Mt Eden Motorcycles - Not going there again

[Mully]

As your comment on the invoice and standard charge - thats complete bullshit. They should never ever charge out something that wasnt done or required and the mechanic should confirm the work he done, and the time he did it in. Its just basic bussiness sence. If the person doing the invoice dosent know - they should find out..

I didn't say it wasn't bullshit, and I didn't say it was right. I was trying to give a perspective on how it could have happened.

BTW: there was some shaven-haired bloke at Mt Eden who refused to give me a Shoei. If that's not worth burning, I don't know what is....

[Maha]

For what its worth, I have had nothing but good experiences from Mt. Eden Motorcycles, which is handy as they are only five minutes walk from my house. If I had to be really picky, the only negative I can think of is occasionally forgetting to call me as agreed ("We'll give you a call before 5pm to let you know how things are going"). Apart from that, and the fact it takes ages to order in parts (which isn't their fault), I have only positive things to mention and would highly recommend them.

I also have had an experience in that bike shop.
Free coffee, Free hugs (and one from tammy) the list goes on, though, the coffee did resemble an oil slick but it tasted devine so I cant complain.

[Headbanger]

Well I think you should start a motorcycle shop because you clearly have all the answers and have impeccable public relations skills!

Now please get your dirty gumboots off my marble entrance foyer, financed from the exorbitant profits I make.

Twat, What we were discussing were your attempts to control the internet, Not run a store.

So good luck with that.

Though I can see why you struggle, after all you have just mistaken a public forum for your marble foyer. But that explains a fair bit.

[The Stranger:Me]

I can well assure you that the perception that being a motorcycle dealer is alicense to print money is so far from the truth its laughable. A high volume Harley dealer, maybe.

I love it. After all this time you still bite on that one.

[Headbanger]

I have no hesitation in saying that he fits the profile of a customer I dont want.

One of these days I'm going to call in and spend thousands of dollars just to spite you.

Lmfao.

[kwaka_crasher]

OLD WORLD COURTESY, no apologies for being old fashioned. When Im doing business with someone I like to know who they are as they like to know who I am, is that so unreasonable? You know I get so many phone calls from people and they dont tell you who they are. Its also like people talking to you wearing dark sunglasses, one of my old fashioned pet hates.

Fair enough in person, not so much here.

Is it an obvious swindle? All has been based on what the customer said, did he actually divulge ALL the details?

No. You are correct. I was out of line with the 'obvious swindle' comment.

The OP is conspicuous by his absence now too which detracts from his credibility.

[rebel]

TBH, if you take your bike to a dealer for an oil change, you deserve to get raped like that. You should have just asked on here, I would have done it for a box of piss. At least the chick who works there is pretty hot.

[Robert Taylor]

One of these days I'm going to call in and spend thousands of dollars just to spite you.

Lmfao.

Please dont wear your gumboots and please also provide proof that your levies to National party membership are paid up.

[Robert Taylor]

I love it. After all this time you still bite on that one.

It happens to be very true!

BTW Craig loves his CBR1000RRs

[The Stranger:Me]

And before you start about "so that's what you think about your customers "etc...that's bullshit. Because none of you are...or propably ever will be seeing as you hate the industry and the people that work in it so much.

Ive never always agreed with you and your delivery is brutal, but well said.

You sir are full of shit.
I purchased the last 5 bikes I bought from Henderson Motorcycles, 3 of them new.
I bought second hand from the dealer even though I knew they were significantly cheaper on trademe.
I have purchased suspension from Robert Taylor 5 times now.
I have bought leathers, gloves and cordura gear from Quasi.

Fucked if I ever will ever bother to support the local industry again, from the sound of it we'll all be much better off.

PS. Thanks for the reality check and Wicked awesome job on the PR guys.

[Conquiztador]

One of these days I'm going to call in and spend thousands of dollars just to spite you.

Lmfao.

roflmfao. Priceless.

[Robert Taylor]

Fair enough in person, not so much here.



No. You are correct. I was out of line with the 'obvious swindle' comment.

The OP is conspicuous by his absence now too which detracts from his credibility.

I think old world courtesy or even just plain courtesy should apply no matter what the form of communication is. For what its worth I admire your humility re the validity or otherwise of comments. I could still be wrong on that one but all along there has to be another side to the story and an etiquette about how you go about things.

While also the buck always stops with the manager any manager will tell you they cannot keep an eagle eye on staff every second of every day. Mistakes get made and some of them are just so stupid

Its certainly been a feeding frenzy.

[Robert Taylor]

You sir are full of shit.
I purchased the last 5 bikes I bought from Henderson Motorcycles, 3 of them new.
I bought second hand from the dealer even though I knew they were significantly cheaper on trademe.
I have purchased suspension from Robert Taylor 5 times now.
I have bought leathers, gloves and cordura gear from Quasi.

Fucked if I ever will ever bother to support the local industry again, from the sound of it we'll all be much better off.

PS. Thanks for the reality check and Wicked awesome job on the PR guys.

So answer honestly, were you happy 5 times and was I reasonable to deal with?

If you take the trouble to read the posts that I put up you will note that they concede fault on both parties. I saw it as one sided and was saying there had to be another side to the story. But you misconstrue that I think customers shouldnt blanketly be trusted, you have misinterpreted.

Human nature means there will be good dealers and good customers. It also means there will be bad dealers and bad customers.
Crasherfromwayback was correct in intimating that some customers can be dodgy ( usually a small minority ), that applies very often at trade in time when known but not immediately obvious faults are not disclosed. He and I have been in the trade much longer than most and have more times than we care to remember been on the recieving end of dishonest customers. Its fair and reasonable to mention that. Its not all about big bad dealers, it just seems to be fashionable to denigrate motorcycle dealers far and wide.
The trade is by no means perfect and if anything its now worse than in living memory, thats in part because the politicians wrecked our training institutions, its also in part because too many Kiwis seem to have lost that work ethic and tenacity to do the job properly. Thats reflecting in a lot of industries, not only in NZ.

[Berries]

Are they open on Sundays ? Or am I in the wrong thread ?

[The Stranger:Me]

So answer honestly, were you happy 5 times and was I reasonable to deal with?

If you take the trouble to read the posts that I put up you will note that they concede fault on both parties. I saw it as one sided and was saying there had to be another side to the story. But you misconstrue that I think customers shouldnt blanketly be trusted, you have misinterpreted.

Human nature means there will be good dealers and good customers. It also means there will be bad dealers and bad customers.
Crasherfromwayback was correct in intimating that some customers can be dodgy ( usually a small minority ), that applies very often at trade in time when known but not immediately obvious faults are not disclosed. He and I have been in the trade much longer than most and have more times than we care to remember been on the recieving end of dishonest customers. Its fair and reasonable to mention that. Its not all about big bad dealers, it just seems to be fashionable to denigrate motorcycle dealers far and wide.
The trade is by no means perfect and if anything its now worse than in living memory, thats in part because the politicians wrecked our training institutions, its also in part because too many Kiwis seem to have lost that work ethic and tenacity to do the job properly. Thats reflecting in a lot of industries, not only in NZ.

Surely I wouldn't have dealt with you the next 4 times were I not happy with the service and the result.
I trust that answers that.

The whole bloody thread is about perception isn't it? I have seen a thousand times where perception is more important than the actual service itself.
The OP perceived (rightly or wrongly) that he had been ripped off (to paraphrase).
Assuming the service was good then this is simply another instance where the perception is more important than the service.


I conveyed my perception of the thread based on posts by you, sidcar bob, crasher and Quasi. It should have served as a warning that the industry reps are alienating their clientèle. Again, I would like to know if I were doing this to my clients. I would love the opportunity for client to say "look mate, you're fucking me off big time, if things don't change we're going to another supplier".

Having given my honest opinion crasher chose to berate the messenger (who actually isn't such a bad customer) and you quoted him and noted your support.

Why would you guys (industry reps) choose to alienate your customers?
So may I respectfully suggest that when your customers speak you (i.e. all industry reps) listen.