I am the workshop manager for one of the largest dealerships in NZ

**ServiceMan** · 12th May 2010, 17:00

It doesnt matter which shop or which city.

I would love to hear what you guys, the customers, want when they visit a dealership for servicing or repairs.

What do you like?
What do you hate?
What would keep you coming back?
What would make you never visit again?

Dont hold back, let me hear it...

ServiceMan

**dipshit** · 12th May 2010, 17:06

Jesus fucking Christ on a pony!

**bluebird** · 12th May 2010, 17:10

I like a loan bike, reasonable rates and friendly service. I hate being ripped off and being lied to. What keeps me coming back is excellent service, this includes the personal touch that I currently enjoy. Being lied to and being ripped off will send me away for ever. I have been lied to several times in the past and I would not even buy a sparkplug from those guys now.

**bluebird** · 12th May 2010, 17:12

Originally Posted by dipshit

Jesus fucking Christ on a pony!

Jesus rides an M109R

**Blew** · 12th May 2010, 17:13

Are you going for the record for page numbers or just like reading.

**spacemonkey** · 12th May 2010, 17:14

Well for what to do to make me not ever want to return try doing this........
http://www.kiwibiker.co.nz/forums/sh...ational-skills
The sales muppet never did ring be back either.

This same shop has also mucked me around and wasted my time previously with bikes advertised on Trademe, ring them about a bike for sale on Trademe and they say sure just swing on by to have a look and testride, I get there and find the bike is not available to view!!!!!
Give the salesman my number to call when its back in..... A week goes by and I haven't heard anything so I give them another call, guy on the phone says Yes it is here so I say can I come over at 11am tomorrow to have a test ride. "Sure thing" sez mr Muppet! The next morning I turn up at 11 and Mr muppet after 15min of flaffing around tells me "Oh sorry the workshop manager has just loaned the bike out for the rest of the week to a workshop sustomer".

Nope not really interested in ever returning to that shop.... If they are the only local dealer of a brand I want to get a bike from (eg BMW or Moto Morini), I'll be buying from another town.

**firefighter** · 12th May 2010, 17:16

The bigger the selection = good.
An easy to use functional website with IN STOCK ITEMS ON THE SITE = good.
Good prices (obvious/just keep it at least the same as all the other shops)
Good parking and location
Decent moving room around the shop (not a poky little shop)
Good specials
Remember your regular customers/give them discounts, and have the staff check that they're on a loyalty programme.

Websites advertising shit that is'nt at that price nor in stock = bad (like Motorcyclegear.co.nz/do'nt shop with them they're bad news and dodgy)
Cocky arrogant little boys who are supposed to help me but make me feel uncomfortable and like I should "buy and leave!" = Bad.

**Milts** · 12th May 2010, 17:16

Try searching before posting perhaps.

You may find this thread helpful.

http://www.kiwibiker.co.nz/forums/sh...e?p=1129713273

**mashman** · 12th May 2010, 17:20

The workshop to do the job... to treat my bike as if it were their own, keep me informed and tell the truth when parts are unavailable, not just the "can't get the part, it's on back order"... just get the bloody stuff...

**merv** · 12th May 2010, 17:20

We did a whole thread on this before, and my wants are quite simple, and it mainly relates to parts and sales - only two things really:

1. At least open some late nights so us office workers can find time to drop in and have enough stuff in stock to make it worthwhile dropping in.

2. If I ring (especially the parts guy) and you tell me to email the details, and I do that, I want a reply. Two months later and another hurry up and TSS in the Hutt have never bothered getting back to me.

**pzkpfw** · 12th May 2010, 17:24

Give me advice without making me feel stupid (even if I am stupid). Advice is one of your advantages over internet shops. (Yes, I know you are the Workshop manager).

Be friendly.

(The rest is the really obvious stuff like range, prices, backup, quality ...)

One morning I was dropping off my bike for new tyres. As I walked in the door I met one of the staff coming out. I tried to ask if my bike was parked in an OK place, and he just grumpily pointed to the counter and made some sarcastic "go there for help" kind of comment. I don't care if he really really needed his first coffee - that shop is now bottom of my list of choices.

**Fatt Max** · 12th May 2010, 17:25

I'm easily pleased, only three things really.......

1. Have the bike done when you say it will be done
2. At least call me if it is going to be late, and
3. The Sweedish Ladies Beach Volleyball Team, in the nude, serving pies to all customers

How fucking hard is that, eh.......