Honda CBR1000R5 - I got a lemon...

[WINJA]

and put it back on the Honda dealer. Must say its enough to put me off getting a 2005 CBR600RR, which up until now was the far preferred bike to purchase. I think we need to get the Honda dealer involved aware of this thread so they can explain why this occured. Not the sort of thing I would expect from a new vehicle at all and if this is what we can expect from Honda in NZ, then perhaps they have no place selling here. Hmmm, kind of makes me think about test piloting the Kawasaki 636...

KAWASAKI HAVE BEEN GOOD TO ME RE WARANTY , THEY REPLACED MY FRONT GUARD ON MY ZX9 C1 UNDER RECALL EVEN THOUGH I SCRATCHED IT, THEN MY BIKE GOT WRITTEN OFF IN AN ACCIDENT I BOUGHT IT BACK AS A WRECK AND THEY STILL HONOURED MY WARRANTY.
AND SUZUKI WERE REAL GOOD , A DEALER LOST ALL THE OIL OUT OF MY ONE WEEK OLD GSXR1000 K3 AND SUZUKI GAVE ME A NEW BIKE WITHIN ONE WEEK .
ONLY HONDA HAVE GIVEN ME TROUBLE AND I WAS BEING A REAL GENTLEMAN FOR THE FIRST 3 WEEKS I HAD TO BE A REAL CUNT TO GET ANYWHERE.
A DEALER AND SUPPLIER CAN ONLY BE JUDGED PROPERLY WHEN THINGS GO WRONG AND HONDA FAILED.
I DONT KNOW WHAT YAMAHA IS LIKE

[ams67]

From my perspective and based on their replies, it is clear that:
If they can fix the issue, the issue is not an issue anymore (the ticking noise)
If they can't explain why something could happen (the failing of the clutch and the side stand) then it must be the owner fault.
They don't take any responsability.
However I will not allow any bloody Honda dealer or distributor telling me that I am a liar (see the Honda general Manager letter).
Perhaps they thought it was not enough selling me a lemon. They want also humiliate me. This is REALLY pissing me off!!!

That bike is a lemon. Full stop. They know that as well.

[WINJA]

From my perspective and based on their replies, it is clear that:
If they can fix the issue, the issue is not an issue anymore (the ticking noise)
If they can't explain why something could happen (the failing of the clutch and the side stand) then it must be the owner fault.
They don't take any responsability.
However I will not allow any bloody Honda dealer or distributor telling me that I am a liar (see the Honda general Manager letter).
Perhaps they thought it was not enough selling me a lemon. They want also humiliate me. This is REALLY pissing me off!!!

That bike is a lemon. Full stop. They know that as well.

FUCK HONDA GO SOMEWHERE THET APRECIATE YOUR HARD EARNED DOLLARS.BIKES ARE MEANT TO BE FUN NOT A HASSLE.
AND WHEN I LOOKED INTO IT WITH MY HONDA HASSLES I WAS TOLD IT WAS THE DEALERS RESPONSIBILTY TO RECTIFY THEY ARE BOUND BY THE CONSUMER GUARANTEES ACT NOT THE WHOLSALER SO THE RETAILER MAY HAVE TO RECTIFY AT A LOSS TO THEM

[inlinefour]

I don't think that I'd get too hung up on a ticking noise, some bikes just have their own "normal" noises and if it does not affect the preformance then how can it be an issue? However I find it rather pecular what is happening. Would have thought that this particular "lemon" would be an excellent bike to disect as to avoid furthur issues for this model. I would like to hear the other side of the story as so far the bike has been rebuilt? and other investigations also. Not as they have done nothing and just said its your problem ahe? However as I am not aware of what truely happened, I cannot really say much and nor can most others here, that are in the same situation like me. No point bagging Honda just yet, but I am really interested to see what happens...

[ams67]

In any dispute you will have always have two o more sides of the story. That's why I published their responses as well. This is not the point.
They kept my brand new bike (now 6 months old) for about 2 months in their workshops trying to fix major and minors issues. The ticking noise is very annoying. I would like to understand why the same CBR of my mate does not make any ticking noise.
Of couse they have to try to fix my issues. It is their duty as the bike is under warranty. But if you have a series of issues one after the other and they blame you as the cause of those issues, then you get pissed off. I am sure you would not like to be defined as a liar, by your Honda DEALRER AND DISTRIBUTOR, would you.
I remind you that my bike is still in their workshop after about 5 weeks and they gave me a rusty Suzuky Volty for 3 weeks as 'courtesy bike'...

Perhaps it is just me, perhaps this is the way the Dealers treat the NZ consumers. That's why I am asking your advice. In Europe things are different. That bike would had been replaced long time ago.
I have three HONDA. I've always thought that they are a good company that make good bikes. I still think thay do good bikes. I am not sure about the latest CBR. What I am sure that the Honda here in Auckland sucks.

[inlinefour]

Honda here in New Plymouth are almost bending over backwards for their customers. Must be an AKL thing? (PT)

[StoneChucker]

you can take my mum in with you, she'll get you a new bike in less than half an hour.

Funnily enough, you're not far wrong there. Parents have a wonderful way of getting the point across, when "us" young'uns don't have the experience to do so.

[sAsLEX]

Honda here in New Plymouth are almost bending over backwards for their customers. Must be an AKL thing? (PT)

cept for them not knowing what a nc30 is!!!!

[inlinefour]

cept for them not knowing what a nc30 is!!!!

They had a 2nd hand one for sale a while ago in the show room...

[Zapf]

AMS, ring up HRC (honda riders club) and talk to Robyn. She might be able to help pass on the discontent to somewhere higher up at Bluewing Honda.

Please be nice to her thou, she is a very nice lady.

[ams67]

Thanks Zapf. But I am afraid the negative letter I have received comes from the General Manager of BWH. Is there any higher position?
Cheers
A.
PS. Don't worry, I tend to be nice with ladies, especially with the nice ones. ;-)

[Zapf]

Thanks Zapf. But I am afraid the negative letter I have received comes from the General Manager of BWH. Is there any higher position?
Cheers
A.
PS. Don't worry, I tend to be nice with ladies, especially with the nice ones. ;-)

care to scan and post the letter on KB?

[ams67]

care to scan and post the letter on KB?

I have already posted the letter from the GM by email in this threat. Yesteday I have receives also the copy on paper.
This is their version of the story.

Here it is:
Dear Mr Antonio,

I am aware of the correspondence between you and my National Technical Manager regarding your CBR1000R5 purchased from Cycle Spot Honda on 18 Nov 04. We regret any inconvenience you have experienced with your bike and we have conducted a full and thorough investigation of the faults you reported as quickly as possible.

We have identified a defect in the main wiring harness on the motorcycle and this harness will be replaced under warranty. This fault took much investigation due to the intermittent nature of the fault and it is likely to have caused the original illumination fault of the fuel injector warning light when you first purchased the bike, and some 7,000 km later, the RPM limitation fault experienced recently.

Regarding the engine noise, we have inspected, rebuilt, and road tested the engine. We also have identified a slight 'ticking' noise from the upper left hand side of the engine which is only evident at 100 deg C. We are of the opinion that this slight noise is a resident noise of no concern and is not considered unusual. As we have not been informed of any problems with this motor by Honda Japan, we will not be suggesting any further action be taken to attempt to eliminate this noise.

Regarding the clutch failure, we will be sending this clutch to Japan for technical investigation, but our observations are that the clutch outer plates are ‘oily’ as expected, and the burning and dryness of the inner plates was caused by incorrect operator usage, and not from any design defect - we are not aware of any related problems with CBR1000R clutches and we stand by the design. Accordingly, we have replaced the modified clutch hub with a standard item.

Regarding the reported side stand failure, we have inspected the side stand and we confirmed the stiff nut on the side stand pivot bolt, once loosened, could not be undone further by hand - this nut could not have become loose during use. Further, there was no evidence of any damage to the bolt or any fretting of the mating surfaces, which would be evident if the side stand were loose. It is our opinion that the side stand was and is in perfect working order and the bike collapsing off the side stand when parked on gravel is an operator, and not a design issue. We note CBR1000RR models are known to require careful use of the side stand due to their fairly delicate balance. We also note that we have replaced the damaged left hand fairing at our own cost as a goodwill gesture.
The wiring loom is expected to arrive in country 17 May 05, and our Technical Department will complete the work under warranty and advise Cycle Spot Honda when your motorcycle is ready for pick up.

Yours sincerely,

General Manager

[Sensei]

I have had my GSXR in the shop getting a cam chain rattle sorted , its taken 2 visits to get it fixed . I had to PH Brain Bernard myself & ask him what he thought was making the noise as the shop said , you guested it they cann't hear anything wrong with it , Cam chain got manualy adjusted done now the fucks have sent me 2 bills for working on the bike even tho it was taken in to be fixed under Warranty haven't heard back about this yet .

[Zapf]

ermm a very professional letter.

well now that they have lend you a 600RR. why don't you write back that you are at the end of your wits and if what they proposed here doesn't fix all the problems once and for all you should recieve a new CBR1000 as you have lost all confidence in their ability to repair the bike in question to an acceptable standard.

and then let the cards play themselves out? If it is a lemon.... I think there are more juice to be squesed.

wonder what other KB'ers have to say...


My experience:

I for one had a bad incident with Cyclespot, they were selling a bike on behalf. And the owner had also listed on trademe, although I had bought it on trademe, the dealer (cyclespot) heard that the owner was going to take it back lowered the price on the VTR250 right away and it sold on the same day. So I was very upset that my 1st bike got sold from under me, and I had to find that out from running into the guy who bought my bike at AMPS.... Lou would recall this...

So anyway I went to Cyclespot to RANT to them as well, and so Grant offered to sell me a new VTR250 at a heafty discount.

So that is where I am at with them. They are on friendly terms towards me, mostly they see the $$$ when i walk into the shop.... E.g they offered me to take the new 05 CB900 Hornet for a ride