BIKEGEARWAREHOUSE concern

[Armitage Shanks]

Guess a few of you might have had dealings with these guys but, I ordered and paid for some exhaust items in mid Jan ( Close to $1500 and paid for) and I get the feeling I'm being fobbed off. Still have'nt arrived and I'm told they might be delivered now sometime in April ( Originally told mid Feb or thereafter ). Been over 2 months now and could be 3 till I get them. have any of you guys done done business with them and, how reliable are they ? .......I get the feeling , increaslingly,...that I may be another subject of a big rip-off ....not happy ...

[breakaway]

Did you pay via paypal?

[325rocket]

ive got a bit of stuff off these guys and never had a problem.
i think its a safe bet that you will get your exhaust bits but the time frame sounds a bit crap.

[Armitage Shanks]

NO, it was'nt an option, thanks Mate now I feel Ithe a victim of a Nigerian Bank scheme ................:-(

[Owl]

http://www.kiwibiker.co.nz/forums/sh...se-coming-soon!

After all their bleating done in this thread, I thought they'd have their shit sorted.

PM BGW for an answer.

[Robert Taylor]

Guess a few of you might have had dealings with these guys but, I ordered and paid for some exhaust items in mid Jan ( Close to $1500 and paid for) and I get the feeling I'm being fobbed off. Still have'nt arrived and I'm told they might be delivered now sometime in April ( Originally told mid Feb or thereafter ). Been over 2 months now and could be 3 till I get them. have any of you guys done done business with them and, how reliable are they ? .......I get the feeling , increaslingly,...that I may be another subject of a big rip-off ....not happy ...

Quite caside from the fact you didnt support local its probably because the exhaust manufacturer is out of stock and they are awaiting raw material and scheduling in production. This happens all the time with all sorts of manufacturing. Get used to it, its got worse since China decided to make more than rice and firecrackers, they are raping most of the worlds raw materials and creating big supply headaches for many traditional long standing manufacturers.
Delivery dates are a whole load less reliable than in years past. Also, many manufacturers got rid of staff as the recession bit, they just dont have the capacity to supply quickly anymore.
Be patient ( its a virtue ) and dont be so free with an emotive statement like ''big ripoff'' Thats unfair, even though I dont have time for BGW.
I checked availability with Ohlins Sweden on a shock that a customer ordered, as little as 2 weeks ago. They had stock but in the intervening hours in which the customer firmly committed they sold out to other distributors. Next production is 6 weeks away. Thats just the way it is

[R6_kid:Me]

Just out of interest what was the exhaust system which you spent $1500 on? That sort of shite service is just plain unacceptable. I've never had to wait longer than 5 working days for any item to arrive from the USA via Ebay.

[kwaka_crasher]

Quite aside from the fact you didnt support local...

In which case you probably wouldn't even be the slightest bit worried yet... 2 months is very early days for anything ordered local...

[Robert Taylor]

In which case you probably wouldn't even be the slightest bit worried yet... 2 months is very early days for anything ordered local...

Not blanketly true and very symptomatic of the emotive simplistic nonsense posted on this site. Ive explained some of the problems with supply from the manufacturers themselves, did you not understand or do you refuse to believe it? Being a national distributor I think I have a reasonable understanding and took the trouble to explain some of the reasons why things like this happen.

[Robert Taylor]

Just out of interest what was the exhaust system which you spent $1500 on? That sort of shite service is just plain unacceptable. I've never had to wait longer than 5 working days for any item to arrive from the USA via Ebay.

One day you just might order something from the US and there will be a wait for reasons beyond their control. Will that be just plain unacceptable as well? Or have too many of us not been taught patience from toddler upwards?

[kwaka_crasher]

Not blanketly true and very symptomatic of the emotive simplistic nonsense posted on this site. Ive explained some of the problems with supply from the manufacturers themselves, did you not understand or do you refuse to believe it? Being a national distributor I think I have a reasonable understanding and took the trouble to explain some of the reasons why things like this happen.

Neither did I fail to understand nor believe it.

I was just having a humourous dig at your humourous dig by dispensing some of my own anecdotal evidence based on some of my personal experiences of trying to get the clowns that work in the motorcycle parts industry here to do anything other than just turn up and eat their fucking lunch!

[R6_kid:Me]

If there has been no reasonable explanation given then it's unacceptable. Regardless of whether it came through NZ, Australia or the USA. At least with Ebay and PayPal I can hold the payment until the goods arrive.

Yesterday I paid $120 to get a new throttle cable made up, and one inner cable replaced - a 20min job max. I paid in advance and I'm still yet to hear from the shop to say that it's done.

When it comes to items that require specialist technical information then I'm happy to buy local and get support. If I can buy an exhaust system from the USA for $600 and get in 5 days, versus paying $1200 and waiting two weeks to get it locally which one do you think I'm going to choose? Would you seriously take the $600 mark-up just to support local business?

Surely if the goods aren't available, then having a deposit from the customer rather than the full amount would be more appropriate?

[325rocket]

then theres the fact that a lot of 'local suppliers' tend to piss and moan and generally make dealing with them hard work.

[SMOKEU]

That waiting period is completely unacceptable after paying that much cash. The people at the shop should have said "I'm sorry, but we don't have that product in stock. I can take your phone number, and order the product now from the supplier and I will call you once it arrives" or "We can order it for you if you give us a 10% deposit".

[grusomhat]

Post in the BGW forums or email the admin. It's a horrible feeling waiting for something that you've already paid big money for, and not knowing what's happening sucks.