Mt Eden Motorcycles - Not going there again

[Grant`]

I have had my bike serviced at Mt Eden motorcycles twice now since relocating from Tauranga and the costs seem to be comparable to the previous workshop that was looking after my bike. They have also done additional work with changing the factory exhaust out for a after market one and also a fuel controller (both installed while bike has been having service done) and I have had 0 problems with them.

I guess on the flip side it pays to ask for a quote or estimate before you have work done at a shop so you have some inkling of what the cost is going to be when you come back to pay for the service, I have always been under the impression most work shops have a minimum work shop charge i.e 1 hour labour charge.

[scracha]

I guess on the flip side it pays to ask for a quote or estimate before you have work done at a shop so you have some inkling of what the cost is going to be when you come back to pay for the service, I have always been under the impression most work shops have a minimum work shop charge i.e 1 hour labour charge.

Granted but how on Earth could anyone justify 1.5 hours to do an oil and filter? Takes about 10 minutes. I mean, even I....the most cack handed spastically mechanically challenged idiot on the planet, on a bike wot needed its zort and belly pan dropped took less than an hour.

An $60 for oil for a VT250? Cripes, they certainly are factoring selling "X dollars worth of parts per hour".

Personally, I'd have told them to get fucked. Can't fathom why the hell the original poster took his missus' bike there the next day?

As for IT workers being bastard customers....probably true, but then we're responsible for our fuckups and our markup on parts is about 10%, not 300%.


Plenty bike shops with excellent service out there.

[Genie]

poster also had a warrant done with the original oil change , $150.00 - reasonable price for warrant and oil change i'd a thought. He liked them so much he went back the next day so they weren't that bad.
His gripe was the sundry charge of $10 for an oil filter on the other bike which doesn't have an oil filter. We all know oil filters cost more than $10 so i'm presuming the charge was an additional charge they have for oil changes, a wee cleaning charge perhaps?? ....ffs he came on here having a moan over nothing, they rectified the problem straight away and apoligiesed, did he want his arse licked at the same time!!!
and here you all are 24 pages later still having a moan, get on ya bikes and get over it.
It's a business run by people and as we all know people do make mistakes.
Stop with the judgemental complaining and focus on a real issue!

[saltydog]

Be funny if the shop started a thread naming & shaming assholes that do the above. That would be hilarious!!

You angry man, without assholes that come and provide you patronage would be out of a job.

[saltydog]

[QUOTE=scracha;1129715337]. Can't fathom why the hell the original poster took his missus' bike there the next day?[QUOTE]

me too?!

[Kittyhawk]

All I learnt was Big Dave has gone clucky from this thread.

[scracha]

$150.00 - reasonable price for warrant and oil change i'd a thought.

On a fuckin truck mibby. This is a VT250. Oilchange..umm... 10 minutes. WOF...umm....5 minutes. Ok, lets take the $28 WOF out of the equation. $122 for oil change is still a joke. Shit, I paid less in London.

Stop with the judgemental complaining and focus on a real issue!

The real issue is shite service from some bike shops. We're focusing on it.


KB Judgmental? C'mon. As if.

[The Stranger:Me]

It's a business run by people and as we all know people do make mistakes.

"Mistakes" right.
Mistakes are mistakes when they go both ways. Oddly in my relatively short time on this earth I could count on one finger the number of times mistakes have been made in my favour by a business.
Frequently mistakes are made in a businesses favour, but infrequently in the customers (as noted, in my short experience). Why is that?
That's not mistakes sorry.

[specter]

i had a misdemeanor with AFC M/C (palmy) while getting as service that was charged $130 which was fine by me.....
when i received my bike back i started riding home to find my rear sliding out on corners!
i pulled over to find my chain soaked in oil which was dripping all over my tire......

so i took my bike back and asked to speak with the mechanic.... i asked him why my chain was so over oiled, he replied that my chain was quite stiff and needed the oil to free up nicely but he must have forgotten to wipe the excess off, i kindly asked him if he would take it back to have the service completed to a proper standard and as it was a safety issue....

when i received my bike back after 1/2 an hour it was presented to me with a clean chain and the mechanic gave my bike a quick wash and formerly apologized..... i was very happy with the service and the conduct of the staff there, and continue to service my bike with them.

....END OF RANT....

[Cheshire Cat]

I had to do the WOF and oil change for my bike and somebody recommended these guys.
All nice and smooth although $150 for a change of oil seemed a bit steep since $90 was just the labor (1.5 hours to drain the oil and put new one. whatever).
I could do it myself but I didn't have the proper tools.

Anyway, the next day I took my wife's bike for an identical operation. She has a '99 Honda Rebel.
Same price. Looked at the invoice: "oil filter - $10".
Since the Rebel doesn't have an oil filter I asked the guy why am I being charged for one. He mumbled something and he called somebody else.
He said and I quote: "Eh, I thought the bike has an oil filter, this is why it's on the invoice but not to worry, I'll make another invoice without the oil filter".

So, if I wasn't aware of this they would have ripped me off. I don't care about the $10, I care about the fact that who knows what else they "think" the bike might have. The gesture, not the money.

I wonder if they really changed the oil or they just thought they did it.

So I'd advise avoiding Mt. Eden Motorcycles if you can.

Anybody can recommend an honest guy that can do simple maintenance on bikes (like oil change) at reasonable prices and maybe also Warrants of Fitness?

Thanks.

perhaps buy the tools if its such a problem and do it yourself? then you know exactly what has been done and dont have to pay labor(maybe the missus can give you a massage etc. in return )

[scracha]

perhaps buy the tools if its such a problem and do it yourself? then you know exactly what has been done and dont have to pay labor(maybe the missus can give you a massage etc. in return )

But why should the guy have to purchase the tools and learn to do it himself? Maybe he's busy. Maybe he's got better things to do. Do you have all the tools and knowledge to service/repair your household electronics, plumbing, wiring etc etc? Taking your vehicle to a professional mechanic should not result in being ripped off.

[nodrog:Me]

Taking your vehicle to a professional mechanic should not result in being ripped off.

but he didnt get ripped off.

[aff-man]

Motorcycle shop prices have gone up.... $90 is more like an hours labour in some places now..
I couldn't afford it when I was a student so I spent the $60 and bought a hanes manual and learnt to rebuilt everything myself , forks carbs engines etc...
That being said I do get shops to do some work and have had some disputes...
An unnamed motorcycle shop once tried to charge me 3.5 hours to change a chain and front sprocket, spoke to the owner and they gave me an hour off and also got a hanes manual out of it hahahaha
Also got a new tyre put on by a reputable tyre shop 2 weeks ago... they put the tyre on backwards and then after taking it back just switched the wheel around which made my brakes go a bit spungy.... one would think to mark a wheel to keep all the brakes and bearing tolerances down.. oh well it's what I get for not doing the work myself...

[nodrog:Me]

..I couldn't afford it when I was a student so I spent the $60 and bought a hanes manual and learnt to rebuilt everything myself , forks carbs engines etc.....

did you forget to read the brake caliper section?

[R-Soul]

And suspend all the lil particles in it so they come out instead of sitting on the bottom of ya sump.

Well taht accounts for the first hour then... a trip to Piha and back?