Honda CBR1000R5 - I got a lemon...

[WINJA]

Cant take it out till next month, havnt got a full licence...

BUT YOU CAN RIDE GOOD ,CAN SOMEONE TAKE IT TO SCENIC DRIVE FOR YOU SO YOU CAN HAVE A BLAT THERE

[Two Smoker]

BUT YOU CAN RIDE GOOD ,CAN SOMEONE TAKE IT TO SCENIC DRIVE FOR YOU SO YOU CAN HAVE A BLAT THERE

Tempted, may talk to MR... But still do a write up.... all ive heard so far is it has mental acceleration and handles well...

[Sensei]

Tempted, may talk to MR... But still do a write up.... all ive heard so far is it has mental acceleration and handles well...

That somes up all the late model 1000s as well as the 6undys
Have read Rapids mag write up & sounds like they have stepped the mark up by another 1/2 again from the 04 in every way .
Now thats got to be Very KOOL

[Zed]

...The only thing left to do is talking again with the Honda dealer and see what they propose. If I will get the same reponse I received from the Honda distributor I will go legally. I will not give up.
Enough is enough.

Hope you get it sorted in your favour. Affirmative action sounds good!

[Bartman10]

I just received a phone call from the Honda dealer. They said that because the Honda distributor has decide to not give me the replacement they have their hands tied.
I am very disappointed. I am really not sure what I should do now.
Cheers
Antonio

That's complete bollocks. The dealer is responsible for any problem. That is why you pay them 20-30% above wholesale price. If you're not happy then demand either a full refund or a replacement immediately, from the dealer. It's their responsibility to sort it out with the wholesaler. You should not even have to consider legal action, they know dammed well what the rules are. The bike should run perfectly with no noises, clutch or electrical problems. Get your money back and get a gixxer.

[stevedee]

Ring TVNZ and tell them you have a good story for Fair Go, give them the details, all of it. Fair Go will have a field day and Honda won't sell bikes for a while. Let the Honda Bros know where you are headed. Put the bike in the garage and wait a week or 2. .....It would make such good TV imagine how bad the Fair Go people could make this look? Honda NZ may just think it is cheaper to look after you than put up with the very very very bad publicity they will reap.

spd:-)

[SPORK]

Ring TVNZ and tell them you have a good story for Fair Go, give them the details, all of it. Fair Go will have a field day and Honda won't sell bikes for a while. Let the Honda Bros know where you are headed. Put the bike in the garage and wait a week or 2. .....It would make such good TV imagine how bad the Fair Go people could make this look? Honda NZ may just think it is cheaper to look after you than put up with the very very very bad publicity they will reap.

spd:-)

You may be on to something...

[TwoSeven]

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[gav]

I've heard of bike shops not being authorised dealers (they have no factory backing) - so what they do is buy the bikes from a dealer, then onsell them. Problem is - they dont have the factory warantee - so unless they are prepared to service it themselves, your out of luck.

Not saying this company is like that - but it does seem a little strange that so many problems are occuring under warantee and they dont seem to want to replace the bike. Does anyone know if Honda have issued a repair notice to drill oil holes in the clutch as was stated above - seems a rather radical thing to do - and i'd expect to see world press on that kind of thing.

Huh? More bollocks again TwoSeven, the bike will have the warranty, not the dealer. You could arrange to buy a brand new Honda from your local Suzuki dealer if you really wanted and the Suzuki dealer wanted, the Suzuki dealer could then service it etc, it will still have a Honda warranty, fact.
More TwoSeven bollocks, just because a bike has a fault doesnt require the bike will be replaced. Generally the fault should be repaired under warranty, this is normal, the issue here is weather the bike has been repaired to the customers satisfaction, clearly it has not. The dealer needs to come to an agreement with the customer, maybe replace the bike, trade it back on something else, or compensate to the customers requirements. And why would you expect to see "world press" on a suggested service bulletin? You'd be suprised some of the stuff that comes in those service bulletins.

[CBR97]

talk to the Honda , tell them you will go to Fair Go, Id say the marketing Manager for NZ would be a good start. Id ask him to comment on the Lemon, and all the shit your gone thru,

Might make something happen,

[2_SL0]

Im leaping in a little late, but are they a Honda dealer? If not then Honda can claim the bike was never pd correctly etc. I doupt they would back out of the warranty, but the bike has to be PD by a registered dealer. Also have you followed the service intervals, had the service done by a Honda dealer?
Your gripe is with the dealer, not Honda. This is where it gets sticky if they are not a Honda dealer as they have no backing from the manufacturer.
Regarding the consumers act, I didnt read all what you had written, but bassically it comes down to have they made reasonable effort to rectify the problems in reasonable time, this does include allowing for parts from overseas. If so then they have done their part.
Regarding your clutch, they blame you, this may be true, but they must give you a reason and attempt to explain what you have done wrong etc. Again, if it is your fault, but they have replaced the parts under warranty then they are then doing more than required.
Dont take me wrong, If you do have a case then go for it, but look clearly at the whole thing. Rarely these days will any manufacturer replace a complete bike.

[geoffm]

I just received a phone call from the Honda dealer. They said that because the Honda distributor has decide to not give me the replacement they have their hands tied.
I am very disappointed. I am really not sure what I should do now.
Cheers
Antonio

The problems between Honda and their dealer is not your problem. The Consumer Garentees Act is quite clear on this. The Act is online and is pretty straigntfoward. I had to refer to it in the past to see some people see the error of their ways. It also covers you for incidental damages, such as the cost of accomodation, rentals, etc. Highlight this bit and print out the ACt and give them heaps.
Have a word with the citizens advice people and / or a good lawyer, and nail their ass to the wall.


Cyclespot are crap - I have had issues in the past with them.
Service like this really pisses me off, especially since a CBR1000 is an expensive purchase. Don't they realise how poorly this reflects on their business and brand? Stereotypical car salesmen behaviour.
G

[ams67]

Anyway, I bought the bike from an authorized Honda dealer which I would not recommended to anyone. Also they said that Honda distributor has contacted their solicitor and they think they would win the case. From my side I send them a letter giving them 5 working days to get the bike completely fixed. In the worst scenario I will get the rid of Honda anyway and buy a reliable bike from a reliable dealer.

[geoffm]

talk to the Honda , tell them you will go to Fair Go, Id say the marketing Manager for NZ would be a good start. Id ask him to comment on the Lemon, and all the shit your gone thru,

Might make something happen,

Do we have any jounalists on the board? A phone call from them about a possible article and would they like to comment before to goes to press may get their attention. Actually having an article is optional..
I know a couple of the Kiwi Rider people are here. An article about this in the major NZ bike mag should concern the Honda management as it is a bad look.
Bonus points if several different press organisations ring up adn make it seem like it is more than a brief flash in the pan.
Geoff

[ams67]

I think they don't care about the negative impact that single customer can generate to a huge company such as Honda. Furthermore they think I am just a clueless foreigner. Well they are wrong.
What they appear to misunderstand that this kind of attitude was quite true before the Internet. How many bikers have read this thread? More than I have expected, I have to say. That's great.