Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts

[Headbanger]

To be fair I'd more likely to buy a bike from Pete because he clearly tells it like it is.

I still owe Pete a purchase.

[Crasherfromwayback]

I still owe Pete a purchase.

You don't owe me anything mate...but I'll get ya one day!

[imdying]

To be fair i'd more likely to buy a bike from Pete because he clearly tells it like it is.

I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town

[Crasherfromwayback]

I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town

That's no sweat man...we'll fly you here and put you up in a hotel for the night!

[F5 Dave]

I hate to say it, but when I grow into Harleydom (ghey, it's not that far away), he'll be my first stop, and I don't even live in the same town

Don't worry mate, slide past the hutt first & I'll give you a good slapping to knock some sense into ya. If you get old & wobbly, maybe buy something else,


. . . a nice little Triumph perhaps?

[phred]

They arte currently advertising for a parts/ spares warehouse type person. Was going to apply but they want lots of motorcycle experience when what they need is lots of make sure parts arrive on time experience.

[imdying]

Don't worry mate, slide past the hutt first & I'll give you a good slapping to knock some sense into ya. If you get old & wobbly, maybe buy something else,


. . . a nice little Triumph perhaps?

Ahhh dammit... I was just in the Hutt checking out the (FREAKING AWESOME) Kaitoke Kart track. Wish I'd thought more about it, I'd have loved to have seen your project.

I'll buy a Harley for sure at some stage, but I'll be keeping my other bikes (except maybe the blade) too.

[vifferman]

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

[HenryDorsetCase]

Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

the other thing is the major teeth suck "Ooooh mate, thats over ten years old, you'll find there's no stock anywhere", so you go to econohonda.co.nz, or davidsilver or cmnsl and its here within a week.

[dipshit]

That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

I have even heard of them being out of air filters for late model CBR's.

[Flip]

I paid for and ordered a set of catches for the luggage on a 1200 Trophy I used to own.

Well guess what, they never turned up.

[fliplid]

I paid for and ordered a set of catches for the luggage on a 1200 Trophy I used to own.

Got a replacement painted indicator for mine within a week and a couple of days for a replacement rear brake pin from AMPS, and last month a replacement speedo cable the next day via Holeshot.

[geoffm]

I was seriously looking at a Triumph to replace the BMW (RIP) a couple of years ago. The piss poor reputation of the agents and the grossly overpriced parts ( I priced a few common bits to see) put me off. THe Suzuki is common as dirt so parts are easy to get, and cheaper.
I had enough of the "euro bike so it must be expensive and our service can be crap" with BMW. Even the BMW parts guy said to try Motobins in the UK....
When you can land parts from the other side of the world, for 2/3 the cost including freight and inside a week, then it is a no brainer vs 3-4 weeks form Germany for the same thing via the dealer. It was not only expensive bits like body work, but even fork seals were cheaper to order via the Net.
Geoff

[Crasherfromwayback]

When you can land parts from the other side of the world, for 2/3 the cost including freight and inside a week, then it is a no brainer vs 3-4 weeks form Germany for the same thing via the dealer. It was not only expensive bits like body work, but even fork seals were cheaper to order via the Net.
Geoff

Things may well have changed from my time in BMW dealerships, but if a dealer wants to...they can order 'vehicle off the road' parts and get them here within the week.

[ukusa]

Indeed.
Bluewing seem particularly adept at not stocking fairly common parts, and seem to rely on their monopoly, and that customers will just accept the "Sorry - not in stock, 3 weeks ex-Japan" mantra. That may be fine for some parts, but for things like brake caliper seals, and commonly-replaced fairing fasteners, sump plugs, etc, it's very poor customer service.

Would there not be some pleasure in saying "that's fine, I'll order it online then" & walking out of the shop?

SUrely even if the local dealer is geting pissed around by the importer, then isn't it still in their best interest (of customer service & making a sale) to try & get the part elsewhere themselves? Even if it means getting on the www themselves & ordering it from the States or wherever. I presume it would put them on the major outer with the importer (if they found out), but it would be making a point & providing a service that people want. Even if they couldn't make the same markup, it's a sale, there's a smaller profit (which they would not have made if the customer did the online purchase), and a happy customer.