I can do for you, haven't charged your card for it.

Being a bit pissed got advice for citizens advice on consummer rights, sent them a letter on that advice, get one back saying product no longer made was end of line, (lie).
So rang them where they contiued to lie on the phone, after catching them out on no longer made it changed to we can't get it at that price so not going to keep to the auction buy, still maitained they had not charged me for it ( LIE )
Oh what we meant was we will reverse the charges.

I would think they could be honest and a bit better organised or at least try to sort me out, not even an offer to bring in another one and sort a sharper price than retail.

My custom obviously means nothing to them.
Will not be going there again

Rant over I feel better, hope this makes other people go to another hamilton dealer not them

**The Everlasting** · 19th January 2010, 17:24

That auction sounded too good to be true,what were they thinking?

**slofox** · 19th January 2010, 17:31

I've never had a problem with Boyds - always found them helpful and straight up with the odd good price thrown in as well. Just my experience with them.

**cheesemethod** · 19th January 2010, 17:31

Have you reported it to trademe?

**pritch** · 19th January 2010, 17:31

Not entirely relevant I know, but I thought it was Boyd Suzuki?

**slofox** · 19th January 2010, 17:42

Originally Posted by pritch

Not entirely relevant I know, but I thought it was Boyd Suzuki?

I think it's Boyd Motorcycles nowadays...they do KTM as well as Suzuki...

**Nasty** · 19th January 2010, 17:48

It sounds like a Trademe issue . .and you need to report it to them ... with the information you now have.

**steve_t** · 19th January 2010, 17:57

It's just Boyd Motorcycles now I think.
I've only gone there a few times for stuff and they've always been great to me. So good that I thought I'd go back for the little things like chain lube etc. Was even gonna talk to them about a deal on a new helmet. Sorry to hear that you've had a bad experience. The guy that I've dealt with is generally very open to discussion and I couldn't imagine him saying "Nope, can't help."
I hope you did try to discuss it calmly first before either having a go down the phone, or writing your letter. I've seen so many people get nowhere cos they flew off the handle straight away and antagonised the person who was trying to help them when all it needed was a quiet discussion and some understanding between both parties.
As to how you can proceed, I'm not sure. Asking Trademe is probably a good start if you want to take this further

Damn you Slofox, you're too fast!

**JimO** · 19th January 2010, 18:09

trade me wont do fuck all, all you can do is give them a red and move on

**slofox** · 19th January 2010, 18:28

Originally Posted by steve_t

Damn you Slofox, you're too fast!

Sorry steve - you want I should slow down a bit?

**steve_t** · 19th January 2010, 18:38

Originally Posted by slofox

Sorry steve - you want I should slow down a bit?

Nah, I'll have to speed up

**sil3nt** · 19th January 2010, 18:47

Shit happens get over it.

Oh and welcome to trademe.

**mynameis** · 19th January 2010, 18:55

Not much TradeMe will do besides cautioning the seller to be more responsible and apologising to you about the bad experience.

However sales/purchases on TradeMe are legally binding, so if I was you I'd make it clear to Boyd, if they still dick around tell them you'll take them to disputes tribunal and you will WIN the case.

If they turn around and say sorry we didn't have the item (if that was the case they shouldn't have been so irresponsible and put an auction up) then throw into the mix - false advertising and misleading auction/ad which when businesses do incur a further penalty.

You'll see if they have any sense they'll move very quickly to settle this.

They need to be more responsible. There are far too many cowboys in the industry who take things lightly.

**Lurch** · 19th January 2010, 19:11

Originally Posted by mynameis

Not much TradeMe will do besides cautioning the seller to be more responsible and apologising to you about the bad experience.

However sales/purchases on TradeMe are legally binding, so if I was you I'd make it clear to Boyd, if they still dick around tell them you'll take them to disputes tribunal and you will WIN the case.

If they turn around and say sorry we didn't have the item (if that was the case they shouldn't have been so irresponsible and put an auction up) then throw into the mix - false advertising and misleading auction/ad which when businesses do incur a further penalty.

You'll see if they have any sense they'll move very quickly to settle this.

They need to be more responsible. There are far too many cowboys in the industry who take things lightly.

If you want to make them pay for their mistake, this man is the one to listen to.