Mt Eden Motorcycles: Workshop warning

[Crasherfromwayback]

, mates still ask mates for recommendations.

I don't. Haven't got any mates!

[avgas]

You mostly see only the bad bits on here, but people still talk, mates still ask mates for recommendations.

Yep asking on KB, is like asking for your mother-in-laws opinion really.
You'd have to be a masochist to do it.

[caseye]

I don't. Haven't got any mates!

Liar! Theres plenty of people here who'd count you as one, with or without having known you for a 100 or More years. Robert you are slowly but surely coming to see that this "Particular" CUSTOMER isn'tr here to blow Mt E MC's into the weeds but to tell us(we ride bikes) whats happened to him.
We;ve recently had another thread here that sounded a little similar, when they, Mt E MC's got into it, it was sorted .As it should have been in the first place, by them and we all got to see it being done. Much cudos for Mt E MC's on that thread.
now we have another situation, but this time Mt E MC's have been conspicious by their absence.
I wonder why?
This particular instance and I give you that we have only one side sounds like the perfect opening for Mt E MC's to step in and again carry off the maiden "df" on their white charger, or Kawasaki as the case may be.
If I'd placed a bike with any firm to have a slipping clutch fixed and paid for a "new" clutch and got it back still slipping.
"THERE IS NO WAY IN HELL i'D BE PAYING FOR IT, until it didn't slip and I could pay the quoted price and ride away.
Theres no question of anything else being paid for, of any other scenario being played out that involved more money spent.
We none of us are stupid, OK DB exempted( lol, in the nicest possible way).
It slips we tutu we take it there we tell em it slips, we tell em we adjusted the clutch cable we go away.
We come back in less than 1 WEEK!
Pick up our nice shiny( it shoubd be for the money we now spend) motorcycle with it's new bits in place and working properly and we ride off happy with the company and the world.
Them/Us it's all relevant.
I said it on the last thread and I'll say it here.
Until Mt E MC's get in touch with the Op and talks are had there is no outcome.
I await Mt E MC's response. either directly to the Op, or on here, poor buggers they do get a bit of press on here don't they, but any and all advertsing is GOOD Advertising.
Come on Mt E MC's at least get in touch with the Op and talk it through.

[Robert Taylor]

[QUOTE=Hiflyer;1129735306]

Correct me if I'm wrong, i can't be bothered reading walls of text, but I think the problem here is he forked out $600 for something that didn't fix the problem and they didn't even test it to see if it fixed it.

Then another solutuion was offered for an extra cost?

Did I get that right? If I did I'm pretty sure EVERYONES emotions would be running high if that happened to them.

TO MAKE IT CLEAR FOR EVERYONE I'M NOT TAKING SIDES, JUST TRYING TO GET THE FACTS STRAIGHT

Maybe, but it has to be proven that repairing the clutch itself was justified ( independent of improving the actuation throw ). I think everyone is naturally assuming the worst, if it wasnt justified then fair enough, but I dont think it is correct to blanketly prejudge.

So, there could in fact have been two issues 1) Slipping clutch ( fixed ) 2) Insufficient clutch throw actuation, belatedly diagnosed ( just taking all emotion out at this point ).

If both issues were so ( if the clutch needed replacing and then the clutch perch ) then there are 2 different scripts as follows;

Shop 1 Gets both faults diagnosed at the same time and quickly. Theres a bill of $800 odd being clutch repair and fitment of new clutch perch.

Shop2 Fixes the first fault but for myriad reasons doesnt fix the second fault and the communication skills and ability to articulate the whys and wherefores are somewhat lacking. The second fault is eventually diagnosed and the potential all up bill is much the same as Shop 1, except its been like negotiating a maze to get there

I guess then what is open for debate is who deserves their margin moreso? Thats a very straightforward answer, but then in fairness Shop 2 doesnt deserve a very draconian ''settlement'' of being asked to refund everything even though clutch pack replacement may have been justified. a compromise has to be fair and reasonable to both parties.

[Crazy Steve]

A friend and I went into Mt Eden Motorcycles this afternoon, Ive gotta say there Parts person is pretty on to it and very very Helpfull..

Also there Sales Manager is a Very very fit looking man, and he diffenetly knows his Bikes and is an excellent sales man..

Ive brought a New Kawasaki From Mt Eden and had excellent service...Would love to buy another couple of bikes from them also ! !

Keep up the Great Work Mt Eden Motorcycles..

Crazy Steve.

[DMNTD:Me]

I said it on the last thread and I'll say it here.
Until Mt E MC's get in touch with the Op and talks are had there is no outcome.

-DF- and myself have been PM'ing regarding this balls-up ever since I found out about it. I usually do what I can to stay out of threads like this because they usually turn to bollix.

As you may have missed, the OP has posted that the workshop manager has already contacted him and -DF- is taking his bike in to have the issue sorted.

As mentioned, the 'problem' is no longer in the employ of Mt Eden Motorcycles Ltd

[Shaun]

-DF- and myself have been PM'ing regarding this balls-up ever since I found out about it. I usually do what I can to stay out of threads like this because they usually turn to bollix.

As you may have missed, the OP has posted that the workshop manager has already contacted him and -DF- is taking his bike in to have the issue sorted.

As mentioned, the 'problem' is no longer in the employ of Mt Eden Motorcycles Ltd

Good to see the GOOD people are STILL THERE

[Industry]

First of all, I can totally understand your frustration, second of all I can also see where it has gone wrong. You must remember any reputable franchise motorcycle workshop these days are trained to accurately diagnose and fix any problem on anything from a superbike to a commuter which they can do with ease. Problem we have here is a abnormally modified / street fighter bike, there is no factory workshop manual and god knows what has been done to it therefore yes there will be a lot more room for error whether it is a workshop that deals in high performance road bikes like Mt Eden Motorcycles or you average automotive car workshop. Why do you think you can command more money for an un-modified second hand bike than an abnormally modified second hand bike?

[caseye]

-DF- and myself have been PM'ing regarding this balls-up ever since I found out about it. I usually do what I can to stay out of threads like this because they usually turn to bollix.

As you may have missed, the OP has posted that the workshop manager has already contacted him and -DF- is taking his bike in to have the issue sorted.

As mentioned, the 'problem' is no longer in the employ of Mt Eden Motorcycles Ltd

All anyone can ask for is a fair shake of the stick.
Nice to see you back on the threads there DMNTD.
Industry, what are those drugs man , I want some.

[Max Preload]

First of all, I can totally understand your frustration, second of all I can also see where it has gone wrong. You must remember any reputable franchise motorcycle workshop these days are trained to accurately diagnose and fix any problem on anything from a superbike to a commuter which they can do with ease. Problem we have here is a abnormally modified / street fighter bike, there is no factory workshop manual and god knows what has been done to it therefore yes there will be a lot more room for error whether it is a workshop that deals in high performance road bikes like Mt Eden Motorcycles or you average automotive car workshop. Why do you think you can command more money for an un-modified second hand bike than an abnormally modified second hand bike?

Sorry, dude, but the same principles apply regardless of whether it's been modified or not: check the symptoms, formulate a solution, offer that solution, effect the repair, check the repair, stand by your diagnosis and sort it out when it's not right. Clearly the repair was never even checked! You don't need to have been 'trained' on every clutch on every model of bike to understand how they operate. I diagnose problems with equipment I've never seen before all the time using simple logic.

We know it's not a problem specific to any modification in this case because the clutch was working fine 1.5 years prior. Like I said in the other thread, it's likely either warped steels or scored fingers or hub. That should have all been checked - this is elementary stuff.

[Fluffy Cat]

First of all, I can totally understand your frustration, second of all I can also see where it has gone wrong. You must remember any reputable franchise motorcycle workshop these days are trained to accurately diagnose and fix any problem on anything from a superbike to a commuter which they can do with ease. Problem we have here is a abnormally modified / street fighter bike, there is no factory workshop manual and god knows what has been done to it therefore yes there will be a lot more room for error whether it is a workshop that deals in high performance road bikes like Mt Eden Motorcycles or you average automotive car workshop. Why do you think you can command more money for an un-modified second hand bike than an abnormally modified second hand bike?

These highly modified bikes must come from another planet. And use completely different technology to your average Jap bike.
Get real dude.....thats just drivel ....

[imdying]

Problem we have here is a abnormally modified / street fighter bike, there is no factory workshop manual and god knows what has been done to it therefore yes there will be a lot more room for error

What a load of shit. You want us to believe that reputable franchise motorcycle mechanics crack out a factory workshop manual whenever they need to adjust a clutch correctly? Get real

[Shaun]

First of all, I can totally understand your frustration, second of all I can also see where it has gone wrong. You must remember any reputable franchise motorcycle workshop these days are trained to accurately diagnose and fix any problem on anything from a superbike to a commuter which they can do with ease. Problem we have here is a abnormally modified / street fighter bike, there is no factory workshop manual and god knows what has been done to it therefore yes there will be a lot more room for error whether it is a workshop that deals in high performance road bikes like Mt Eden Motorcycles or you average automotive car workshop. Why do you think you can command more money for an un-modified second hand bike than an abnormally modified second hand bike?

All you have managed to high light here is, That the mechanic doing the work originally was an incompitent fool!

The operation of the clutch starts at the leaver, so that is where the problems are checked for in the first place, bloody simple really.

[Headbanger]

I don't. Haven't got any mates!

You can have mine, They're a pack of bastards.

[Ryder]

I won't take my bikes to mt eden anymore...they f'd me over big time with a vehicle i bought there brand new. the fat bastard that used to be workshop manager set up the bike wrong and it was running rough, cutting out and the oil mix was wrong. i took it back 3 or 4 times and they just said your a girl you dont know what youre on about theres nothing wrong with it. a couple of the times it went in with a full tank of gas and was returned to me completely empty with gas shop next door closed cos of time of night! ...oh yea and not to mention the extra 200 odd ks that were suddenly on the clock that werent before! Mt eden refused point blank to fix the problem and i ended up going to red baron where they fixed it and told me the verdict. it cost $200+ to get fixed!!! it should have been done under warranty cover by mt eden! they are absolutely shocking down there! i even know someone who had an alarm installed there by someone there down in the workshop and the f'kn muppet hot glued the wiring onto the frame! he the drilled a hole in the bikes clocks and pushed the rest through there! all wiring was the further connected from bike to alarm with masking tape! i kid you not! incompetent does not even begin to describe them!