Honda CBR1000R5 - I got a lemon...

**ManDownUnder** · 18th May 2005, 13:28

Originally Posted by ams67

To all the bikers out there,
Thanks very much for your support, I have had great meeting with Cyclespot and between up have come up with a very pleasing results. This now ends this matter and I am once again a very happy biker.

AMS67

I'm guessing it's all under the protection of a Non Disclosure clasue and if ams opens his mouth it'll cost him dearly... and no matter what our opinions are of that... that's the way it is.

I, for one, don't expect to be privy...

ams - hope it's all as good as you say dude... good on you
MDU

**Waylander** · 18th May 2005, 13:45

I'm with MDU on this one. Just glad a fellow biker got his wheels. Good on ya mate.

**k14** · 18th May 2005, 14:09

Thought that they would want everyone to know what they did so that it restores our faith in honda nz etc.

Glad to see it has been sorted.

**Zapf** · 18th May 2005, 14:16

So what did you get instead of a lemon?

Congrets regardless!

**inlinefour** · 18th May 2005, 14:16

Look at what he was asking for...
..I'd wage a bet that he has got it

Hope all is well with your new ride

**WINJA** · 18th May 2005, 17:45

Originally Posted by ams67

To all the bikers out there,
Thanks very much for your support, I have had great meeting with Cyclespot and between up have come up with a very pleasing results. This now ends this matter and I am once again a very happy biker.

AMS67

CHOICE MATE HOPE YOU STICK AROUND

MD · 18th May 2005, 18:17

Good to hear you are happy with the outcome Antonio, that's all that matters.
No doubt at some future date you will get around to 'updating' your profile that today shows you own 4 bikes. You must have a big garage.

**gav** · 18th May 2005, 18:41

Well, maybe, but why did it take so long to get sorted?

Dunno if I'd be so patient....
I'd also like to know how they settled, if I was forking out $22K think I'd like to know what they were offering, if they're not interested in telling, I'm not interested in buying......

**StoneChucker** · 18th May 2005, 22:17

FIRSTLY, I didn't say I wanted to know over and above a private agreement. I thought he might be able to / want to tell us more... If it's private, of course I'm happy leaving it at that - and enjoy whatever outcome you got mate

Secondly, I'm not overly impressed with this. It just seems to me, that given someone else buying a lemon a different outcome might be reached, maybe not such a fortunate one, based on how much of a stink they kick up, and how good they are at doing it.

Makes me pretty annoyed thinking that I might get stuck with a lemon, just because I don't come across in the same way. There SHOULD be a uniform result to each case with the same circumstances. Luckily, my bike's a golden delicious

**ManDownUnder** · 19th May 2005, 11:48

Originally Posted by StoneChucker

FIRSTLY, I didn't say I wanted to know over and above a private agreement. I thought he might be able to / want to tell us more... If it's private, of course I'm happy leaving it at that - and enjoy whatever outcome you got mate

Secondly, I'm not overly impressed with this. It just seems to me, that given someone else buying a lemon a different outcome might be reached, maybe not such a fortunate one, based on how much of a stink they kick up, and how good they are at doing it.

Makes me pretty annoyed thinking that I might get stuck with a lemon, just because I don't come across in the same way. There SHOULD be a uniform result to each case with the same circumstances. Luckily, my bike's a golden delicious

Am inclined to agree with (what I think is) the principle of what you're saying...

to paraphrase... if a Lemon is sold and a dealer addresses the problem why isn't anyone allowed to know?

Or conversersely, if it's something the retailer should have done anyway - why keep it secret.

I think there's a PR scoop on this (if they'd behaved above board etc). We done wrong, we said so and we fixed it!

We have a happy customer, and we have a customer that will likely come back.

As it stands - we now have a community of friends and contacts that know of the problem, know it got escalated and will never get resolution to it. That places a dirty great question over our dependability as a retailer of motorcycles and puts into some reasonable doubt any future business with those knowing about the problem.

.... or did I miss the point.

That all being said, if this is all locked up under and NDA and or someone will get in trouble for detailing the resolution, I expect to know nothing.

MDU

**HenryDorsetCase** · 20th May 2005, 12:41

Originally Posted by vifferman

All of Antonio's complaints relate to customer service and the underlying attitude. With each of them, they had a choice that would've cost them relatively little (especially given Antonio's financial outlay for the CBR), but which would have been good PR, and they instead acted like Antonio was lying, maltreated his new bike, and was just a nuisance. In fact, he'd bought a new bike, he expected it to be very good, and when there were failures, he expected them to stand behind their product and treat him with courtesy, respect and good will.

that sums it up in a paragraph.

I was in the fortunate position of buying a new car last year, (not expensive...$26k), but from the treatment I got at the dealership, youd think I had dropped half a mill on a new Bentley... and every time I take it in for a service, more of the same. Where will i get my next car from...?? you guessed it. (new Subaru Legacy 3.0R wagon.... in black with the big wheels... who'd buy european.....???) but I digress.

it is absolutely not unreasonable to expect good service when dropping a significant amount of coin on something you dont NEED, but really WANT.

Having read the BW letter it does sound as if they are trying a bit harder.

**V Twin Raver** · 15th June 2005, 07:43

Hi there, I tried PMing you but wouldn't allow me to. I hope you don't mind me asking but I have read your experience regarding the CBR & just had an inquiry.

I am currently looking at a couple of these & just yesterday viewed a charcoal model at Cyclespot in Takapuna. Is this by chance your old unit?? Had approx 7000km and apparently the rider had taken it to the South Island - all started sounding too familiar.

Don't want too much info but just wondered if you could confirm or deny if this might in fact be your old unit - naturally, if it is I don't much want to consider it.

**marty** · 15th June 2005, 11:42

has it got a ticking noise? see how they react when you tell them that you want to run it up to operating temp...

**V Twin Raver** · 15th June 2005, 12:54

running to operating temp won't be a prob - they have offered for me to take it out its just I did not have riding gear whilst I was there. Maybe the weekend.

**DingDong** · 15th June 2005, 17:22

Cool, calm and collective is the key, they have an obligation to sell you the bike you purchased in the condition they advertised... keep returning it until its fixed.
There is one well known NZ case (law of presedence) where a woman kept returning a vehicle for seven years, a lawer will be familiar with this case so you have good grounds for at least 7 years.

However, they do not have to replace the bike unless they cannot reair the faults. Once they refuse to repair the bike you may take it to an alternate repairer and seek compensation from the dealer/manufacturer.

I'm not a lawer (just done a few papers), find a lawer if things go crappy, download these from govt legislation site:
1 sale of goods act
2 consumer garentees act
3 fair trading act

I think you'll be surprised at what your entitled to... take the copies with you when you visit the dealer, dont quote anything... just flash it to them quietly like, you'll put the shits up them real fast.

The dealer should also pay to transport the bike when it breaks, so get an after hours number from them (they are liable 24-7)
If you transport it, it gives them the opp to blame you for the damage.

Read those acts or get someone to explain them to you in full because you maybe able to demand a refund if your sale meets the applicable criteria.

Good luck

I know, im too late... but good advise so I'll leave it up, alot of people a not aware of their rights