Who's our favourite retailer out there?

[BoristheBiter]

Service manager not an owner, but yes we do read these threads !
Interesting that the " xxx shop is crap" threads run to 10 pages in no time but "xxx shop is good" thread's seem to take a bit longer !!

people pay for a service or an item and it is ok then thats what the payment is for but if it fails to live up to expectation expect a bit of a cry.
I am also in the service industry and get paid to do a job no more but when it comes to the retail side people want to be appreciated for handing over their money.

[KNCTRD]

Most places are the same, no-one seems to want to work or give you some help and they are all grumpy. sure at times you get good service like the guy who helped me get my knee braces and when you say i can pay cash for that bike but most of the time it is seems just too hard for them.

I agree!! noone wants to be served by a grumpy sales man.. and i couldnt even get someone to talk to me about a bike i was interested the other day...

[KNCTRD]

people pay for a service or an item and it is ok then thats what the payment is for but if it fails to live up to expectation expect a bit of a cry.
I am also in the service industry and get paid to do a job no more but when it comes to the retail side people want to be appreciated for handing over their money.

EXACTLY!! Its when people go above and beyond that they are remembered and appreciated. I bought helmet, jacket and gloves from cycletreads... gave me nearly $100 off without me asking, and swapped the gloves, no questions asked when i had a problem with one (had also even lost the receipt!!)

[andyc]

I just purchased leather jacket and pants from Qmoto online - brilliant service and made buying on the internet a breeze. Gear was excellent too.

[BoristheBiter]

EXACTLY!! Its when people go above and beyond that they are remembered and appreciated. I bought helmet, jacket and gloves from cycletreads... gave me nearly $100 off without me asking, and swapped the gloves, no questions asked when i had a problem with one (had also even lost the receipt!!)

yes but its not consistant. Cycletreads is where i got my knee braces from and the sales guy was great, knew what he was takling about and gave me a good deal.
Yesterday i went in to get goggles, gloves (for offroad) and look at the leather suits, no one moved for the hour i was there. even when i asked some questions i got a grunt answer (the same guy that sold me the braces). i'm not asking them to roll out the red carpet when i go to a shop but some acknowledgement would be nice.

[KNCTRD]

yes but its not consistant. Cycletreads is where i got my knee braces from and the sales guy was great, knew what he was takling about and gave me a good deal.
Yesterday i went in to get goggles, gloves (for offroad) and look at the leather suits, no one moved for the hour i was there. even when i asked some questions i got a grunt answer (the same guy that sold me the braces). i'm not asking them to roll out the red carpet when i go to a shop but some acknowledgement would be nice.

Oh really!! thats a little dissapointing.. hope it wasnt the Canadian guy!! he was awesome when i was in there.

usually guys and girls that work in places like that do it for the love, Like motorsport, ski and board etc...

Lift ya game retailers!!

[Swoop]

So you mean a Half Sailor?.....

Perhaps a "hello sailor"?
Dosen't Mr Whippy wear a cute little uniform?

[Headbanger]

I agree!! noone wants to be served by a grumpy sales man.. and i couldnt even get someone to talk to me about a bike i was interested the other day...

Crazy isn't it, I've had more enthusiasm from a chick at the Warehouse when I bought a ZZ Top album the other day then I got when I tried to buy a bike. I'd had more interest in what I was after at Mcdonalds then I received when trying to buy a bike.

I avoid most bike shops like the black death, I'm constantly amazed at how crap the majority of them are.

For my next bike, I'm going to order it online from overseas, That's right, I'm taking it International.

[KNCTRD]

For my next bike, I'm going to order it online from overseas, That's right, I'm taking it International

OOooo where is the best place to go for that?? i would definatly look at importing!!

[Corse1]

Is that inbreeding?


Bayride have been good to me, with servicing my Duc's,

Yep Bayride are excellent. No problems with test rides hell Lindsay offers if you look a little interested. These sort of dealers make you want to buy your next bike off them. They always have new model launches where people line up for test rides on the latest bike.

Great service too............

[Quasievil]

I just purchased leather jacket and pants from Qmoto online - brilliant service and made buying on the internet a breeze. Gear was excellent too.

Thanks mate, glad it was all good !!

[ynot slow]

Service manager not an owner, but yes we do read these threads !
Interesting that the " xxx shop is crap" threads run to 10 pages in no time but "xxx shop is good" thread's seem to take a bit longer !!

Nothing wrong with you guys,had great service from previous boss for tyres and other bits for the old GSX,$350(fitted) for set or sport demons 3yrs ago vs $450(plus fitting) in New Plymouth(curiosity for city prices),and is even better when the maniac mechanic wins a sprintcar race at Palmy,has he come down yet.Shame the bike I wanted was sold before I was ready to buy from you guys,but can't win em all.Suppose spending over 18yr working in small town in retail gives you the ethos of shopping locally(within reason) but we all stuff up sometimes hence the "I hate bike shop xyz".Always a warm welcome from you and staff when I pop in.

Locally I have a shop who gets first chance for gear,hell we had issues with new jackets,replaced no problems and hassles.Similar to Anza when I grabbed the essentials back in 03,great service,since then struggle to get acknowledged(cost them $800 helmet,$500 womans gear)on two occasions the idiot didn't get off his arse,after being in retail not acknowledging customers isn't best way to get sales.Even when seriously looking at an 06 Sprint was told "we don't deal in jap bikes"wtf they had a TL1000 outside and offered a suitably insulting trade-in(was at least $1500 less that was offered on a 04 Sprint another shop).

[raftn]

Did I mention that ANZA can suck my big black smelly balls?[/QUOTE]



At least you are not bitter about the experince.

[Owl]

experince.

Stop it, you'll give Triumph riders a bad rep

[Iggy]

Well i brought my used GSXR1000 from Just Motorcycles in New Brighton Christchurch. Its been an awsome bike.
The owner is short but he knows his stuff, only sells used bikes that are in good condition and i hear their mechanics are top notch and provide great service.
LOL........

A great self description there ...................I agree with these comments, have damn good deals and great service too. And even if you are not buying anything, a great place to go for advice and talk about bikes in general. Keep up the good work guys, you rock!!!