Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts

[ckai]

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon".

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!!

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them.

I've had this exact problem with ordering some friggin' swingarm bobbins and tail light. All Trumpy parts took about 3 months just to get them. I was calling the dealer every week after the date they said they would arrive. It was a shambles, first the tail light arrived, then it didn't, then they were waiting on something. It was crap.

But absolutely nothing compared with my bike order. Ordered in November and still haven't got it

It was meant to arrive in Feb. Then it got shipped to another country. Then they didn't have any. Then they had to make it especially. Then it sat there waiting for a shipment to be put together. Apparently, it's on it's way though...I shall believe it when I see it.

There are probably logical explanations for it...fuck it, give me my bike!! haha

I have also heard Jack Lilley is brilliant. Might have to do dealings with him in the future if needed.

It's a shame really.

[Swoop]

A mate with a Sprint ST could tell a few tales about triumph parts...
Four months to deliver!

I guess they had to go out and mine the raw materials when the order arrived...

[raftn]

Get all my parts from Jack Lilly, Google it, it comes up on the first page. You get them in 2 weeks.

[shrub]

If you have a really onto it parts chap (like the local Triumph shop used to have, and yes I'm biased, he was my son) they will chase Triumph up because most key parts are in stock in Auckland or can be here within 6 weeks. Because Triumph use a modular system there is a lot of interchangeability and often non-Triumph parts will do the job. If you want to use your local dealer, make sure that their parts chap really knows his stuff, knows how the parts system operates and has a good mechanical knowledge, but you may find a better option is VGC spares or the internet.

[JimO]

i waited 5 months for them to supply some rotors that were a warranty claim

[Crazy Steve]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.

I see one Motorcycle sales position advertised on trade me recently, The add said you dont need a motorcycle licence or the abilty to ride to apply for this position...WTF !!!!!!!!!

I also Recently saw a Parts person the other day trying to fit a Shoei Raid 11 visor onto a Xr1000 helmet, I saw her trying and told her it wouldnt fit ! ! She looked at me like ? Who the fck are you ? Well Lady Im the guy who put those helmets/and visors away in the shelfs when I work for Whites Wholsales (The fckin Importer of Shoei)....But she didnt listen and ten minutes later gave up and agreed it wouldnt fit !!!!!!!

The industry has been watered down by these companies hiring COCKS !!!!!!!!

So you wonder why they dont care ! ! Most of them dont even ride, as that trade me sales position suggests 'YOU DONT NEED TO RIDE TO APPLY"

Its a Dream they are selling when you buy from them, But its a Dream they have never had!So how can they really understand or CARE !!

Crazy Steve.

Oh and heres the link to the said add.... http://www.trademe.co.nz/Browse/List...x?id=278254484

[Katman]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.

Yeah, but you're just craaazy.

[Crasherfromwayback]

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.

I know a lot of very clever people involved in the industry mate...they're out there.

[Crazy Steve]

I know a lot of very clever people involved in the industry mate...they're out there.

I know there is Pete and your one of those Better salespeople that do know there product..Im not taking the piss from you...

But I dont know how many shops you have visited in Auckland recently, and up here its pretty slack I tell ya..

Sorry.

Crazy Steve.

[Crazy Steve]

Yeah, but you're just craaazy.

No Katman im a loyal Suzuki Customer since 1985, and since then Ive spend almost $200,000.00 on Suzukis.

But I still get no GOOD service, I dont even get average service. Infact I get less than Crap service ! !

Crazy Steve.

[Crasherfromwayback]

I know there is Pete and your one of those Better salespeople that do know there product..Im not taking the piss from you...

But I dont know how many shops you have visited in Auckland recently, and up here its pretty slack I tell ya..

Sorry.

Crazy Steve.

Hahaha...I wasn't referring to myself mate! But I've worked with a lot of very good people in 23 odd years. Mechanics and sales people.

[Crazy Steve]

Hahaha...I wasn't referring to myself mate! But I've worked with a lot of very good people in 23 odd years. Mechanics and sales people.

Yeah I know there good ones, but they are becoming fewer and fewer im afraid......

I remember the service everyone got from Greenland Suzuki in the late 80's and early 1990's, a massive amount of people complained about there sales and servicing even then.....And they didnt last that long in the Biso ! !

For me its kinda 20years plus later and its still the same, massive amount of people complaining about motorcycle sales and service....

Oh well ! ! !

Crazy Steve.

[shrub]

Its not just Triumph Nz, Its the hole fckin Bike market full stop !!!!!!!!!!!!!!!

Theres no service and the main reason for that is, most of the people that work in the industry dont know shit about bikes/acc.


The industry has been watered down by these companies hiring COCKS !!!!!!!!

I have to agree. I know of one local shop that has had an almost 100% staff turnover in 12 months, and along the way they lost some very, very good staff including one of the best mechanics in the business who was so burnt out he's out of the industry altogether and working on a dairy farm. I think the problem comes down to people buying into a bike shop as a hobby when they have no management or business expertise at all.

[CookMySock]

I can't believe you guys put up with that. I can anything I want here in three days.

Bike shops in NZ need a rethink.

Steve

[Blackflagged]

Ordered a part for a Husqvarna though dealer,(Triumph NZ was wholesaler) 6 months later, the wrong part showed up, then nothing. Keeped phoning i`ts 2 yrs now! Don`t think it`s coming.
One thing i will say. Is i feel sorry for the Dealers, as they cop the crap! Screw being a Cagiva Dealer.