Mt Eden Motorcycles - Not going there again

[SS90]

I would love too hear from someone who used to work in the industry, and now has a "NORMAL" job, and what their experiences are with various shops. The biggest critics appear to be Mining workers, milkmen,local council civil servants and such like.

I assure you, it is a different world to that which you believe.

[Crasherfromwayback]

You sir are full of shit.
I purchased the last 5 bikes I bought from Henderson Motorcycles, 3 of them new.
I bought second hand from the dealer even though I knew they were significantly cheaper on trademe.
I have purchased suspension from Robert Taylor 5 times now.
I have bought leathers, gloves and cordura gear from Quasi.

Fucked if I ever will ever bother to support the local industry again, from the sound of it we'll all be much better off.

PS. Thanks for the reality check and Wicked awesome job on the PR guys.

Not at all. I'll tell you something now then. BEFORE I worked in the industry...I purchased around 20 motorcyles, fuck knows how many thousands of dollars worth of gear, and never had an issue with anything. A lot of that probably had to do with the fact that I realise sometimes mistakes are made...and we're all only human. So I didn't have the "they're all trying to rip me off attitude", nor an attitude at all.

I've since worked in 5 shops both here and in Australia, been lucky enough to have worked with some of the best in the industry, and can honestly tell you that you're the one that's full of shit. Because no one I've yet met in the industry intentionally rips customers off. I also think if I was that full of shit...I'd not still be going strong after 23 years. So unwind ya panties.

[SixPackBack]

Not at all. I'll tell you something now then. BEFORE I worked in the industry...I purchased around 20 motorcyles, fuck knows how many thousands of dollars worth of gear, and never had an issue with anything. A lot of that probably had to do with the fact that I realise sometimes mistakes are made...and we're all only human. So I didn't have the "they're all trying to rip me off attitude", nor an attitude at all.

I've since worked in 5 shops both here and in Australia, been lucky enough to have worked with some of the best in the industry, and can honestly tell you that you're the one that's full of shit. Because no one I've yet met in the industry intentionally rips customers off. I also think if I was that full of shit...I'd not still be going strong after 23 years. So unwind ya panties.

Bike dealers don't occasionally rip people off?.....Dude I doubt there is a single soul in KB land that would believe that; no doubt the dealer calls it "maximizing profit" or some other similar white lie. No doubt a fair degree of cognitive dissonance comes into play, but the effect is still the same-a lie is a lie regardless of whether you choose to ignore it happening

I have seen some grandiose statements on KB but that one takes first place.

[SS90]

cognisant dissonance

Do you mean COGNITIVE DISSONANCE?

[SixPackBack]

Do you mean COGNITIVE DISSONANCE?

Sorry spell check mistake.

[The Stranger:Me]

Not at all. I'll tell you something now then. BEFORE I worked in the industry...I purchased around 20 motorcyles, fuck knows how many thousands of dollars worth of gear, and never had an issue with anything. A lot of that probably had to do with the fact that I realise sometimes mistakes are made...and we're all only human. So I didn't have the "they're all trying to rip me off attitude", nor an attitude at all.

I've since worked in 5 shops both here and in Australia, been lucky enough to have worked with some of the best in the industry, and can honestly tell you that you're the one that's full of shit. Because no one I've yet met in the industry intentionally rips customers off. I also think if I was that full of shit...I'd not still be going strong after 23 years. So unwind ya panties.

At no stage did I suggest anyone was trying to rip anyone off.
Why are you quoting me then spouting bullshit like that?
After 23 years in of success in the industry, perhaps the industry could reward you with some reading comprehension lessons.

Prior to the various industry reps displaying their open disdain for customers in this thread I thought most of them would have valued their clients. What can I say, I was wrong. Ironically had they (yourself, sidecar bob, RT) shut up and left it to DMNTD to deal with, their customers would still be under the delusion that they are valued, not just bunch of scum of the earth rip off bastards. That's my opinion after 40yrs as a consumer and still going strong.

[avgas]

Are they open on Sundays ? Or am I in the wrong thread ?

wrong thread. this one is the customer complaining about lack of service. the other one is about customers complaining about not being allowed to get inside the store to receive a lack of service.
conclusion : motorcycle customers are masochists either way

[avgas]

While we are on bashing people. Any recruitment agents here - cos I think you lot are the scum of the earth.

[Smifffy]

wrong thread. this one is the customer complaining about lack of service. the other one is about customers complaining about not being allowed to get inside the store to receive a lack of service.
conclusion : motorcycle customers are masochists either way

No, in this thread the service was fine, the complaint was about a charge for non-required parts billed for during the service.

1 question for the industry guys: If services etc are charged at standard flat rates, why not invoice them as such?

I.e.:
1 standard service including oil change $95.00

rather than trying to itemise it all out, and then try and come up with a one price fits all end result?

Ok a 2nd question:

If as a scum of the earth rip-off bastard customer, I am prepared to come in and pay whatever the going rate is for labour on an oil change and service (say $60-80 per hour) regardless of the time required, would it not also follow that I perhaps would not then want to use the cheapest oil & filter combo available?

[Headbanger]

I'm pretty damn angry with my ISP, When I complained about how poor their provided service is they insisted three times that it was acceptable.

Bastards.

[Quasievil]

I conveyed my perception of the thread based on posts by you, sidcar bob, crasher and Quasi. It should have served as a warning that the industry reps are alienating their clientèle. Again, I would like to know if I were doing this to my clients. I would love the opportunity for client to say "look mate, you're fucking me off big time, if things don't change we're going to another supplier".

Dont tarnish my business just cause you got a shitty attitude in the middle of the night Noel hahahaha.
My message on this entire thread was that the customer empowered with a keyboard shouldn't post issues if he cant sort it out face to face in the first instance, this sort of crap ticks me off big time as EVERY bike industry business Im aware strive on Customer service because if they dont they DIE, cause every fucker who owns a bike is a fucking importer.

Why am I anti this sort of behaviour ? the reason is I was a target of an unfair campaign by a customer a few months back that encompassed KB, Face book, Trademe, as well as a massive email slander thing, the issue was sorted fast and well by us yet we got a real hard time over nothing, the customer basically took us to small claims and naturally lost (BIG TIME) so I certainly feel for a business that gets a bashing on here, and I believe my opinion is very accurate, settle the situation in person in the first instance.

I cant see why you would think my opinion is an alienation towards my customers

[The Pastor]

Back on topic, mt eden are a crap stealership, the quality of bikes in there are way below the other stores.

Just basic things, like keeping them clean and free of rust would go a long way!

[Blew]

A Wise Man Once Told Me Never Put Anything In Writing, As At Some Point Someone Will Use It Against YOU !

[Quasievil]

Back on topic, mt eden are a crap stealership,

RM youre a dick

[The Stranger:Me]

Dont tarnish my business just cause you got a shitty attitude in the middle of the night Noel.
My message on this entire thread was that the customer shouldn't post crap if he cant sort it out face to face in the first instance, this sort of crap ticks me off big time as EVERY bike industry business Im aware strive on Customer service because if they dont they DIE, cause every fucker who owns a bike is a fucking importer.

Sorry Quasi, you got the part about me tarnishing your business 100% wrong. You guys are successfully tarnishing your own businesses by carping on about all the bad customers eg lets have a consumer show about all the bad customers (there must be sooo many if we're going to start a show about it) etc etc etc.
I'm doing the decent thing and pointing it out because it appears you guys are oblivious.

Sure he should take it up with the manager of the place as a first step, no question, but he didn't, he posted here. Politely pointing this out to him is all that was required - then leave it to DMNTD to sort.

I've had my say, I'm out of here you guys can either listen to customer feedback or not. It's your businesses and your choices. God knows some companies spend millions researching how their customers feel. You get it for free and you get pissed off. Go figure.