Mt Eden Motorcycles: Workshop warning

[Pussy]

I worked with a couple of mechanics in central London that had drug problems and can vouch for some serious issues that occured with bike repairs. When customers are paying serious money they reasonably want to know that the mechanic is on the same planet!

Was the 20 litre container of Cleareyes in the corner of the workshop the dead giveaway?

[bogan]

No I really dont think so, its just that I think there are 2 sides to every story and everyone has the right to a fair hearing. I will genuinely be interested in the outcome ( and am prepared to be wrong ) but hope that opposing viewpoints shed some light on why such a problem can often be less than straightforward.
I would also express a not unreasonable desire that when ''naming and shaming'' that all the facts are rock solid, so solid that they are unquestionable. Once again I dared to question and got vilified for it, I dont have an issue with being vilified if I iknow that there is at least some merit in the stance of my challenge.

So I had a read of your first post in this thread, it doesn't seem you asked any questions at all. I read it as a knee-jerk reaction, with you coming down on the side of the dealer (as in all other threads I've read) looks to me like a clear-cut example of an us vs them attitude. By all means say you stick up for the dealer/industry cos someone has to, but whinging about us vs them is pretty hypocritical.

Having read the attachment and having been a fully qualified motorcycle mechanic for 30 years I can read between the lines, on the basis of what you have put forward. Overadjustment on the cable will fry the clutch, your responsibility, your cost. No argument.
.....

[Robert Taylor]

So I had a read of your first post in this thread, it doesn't seem you asked any questions at all. I read it as a knee-jerk reaction, with you coming down on the side of the dealer (as in all other threads I've read) looks to me like a clear-cut example of an us vs them attitude. By all means say you stick up for the dealer/industry cos someone has to, but whinging about us vs them is pretty hypocritical.

I think if you go dredging through every single post that I have ever done you should find more than a few examples of where help has been given to customers who werent able to get it from a dealer.
There is no intention at hypocrisy. I found the demeanour of the thread starter very aggressive and I think the customer was not so well aware or maybe even in denial of how the clutch problem could happen. To that end I provided detailed explanation of scenarios with an incorrect clutch perch and others provided other explanations.
Condemning of how the customer went about it, certainly yes. Did the dealer handle it well? Probably not.

[The Pastor]

mt eden sucks, dont go there ever.

[The Pastor]

I think if you go dredging through every single post that I have ever done you should find more than a few examples of where help has been given to customers who werent able to get it from a dealer.
There is no intention at hypocrisy. I found the demeanour of the thread starter very aggressive and I think the customer was not so well aware or maybe even in denial of how the clutch problem could happen. To that end I provided detailed explanation of scenarios with an incorrect clutch perch and others provided other explanations.
Condemning of how the customer went about it, certainly yes. Did the dealer handle it well? Probably not.

robert, i think you are a great susspension guru and you really know your stuff, i'll even consider going to you again for future work.

BUT SERRIOUSLY SHUT THE FUCK UP.

[aprilia_RS250]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

[imdying]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

Heeeeaps of RGVs have been raced in New Zealand, and thus heeeaps of mechanics know how to fix them (ahahahahah). Go visit a few, ask if they've been involved in racing them etc, see if the place is clean and tidy etc, if he listens to you etc, you'll find somewhere.

[Headbanger]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

Damned if I know, But I travel near 3 hours to get my bike serviced rather then going to the local agent.

Having said that, I wouldn't let this thread put you off, Its not an in-depth review of their practises, its just a single unhappy customer.

[bogan]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

and the problem i this thread was an allegedly mis-diagnosed problem. You know exactly what you want anyway...

also top ends are pretty easy to DIY, just don't use the wrong rings...

[Fluffy Cat]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

The top end of any 2-stroke is pretty easy to work on, it's the nature of the beast. I would have gladly worked on yours but I am now based in Nelson. If you need help over the phone give me a ring, you can PM me. I currently have an RS250 set for track days and an F3 NSR 250 with lots of HRC go fast bits, in bits. There are just a few different procedures for setting up different power-valve systems. You will need a manual for the torque settings and RGV.com has plenty of advice. If you are not sure about the procedure the you will need a good tech.....and those are hard to find. It is a lottery out there.
Have dealt with the above for service and would frankly have been better off doing it my self. Damage was done to my bike in the work-shop which was a broken cdi box through some one placing something on top of it. I was having the FCR's serviced????. This was a few years ago and the practice there must have improved for them to have the dealerships that they have. One bad apple can tarnish your reputation in that line of business. Never went back again. That's the way it goes.

[Shaun]

robert, i think you are a great susspension guru and you really know your stuff, i'll even consider going to you again for future work.

BUT SERRIOUSLY SHUT THE FUCK UP.

Thanks for the laugh

[-df-]

Well, I was contacted by Callum (workshop manager) and he has explained the situation to me regarding what has happened, unfortunatly I was not put onto him in the begining it seems.

So basically the story goes; Person who was working on my bike was leaving Mt Eden Motorcycles (hence why they have been advertising for a new mechanic) and by the sounds of things wasn't communicating with Callum so he was unaware of what was going on until he was notified of this thread. Sounds like seeing as he was leaving anyway he didn't really care, and by the sounds of things was the person I was put onto when I rang up to ask what they were going to do about the situation.

As I stated in the begining (of other thread) everyone makes mistakes...its what they do to rectify the situation that shows what they are made of.

They have asked me to bring my bike back to them so they can figure out what happened and hopefully sort out the bike for me...I had originally decided that I wouldn't take it back there...but after listening to Callum and the situation they were in, well it comes down to a shit happens sometimes situation I guess...so bikes going back there on Friday, and fingers crossed this whole thing is sorted.

The guy is no longer working at Mt Eden Motorcycles so hopefully service goes back to what it was...I just happened to take my bike in on the wrong week, for the wrong job from what I can see (reading between the lines). From the sounds of things though, they have the situation under control now.

Leason learned for me; Make sure the person you get put onto is the right person.

Anyway, I will let you guys know the outcome and what was wrong with the bike to begin with.

[-df-]

So given the recent news Mt Eden Motorcycles has had and given they're an authorised Aprilia dealer where do I go to get a top end done for my RS 250 in Auckland? It says they're a specialist in servicing and maintaining Aprilia's and they have the highest standard of service etc.

From the sounds of things, their was a bad egg that is no longer in employment there...the problem may have gone away (see my post above).

But I reserve judgement until this matter is sorted out of cause.

[Crasherfromwayback]

Leason learned for me; Make sure the person you get put onto is the right person.

Anyway, I will let you guys know the outcome and what was wrong with the bike to begin with.

As I said earlier dude...always head to the top if you're not getting the right answers/action. The owners do want to make things right and keep customers. Trust me.

Hope it gets sorted out for you.

[The Pastor]

smells like bullshit lies!